Public Storage Self-Storage Units at 11800 S Cleveland Ave, Fort Myers, FL

Carmen was excellent!!! The customer service is top tier! Thank you for the service with a smile.

Patrice and Carmen took great care of me explained everything and answer all my questions they were even very fair about the things that I wasn't sure about was able to explain it to me.

This facility is always so nice and clean, I can't remember the young lady's name that was there the day I went to rent it I wish I could so she could get her props because she was a real sweetheart and made it so easy for us! I'd recommend to anyone!

Yani helped me out big time!🙏🤘🏽

Yani was amazing. I rented a space online and it wasn't what I needed. Yani was very helpful and got everything straightened out. Her customer service skills are what every company needs.

Yani made my experience with public storage stress FREE! Thank you Yani and public storage for quick access to a unit! And a hassle FREE return of the unit via the app!

I am so happy I came to this location at Public storage.. Yani Did such a great job I couldn’t be happier.. She helped me completely with everything I needed helping me find my storage unit helping me figure out how to do the lock and explain everything perfectly.. Public Storage did such a great job hiring her. She is very valuable to the company and I will recommend this location to everybody I know… I Highly recommend and I would give more than five stars if I could.. Thank you so much Yani for making my day and my move enjoyable fun and so much easier

Yani is incredibly helpful and made sure we had exactly what we wanted. I would recommend her to anybody.

Great customer service helped me in need even got into a bigger unit

Excelente experiencia al hacer negocios en este punto. M amable atención. De parte de Yani u rápida solución a cualquier pregunta . Muy buen servicio.

Great service

The online process was easy. Yanni was so nice and helpful. The lock didn't work and she had to compromise. They gave me a refund on the lock lock for inconvenience. I would recommend.

Yani had amazing customer service, her personality was magnificent. Her proficiency at her job is superb. I highly recommend anyone that is looking for self storage check out public storage and speak to yani and tell her I recommend you and praised her on her work ethic.

Thank you Yani for all you did helping me get out of my storage unit downsizing to a smaller unit. You did an awesome job.

Great customer service

Carmen helped me out with the perfect space that i needed, i really appreaciate her helping me out and her customer service was amazing.

Service really nice Carmen was the one helping me and she was really knowledgeable with the questions I have thank you so much

The storage's employee, Carmen. She is Fool of weird tattoos, she is very rude, lazy and sends client's to the competitors [???666],when you go to the office, she is too busy with her personal phofene, she is prejudice and she doesn't have customer service skills. When she showed us the units. They units had dead 🐀 rats. Roaches, and dirty......

Carmen she was a good person her service was very great

Carmen is so awesome. She helped me with the move in storage and get everything lined up.

Very efficient and friendly. Also good rates.

Carmen is nice and she helped a lot

Great customer service from Carmen. Made it easy and quick for me. I couldn't thank her more . Great prices

Wort customer service I have ever had the displeasure of experiencing. Received a shabby run down storage locker and after 2 months they raised the rates, and good luck canceling their service. They will not… and I repeat will not answer the customer service line. I’ve probably spent close to 4 hours listening to elevator music, but the second you inquire about another storage they pick up in minutes. Complete scam!!

Had my stuff in storage for years with multiple price hikes eventually coming to $350 a month. All of the insulation inside the unit fell on top of my furniture and belongings and created a sticky residue that does not come off. There’s a massive hole in the wall that’s been there for however long, and the unit was infested with roaches. Management was next to me when I opened the door for the first time and informed me “ the insulation covers your stuff to stop a fire” everything in the unit is a complete loss due to the roaches and tacky insulation consuming my belongings.

Good

Had a problem with my unit, a hole in the wall could have been from anything but it was pretty big. Jessika fixed it with brand new unit. (This one is way better) thanks Jessika!!!! Photos below for before and afters.

Spoke to the general manager and the employee at this store. both very nasty people and terrible rude attitude. They should not be working anywhere customer facing

Read the fine print. They will raise your rates by $100 or more overnight.

Clean and easy access, but they keep jacking the prices up to unreasonable levels.

Very quick and easy to get a storage unit. The employees are friendly and knowledgeable, the prices are very reasonable and the app is convenient for everything.

Poor service

Cali was a big help with closing out my unit. Got someone to help me lift dresser into my truck.

The lady was very helpful very nice. I was at 11,800 North Cleveland location

Thank you Jessika for your service. She is a very nice lady.

Thank you Jessika for your phenomenal service.

Patti the LABELLE of public storage. ❤❤❤❤❤

Patti is fantastic!

Patti and Jessica are amazing. Thanks for the help today.

As an owner of a moving company I have to give recognition to this place as Manager Patty and her team goes above and beyond for their customers. They are very attentive to details and make sure they keep the facility is kept clean.

My dad and I went to look at storage and Jessika took care of us, at the moment the storage we wanted was under repairs, as soon as it was ready she called us right away to let us know, we rented the unit and we are happy with the service and the convenience of getting the unit. It was a quick and smooth process. Thanks to Jessika.

Patti rocks!

I love this store every time I have problems I come here and these ladies resolve them immediately this is where you need to be Patty is wonderful have a great day

Thank you Jessika for your five star service..

Gabriel very nice to me en office today he show me unit to use my stuff helping me today for put my stuff today for storage gracias para y todo amigo

Gabriel was a great help with helping process my payment at a different location due to car trouble. Thanks for the tip appreciated it.

Gabriel was very helpful with checking me secure a storage unit for my belongings. Helped with the process of everything. Thank you dor.your help

2 Reviews: 1st 2021 of Bonnie and 2nd of Gabriel 2023: As other reviewers noted: Bonnie who manages the place knew what we needed and recommended solutions before we even formed our questions. Other public storage properties were recommended to us and we visited them too. This was cleaner, more friendly and helpful because Bonnie was managing. Thanks Bonnie for your excellent customer support! Jan 7, 2022: I am updating my review. Since I first rented we had hurricane Ian hit Fort Myers. Gabriel has been very helpful in keeping me up to date on repairs for the facility. Public Storage is repairing and repainting the buildings and has been diligent in keeping unit renters informed and providing support. Thank you Gabriel for your information and support.

Gabriel was very helpful and efficient!!! Thank you

Gabriel was very helpful with information for renting a unit as well as pricing goes. He referred us to a storage location near him due to not having a.c units thanks for helping me and my friend secure a space closer to where we live. Made our move a lot smoother.

Gabriel was very helpful with helping my girlfriend and I secure a unit ever tho we ended up not needing the unit more than a few weeks he walked us through the process as well as helping us with vacating instructions. Highly recommended.

The worst place. My baby staff were covered with roaches, the roof had a white staff failing from it over all my baby’s clothes and furniture. Clothes that I had to trash because were full of roaches. By the time I tried to let them now that situation they offered me to give me another storage unit. Yes, I was pregnant, how I was going to take that furniture out by myself. WHEN I TRIED TO RETURN THE UNIT I went to three public storages offices and there wasn’t a no one, closed, all three, and I went at 2:00 pm on Wednesday. Are you going to pay US$265 for this? Don’t do it. Look for a better place.

Gabriel is very helping me nice person ok. Ask for revew pero muy intelligente y profesional para mi. Gracias para y todo

Gabriel was a great help with helping me and my wife Victoria secure a unit for our storage needs. Very professional and strict enforcer of policy of public storage. Great customer service skills and communication. Thank you for your help

Gabriel was an amazing help with helping me find a unit to store my son's belongings and to help with merchandise as well. Thank you for all your help it was very good speaking with you to get this done.

Gabriel goes above and beyond and went out of his way for me. Even when I was very rude and impatient property manager still went above and beyond to help me and they should have more managers like him. Highly recommend I considered switching but because of Gabriel I am staying thank you so much.

Gabriel.was a great help with me and my wife's unit space transfer. He was very professional and very helpful of the situation and helped us with the rate as well. Went above and beyond to make sure we got exactly what we deserved thank you. Highly recommend

Gabriel was a great help with switching my unit to a smaller one for right size right fit as he says. Thanks for helping me fox my rate and thanks for helping secure my belongings.

Gabriel was a really a helpful guy really nice to have a conversation, thanks.

Gabriel was extremely helpful with my storage unit. He communicated with me on a consistent basis, provided accurate detailed information and treated me with respect. I always felt safe and secure at Public Storage.

Gabriel was very helpful with necessary information about a unit. I am looking to move within a few months. He explained everything i needed to know as well as the features of the property to ensure extra safety to my belongings while moving. Very helpful and professional highly recommend coming here to store your things. Place is very well kept also.

Gabriel was awesome.Made the entire process quick and easy.

The front desk employee was super nice and respectful.

Gabriel was a great help with helping reserve and rent a storage space. Very professional and courteous and went the extra kill to download the app for me to help with easier access and keeping up with my account

Gabriel was totally efficient and helpful! Excellent customer service and the shortest time I have ever spent renting a storage unit. Definitely recommend.

Gabriel outstanding. Found another unit at a different location. A pleasure to work with

Chris and Gabriel were really professional, they help out my Spanish speaker worker with no hesitation like has happened in many different places, they were really nice and guided us step by step of the process and made it easier for me and my coworkers to have everything good to go. Best customer service that I’ve seen on storage units and what made me more happy was how willing they’re where to help even tho they needed to use an interpreter for my guy. 10/10 I’ll totally recommend it

Really appreciate Gabriel and his willingness to help out. He is very helpful and honest with his suggestions.

Gabriel was terrific with everything I needed help with. I’ll only ever ask for him. Definitely deserves a raise or promotion or both even. Thanks so much for your help.

Such a great experience! Thank you Gabriel for all of your help!

Gabriel was very helpful with helping secure and showing me a rental unit space at the Cleveland location. He helped install the app and showed me how to use the app as well. Great customer service skills and helpful information with unit as well. Thank you for the helpful information. Highly recommended

Gabriel was great at helping me secure a storage unit and helping us with providing all information necessary with unit. Thanks for all your help.

Gabriel was very helpful with helping me with my storage unit and explaining everything that I needed to know in order to store my belongings. He explained how the lock is equipped and fits the space perfectly and also walked us to our space so we knew exact location. Great customer service skills. Appreciate you for the help.

We were not properly given a lock or even had a lock they said it was ok we have cameras thanks to Gabriel for calling and addressing the problem properly i appreciate you

Gabriel was very helpful with securing me 2 units at his location very professional even with every customer bugging him ad following him around property he still is very helpful and considerate the property being very busy after the hurricane thank you for all your help very much appreciated highly recomendable coming here to store your belongings he secures everything here thank you

Gabriel wassuch a great help today being the other property I tore at is unavailable due to hurricane impact. He was very helpful and kind and explained everything to me as to what to expect with the property. Thank you for all your help. Great customr service skills and professionalism. Thank you again Gabriel you are amazing.

KAREN IS 1 OF BEST HELPFULLY ANGEL I HAVE EVER MET. FOR GREAT SERVICE PLEASE ALWAYS ASK FOR HER .!!

Gabriel was a great help today gate code was not recognized he helped me Install the app and skip entering a code and now I can open the gate with the click of a button. Great customer service skills and very professional. Thank you for all your hard work.

Gabriel was very helpful with scheduling my vacate he was very professional and kind. Described the process of vacating and also was very knowledgeable with helping with additional info for renting in the future. Definitely a great place to store with all the extra securing he does with this facility. Very clean well maintained property and he is very friendly as well. Thank you for your hard work.

Gabriel was a great full help today with my storage rental. Helped me set up the mobile app and walked me through the process. Unit was clean and ready for me to move into thank you for all your help.

Came to the storage to add an additional space Gabriel was very helpful kind and courteous to help me out with additional space. Great manager and great people skills. Property is very clean and well maintain from last time I'm here. Very good person here.

Gabriel was a great help today in office with helping me rent a space and scheduling a vacate as well as helping me maneuver through the public storage app. Great customer skills and professionalism. Highly recommend renting a storage space here.

Gabriel was very informative and helpful. He thoroughly explained all the fine print. I’d recommend.

Gabriel was a great help today and was very professional with helping me with information on a unit he rented to my friends keanna McCaulley today and was very happy with the service and very friendly character. He helped us with lock for unit and explained that this was a great lock for the space. Thank you for the help we appreciate you going the extra mile to ensure safety to my friends belongings. I will be using this storage facility in a month or so moving from Oregon and would not choose any other location.

Es un lugar estratégico útil y necesario

Gabriel was very professional and very careful with who he allows into property had to call and verify information to ensure extra safety. Great skills to acquire. Great place to rent knowing the manager at the location is on his job with securing everyone's items. Highly recommended to rent and store here. Guy is always out on property and is well maintained spotless. Thank you for going the extra mile.

Gabriel was awesome at everything and was super nice, I recommend this storage place!! The only issue that I’ve had so far is they never answer the phones at all, so you’re better off going up there or online.

Gabriel was a great help today with our reservation and getting desired promotion for ur storage needs and our big move in a few weeks. He helped make our move in as easy as possible and was very courteous and professional. Highly recommended for storing your goods here.

Gabriel was very helpful with securing a space to ensure safety to my items he was very very helpful in showing me how to set up the mobile app and auto pay fr my unit. I didn’t know where to turn and came into this store and found all the help I needed to make my move as easy as possible thank you to Gabriel I have found peace for the rest of my day.

Gabriel was a great help.today with helping me with my reservation and with my rental unit. Great service and even better help. Thank yoh for your help today with securing my items.

Gabriel was very helpful with securing a rental and downloading the public storage app to my phone and showing me how to use it also with merchandise and tape for my items. Great help very professional and helpful very courteous. Thank you for the hard work and help today highly appreciated

Gabriel was a great help today with our reservation and securing our rental as well as lock for unit. Explained everything great and is very professional and kind hearted. Offered to download and set up mobile app for us and walked us through process. Thank you for your hard work. Greatly appreciated

Gabriel is excellent helps all his customers and make sure they satisfied I would gladly recommend him

Gabriel was very helpful in helping be with my reservation and was super nice in helping me download the app and helping me locate my space as well as merchandise for extra protection. Thank you. Highly recommend renting with this store.

Gabriel is a very hard worker shows he is very dedícate to renting Spaces and helo es me and my wifi rent another Spaces here he is very profesional kínder and couteous Edith hemolinfa lo are space and provino detalla. Thank you for your hard work i apareciste everything

Came in to inquire about a storage unit. Gabriel was very kind and very helpful with renting a unit and very knowledgeable and very helpful with pricing and promotions available helped me set up the app and walked me through auto payments so I won’t be late on my unit rent each month. Highly recommend this store for your storage needs

Gabriel was a great help today while renting my unit. Helped me set up my auto pay and showed me how to download install and use the app. Very helpful and very professional and helped me out with pricing and finishing the right size unit for my items. Highly recommended to come rent from this facility

I called in to the store to inquire about and unit and pricing Gabriel was very helpful with information I need to rent a space for my big move in a months he also explained a variety of moving and packing supplies to make my moving easier. E, rental options to . I highly recommend renting here to to the outstanding service.

Gabriel was an amazing help today. With knowledge of products and services offered. Saved me money on my unit with finding right size I needed. Very professional and personable. Thank you.

Gabriel was an amazing help very knowledgable and professional with explaining products auto pay and amazing features of the property. Amazing work ethic property is well maintained and clean. Definitely reccomend anyone to come rent here he is truly a great manager

Gabriel was an amazing help today. I cancelled my storage unit and he helped me through the whole process effortlessly!!

Gabriel and Stephanie were great

Great Place! GABRIEL is very amazing and sweet!!

Gabriel answered all of my questions in regards to renting a unit pricing and location he was very professional and would definitely be storing soon. Thank you so much

They are very helpful

Although there was a mishap with the unit, Gabriel was extremely helpful assisting with the issues. He was very professional and understanding. I would rent another unit from this company again only due to this employee.

Gabe is an amazing worker and was able to help me with everything we needed for a unit for our big move. I will definitely recommend you guys to everyone!

Gabriel help me out and was very kind and super helpful with providing me account information.

This store was great and Kaitlyn was a big help, she answered all my questions and was a delight!

Great customer service

Emma did a fantastic job with all my rental questions.

Emma was awesome. He explain everuthing to me. He was a great help.

Well, yes the majority of staff are kind and caring, but slow, lazy, and unaware of answers for half the questions I've had over the last 9 months. My boss was kind enough to let me store my belongings in his unit while I rented a room and had to store my household worth of belongings. Pine Manor is considered Crime Minor, the ghetto, very poor and dangerous. I did not know that because I only moved here three years ago and lived in Cape Coral. When I went and got my belongings over the weekend, everything was completely infested with insects. Nothing could be saved. I am completely heart broken. I have called three times and we have not been able to communicate well. I'm just calling a lawyer tomorrow because we have called several times throughout the 9 months to let the place know there were creepy crawlies all over the place. It was never terminated like they promised. I wish they had to be in our shoes and experience this because maybe then they would have a change of heart. To top everything off, we had to haul all of the stuff to the dump which was an additional fee because we weren't able to use their trash. Really hurts the heart and put a massive damper on my wallet when life is difficult enough and my financial situation is plumating quickly. I don't have funds to replace what I have lost. It's as if I paid them thousands to destroy my favorite things.

It's a storage place

I had some issues with the size and price of the unit when dealing with another person. Brittney was extremely understand and helped me choose the right size unit for what I needed. She was kind and professional, she defiantly knows how to make a angry customer happy. Great experience today.

Brittani was very warm and welcoming . Was very knowledgeable and informing to make sure I got just what I needed. What a phenomenal employee you guys have such bubbly energy she has Public storage you should be delighted to have a worker of such caliber

The staff here are superb! Every time I go to the office I’m greeted by someone who cares immensely about me and my needs. I would recommend this place to anyone! Thank you Emma, Brittany and Bonnie amongst several other wonderful ladies that always help me when I need something!

Brittany is an excellent working. She was very nice and could answer all my questions for me. We need more workers like her nowadays. Keep up the good work Brittany P. You are doing a great job.

Emma was very helpful! Great personality and explained everything very professional! A+

Emma was amazing and very helpful. Thanks a lot Emma

Emma was best he took out alot of time to show me alot of storage

The staff here is incredible, especially Kaitlyn.