I went to the store early today and Ms. Awilda, the manager, gave me a big smile. I'm new here and needed a storage unit for my work tools. Awilda showed me around, and I felt like my stuff would be safe here, unlike the last place I checked out.
Thanks you Awilda, and I recommend this place to anyone who's looking a storage unit
Eli G.
Giving a shout out to Megan for excellent service to customers! Very knowledgeable!
I just spoke with an associate at this location approximately 0930 on July 9th, and explained exactly what I was looking for. While they didn’t have any units available at this specific site, they went above and beyond to help me find the perfect unit just down the road.
He was extremely knowledgeable, answered all of my (many) questions with patience and honesty, and made the entire process so much easier. I truly appreciated the transparency and genuine care during our conversation.
Unfortunately, I didn’t catch their name and couldn’t find it in my documents after securing the unit—but to whoever you are, just know: YOU ARE AMAZING! Thank you again for your help!
~ Yvonne Rosario-Guzman ~
Wow I was blown away by the service I received especially from Jahaira
Jahaira is the best, she is always attentive and willing to help her customers
Thank you Jahaira for correcting my issue and making the transition seamless.
The Service is excelente. I recommend it for any of your needs.
Natalie was amazing!!! She was so knowledgeable and was super super helpful! Made the process so easy
Fue phenomenal!
Ella es lo mejor!
If it wasn’t for Natalie I would have rated this a 1 star. When I first purchased this unit I felt the customer service rep I spoke to on the phone was untruthful about their pricing and how often the price would increase. Natalie who works on site changed everything. Natalie not only listened to my ranting but she answered all my questions and was extremely understanding of my situation. She truly went above and beyond to help me. Natalie’s customers service is exceptional. Thank you Natalie for everything you did for me.
Natalie and Dominick ensured our unit was clean, provided the best prices available, and we were well-informed.
My first impression Excellent customer services
Thank you to the manager” Jess “
Fast, simple and easy 🙂
Great service, super clean ... Natalie is a great person 👍🏻
I’ve generally had positive experiences with both the facility and its staff, who are usually very pleasant. However, I had a concerning interaction today around 2 p.m. that I feel needs to be addressed.
A female employee abruptly banged on my unit door and loudly yelled, “Housekeeping.” The manner in which she did this was startling and unnecessarily aggressive. When I calmly expressed that her behavior was inappropriate, she laughed and walked away without any acknowledgment or apology. A gentleman accompanying her then informed me that I should keep my unit door fully open, but the way the situation was handled felt disrespectful and unprofessional.
This type of treatment is disappointing and uncalled for. I hope management will take this feedback seriously.
Excelente lugar muy bien atendido por Natalie
Good storage and better treatment. Natalie was really good giving us options and accommodating our needs. Really recommend it.
Estoy muy contenta con el servicio y quiero darle las gracias a Natalie por ayudar a mi papa Daniel Nieves con todo el proceso de conseguir un buen storage. Super recomendada por nosotros, un excelente trabajo y atencion. Gracias por tu profesionalismo.
Very helpful I recommend Natalie to anyone
Very friendly and a 100% customer service.
Natalie was amazing gave great rates!
Excelente atención!! Nataly me ayudo a buscar la mejor oferta posible y en menos de una hora me resolvió. Super recomendados!! Gracias
I literally called last minute to get some information and Natalie was super helpful and assisted me. Amazing customer service. I totally recommend this storage place it is very clean and safe, they have cameras everywhere.
Real nice costumer service
Good customer service from Natalie
I recently had to move my belongings to a storage unit and I came across Extra Space Storage. I'm so glad I did! The lady at the front desk was so polite and patient with me as she explained everything to me. She even came outside to show me how the system's lock works. The space was clean and the storage unit was pretty spacious. The elevators were also pretty wide and we were able to take our things in less trips. I'll definitely be using this space again for future use.
Great management by Natalie, this location has been amazing. She always keeps things running smoothly and clean.
Excelente servicio!!!! Casi siempre me atiende la gerente Natalie y siempre da un buen servicio al cliente.
Very clean. Easy rental process quiet and safe
Excellent services and orientation.
La atención de la manager Natalie Gómez fue excelente! Explicó claramente las opciones , los beneficios y los acuerdos .. excelente customer services
Great experience, manager up front explained in details each capsule of contact clear and straight forward. Positive attitude and willing to explain the free month storage plan and the month to month plan options. Very clean facility with temperature climate so your belongs will stay safe. ( for painting or any personal collection you my have). Bottom line great place and great manager.
P.S. As long as you follow rules you should be fine. ( been here 2 weeks and everything great!!!)
The gentleman l spoke was wonderfull and very kind.I think his name was Jamie. Very nice guy. Congrats.
VERY HAPPY WITH MY CHOOSING IN WITH THE COMPANY EXTRA SPACE STORAGE BYE AND THANKS BYE ADIOS
Extra Space Storage has been a great transition for us. We were at the previous location for 16 years and were not appreciated as much as Extra Space Storage has made us feel. Thank you guys
Gracias a Natalie por exelente servicio y amabilidad.
Darias mas pero solo hay 5. 😀
Great, customer service and Great explanation
Thank you!! Natalie for your help I appreciate what you do for me. Muy amable Gracias!!
This storage facility is great. The location is clean, air conditioned, and the workers are polite and professional. Jess and Natalie in particular, are friendly, helpful, and informative. I would definitely use their services again!
Great storage location, clean, easily accessible. Jess Monsalve was the best in helping me after the lock key was misplaced and we had a delivery coming in.
Excellent and friendly service from Jess M
El lugar está bien limpio y las empleados son excelentes
Excelente atención pronta respuesta
Wonderful! We love how secure and safe this place is! So excited to get started here! Shout out to Jess for helping us so well and giving us all the info we need! She is wonderful!
Excelente atención de Jessica y Natalia, muy buen servicio
The best attention and excellent service for these very kind girls very grateful!! Thank you Jessica and Nataly
Natalie was great. Great explanation of services. Lots of patience. Amazing customer service. God bless her. 🙏
Jess and Natalie were phenomenal! They made my storage experience extremely smooth.
Servicio eficiente. Empleadas muy amables y atentas. El proceso muy rápido y sencillo. Gracias a Nataly y Jess por toda su ayuda.
Natalie is awesome she helped me out, gave me great informative information. Showed me the unit. Great customer service!