Public Storage Self-Storage Units at 2110 NE 36th Ave, Ocala, FL

Great time I'm so in shock with this kiosk thing but I thought it was going to be so hard but unfortunately everything worked out n is easier than anything else in this world

I've been trying for a week and a half to get ahold of the property manager. I cannot. They called I couldn't answer, I call back recording. They cut my locks and then tell me to go and replace them. I've been with them for atleast 14 years.

Manny and Edger are outstanding people every time I have any issues they are very helpful they area great assets to the company.

Great service very friendly and patient with clients. Maintenance man was kind and knowledgeable don’t remember his name but we spoke Spanish! So happy he could help.

I got my unit in January and nothing about my unit has been improved however they are now instituting a $30/month increase for what?? It’s a shame because now I have to start shopping for a new unit all over again. It’s already inconvenient with no one on site and takes days to get phone call back and usually not from someone at the site. Also unit had dirt and debris on the floor on move in and damage inside the unit that no one seemed to care about.

While the initial pricing may be enticing, the low price will go up. In my case, my initial monthly price is now almost quadrupled from when I started a few years ago. Quadrupled. Pair this to an office that is fully automated now and a phone number that only takes you to a corporate answering service. After complaints about the bill being raised, they offered me a measly $29 off three months. What an insult. This is corporate greed at its finest. Save your time and money; go somewhere else other than Public Storage. Edit: Cookie cutter responses further enforces the lack of customer service. Second update: the business deleted their response to me. Peculiar.

Once they have you, you'll never get a hold of them again. This includes the corp office. Tried for over a month and never got any reply from either one.

Very nice place people are very pleasant while talking to me .very easy and quick to set up on line definitely recommend..

This is a horrible place to rent! No one on site if you have any kind of problem and they went up 60 dollars after renting them only for 2 months it in my name but it's my dollars stuff and she can't afford 205 for a 10x15. This is a trickery low startup but then they increased prices.. sad!

Outstanding!!! I'm very pleased with the staff at public storage. Will definitely recommend to anyone looking for storage units

To expensive!

its orange

Mohammed was extremely helpful, professional, and polite. Everything went great and smoothly.

Very clean,pretty nice employees

Mohammad he was so cool

I was unable to finish my rental thru the website so I went to the facility. At the kiosk, live support made every effort to secure a unit that fit my needs at the facility I wanted.

End up here just about everyday now for either something to do or just something that I don't have at home but have in the unit.

So far so good

Impressed with their availability of units and pricing

Good storage facility. But inflation has hit Public Storage tremendously hard. Because they have passed quadrupled my charges onto my storage rental. Then did away with site manager & assistants to save. So bring with you portable toilet due to no more facility restroom availability.

Mr. Mohamed was so helpful in getting the air conditioned unit I needed right away. How do he get me the additional space so close to the other unit I have already rented? He was very considerate and called me back to make sure all the online work was completed and I was satisfied with the unit.Great customer service! Thank you.

After a snafu with first rental, Janet at Public storage arranged for the climate controlled unit. Worked out totally great and is what I wanted. Janet with Public Storage was awesome to work with!

Perfect place to keep your stuff safe

Horrible experience with this place. It’s impossible to get ahold of a real human being. I had nothing but problems start to finish renting from this place. I would recommend avoiding the stress and cost and go anywhere else.

Best service I done have very helpful Mrs Janette great person very helpful I recommended to anyone who need a storage unit .

We have previously rented with Public Storage for over 2 years at another location. The rental fee increased several hundred dollars over that period. We decided to downsize our space and move to another facility as the larger unit at location 2 in Ocala was poorly kept and the ceiling was falling causing damage to some of our belongings. We chose to move to location to and had a wonderful move in experience and an amazing welcome call from Janet who addressed all of my questions and concerns. She explained the rental increase policy and advised me to contact her anytime so she could assist us for anything in the future! I am so pleased that we decided to give them another try. It is truly the people that can make the difference and the facility you choose to protect all your valuables. Thank you Janet for making that difference!

Everything was excellent

I arrived at 4pm to access my unit for the first time. I thought the layout would be simple enough and I’m fairly good at finding where I’m supposed to be. By 5pm I was debating an whether or not it would be worth my dignity to start running around screaming like a banshee. Why not, no one would be there to see it. Public Storage decided on the brilliant idea to replace all rational help with a kiosk locked behind a broken door at this location. Felt like I was losing every last marble looking for my space which seemingly did not exist and for which I had no map (note to self: actually look at the property you’re renting from ahead of time, dummy!). The number they gave me for the property manager apparently connected to no one, probably that damned kiosk that refused to take my call (I guess they didn’t give it a voice box). I finally realized the number I was trying to call was not the same as Janet’s, who had called me when I made my initial reservation. She was so sweet and understanding and all my anger and confusion vanished the second she was on the line (amazing what the human voice can do to a woman only met by answering machines and phone menus, and I’m saying that as a gen z’er). She apparently managed the property prior to them installing that self help kiosk. Property seems fine to me other than the fact there was NO communication whatsoever to let people know the door was broken and what number to call to get actual help, five stars to Janet for her customer service. Public Storage itself failed me in terms of actual human service for this remote property. Your dumb little kiosk can’t open a broken door can it? Janet could at least holler at me through one, and she’d be damn funny about it, too.

NO WAY this place has 4.7 stars. I rented a unit showed up with a full truck and nobody is here I've been on the phone for over an hour trying to get connected to a human being because their kiosk is down. Definitely the cheapest place around but you get what you pay for! I had an account with neighborhood storage unit these savage corporate vampires bought them out too. ZERO CUSTOMER SERVICE!!!! I have to leave tomorrow and didn't plan on spending hours here. Other people are here waiting as well and every property manager goes straight to voicemail. But they had no issues taking my money when I ordered the unit.

Janet was amazing and everything went smoothly thank you so much!!!

Stole my grandma and uncle ashes called to retrieve them no answer she did tell me she will fellow up with me but never called.

MS JANET is terrific it was challenging at first to find someone to answer my questions however it was well worth the wait Ms. Janet thank you so much for your help

Warning… if you rent and want to move out they will not give you an prorated amounts for that month. You will have to pay the whole month whether you stay the whole month or move out on the 1st… and this location has homeless people staying in and accessing the storage area. Very sketchy!

I always go to this public storage when I need a storage unit They are always kind, pleasant and respectful

Janet was awesome to work with!! Highly recommended!!! Great set up

Randy was wonderful, very helpful!

Facility is in a constant state of disrepair. Doors falling off their frames. The fence has been blown/knocked over multiple times. Gate broken. But hey, they can install a kiosk so their rude employee can hide in an office and talk on the phone and then slam a door in your face after grumpily stating they were "with a customer" because their kiosk doesn't do anything that isn't taking your money

The clerk, she was very helpful and polite. Thanks and I'll tell others about this storage place. Thanks again.

DO NOT RENT HERE positive reviews are paid for, this place overcharges and refuses assistance to the disabled.

Let me tell you, every visit at this Public Storage facility has been smooth sailing and the employees are professional, helpful and understanding. Janet took care of me today promptly and explained everything to me thoroughly. She made this move less chaotic than we already know moving places can be. She has a beautiful personality and I am extremely grateful for her service. We need more people like her in businesses.

So helpful, everything i need in a storage facility!

Janet and Randy where extremely kinda and helpful, it’s was so much simpler to talk to an actual human being and not through the virtual way of things, they helped me with all of my questions and demands, I really couldn’t thank them enough for being such kind people

Randy was excellent with helping me and Janet was awesome

I want to thank Public Storage for all they have done for me over the past years. Thing got bad with me and didn't realize that my payments were not going through. I want to thank Ms. Janet for going the extra mile to let me know that I was about to lose everything. Well after all that happened to me over the past few years; thank you miss Janet. Julius N Williams Jr Aka Jabiya Dragonsun Photojournalist/ wildlife photographer. Oxoxo

JANET IS AMAZING!!!! She goes completely out of her way to help you!!! Her customer service is AWESOME!!!

Great customer service Janet and Randy

Randy & Janet were very kind & helpful

Randy and Linda did a wonderful job assisting me with a problem I was getting nowhere with. They were very friendly and knew what they were doing. Thank you guys!

Janet was AWESOME

Janet was so helpful and friendly. Made sure we could use the app to open the gate. She made what was a stressful day better I left with a smile on my face.

Customer service at this location was great Janet helped me with an issue with no problems

Outstanding service and support.

Jolene was awesome i helping with the many issues I’ve had. This place has been great!

Excellent service and friendly helpful staff. Shout out to Janet, she's the best!!

Daughter went there said they were very helpful

Great staff, very helpful with a clean facility. I'd highly recommend this storage for anyone in the area.

I've used PS all over Florida and had the best check in and check out experience with Randy and Jolene at this location. It was so easy I had to check to make sure I was actually checked out of the space.

Randy and Joelle are a great team. I got a spare and then realized it was not enough space I was exhausted they showed me the next size up I transferred and only paid $1.06 additional. Happy faces and happy attitudes take customer service to another level.

Mo was very helpful..

Kept raising price.

Great customer service. Janet was awesome. I was in and out in a flash and got exactly what I needed. Thank you!

🙏🏾💯🙌🏾

Janet was absolutely amazing her positive attitude and small talk really make my experience great

The women working there on Thursday (sorry I’m bad with names lol) was very polite and helpful I really appreciate her help today

Randy and Lamar are amazing very personal and accommodating staff. Randy will make you smile on moving day which is saying something - Gina 🙂

Excellent customer service! Cassandra was so kind and quick helping confirm reservation. I would highly recommend this place.

I had an excellent service at this location

Easy to access my unit. Have had zero interaction with staff. Reserved & paid for everything online.

Friendly and fast service!

Excellent customer service from Lamar. Super clean location. I love the ease of the app. Overall great experience.

Lamar is a ray of SUNSHINE 🌞

Great experience, MO was so helpful, kind and courteous and professional. Would highly recommend for all your storage needs.

Randy was awesome. His customer service was great and I appreciate all the help with deciding what size storage I would need. The property was clean and secure. I'm feeling really good about storing my things here !

Lamar did an excellent job at helping my husband and I rent a unit specified to our needs with a sparkly smile. Thank you!

Randy had great customer service and provided me with the best storage unit.

Randy and Carol were amazing people.

Ms.Carol was a pleasure to work with. Very personable and listen to what my family needed. We are also new to the area and she has been a bunch of help pointing us in the right direction.

Carol and Randy are good people. They made sure the rates matched my budget and that I got the right size for a 1 bed apt.

large place $20 locks are robery get one off amazon for $5 Rates go up about 50% every year

Small...

The gentleman that helped me really walked me through a lot of things especially opening the gate through my phone wish there were more people like him

The Property Manager and Staff are amazing. Great customer service. I would highly recommend this facility to anyone. Thank you for all your help.😀

Prices increaseing like crazy😭

Great CUSTOMER SERVICE* THANK YOU