Public Storage Self-Storage Units at 3690 SE Lake Weir Ave, Ocala, FL

If I could give public storage zero Stars I would. This is the worst experience I have ever, by far had anywhere! It blows my mind that I have to leave a horrible review in hopes it will fix my problem. I rented a 10x20 unit on October 22 with plans to store the contents of our two bedroom condo in preparation for a out of Statesmove. 2 weeks ago I finally moved my belongings into the unit. The only items I moved into the unit were some clean clothes. Just a couple suitcases and tote bags and a few boxes. This is a brand new facility. I think it's been open for 2 months. 24 hours after moving in just some clothing, I return to find my clothing completely infested with cockroaches. I proceeded to the main building to try to get a hold of someone on the kiosk. I explained to the employee what was going on and she said that she was going to put in a claim. Luckily there was a maintenance man on site that overheard my conversation an offer to spray the unit right away. He saw the roaches. He sprayed and said it would kill them. He also said he could assist me in going on my phone and making a claim. Him trying to show me then ask if I could hand him my phone and he would you get me started. Upon hearing my phone I didn't realize what he was really doing was writing a Google review said I wasn't aware of and didn't agree with by any means. My boyfriend calls as well about a claim no this is three times a claim it's supposed to be a made. Trying to practice patience, I wait to hear a response back from insurance. In the meantime we know that this cockroach infestation is only growing. After about a week Iof not hearing anything I go to the location petrified to open the unit try to reach an employee on the kiosk. The kiosk is broken. Oh you can rent a space and it will take your money but you cannot get an agent. Actually at this moment I was able to get an agent but I could not hear them and they could not hear me. I attempt again. 3 agents all no audio. Call the phone number after I'm completely frustrated speak to someone. I'm told someone will meet me at the location. They never show. They never call. I spend 5 hours trying to kill and shake out live German roaches of all sizes. They are pouring out of closed suitcases and bags of my clean clothes they are running up the walls. This is mortifying. I returned to the location two more times. Attempt to get an employee on the kiosk still can't it doesn't work at all however you can rent a space and they can take your money fine. There's not a soul to be found anywhere at these self-serve locations. At this point, in speaking with other customers, they are starting to experience the same issue. I exchanged information with the other customers so we can use each other as reference and witness in the situation. Upon leaving, a gentleman that was trying to rent a unit can't figure out how because of the broken kiosk. This man is so frustrated and was on his way out. I asked him if he needed help an assisted him in renting a unit and he was so grateful he even insisted on paying me for help. Of course I told him it was unnecessary. However why I even helped horrid facility I don't know it's just my nature. The way these things are operated are a joke. People spend their hard earned money for this???!! This was yesterday and I still have no response from anyone. I know they're going to call looking for their monthly payment. Mind you there phones absolutely work for that. And someone will be out there quick to lock you out for sure. This is just not right. My belongings are ruined. I will not be taking them out of their to wash them because anywhere I go they're just going to follow obviously. They need to be thrown in the trash. They also have cockroaches infesting the mulch I've never seen anything like it I don't know who brought them in our weather coming from but they are starting to spread into everyone's units. This place needs to be shut down. Here I am. Still waiting on a call. Smh!

Yanique was awesome with helping me out with my issue, showing concern and exceeding all expectations!!

Alisha that worked with me and found the one on Lake Weir Blvd was very helpful. Moving my GF's stuff from Orlando so she worked with the dates. The only negative is more of a company thing and that is the storage place in Orl provides small flatbed carts to move your stuff in and out.

The one on Lake Weir in Ocala did not have an office it had a machine! Actually, it worked out great. The unit I'm renting is in Summerfield. I stopped by to make a payment and there was no one at the office. On my way to Ocala I saw this one. I stopped and they have a machine! I was able to make the payment. Very happy with this system.

Rented a 10x20 unit. Signed the contract and moved in June 3rd. Moved out October 2nd. They want to charge me for the whole month of October. Edit: Issue has been resolved, they waived the charge. Other than that it's a nice clean unit and easy to access using the mobile app.

I have used the same storage facility over the years. The ownership has changed several times, forcing you to buy Insurance his a little questionable. One years worth of insurance is worth more than the contents of my unit and at that they change their prices whenever they feel like it, also they are pretty easy to work with for the most part.

Updated review. It appears Public Storage management DID take care of my request. Thank you. It's just no one contacted me to inform me. You can never talk to a local live person directly. They have red tape. Knocking a star off because of that.

The facility is very except not having a property manager (just to cut costs) makes things VERY difficult. I had my lock cut off and Public Storage put their own lock on. This happened for no reason and their lock doesn’t even work. Now that I’ve vacated the unit, I can’t get anyone to respond. They say I owe money because there is still a lock on the unit. It’s not my lock. There isn’t a property manager to help, so I’ve spent a lot of time contacting people at Public Storage and getting zero help. The facility is great. The customer service is awful.

Don't know much about this place but I give it two stars because it's a nice place, ran out of gas in front of it other than that I'll update stars and info when I do very nice place

Great customer service. Very straightforward.

They were there for me and made it easy when I needed storage in an emergency I dealt with a female employee one time who needs retained. She was extremely rude and argumentative. My blood pressure went sky high dealing with this person. No one ever deserves to go through that especially when you're already in crisis. Luckily Meagan came along and saved the day. After working with her from then until my time closing the account it was a pleasure. Meagan you are awesome and made a bad situation better......On another note the place they use for insurance is putting me through some unnecessary grief but I won't go deep into that. AGAIN MEAGAN YOU ARE AWESOME!!!!!!

I ended up not needing the unit after renting it. Mike was right there making sure my cancellation was processed correctly.

Due to my mom's passing we were in a rush to get her place cleared out and so we had to get a storage Mike with Neighborhood Storage was professional and excellent in helping us execute and quickly getting us a place to store her belongings thanks so much Mike

Nicely maintained and the restroom was super clean! Thank you!

The customer service agent Ma that handled my situation today was very professional and was very courteous.

Awesome service, felt WELCOME

Wonderful, friendly, professional staff!! Everyone I have spoken with has been very helpful and great. I would recommend storing your items here.

Got bamboozled into buying a special lock when the plain old one I had would have worked fine. I should have looked for myself, but was in a hurry and took the manager at his word (on the phone) that I needed the unique lock that he sold for $13.95.

Rodney could not have been more pleasant, helpful and knowledgeable. He was super friendly, knew the area, knew the various locations and helped guide me thru making my choices. Once he learned it was my birthday and we had recently moved here from San Diego CA, he was super helpful with referrals for local services, restaurants and things to do with the dobies... also wishing me a most happy birthday! Efficient, resourceful and professional! Good first impression and you only get one chance to make a first impression! 5 Stars to Rodney!