Public Storage Self-Storage Units at 3725 W Lake Mary Blvd, Lake Mary, FL

Teresa was very knowledgeable and happy to help me with my lease. Would recommend her and Public Storage !!

Teresa was fantastic with great customer service. Spot on!!! Thank you!!

Teresa help me get the right space for the right rate thank you

Teresa was so helpful in getting supplies and the space I needed! Thanks Teresa! 😀

You can’t beat the service!! Teresa was superb, and gave legendary customer service!!! Keep up the great work! And thank you for the hospitality!!!

Teresa helped me out tremendously today! She’s amazing and goes above and beyond to make sure you have what you need. Best storage facility I’ve ever used.

Teresa was very helpful to reduce my rate.

Teresa is the Best!! She has helped us to lower our overall bill for our storage unit and we really love what she was able to do for us on our billing. We really love her and she is the very best. We never had someone to go above the call of duty as she has been able to do for us! She is really great!!

Ms Teresa was the absolute best! No ones helped me better than she has

Teresa is extremely nice and helpful. She will take great care of you and ensure you have the right solution for your storage needs. A true professional!

Teresa was most helpful, courteous and got me on the right track helping me set up the PS app on my phone. I’ve been at the facility twice today, howeverhours apart. Both times she was out cleaning the property. No wonder it looks immaculate!

10/10 recommend. Great location, easy access, not overly pricey. Teresa is always happy to help with anything I need and I've seen her be extremely polite to obnoxious people who clearly should have been disciplined more as children.

Great service with Teresa! This was a Quick and thorough experience. Thanks for your help!

Teresa made the process easy and she is very nice to deal with. Facility is clean and well maintained. I’m finished and the experience has been great. Teresa upfront continues to be a great help. Highly recommend.

Theresa is amazing! Great service

Teresa is the best very amazing

We needed a place to store our items and upon receiving our keys we got the best assistance from Teresa. We also needed new keys for our lock and the customer service that was given from Teresa was phenomenal. She made everything pleasant, efficient, and easy.

The manager lady is the most disrespectful human stupidness that’s upon her is quite extraordinary with her stupid faced slob

Call here a few times and went my self the front desk I service was extremely helpful.

When I get good service, it is a pleasure which makes me want to leave this review. Teresa, thank you for your professionalism and handling things the way you. God bless you.

Very clean and well organized facility! Hunter was very professional and helpful in walking me through setting up my storage unit! He was very diligent in providing me with all the detailed information I needed to have a successful experience. Thank you Hunter!

Teressa was able to help out me out greatly. I have been with public storage for years and never had a problem with them.

Awesome place, Hunter is super helpful and polite. Called ahead and he was more than happy to help me on the phone and later in person!

Teresa at this public storage facility is truly exceptional. She went above and beyond to assist me with an issue in my unit and even helped me with the physical moving process. We tackled moving a large mattress and various other items together, and her assistance exceeded my expectations. Teresa's dedication to customer service is outstanding, and she truly makes this storage facility stand out. I am immensely grateful for her help and highly recommend this place for all your storage needs. Many thanks to Teresa for her exceptional service!

Teresa was amazing. Explained everything to the point, showed me around, and got me a great deal. Thank you:

Teresa is a very rude and evil women. And she is the manger of the place which is horrible

Teresa, We had a great experience with Teresa! She is knowledgeable about all the store room details and walked us through the best deal we could make, which is a very nice deal! She showed us the PublicStorage phone app that will help us a great deal in accessing the gates. And she's always been super friendly, kind and patient when I speak to her about the store rooms. Five stars for Teresa! Thank you so much! ⭐️⭐️⭐️⭐️⭐️🤗

Ms teresa is very the wonderful person. She offered me a lot of help.

Very clean and conveniently located. They provide you with the keyless (via Bluetooth) entry option on the app that's very convenient. They have carts insude for you to use to load and unload your items. I will definitely rent from them again if I need to store my items again.

Teresa was awesome today

Since when is smoking prohibited on the grounds? Also was told not to use the common area dumpsters? Customer service here is definitely gone downhill!

Thank you Teresa!!! Has the best customer service :)

As with most businesses, it is about the people. Teresa is a quality human being. She does all that she can to help her customers, and she does it with an exceptional attitude - always!

Excellent customer service. Teresa was fantastic and made everything smooth and easy.

Teresa was very wonderful and helpful upon my move in. Teresa was informational and made sure all of my questions were answered. Thank you!

Teresa was very helpful in setting up the app with my account

Great service. Teresa helped us solve problems in our account.

Teresa is a sweetheart, lost my initial price but she made it up anyways. I called about 100 times and she stayed patient. Got there right before close, and she took her time to help me. Talked about moving, people, health, life, etc.... top notch service. Thanks Teresa with no h!

Teresa the manager was very helpful and very nice to deal with and the storage unit was very clean thank you

Hunter was awesome! Exactly what I needed at a price that was a happy surprise!

My husband who is visually impaired went in to inquire about a storage unit. The woman that waited on him was very rude and disrespectful. We will not be renting from this place.

Quick service, and friendly and informative staff! It was nice talking to Hunter, he helped find the size of unit I needed for my things.

Hunter provided some great service and offered pricing options for different unit sizes. Fast and simple service!

Teresa was very courteous and helpful. Great place! would highly recommend!

Teresa helped me get my stuff situated fast, friendly, and will help you out with all your needs. Thanks.

Theresa is a gem. I drove over to make sure my online reservation for a climate controlled space was still available. Theresa showed me 2 climate controlled spaces and went over everything from setting up my account to opening the gate from the app. She's friendly, thorough and genuinely cares about people. I'm very happy with my decision. Thank you Theresa for the world class customer service! Keep up the great work!

Hunter helped me out when I was in a pinch. Thank you so much.

Teresa showed me the best space for my cars!! Thx for all your help

Teresa at the Lake Mary store was so helpful in getting me moved in and making the process so much better. She is extremely friendly and helpful!! Also so much more knowledgeable than any other staff member I have dealt with at other locations.

This property is super clean. The property manager Teresa helped me with my reservation and was very informative. She was sweet and respectful and covered all my question with ease. Glad to rent here for the next year.

I was scheduled to move out. I couldn't afford my unit. I went to the office and spoke with Ms. Teresa, the office manager. It was the best decision I ever made. I'm still a happy customer.

Teresa helped me find the right space!! Thanks

Teresa was wonderful and helpful her service was amazing!!

Teresa was awesome!!! Very friendly, helpful and a great representatiewe of Public Storage! SHE MADE MY DAY!!!!

Service was great, the young lady answered all my questions, very polite and helpful. The owner of the Lake Mary location should consider pressure washing all the mold and mildew off the buildings and grounds

Teresa is good for your business

Excellent 👍

So easy to work with! Great facility! Theresa is fabulous.

Edited*** Note: 1 star for general business, 5 stars for service - Theresa is great, to say the least. Yea this place sucks and it’s all for your ‘convenience’. Every month I have to drive to their location to pay my bill because there is always a problem with their website. At first, it was auto pay and so I cancelled that after getting double charged. Now, I have to drive up to the store every month because their website “can’t find my account.” Yet when I call their phone line, a bot tells me that it recognizes my number as someone who is renting a unit. Can the bot help me pay? Oh sure, for $10. What if I need to speak to someone? $20. Saying they’re automating everything for our convenience is tired and they know it. As long as a the shareholders are happy I guess. They have one person who operates as the front desk service, security, maintenance and sanitation, and now technical support presumably, which sucks when you need to, I don’t know, come pay your bill because you can’t use their cheap website and don’t want to tip a bot $10. Service here is good when you get it though. Theresa has always shown me respect and kindness, even when I certainly didn’t deserve it, and I am highly appreciative of this. She is always there when I go as well, being the lifeblood for this location I’m sure. I wish this company would recognize what truly makes them special - hardworking, adaptable, gentle people like Theresa.

I didn’t appreciate the nice nasty lady who was in office today, August 5, 2023. If I make a reservation and decide not to go though with it, that would be my prerogative. I don’t owe you anything! The same is true for the company if they rent a reserved unit to someone else. Stop calling potential customers over and over again it’s unnecessary! I’m glad I rented from somewhere else!

Teresa helped me transfer to a great space and loaded the ps app.. Sha is Delightful !!😃

Teresa was great. She rapidly found a a solution to my problem and she saved me a bundle of money on finding a new unit. This location is great i been here 5 years and I really appreciate this location

The lady in the office was very nice and helped me when I ran into a hiccup with renting my unit :)

Teresa and Veronica were super helpful. Thanks!

It worked out perfectly for me to rent my storage unit for two months. Theresa was a big help and had great communication with me. Thanks!

Planned to move out of my storage unit due to price increasing without any notification from public storage. Teresa provided great customer service, she addressed my problems and saved a vacate! She’s a gem!

Came to help my mum with her storage today but upon my arrival I noticed the girl was already out there helping my mum in the rain that honestly made my heart melt I get worried when my mum comes up here with no help but glad to know she had help after all

Threasa was a great help!

| company is a complete scam!! I was promised a refund because I was not given the promotion offered.. I have spoken with customer service and they keep saying they will escalate my call to rectify the issue. However, the call disconnects every time and I have not been able to speak with an escalation specialist, nor have they refunded me or honored their promotional offer. **Updated** After multiple calls and hours wasted on hold, I was finally connected with an escalation specialist who was very rude. My overall experience with Public Storage has been horrible and I DO NOT recommend this company for anyone looking for storage. The headache of the staff is not worth it (especially when you’re moving and have so many other things to deal with). — If nothing else this company is a scam! I wish I could give 0 stars but the review forces me to give at least 1.

Teresa helped me get set up easily. She gave assistance with the app and she is a gem. Keep her!!!

Theresa was a wonderful help! Walked us through all processes and was very friendly!

Best service ever!

Came during the afternoon to buy boxes. No sign that the person working there was away and would be back soon. Just locked doors and sign that says we’re open with no one inside. Ironic. Called the help number multiple times, and they transferred me to the store which didn’t answer. Stood there for 15-20 minutes while calling and waiting for assistance before finally leaving and going to uhaul. Absolutely ridiculous service. This store seems to have good reviews so it’s strange to experience this level of bad customer service. I don’t suggest this location unless you call the store ahead to ensure there’ll be someone inside because if not, you may waste your time.

Dear Public Storage, first, I want to thank you so much for having such a kind, helpful, caring, and professional person as Teresa as the store manager. She does her job with high quality and professionalism. Please keep her because she is a great asset to your company and your customers. I never received such service any meaning any storage service like what I have received today. Keep up the the word

Teresa was fantastic!!! What a welcome peace giver she is on a hectic moving day!!!

Heather was a delight to work with after working experiencing an unpleasant experience with a very rude rep. Thank you so much once again.

Teresa has been super helpful for my Fiance and I we are moving in town and need a good space storage unit. Thank you for all of her help.

Teresa provided exemplary customer service. I got a new new unit and it was very easy and she was extremely pleasant to work with!

Update: After they read my review they asked me to call their “We Care” department. Every word I said was true and they literally laughed at the idea of keeping the rate or offering something better. They said I should be grateful for the 3 month extension of rate lock they already provided. The actual location manager said she’s leaving this company over what they do to their customers. Never ever plan on renting for more than 6 months. They will Jack your rate up horribly, force you to move into a new unit larger or smaller for a better rate then after 6 months Jack you up again. Only plan on this place for very short rentals.

Teresa was absolutely lovely and friendly! She helped me download the app and transfer into a new space. She saved my life!! Love renting here!

Teresa is the best property manager ever! Thanks for all of your help in my time of need without any reservations! The best

Teresa was amazing, she was very nice and held me with everything I needed. The price was amazing and she informed me of all the terms and fees. Highly recommended.

Teresa is the best! She was super helpful!

Teresa was great! Perfect place perfect price

Very friendly place and a great location. When it comes to customer service, I would say Teresa is the best. Very friendly, helpful and professional. Thank you.

At Public Storage in Lake Mary, Heather was pleasant, attentive, and professional. She is knowledgeable and took the time to answer all of my questions and concerns. She provided excellent customer service....

Teresa was crazy helpful and with a very positive...

Teresa help me have money today

Ms. Teresa she was so wonderful and helpful to me and my need 👍🏾👍🏾👍🏾👍🏾👍🏾👍🏾👍🏾

Teresa helped me so much with to manage my public storage and also gave me insight on the public storage to make my experience with making payments and updates on my account. She is wonderful and has amazing customer service !

Teresa was great. Very helpful!!!

Teresa showed us each space till we found the perfect spot!! Thx Teresa

Teresa was Anazing!

Teresa was such a great warm person to speak to! Upon arrival her customer service skills went beyond my expectations! She knew exactly how to explain all the boxes and how to use them. I am moving and we all know how stressful moving can be so it's nice to walk into a place and be greeted and helped by such a great person! Thank you Teresa!

Teresa was a big help with helping us get a reservation for our work truck.

Miss Theresa was a wonderful professional amazing person at your Lake Mary location ! We hit it off completely…. I hope a friend for life!! Explained everything perfectly and enjoyed her happy nature positive and joyful aura!!!! Blessings to you always💗

Teresa helped us get the right space to store our goods today! She was so helpful and loaded the phone app for both us wonderful experience :)

Teresa was awesome. Spent so much time sharing how to use the app and helping pick the right size storage space.

Teresa was excellent . She found us a good storage

Teresa was awesome

Teresa was very helpful!!!

One of the best and friendly facilities Ive every experienced! Ms teresa was one of the best encounters I could have had. Quick easy and friendly services. I enjoyed our conversation ms teresa! Thank you for telling where to find the perfect pet on top of explaining everything to me that was easy to understand. You’re the best!

Theresa was great to work with to rent my space.

I have been a long time customer and I have to say Teresa takes the cake when it comes to customer service. She is always looking out for the best interest of the customer and has alerted me several times to my unit not being locked properly (my mistake!) or maintenance issues that need to be addressed. Really cannot say enough for how much she has the customer's best interest at heart.

Teresa was extremely patient and helpful today. I was trying to rent a unit and complete the paperwork online with my cell phone. It would not work after multiple attempts as well as a call to the help center. Teresa was able to ensure that I got my unit reserved which was of course my primary objective. Great customer service.

Theresa was so helpful and really went above and beyond and helped me to get the best unit for my needs.

Great place that helped me find the size unit I need at a great price

Teresa was amazing to work with. She was so friendly and makes you feel at ease. She explains everything thoroughly and efficiently. Thanks so much!

Teresa was an amazing help for what sometimes can be a difficult issue (finding the appropriate storage unit). We moved our business to this location and saved a few hundred dollars. 100% recommend using this business.

Teresa is the best !!!!

Teresa is awesome, she reached out to me right away and got me the right space for the right price. She is great.

Teresa was amazing! She helped me immediately get exactly what I needed!

Teresa was thorough and a pleasure to work with in getting us signed up.

Teresa was very kind and very helpful!

Teresa at the office was really friendly and helpful. She went above and beyond. Thank you Teresa for helping our customer!!! Appreciated!!!

This is best place to go the front desk lady super awesome I highly recommend coming here

I can't say enough about the help I received from Teresa. She patiently helped me set up my account & figure out exactly what it was I needed. She's professional, caring, & very informative. I will recommend this storage place to everyone I know because of her. She's a pleasure to do business with.

Thank you so much Teresa for making a difficult situation in my life so much better. You are the kindest lady & I am so glad I chose to rent space here. If not for speaking to you I would've rented elsewhere, but you were do nice I just needed to be here.

Teresa is the best great helpfully

Teresa was polite and professional and helped me find a space to fit my needs and my budget. Great place to store!! I'm here again to tell you how helpful Teresa has been, got me into a bigger space :⁠-⁠)

Teresa helped me get my tape loaded. Very helpful and much appreciated

Teresa help get the right space for our goods

I was assisted by Teresa to select the right space for my storage. Thanks for loading the phone app for me! Really easy and helpful

Teresa is amazing she really helped me get through a tough situation. She went above and beyond even after I left to help me with my situation! Thank you Teresa you are a gem

I enjoyed the professional service by Teresa today! She was fast and helpful

Teresa was very helpful and was able to get us a unit on short notice. Thank you!

Teresa was awesome! Answered all my questions and was extremely professional and fast.

The service here is wonderful! If you think of going to another, don’t bother - Teresa assisted me with every and any question I can think ! She made my trip to Florida Welcome and I’m happy to have arrived here as opposed to Orlando which was my original destination. Super clean, so seamless, doesn’t force or upsell , Just simply a great experience ! Did I mention clean?! It’s the most important for me ! Thanks so much Teresa, I’ll see you

Awesome

Teresa gavevme,the,right space for great rate,and we loaded the phone app on my phone ;)

I had an easy, enjoyable, and effective experience signing up for a storage unit, and the contactless entry worked seamlessly once set up. Highly recommended!

Teresa is absolutely amazing , helped so much got me the perfect size unit for me , helped so much with the phone app and every went so great ! Really appreciate public storage !

Teresa is amazing! Super knowledgeable and kind and helpful! Thank You.

Teresa is the best possible employee public storage could ask for. I have been dealing with her for about a year and she rocks always a huge help. Absolutely amazing service I would give her a 10 star review if possible!

Mrs. Teresa was absolutely amazing, super helpful and easy to talk to!

Teresa was awesome! So professional and informative I’ve never had to use one of these units before so she showed me everything on how to use it and how to use the app. She represents this business very well.

The support was amazing and the team at the five are smooth as the other side of the pillow.

Teresa is so kind and helpful. So glad I came to PS

Great customer service!

Teresa was a joy to work with! She always is! The store is very clean and shes always very patient to help me with all of our units! Shes a GODsend for this location and extremely grateful for her! I have a unit at another location but come here to get helped by her!

Teresa was absolutely wonderful. She made the process very quick and easy. She went above and beyond with helping me get the account and app set up. The whole process took less than 15 min.

Teresa is great! Super helpful and very kind 😊

Teresa was super patient and kind to me as we tried multiple units. Finally finding the perfect fit for my trailer etc. Highly recommend Public Storage in Lake Mary, and Teresa’s service.

Teresa was the most helpful person I have ever had in renting a storage unit! She explained everything in detail and took the time to explain every square inch of closing the deal! Great customer service!

Teresa is so helpful and knowledgeable about the facility. Nothing is to much to ask from her. I have multiple units at this facility and it’s an awesome experience!!

Great job Teresa

Teresa was an amazing help at getting me set up and with no hassle and no fuss and she was an all around amazing help.

I gave them a three mostly because of the price hike of just three years ago has more then doubled !

Teresa was very helpful & friendly!

Teresa is very patient and thorough... Love this location!!!

Teresa is the best! She told us everything, no doubts! If you want storage in Lake Mary, just come to public storage and talk to Teresa!

Teresa is the best! She helped us get all setup with our next storage unit and get the Public Storage app setup on our phone.

Came here to rent a storage unit Miss Linda was absolutely amazing Went above and beyond great customer service great person

Teresa was super helpful and friendly

Teresa was amazing she was so helpful getting me get started with the application.

Teresa was very helpful with getting my unit set up

Great experience

Staff was very helpful checking in and checking out. Never had any issues getting to my stored items.

Teresa was able to provide amazing customer service and was very helpful and knowledgeable and was able to provide all the information i need it. Definitely very happy with the service.

Teresa is very kind and help me a lot. So comfortable!

Mrs. Teresa is amazing I had an amazing time through the entire process all I can say is it’s an experience to have worked with her thank you again Mrs Teresa

Teresa was great and explained each step including the downloading of the Public Storage app.

Awesome customer service. Thank You!

Teresa was absolutely great, she gave us all the information we needed and more! Awesome customer service!

Teresa's Very help and kind and knowledgeable. Overall excellent experience.

Teresa was very friendly knowledgeable and fast!! Thx for loading my phone app

Teresa, the manager, was outstanding!! She showed us the available unit and when it was swiped out from under our feet (due to someone reserving it online) she went above & beyond to get us a unit at that price. The location is very safe & easy to navigate!

Teresa was wonderful helping me load the app on my phone and as so kind

April was very knowledgeable and helping throughout the rental process. No issues. Thank you

Teresa is a great person and gave me excellent service.

Teresa was fantastic with the process and saved me a ton of headaches! Thank you!

Teresa was amazing and helped me out so much today!

Teresa was awesome and very informative 💕

Teresa is very helpful and friendly, would recommend

This is a great facility. Teresa helped me set up my unit and also helped me with packing supplies. She was super friendly and made it a very easy experience.

Teresa was very excellent with helping me rent a storage unit.

Oh my goodness. I cannot say enough about this place. Teresa, the woman in the office, was unbelievably helpful, kind and professional. My mother had just passed and I was there to empty her storages. Never having a storage unit before I was a clueless mess. She helped me from beginning to end. Teresa is constantly taking care of the grounds picking up trash, checking units and keeping everything clean. She knew I was alone and when she did her work duties around the grounds she would come by and check on me. Teresa i hope you see this. You were so helpful. I needed an Angel like you. I hope your bosses know what a gem you are to them. Thank you thank you. FAITH from Texas

Teresa was very helpful getting the right locker set up for me!

Teresa is the best! She got me into a unit so quick and answered every questions I had. Thank you so much!

Teresa was very helpful with my questions regarding the increased rate. She helped me through the process to petition for a lower rate with successful results. She was friendly and understanding.

Teresa was a great help. I was in and out within 20 minutes and she helped me find the perfect space that i needed and made everything so easy and clear to understand! Definitely would recommend this location!!

Teresa was so amazing and very helpful and got me everything I needed today. I would always us this company due to here

Teresa hizo un excelente trabajo felicitaciones

Great storage facility. Teresa was nice, friendly, and clear during the vacate process. Will use again next time we move!

I reserved online and Teresa had me in an out. She was very thorough and explained everything. Very friendly and Great priority experience.

Teresa was incredibly helpful.

Teresa helped us out today and was amazing!

The property is nice and clean, very unlike the others around town. The units are not nasty. I really like Teresa! She’s always so nice and personable when she’s in the office or out and about on her little golf cart thing. She’s always asking how we are and if we need assistance. You need more like her!

This is a great place and Teresa is amazing at her job she walked me through all the steps of renting storage. Thanks Theresa for all your help you're the best!

Excellent customer service.

Teresa provides the best customer service period! I currently have two units at this location and was looking for a third but with two garage doors. At the time I came in there were non available. I visited two other locations and the same situation. She recently contacted me and told me there was one that just came available. The process was easy and love doing business at this location. Look forward to continuing to do business with this location & Teresa!

Moving is already stressful enough. Teresa whom helped me move into the public storage followed my guys as they were putting boxes and etc into the storage unit. About 2 hours later Teresa called me. Teresa stated that your guys left the box spring. I told her I doubt that very seriously. This is a reputable moving company. She then proceeded to tell me I had 24 hours to move the box spring or I would be charged. I told her I would come by immediately. I contacted the moving company they informed me that they put everything into the storage unit. I went by the storage unit to find the box spring that Teresa said that my guys left on the side of the building. While I’m driving around- Teresa rode next to me in the golf cart. Teresa stated, oh it’s not here. It was on the side. As much as I wanted to say something rude. I left. This is not okay. Teresa if you’re reading this. Next time before you have someone waste their time. Please review the video. People remember how things made them feel. Please do better. I know we’re in Lake Mary but this is not okay.

Great experience with Teresa. Quick setup, easy in/easy out. Ready to go in 15 minutes. If you can get a unit here, take it. They don’t last long.

Teresa and Dmya were great. Teresa contacted me once they had an opening for a unit I needed. Dmya and Teresa both showed me the unit and helped me get everything sorted out. Thanks to both of you!

All of the rave reviews about Teresa are absolutely true. She really is a gem and made me feel like she genuinely wants the best for the customer. I am very pleased with the company, their rental process, the competitive pricing and especially with the wonderful customer service I received from Teresa. Very rarely do I walk away from a purchase and feel this good about my decision. I highly recommend this location, I believe they are the very best.

When I went there April helped me it was a super fast super easy experience and one of the politest people I've met all week thought I would have to spend $100 a month on a 5x5 turned out to be less than $40

My experience was absolutely amazing. The manager Teresa was extremely helpful. Ask for her if you need anything

Teresa was amazing! Office was supposed to be closed at 5pm but she was willing to wait for me since I was already on the way. Teresa was also very clear and helpful throughout the process. The facility was clean and well-kept! Strongly recommend 😊

Teresa was amazing and very helpful. In a very stressful time she made it super easy to check one thing of my box. Thank you!

Clean Professional fast friendly service. Erica is awesome 👍🏼 I’m still here and absolutely love this property. Highly recommend ❤️

April got me in and out real quick and easy no hassles!!

Teresa was great helped with everything I needed and more! Perfect service

Teresa and April were wonderful. They helped me get started with my unit. When I realized it wasn't big enough, they found me a great larger unit. They were extremely friendly and professional.

Teresa was very professional and polite, and the setup process was smooth. Clean and secure facility.

Teresa assisted me to load the PS ohine App so I make payments from where ever I am She showed how to open the gate and make changes to my account Thanks so much!!