Public Storage Self-Storage Units at 2930 SE 58th Ave, Ocala, FL

The company is all fit and ready to get you signed up but then are impossible to reach when you want to cancel your account. I recently had a space rented. When I went to cancel I found there is no easy way to get a hold of anyone. Once I did cancel the account they kept trying to bill me. I reached out and could not get a person on the line unless I lied to the automated system telling it I wanted to rent a new space. I was on the phone with someone in less than 30 seconds. Once I informed them what I needed they said they needed to route me to customer service, I am still on hold after 15 minutes. TL:DR Easy to Sign up, Clean Space, Impossible to Cancel Easily, Harassed by the Company for Money after cancelling my space

Well things were going good until after just a a few months of renting I received an email notice that my monthly bill would be increasing by almost 35%. I called their customer service and was told that the fees are subject to change monthly at any time. Mind you this was going to be around a $60.00 per month increase. I told them that was unacceptable and that I'd be moving my stuff out within a couple days. They absolutely did not care one little bit. I asked how long my current months rent was good for and was told I was paid in full through January 31, 2025. I screenshot the response and a good thing. Just received another email stating I owed $119.00 with no explanation of the charges. So I argued that with them and had proof that just 3 days prior was told I was paid in full. This place seems like a bait and switch. Starts you out with a low rate and then a couple months in increases the rate an insane amount. And the cherry on top, they make up fake charges that if you don't argue with them, most people would probably just pay. I'd stay away from this shady business.

I had an amazing experience working with Alicia Fletcher at Public Storage! From start to finish, Alicia was professional, friendly, and incredibly helpful. She took the time to explain all my options and made sure I found the perfect storage solution for my needs. Her attention to detail and willingness to answer every question really stood out. The process was seamless, and Alicia went above and beyond to make me feel comfortable and confident in my choice. If you’re looking for exceptional customer service, Alicia is the person to see! Highly recommend!

Edgar was great he was on site before our scheduled time and helped with my lock situation right away. I appreciate that he was easy to speak with, kind and was able to fix my issue quick. Thanks Edgar =-)

Needed assistance Edgar was right there very helpful and caring thank you Edgar

She was extremely helpful and professional. She helped in just a few minutes and was very efficient. I had been trying to get help for over a week and she was able to help me without further issues! Great personality! Thank you Ebony!

Chris called early on the day of the repair to our unit door which was great. He repaired the door within 5 min. He was very personable and helpful. Even directed me on how to open and close the door to avoid injury to my back. Thank you Chris! Margie Wright

We had an issue opening our storage unit and Edgar showed up promptly and got our unit open. He was amazing! Thanks Edgar!!

Clean and friendly!

Great place. Edgar is always very helpful and keeps everything well kept. Ty Edgar!

This facility is Unsecured and open to public access do to a damaged front gate which was removed and Never replaced or repaired. I've been calling for over 2 weeks to see when it will be repaired with absolutely No response or care for their customers or their belongings. I've been a long time customer but would NOT recommend this storage company to anyone. Total disregard for their customers and NO customer service.

The storage itself was fine i rented for 6 months. But when we moved out we had SO MUCH MISSING. My entire box of heels and purses are gone. My pet vacuum cleaner. Some kitchen stuff. A rug. My kids body pillow. And other things

I rented a storage space for 8 months from Neighborhood Storage and they were incredible. Mike Annable is personable and thorough. I had questions and he answered everything and took care of it for me. I highly recommend neighborhood storage. Helene 💜

Awesome customer service!

Appreciate Mike’s help in getting my storage unit.

Really great help..very clean and easy access, definitely recommend them..