Public Storage Self-Storage Units at 11995 State Rd 82, Fort Myers, FL

Easy access Was closed on hurricane milton and the day after Clean Has bathrooms

I like the people there they are so nice and kind.

Andrew at Public Storage on Highway 82 was very friendly and knowledgeable. He educated me on everything I needed to know regarding my self-storage needs. He took the time to tour me around multiple sized units and helped me pick the best option for my current and future needs. I would highly recommend working with Andrew at Public Storage. Thank you, Andrew for all your help.

Andrew was very helpful

andrew and vicki were great

Great place to store your belongings. Clean and courteous.

I had a wonderful experience working with Andrew at this location. He is a people person and knowledgeable handling our rental needs.

This place is Awesome!

Nice expirence with app, and employees Andrew and Vicky were an excellent help Thanks a lot

The place is well kept, the staff is nice but it is too expensive. In 3 years, my unit (a 5x10) went from $59 a month to $245 a month. If my math is correct, that is a 400% increase in 3 years. Pay more for storage than I pay for my car? Ridiculous.

Andrew and Vicky were great. Move me in fast and took care of all of my needs.

Was able to get a storage rental effortlessly, Jason and Andrew were great help and help me find a unit and see it first to see if it’s the right size they are definitely great asset to the company

Fast and friendly service with a smile.

Had my stuff in there for almost two years because every time I go no one can take a lock off that some rando put on my unit even after I paid nothing happened

I think how much we pay for a storage we should be able to throw away stuff I got told I’ll get fined if I threw away anything you charge us 300$ month we should be able to put stuff in ur dumpster

One of the best public storage that I have rented from. The customer service is amazing, the 2 guys Andrew and Jason at the front desk are very helpful and customer oriented. I will give a 10 start.

Vicky is so sweet and nice. She helped me with everything I needed. Definitely recommend this place!

Very professional and helpful. We were locked out of the unit and Andrew was prompt and able to assist immediately. Very friendly staff. Clean, climate controlled. Went back to the unit after 2 years and everything was clean and just as I left it. Highly recommend!

Andrew was really helpful

Andrew was very helpful , kind, and made the process easy for us! He was thorough and explained everything to us in a way that was easy to understand. Vicky was also cheerful which made it a nice experience overall.

Super easy and convenient. Front desk staff was very good at explaining all the details.

Great location and clean facility. Andrew is a great employee and follows through.very helpful. Highly recommend.

Great service. Nice people.

Love the ease of access with excellent customer service. All the staff is always super helpful and informative! Glad to know my extra stuff is always safely stored here.

Dylan: this guy is the best. He was diligent on his responsibilities and very informative. I received everything that I asked for with speed and efficiency. Andrew his Co worker was also helpful by making an effort to tell me about promotions.

I got set up by the manager Ebony and closed my account out with Jason, and I could not be happier with my experience. They were both helpful, nice, and got me exactly what I was looking for. 10/10 and five gold stars

Ebony (I hope I wrote the name correctly, I apologize if I made a mistake 🙏) What I would like to say... she is just wonderful!!! I brought my big numbers and they scattered in the wind.... She was very nice, she helped me put everything together!!! She is just my angel that day!!! Thank you !!

The black female at front desk I forgot her name needs training. Idk if she's a manager but she's very rude and has a very bad attitude which is very ridiculous. Grown "woman" behaving that way. Not to mention this place keeps it way too hot in the building. It's suppose to have ac but can't tell. Prices that are being raised/charged this place can keep it way cooler in there. I'll be pushing forward to the higher up hr etc. All those reviews seem shady speaking on the female that woks there all black account like mine could be anyone smh

Ebony and Jason were so helpful while we fixed our unit reservation because I'm a doof and picked one that was too small. They were so helpful in resolving our issues and communicative about each aspect of our rental. Definitely recommend them!

Ebony has a Great personality had us laughing the whole time . Gave us all the information needed and much more . Thanks ebony

Ebony was very nice and professional and has a nice smile . Helpful as well keep her !!

Ebony was a big help getting a unit and help us with move out process as well as being professional and the place is clean . Ebony was very helpful

Manager Ebony W.was a great help getting my information straighten out A plus employee 👍

Ebony was and still continues to be a GREAT help and a sweet personality to deal with. She is a very helpful person . The overall place looks great. Have had other storage and till her no one has tried to insure the transportation and move went smoothly Thank You Ebony

Very Professional

Safe. Secure & Clean. Ebony and Tori helped me move seamlessly in.

Nice facility, Ebony and Tori in the office were awesome when I needed assistance

Ebony was very nice she helped me purchase my unit and also helped me with the issue I had with my auction unit . She is the best !!!!

It has been an ok experience. The price is higher then other places, I never did receive my rent for a 1.00 offer, public storage app has crashed multiple times and when I called for help and spoke to 4 different people, I was treated poorly. The positive side is the units are nice and the controlled temp units are great for storing things in FL. For the price and value, there are better options.

Went in today to find a unit wasn’t sure which one I needed but EBONY was great she was polite and patient with me … great smile I might add too

Ebony went above & beyond for me. Excellent customer service. I really appreciate it .

Ebony is the best!! She is very helpful and friendly!!

Great place only one time they closed my existing account without my consent. I had to call the cooperate office to help. Big blunder by the storage office!!!

Jessika very Helpful and Great in customer service..Thank u

Ebony best ever she was great and very professional took care of me will definitely do business again ❗️

I want to commend the employees here for the incredible customer service we received!! During a recent move, we needed a place to temporarily store the contents of a three bedroom home. From the first call with Andrew to reserve the unit to securing the unit (and ultimately having a add an additional unit). Andrew was so helpful getting the reservation and I can't say enough about Ebony who was at the property to provide assistance. She was so friendly every step of the way from the day we moved in to the day we moved out. I have to admit we were pretty needy and both Ebony and Andrew never stopped being responsive, friendly and helpful and they both really went above and beyond to provide us with excellent customer service. I really want everyone to know how much we appreciate their assistance and how lucky you are to have such awesome employees.

Great customer service Noris & Jason were amazing and helped me with everything I needed

Jessika was a wonderful help and very Professional.

Prices go up and down I been there5 yrs and prices are outrageous they lucky that I have to deive passed it to get to work if not I would have went somewhere else. Plus they need to be open 24 hours it would be better. Because my job is at night and I need to get into my storage at night to work and I'm not even able to do that ... This is the worst storage ever...

The gentleman were very helpful and attentive and showed me where my unit was located Make sure I locked it correctly and how to use the app thank you guys

Stephanie took care of me and was very respectful... Helped me out with my unit and and price. 2 years later I'm legit paying to much because I'm not able pay with my own debit card

We have a great experience renting a storage . Ebony was super helpful and friendly the storage units very clean and luminosity. Love dealing with people with a great smile and attention. We lough and have a great experience

Andrew went FAR and BEYOND to help. He was so nice through out the process. I would tell many people to go talk to Andrew he will help get u the best price possible.

Made a reservation for a 5 x 10 unit and when I got there it was just a little too small for what I was needing so thankfully they had a 10 x 10 available and Andrew was extremely helpful very fast with my questions. No hesitations smooth thorough transaction definitely pleased with my experience.

Jason went above and beyond! Great custumer service!! Amazing storage, clean and easy access. Love the technology they use.

I have a few storage spaces inside that I rent and prices are great, but it's never clean when I go. Staff isn't doing their job which should be done daily.

Andrew from public storage state rd 82 l was really attentive, and we are satisfied with the unit we rented.

Posting one star because I can't leave zero stars. Customer service at this location is terrible. You can only get a cart during office hours. You have to leave your license to get a cart. The cart I borrowed yesterday was broken so I had some trouble getting my things to the third floor. I was 5 minutes past the office closing time and the office manager left, leaving me without my license! I called customer service, they called the district manager who was supposed to get in touch with me. I never got a call from the district manager, and here it is a day later, no call from the office manager or the district manager. The location is not clean at all. Bathrooms on 3rd or 2nd floor are always closed. If there is a problem with the front gate or elevators, it takes forever to get resolved. Looking to take my business elsewhere. Don't waste your time at this location. Update: Both the office manager on duty today and the district manager reached out to me and are working with me to resolve the problem.

Amazing! Would definitely recommend renting a storage unit from here! They're also so understand if ever you can't make a payment on time!

They are very very helpful! Love everything about them.

Jason was a great help. From helping with the lock to my storage to having great customer service. He is very appreciated for being on top of his customers.

The people here are great! Especially Jason, he is very professional and always goes the extra mile to help his customers

You need to use 4 different keypads and type in the same complicated code before you can even enter the place, and then once you're there there are NO MOVING CARTS AT ALL! No trash can, no broom, nothing... There are an average of 12+ people there every day during the slim hours the units are accessible and only 2 moving carts!! If you know you have so many people moving things in and out constantly then why would you only keep 2 carts in the entire place? The front desk staff is limited usually only 1 person there and they are constantly signing up new customers, so the one person there doesn't really have time to deal with the people who are already paying for units. I've driven a total of 120 miles back and forth to this place and I have unloaded a total of 6 boxes... SIX! AFTER 6 HOURS AND 120 MILES GOING BACK AND FORTH! I gave up when I broke a bunch of glass because of the doors you have to open manually after typing on a keypad for the 4th time (the 4th time that trip, I probably had to type the same code over 15 times just for a few boxes) and there was not a single trash can in sight, no broom to clean any of it with, and nobody around to help except a bunch of other customers who all just want to finish what they're doing. Also if you are in a moving truck and you are coming during business hours (so actually trying to unload the truck not just stopping by for no reason) good luck finding a place to park. I had to park all the way on the other side of the parking lot 100s of feet away from the door (that you need to type a code in on TWO KEYPADS to just to walk in) and had to lug one box at a time all the way across the parking lot, set it down THREE TIMES TO TYPE THE CODE INTO THESE STUPID KEYPADS and walk all the way over to my unit across the facility just to place ONE BOX INSIDE!!!

A fantastic location for storage, Andrew was quick and efficient at getting a unit taken care of. So much peace of mind knowing my things are nearby under lock and key.

Wonderful experience! Andrew was able to take care of my payments without a problem.

Totally horrible. Sell me a storeroom on the third floor. Ooops. The elevator don't work. AC, not working Lights, not working Yes they had power. No staff there until afternoon. People needed help, not additional aggravation. Their sign says they're open till 900pm, but they're trying to kick everyone out at 600. And oh yeah, if you sign up on the internet, your first month is a buck. LOL...try to collect that lie. Can you say "false advertising. "

Fast, friendly, professional service. Great service. Andrew was very helpful!

Good a/c great storage area!!

Kay was super helpful! Great place for your storage needs. Nice and clean.

Awesome Kay!

Kay was wonderful to work with, answered all my question very helpful and polite.

kay helped me rent today. She is very helpful, kind, and knowledgeable! She’s the best!!!!

Kay is super sweet and always so helpful when we need anything.

Good job Kay, she helped me transfer spaces instantly and easy!

Josh is super helpful and friendly.

I HAVE BEEN A CUSTOMER FOR SEVERAL MONTHS. I STOPPED BY COUNTY RD. 82 TODAY AND DIANA WAS MORE THAN HELPFUL AND PLEASANT ! SUPER CLEAN FACILITY !

Helped a friend move stuff there. Would be beneficial to have a couple more carts available but it is a good operation.

Very safe. Need code for every movement

Jason was wonderful in assisting me with transferring my unit to a larger size. It was such an easy transaction! Thank you for your outstanding customer service!

Jason, had great customer service. Thank you, again!!

Adria made my move smooth and if I needed help she was there and very responsive. Adria always knew what to do and reassured me with my unit. She even called me back when I left messages for her. I had a pleasant experience!

Adria was awesome. I hope they are paying her well. You can’t find solid employees these days with great customer service. GIVE HER A PAY RAISE, before she takes her talents somewhere else!!

Great, clean, and secure place. I highly recommend this storage place; and the manager Adria is Awesome

Adria was extremely helpful with our move today. Was able to help us navigate through our move and met all our needs. Recommend this facility for all your storage needs!!!!

Jason has been a lot of help public storage is very helpful

The process was easy. The staff was friendly. Overall - an easy peasy lemon squeezy transaction which was much appreciated. Definitely recommend!

Very clean. Staff very helpful and friendly

Absolutely a pleasure to deal with the team at this location! Clean, friendly, willing to work with you, have not had one issue in 15 months. Our belongings were safe and secured and we could not have been more pleased with our experience!

Andria was very helpful made the process great.

IT IS NOT TO OFTEN IN TODAYS TIMES THAT A CORPORATION STILL SHOWS COMPASSION. JUST WANTED TO SAY THANK YOU FOR ALL YOUR HELP WITH THIS PARTICULAR SITUATION. A BIG SHOUT OUT TO ADRIA FOR ALL YOUR HELP AND PATIENCE. YOU ROCK!!! CLASS ACT MGMT!

Karen was super helpful… loved this location!

Before you rent from this place, ask yourself if you can afford to pay double or triple the rate they quoted you, because it won't be long before you'll be paying that higher rate, trust me. I rented a 5x10 at this facility and within 2 months, my rate went up by $6. I was surprised & disappointed by the sudden increase, but it still wasn't a deal-breaker, so I let it slide. (I was annoyed, however, because I had shopped around for the best price!) Please note that when I signed my contract, it WAS NOT an INTRODUCTORY price - so I expected to retain that same pricing for the duration of my rental period. Today, I've reached the one year mark on our rental period, and just received an email letting me know that my rent payment is going up 250%!!!!!!!!!!!!!!!!!!!!!!!!! What business [aside from Comcast] does this?!?!?! Who treats their customers like that?! I'm so disappointed and disgusted. This company lack massive integrity. Additional info: My account is set to autopay, and is paid on-time, without fail, every month. I guess this is how Public Storage treats their loyal customers.

Arrived today to set up for moving day. Met by Adria assisted me with all aspects of checking in. Very pleasant encounter. Thanks so much

Trice was absolutely wonderful. Explained everything and made the process easy.

First time getting a unit they made it super easy ms Adria was fantastic and couldn’t of helped better

Great location and service

Adria was outstanding. She was extremely kind, knowledgeable and efficient. She made this transition very easy. She is to be commended.

Karen was helpful and made our experience excellent 👏 thanks karen

Karen was so helpful today! I made a mess today moving in and she was so nice and helped me clean it up! Really appreciate that kind of customer service! She has been the nicest staff member I have met at this faculty and I’m very happy to have met her!

Todo muy bien

I have been so pleased with this storage location! The facility is extremely clean and secure. The staff is efficient and helpful. So pleased, that in making my permanent move to Arizona, I have chose to keep my belongings with Public Storage in Arizona. A big shout-out to the property manager, Adria. She has assisted me with my move details in order to perform a seamless location to location move. A huge weight off my shoulders. Thank you Adria and Public Storage with keeping my belongings in your better interest. HIGHLY RECOMMEND!

Karen was an amazing person she made my day

Great Girls. Thank you Adria