very friendly staff. Edgar, Dan and Anne very helpful in a time need
I had an issue in the past there well today I met the new property manager and had an issue with my space and she was able to take care of it and got me fixed up in no time and not once complained about it. If you need to store stuff check this one out.
I want to Thank Ann and her Other workers who helped me get the right service and over come misunderstandings over renting to many units at one time thank you all so much.
Edgar has been a big help at the 2110 NE 36TH AVE location.
Ann the property manager has done a spectacular job and maintaining the property as well as maintaining a great relationship with clients!
I am going to share my experience of how 3 public storage employees made my day. Ebony, Ann, and Trina are Team players for success of public storage.
They went to great measure to make my purchasing storage space for my personal belongings that my needs where priority one I said something to Trina I was sorry to take her time from possibly other customers she immediately told me your my customer right now and later if you need my attention we will be there to help you. Wow I was shocked, and when I went to other public storage with Ann it was team work. Ann went right to work and in minutes everything was completed to my satisfaction. Then Ebony team player answered the phone late in the day and swiftly worked to help me with my purchase issue resolved it to my delight in minutes. I am happy to give kudos to all three team players successfully making my stay at public storage a happy occasion and Ann had me laughing so hard almost busted a gut. Thank you! Thank You! Thank You! Public Storage whoever hired these three did good. I hope they get recognized (Trina, Ann, Ebony) for their working so delinquently hard to make the customer happy! They all three knew what to do in a short time to solve my needs. I got right to storing my belongings I’m just amazed how intelligent and the masterfully taking care of me I felt special.
Sincerely James Hime G662
Everything was very convenient, online reservation to location. Unit is exactly what I was expecting and needed. Great customer service so far as well.
Mo great service and great performance
Moe gave us the best service. Took us around, explained all the processes completely and made this very easy. Excellent customer service!
I move in was easy and seamless. I had trouble opening the door just because I am not as agile as I use to be and I received assistance from Mo who is the manager at my site. He was so kind and very helpful. He showed me how to open the door easily and how the lock fits into the door. He was the reason my move in was seamless. Thank you Mo for your kindness and assistance.
Mo was very nice and very helpful made my move in very smoothly.
Very nice, very clean and very helpful thank you Mr.Mo
Nice place reasonable prices staff was very professional looking forward to renting there
Public storage is a well managed Business, with corticoid staff, helpful, and it's a all around good facility
Mo was very nice and helpful
Great service, all you have to do is ask. Trina was amazing to work with. Very helpful.
John was very nice and helpful to sign lease.
Trina was incredible. An asset to any company that she'd be working for.
Mo is very helpful and attentive I feel safe with my valuables being stored with him.
Ebony was very kind and helpful!
Its was very good service with Trina today
Fantastic service. Absolutely loved Trina.
Everything went as stated. Had a question, which was quickly answered by chat. Init eas clean and dry. No issues.
Mary has been great, above & beyond helpful &very kind since my 1st phone with her. She told on the phone to come by and she would help me set up my app and answere my questions& we did that very thourghoughly. She'sreally great with people & customer service.
Yanique outstanding customer went out there way to help
Miss Trina was amazing! She helped my mom and even stayed late to help her get set up
Was out yesterday morning going thru my unit when Crystal introduced herself, asked me if I had any questions or needed anything, I of course had questions which she gave me the answers to, very sweet young lady, thank you for answering all my questions 😊
Edgar was very helpful and professional in getting the help I needed. Thanks to him I’ll continue my storage here and Equine too!
I needed help with the kiosk Edgar was very helpful and professional also the facility looks well kept and clean
I would like to thank Crystal for reaching out to me about my storage needs. I have been a customer for a long time, started with a small unit then moved to a larger one and now back to a small unit. The app and the website are pretty simple to navigate and I'm a little older now. I called them up one time with a small issue and they got back to me quick. Good people good customer service. Thanks
Great experience, very helpful, very nice.Give them a ra
Manny was amazing and went out of his way to help us when we lost our keys!
Excellent customer service!
Place was relatively clean especially inside where my locker is. I couldn't get my door to open or close properly but the maintenance guy Brandon was very helpful and showed me a few tips.
Paul and Chris saved the day! I had to take something off a tv for it to fit in my car and they were there with a Phillips head in hand!! Thanks guys. They were very kind to me!
I was at this property looking for a storage, I was lost but Manny pointed me to kiosk and help me navigate it, I didn't know a real person was able to help and take control of kiosk and in put all your info for you. Im really great full.
Public storage is accessible and the property area is clean and customer service was able to help me with a issue I had, it's was very much appreciated
Agent Tiffany was great very informative patient was a pleasure thanks!
Quick and easy, what more do you need to get all your expectations met on your move without a headache. And you can't beat the price here... 5 stars for customer service and easy peasy move.
Edgar was helpful and friendly with a happy face thank you
Lamar is awesome !! Thank you again ☺️
Trevor he was really helpfull and kind
Getting my unit was fast and very convenient.
Close by storage, friendly, helpful staff
Experienced a stellar member on the Public Storage management team - Trina - delivered knowledgeable help with resolving multiple issues with a professional cheerful positive can do attitude. Trina is definitely an asset to the Public Storage Company. ~ Thank you Trina for patience and through assistance. ~ Kate & Tom
Very nice and knowledgeable staff.I thought it would be a long drawn out process but she made it very easy.Thank you Public storage.Im very pleased
Jamie helped me get another unit for the rest of my items he was very helpful
Met Cristian who is fixing the place up. What a great asset to Public Storage! He is polite, helpful and knowledgeable!! Thank you!
Jaime was very kind helping my mother again today with getting another unit, thank you!
Trina Rene was absolutely awesome. Very helpful.
Janet was so very pleasant and went above and beyond to help me obtain a storage unit. She made me feel right at home. This world needs a lot more people like Janet, if I could give her more stars I would. What a great employee for your company.
Jaime and Ashley were very helpful in assisting with setting up an appointment for my door.
Great time I'm so in shock with this kiosk thing but I thought it was going to be so hard but unfortunately everything worked out n is easier than anything else in this world
Manny and Edger are outstanding people every time I have any issues they are very helpful they area great assets to the company.
Great service very friendly and patient with clients. Maintenance man was kind and knowledgeable don’t remember his name but we spoke Spanish! So happy he could help.
Very nice place people are very pleasant while talking to me .very easy and quick to set up on line definitely recommend..
Outstanding!!! I'm very pleased with the staff at public storage. Will definitely recommend to anyone looking for storage units
Mohammed was extremely helpful, professional, and polite. Everything went great and smoothly.
I was unable to finish my rental thru the website so I went to the facility. At the kiosk, live support made every effort to secure a unit that fit my needs at the facility I wanted.
End up here just about everyday now for either something to do or just something that I don't have at home but have in the unit.
Impressed with their availability of units and pricing
Mr. Mohamed was so helpful in getting the air conditioned unit I needed right away. How do he get me the additional space so close to the other unit I have already rented? He was very considerate and called me back to make sure all the online work was completed and I was satisfied with the unit.Great customer service! Thank you.
After a snafu with first rental, Janet at Public storage arranged for the climate controlled unit. Worked out totally great and is what I wanted. Janet with Public Storage was awesome to work with!
Perfect place to keep your stuff safe
Best service I done have very helpful Mrs Janette great person very helpful I recommended to anyone who need a storage unit .
We have previously rented with Public Storage for over 2 years at another location. The rental fee increased several hundred dollars over that period. We decided to downsize our space and move to another facility as the larger unit at location 2 in Ocala was poorly kept and the ceiling was falling causing damage to some of our belongings. We chose to move to location to and had a wonderful move in experience and an amazing welcome call from Janet who addressed all of my questions and concerns. She explained the rental increase policy and advised me to contact her anytime so she could assist us for anything in the future! I am so pleased that we decided to give them another try. It is truly the people that can make the difference and the facility you choose to protect all your valuables. Thank you Janet for making that difference!
I arrived at 4pm to access my unit for the first time. I thought the layout would be simple enough and I’m fairly good at finding where I’m supposed to be. By 5pm I was debating an whether or not it would be worth my dignity to start running around screaming like a banshee. Why not, no one would be there to see it. Public Storage decided on the brilliant idea to replace all rational help with a kiosk locked behind a broken door at this location. Felt like I was losing every last marble looking for my space which seemingly did not exist and for which I had no map (note to self: actually look at the property you’re renting from ahead of time, dummy!). The number they gave me for the property manager apparently connected to no one, probably that damned kiosk that refused to take my call (I guess they didn’t give it a voice box). I finally realized the number I was trying to call was not the same as Janet’s, who had called me when I made my initial reservation. She was so sweet and understanding and all my anger and confusion vanished the second she was on the line (amazing what the human voice can do to a woman only met by answering machines and phone menus, and I’m saying that as a gen z’er). She apparently managed the property prior to them installing that self help kiosk. Property seems fine to me other than the fact there was NO communication whatsoever to let people know the door was broken and what number to call to get actual help, five stars to Janet for her customer service. Public Storage itself failed me in terms of actual human service for this remote property. Your dumb little kiosk can’t open a broken door can it? Janet could at least holler at me through one, and she’d be damn funny about it, too.
Janet was amazing and everything went smoothly thank you so much!!!
MS JANET is terrific it was challenging at first to find someone to answer my questions however it was well worth the wait Ms. Janet thank you so much for your help
I always go to this public storage when I need a storage unit
They are always kind, pleasant and respectful
Janet was awesome to work with!! Highly recommended!!! Great set up
Randy was wonderful, very helpful!
The clerk, she was very helpful and polite. Thanks and I'll tell others about this storage place. Thanks again.
Let me tell you, every visit at this Public Storage facility has been smooth sailing and the employees are professional, helpful and understanding. Janet took care of me today promptly and explained everything to me thoroughly. She made this move less chaotic than we already know moving places can be. She has a beautiful personality and I am extremely grateful for her service. We need more people like her in businesses.
So helpful, everything i need in a storage facility!
Janet and Randy where extremely kinda and helpful, it’s was so much simpler to talk to an actual human being and not through the virtual way of things, they helped me with all of my questions and demands, I really couldn’t thank them enough for being such kind people
Randy was excellent with helping me and Janet was awesome
I want to thank Public Storage for all they have done for me over the past years. Thing got bad with me and didn't realize that my payments were not going through. I want to thank Ms. Janet for going the extra mile to let me know that I was about to lose everything. Well after all that happened to me over the past few years; thank you miss Janet.
Julius N Williams Jr Aka Jabiya Dragonsun
Photojournalist/ wildlife photographer.
Oxoxo
JANET IS AMAZING!!!! She goes completely out of her way to help you!!! Her customer service is AWESOME!!!
Great customer service Janet and Randy
Randy & Janet were very kind & helpful
Randy and Linda did a wonderful job assisting me with a problem I was getting nowhere with. They were very friendly and knew what they were doing. Thank you guys!
Janet was so helpful and friendly. Made sure we could use the app to open the gate. She made what was a stressful day better I left with a smile on my face.
Customer service at this location was great Janet helped me with an issue with no problems
Outstanding service and support.
Jolene was awesome i helping with the many issues I’ve had. This place has been great!
Excellent service and friendly helpful staff. Shout out to Janet, she's the best!!
Daughter went there said they were very helpful
Great staff, very helpful with a clean facility. I'd highly recommend this storage for anyone in the area.
I've used PS all over Florida and had the best check in and check out experience with Randy and Jolene at this location. It was so easy I had to check to make sure I was actually checked out of the space.
Randy and Joelle are a great team. I got a spare and then realized it was not enough space I was exhausted they showed me the next size up I transferred and only paid $1.06 additional. Happy faces and happy attitudes take customer service to another level.
Great customer service. Janet was awesome. I was in and out in a flash and got exactly what I needed. Thank you!
Janet was absolutely amazing her positive attitude and small talk really make my experience great
The women working there on Thursday (sorry I’m bad with names lol) was very polite and helpful I really appreciate her help today
Randy and Lamar are amazing very personal and accommodating staff. Randy will make you smile on moving day which is saying something - Gina 🙂
Excellent customer service! Cassandra was so kind and quick helping confirm reservation. I would highly recommend this place.
I had an excellent service at this location
Friendly and fast service!
Excellent customer service from Lamar. Super clean location. I love the ease of the app. Overall great experience.
Lamar is a ray of SUNSHINE 🌞
Great experience, MO was so helpful, kind and courteous and professional. Would highly recommend for all your storage needs.
Randy was awesome. His customer service was great and I appreciate all the help with deciding what size storage I would need. The property was clean and secure. I'm feeling really good about storing my things here !
Lamar did an excellent job at helping my husband and I rent a unit specified to our needs with a sparkly smile. Thank you!
Randy had great customer service and provided me with the best storage unit.
Randy and Carol were amazing people.
Ms.Carol was a pleasure to work with. Very personable and listen to what my family needed. We are also new to the area and she has been a bunch of help pointing us in the right direction.
Carol and Randy are good people. They made sure the rates matched my budget and that I got the right size for a 1 bed apt.
The gentleman that helped me really walked me through a lot of things especially opening the gate through my phone wish there were more people like him
The Property Manager and Staff are amazing. Great customer service. I would highly recommend this facility to anyone. Thank you for all your help.😀
Great CUSTOMER SERVICE* THANK YOU