Public Storage Self-Storage Units at 3407 NE 36th Ave, Ocala, FL

Run from this company. There is zero customer service. The only time you get to the correct person is when you are booking a storage facility for the first time

Customer service is excellent ! Rental cost is very reasonable.

Paul and Chris did a great job getting my unit door open. They were nice and polite. Thank you guys....

Unit leaks, exit gate remains open!

We tried to get a storage unit there and it was flooded. Went to get a return on our money and they waited to approve the move out 5 days after we requested it. So they didn't have to give us our money back we will never use them again. The customer service representative hung up on us and was rude to my wife this company is a joke and I would not recomend them if you are looking for a place.

Was easy to rent the unit by talking to a live person at the kiosk! She was friendly and helpful and answered all my questions!

Painless process and good prices

Robert was extremely helpful and courteous.

Great experience, easy process to rent a unit. Everything you could need to make your move. Very nice facility. Pricing was consistent with the for the area.

After 2 days, speaking with multiple agents, unsuccessfully reserving a unit which had to be cancelled twice due to the app not working, using the online app unsuccessfully, an agent calls to assist making a reservation 6 miles away vs the one that is 1/2 mile from my house, use their kiosk, discount rate, make the payment all this to find out they reserved and charged me (double the price at first), for the wrong size unit. Now to start all over with the chaotic mess of this company.

Ridiculous thieves!! Randomly increasing Unit rent without telling you! Just decides to up it another $25 on whim. Called the company to find out what happened they have no answer except they have the right to raise it when they want. GREAT way to start the new year!!

This storage facility is a scam. They charged me for an extra month even after I moved out. I won't rent from them again.

First time actually renting a public storage unit and it was the self-service kiosk was actually pretty easy would highly recommend

Good location and good price

Clean and well maintained storage facility, gated, secure

Fast friendly safe this place has everything you could need space for absolute will tell people to come here

I had a bad experience with renting a unit and was very frustrated but I received a phone call from Molly who was very helpful and able to help solve my problem the next day. THANKS AGAIN MOLLY!

Janet was great communication and assistance

Awesome!!! Jfs!!!!!!

Great

Well-kept units. Easy access with use of modern app. Only problem was the rent increased every month, to the point where it became unaffordable.

Too darn high....prices are ridiculously inflated

Great place, plenty of room been storing here for a decade but have to leave because of large price increase.

Jolene was a wonderful professional worker she helped me a great deal and I really appreciate it you're lucky to have her work for you

Janet is very nice. Very easy to feel like you've known her for years. Places are clean. Had a couple palmetto bugs during use of first unit but that's to be expected. Also had ants, lil more difficult to contain and eliminate. I would've given 5 stars but evidently there's this policy where if it's not spotless when you leave it then they have this idea that you owe them even more then the monthly rent was, which wasn't cheap.. almost 200 a month. I did leave a bookshelf and a5x8 carpet. They didn't have a dumpster on site to throw them away and honestly I figured they'd just keep it for yard sale when they take possession of units. But no, that's not the case. I got notified that I owe OVER 200$ on the 5th.. for cleaning fee and having items removed. Thought omg but ok, my bad... I'm in the wrong (keep in mind i relocated my belongings to a smaller unit there so she called me about all this.) But AGAIN, no, that wasn't the case either. They hadn't in fact removed anything. I went there that night and removed the items and swept it again so there'd be no issues. I barely dodged that bullet.. whew. WRONG!!! Only to get a phone call 2 days later, now the 7th. They are turning me over to collection agency for the bill that's over 200$!! I told her, you've lost your mind, i can pay the monthly fee of 187.00 and save money and it's already cleaned out for the 1st of the month. She had no response. At that point it was best to end the conversation cuz i was at work and now fired up but know my belongings are there so guess gotta be cordial still. I haven't heard anything else from her about it so I just stay on the look out

Ms. Linda so was kind and helpful. I'd highly recommend this location.

12/3 Saturday 3pm. My husband has a short memory so of course he forgot that sweet lady’s name. She was so nice and proffesional. She was very helpful and patient with 3 changes of our parking spot. Whole process went smoothly with her. Want to add this storage location is very convenient with the app tap to unlock gate. Glad we rented the parking space for our travel trailer here.

Linda Carter at Public Storage 25812 is an outstanding and leader. Linda would make an outstanding regional of Public Storage Corporation. Kudos to Linda!

My family rented a unit from this storage place and Linda assisted us. She was professional and a pleasure to work with. I will definitely recommend this store to my neighbors and friends

I’ve had the unit for 1 year. And they’ve raised the rate twice. Now it’s double what other storage places charge.

Friendly and accommodating. Great customer service. Janet is really helpful.

Friendly and accommodating. Great customer service. Jolene was exceptional.

Thank you Jolene

Excellent

Don't have cancer and you have to put your things in storage I hate to say it like this. I spent my last $300 put my stuff in storage things have changed waiting on a bed I go there the first week I'm not even in the unit but besides that I paid in advance for 2 months and I paid over $300 the one week when I go to tell him I'm leaving or whatever I'm not even going to receive probably 50 bucks. On top of the fact it was a 5x5 for $100 that's the size of a porta potty maybe I think a porta potty is even bigger honestly I would have rented a porta potty instead of this cuz a porta potty is a million times better than their facility.

Janet Helped me and it was 5 minutes after closing. Every grateful

Randy was a big help and he answered any questions I had it was great thank you

Would be Great if Your storage had electrical outlet for me to be able to plug in my Oxygen Concentrator ❗❗❗❗❗ Manager was really helpful and friendly

Excellent customer service. Danielle was professional, helpful, and awesome to to business with! Jolene was amazing! My new favorite person! She was extremely helpful, kind and knowledgeable!!!

Randy and Carol were more than helpful and just as pleasant!!! 😊

They didn't quite have the size box I needed that was able to get two of the one box to make the box I needed lady at the counter wasn't very helpful she acted like I was bothering her

Estoy sumamente contenta y satisfecha con el servicio ofrecido por JOLENE. Se esmero en complacerme y que estuviera tranquila con el lote asignado. No importo la dificultad del idioma, ella me hizo sentir bien. Recomiendo estos storage. También tengo una sugerencia para todos los locales. Ustedes tienen cámaras, deben permitirle a las personas que pagan bien y que sus propiedades están en lugares abiertos poder ver nuestras propiedades. Me robaron algo de mi RV. No lo reclame por que logre comprarlo. Pero me gustaría mucho poder supervisar mi RV desde mi hogar. Gracias Annette Corretjer P 2

I was thankful that Jolene was willing and able to help me move my parking spot! She was so pleasant, informative and a delight to talk too! Thank you, Jolene. You made my day and experience at Public Storage one to remember!