Public Storage Self-Storage Units at 1355 State Road 436, Casselberry, FL

Nice large facility really clean. Cash excepted at this location which is nice most of the locations that I have stopped into recently keep saying no cash which is annoying, but Christine gave me 2 different places to go that are still excepting cash. I really appreciate her great customer service and knowledge of her job. Thanks for all your help Christine.

Very easy and fast sign up. Secure and clean.

Karla Gave me Great service

very helpful, very friendly staff , shout out to my girl Samantha on the 436 branch

Gracias Karla

Selina found us a better price for a bigger unit, super helpful!

Vi returned my call right away when I had a question! Great service is appreciated!

Christine helped me out multiple days to get situated in a comfortable unit during a stressful time. super helpful!

Came into make a payment and Vi was very help my needs

Christine is so sweet and professional she helped me with my transfer today great customer service

2024 update 10 more months, another 30% increase This one is even harder to understand as they have significantly reduced the on-site manager presence and they barely condition the space. __________________________________________________________ 2023 update #2 Another 9 months, another 20% increase ——————————————— 2023 UPDATE 6 months later, another 30% increase. DO NOT RENT HERE UNLESS YOU WANT TO MOVE YOUR STUFF IN 6 MONTHS!!!!!! ____________________________________________________________ 2022 UPDATE Less than 6 months after moving to a smaller unit they increased rent another 20% These people are crooks - they know it is a pain to move and they take advantage of that. __________________________________________________________________ Don’t fall for the initial rent price. They raise with way too frequently usually at a 30% clip. It can’t be based on demand since they are offering lower rates online for new customers. They don’t value loyal customers.

The staff here are extremely helpful. The place is well lit, easily accessible, and clean. Highly recommend.

Selina thank you so much for your help today for my transfer to my new unit, you did a great job! 😊🙌🙌

Selina was amazing!! Thank you.

Selina was great

Sam and Selina are amazing thank you both so much!!

This started out as a good experience and I'm no longer happy. Especially with the communication! A few months ago I reserved a unit and informed the young lady that I would most likely not be moving any of my things in until my actual move in date that was about 2 weeks later. She told me that was fine because I had reserved it. Fast forward to my move in date and I go to get access only to find out the my unit was in fact given away. A very nice customer service lady helped me into a slightly larger unit and honored the price of the original unit. So in total i was paying $65. A month ago I get an email stating that my price was going up to $125! I couldn't believe it. And when I baked to speak with someone she hung up on me. I understand that prices can change based on demand, but a 50% price hike is absolutely outrageous. I also requested to have it looked into and to have someone give me a call back about the situation and never received it. Just checked my account and sure enough the $125 was pulled out. I'm disappointed that Public Storage thinks that is acceptable. I'm disappointed that noone had contacted me in regards to the situation. I'll be shopping around for a different storage unit.

Sam and Diane were very helpful and walked me through my rental step by step

Rosalie was very helpful. She answered all my questions and was knowledgeable. She provided great customer service!!

Selena was awesome helping me! Very knowledgeable & patient.

Thanks Rosemary you ROCK!!!!!

Spacious and clean storage units. Rosalie was very helpful giving me information. I look forward to renting a unit soon.

Moving to the area soon and was shopping around for a unit, stopped in and was happy to see a clean facility and staff willing to answer my questions. Rosalie helped me navigate the kiosk and made it simple. This location is miles above other storage units in the area!

Update 04/17/24 - after my review update posted, I received a call from the office manager, Selena, to discuss the issues. She is doing as much as possible to work within the corporate restrictions to help me resolve the issue, but the corporate office has rejected her requests to return my rent to a more reasonable rate. As I mentioned in my original review, the staff at this location is great. She even remembered who I was, my vehicle, and my units after not seeing me there for 8 months. Update - It got worse. RENT ANYWHERE ELSE! I work on the road a lot and I rented my house because I was going to be on a 12 month job assignment. I moved into a storage unit in Casselberry, FL, in 03/2023. In under 12 months, my rent was increased by 78% of my original contract amount. I have a second unit of the same size in the same building one floor down that I had two months prior, 01/2023, and my rent has been increased by 95% of my original contract amount in the first 12 months. They are currently (04/2024) advertising the same exact unit size for the same exact price as my original contract. This company is a bait and switch specialist. They get people in their units by offering rent equal to or just under local facilities, then raise rent within 90 days knowing it's expensive, labor intensive, and difficult for people to take time off of work to move to another facility. Several times when I came home to do work on my house, I couldn't even get to my tools because the elevator was not working and the stairs are only emergency stairs and will not open from inside the stairwell. With the money they are charging, they could have completely replaced the broken elevators with 1 to 2 month's of their extortion level rents. Original post I have never in 25 years had a company bait and switch with a rental price that goes up 40% after 3 months. Half the time, they have been under construction, my codes wouldn't work, elevators were broken, and multiple times, I couldn't even access my unit when I was home from working out of state. Absolutely horrible service for the price, but the people who work there have been a polite and nice as they can while dealing with the corporate price gouging.

When I went online to reserve the space, it was a special which was cheaper and how much it was in the end. The price had changed when I hit send to reserve it with my credit card. It went from 110 up to 175 with no first dollar special for the first month, they said they could do nothing about it and that I was stuck with the space. I think this is poor business and hidden charges are never good for consumer. I will never rent again or promote this Company

Excellent place!!!! Very well maintained storage with great staff. Recommend 100%.

I HAD TO STOP AND MAKE SURE TO LEAVE A REVIEW FOR (VY) SHE WAS ABSOLUTELY AWESOME IN HELPING ME NAVIGATE ONLINE TO ADD MY DAUGHTER AS MY EMERGENCY CONTACT!!!! I FOUND HER TO BE VERY PROFESSIONAL AND POLITE I TRULY APPRECIATED HAVING HER TO HELP ME AND SHE WAS ALSO PATIENT, AS A SENIOR THAT MEANS A LOT. THANK YOU BUNCHES VY👍👍👍👍👍

Rosie is the best employee that this company has! She was kind and friendly during a stressing time of our life. She made sure that we were able to empty the storage locker and understood everything we needed to do. Thank you for the wonderful experience Rosie. If I ever need a storage unit again I will make sure to contact public storage and ask for Rosie. You have a valued employee at this public storage! She would be a great trainer on how to take care of your clients. THANK YOU ROSIE 🥰🥰🥰

I've had my unit since October of 2023, so as of writing this only 5 months. I got an email (with 3 days before the next monthly payment) that they were raising the price of my unit by $50/month. This is an insanely weird and greedy business act. I'm enrolled in autopay and pay my bills on time. It is insane to me that they would price gouge the unit like that. I decided to schedule move out immediately. I picked the unit because it was in my budget and now it is completely out of it. This is extremely disrespectful of the company and shows they do not care at all about their customers. Also my unit had a large pole in it that took away from room I could have used. The doors are also sometimes broken too. If you can take your storage needs elsewhere.

Glad I picked this place. The property is very clean inside and out. Rosalie is amazing! She's was such a big help to me. She's so informative and such a fresh of breath air. If you need storage definitely recommend this place!

Storage units were spacious and clean. Friendly staff, Rosalie showed me how to use the kiosk. Minutes from downtown Orlando. I look forward in getting a storage unit here soon!

Rosalie was very helpful! She assisted me with the kiosk and answered all my questions.

Rosalie was so helpful with getting my storage . She made the transition easy for us .

Rosalie was such a great help. I was inquiring about getting a storage unit and Rosalie helped me better understand the kiosk. Her excellent customer service and willingness to help made it easy to choose this location.

I recently stopped by to see a unit that I was interested in and I was assisted by Rosalie. She was incredibly kind, helpful, and very patient while I explored my options. I had a wonderful customer experience with her and hope to see her when I come around again!

Selina has been wonderful and a great help!!👍🏽😁😁 she deserves a pay raise.

Terrible company!!! I went there to use one of their storage units. They took my 29.95 admin fee and was unable to assist us with the unit we were renting. When we arrived at the facility there was no one there to help us. I had to, due to their incompetence, had to go to Uhaul, who I had the moving van with, and use one of their units which I ended up paying a lot more for. When I requested my fee returned after only having given it to them in about an hour before we realized we could not get the unit, they refused to return the fee. BAD BUSINESS!!! They could care less about me as a customer. It was their fault we were unable to get a unit and yet they think its just fine to keep my money. JUST WANT EVERYONE TO KNOW THAT IS THINKING OF GOING TO A STORAGE FACILITY NOT TO USE THEM.

Stop, look up another smaller storage facility and go there. When i was moving out everyone complained about $300+ storage unit Bills and they were moving out too. I had to walk 35yards just to get to my unit: think about that! Also, they raise monthly fees after 3 months, have no restroom, no personal staff for a reason, do not maintain anything except cameras, apply 85 degree climate control conditions, and will screw you out of $500 after you move-- if that doesn't sound like a Joke proceed at your own financial risk.

I’m giving 3 stars because my stuffs are safe but even tho they are doing some changes, they need to fix the AC and also there’s no light inside every storage like other companies has… it’s to dark for the one that has to look for a particular item etc.. furthermore, something that it’s important to know if that you are never gonna be paying what they tell you at the beginning… there’s always rise on payment for whatever reason, so, careful with that because I’m paying around 100 more that I have told and when you already have all your stuffs together you just pay because you don’t wanna do the whole moving again… been there sometimes and it has been imposible to gets in because problems with the main door, elevators.. etc.

Big shout out to Selina, who helped me settle some trouble I was having regarding my unit. She took care of my problem, and I can rest a bit easier now.

I was helped by MaryAnn who was very helpful and patient with me. She assisted me in getting the right storage unit. All in all a very good experience.

I rented a unit from them without seeing it a few weeks ago. Unbeknownst to me, it was on the 3rd floor in the very back of the building. I tried to get closer to the front, after the fact, but was told it would have cost me another $30 a month, which I was not willing to do and since I had already paid the ridiculous administrative fees, etc. we stayed put. It also says climate controlled but where we are was well above 80 degrees inside, closer to 90. I would not recommend renting from a facility where there is not a manager on site so that you can see ahead of time what you are renting. It is way too expensive a month for that!

Way to go Letty, thank you

So this place 1355 FLA-436, Casselberry, FL., has eliminated their in-person contact person to an automatic person. I feel very uncomfortable and uneased when a facility of this nature does not have anyone on-site! Use to be able to speak in person with Maryann when I needed assistance while in the facility. My main concern now is my safety and the assistance needed by a staff member at least during business hours and days! Sad that machines are better than human beings!

Since most storage experiences are pretty standard, staff is usually the difference maker. In this case, Mary Ann was fantastic. She was super friendly and helpful from the first visit to explore prices right down to trying to help at the door each time we visited - even though she didn't need to. The worker who was there when we signed up was helpful too. They both handled business as promised. Comparing this to another company we explored where you couldn't find staff for an hour and then they showed up only to inform us how bad their accommodations were... Night and day, no real choice to be made! UPDATE... Major downgrade after two serious issues with payments. First, an online attempt failed with untrue claim of non-sufficient funds. More likely an import error on my part - due to lack of auto-fill capability on their site. No way to find out what happened because my bank had no record of an attempted payment. So I got stuck paying TWO penalties. The next month, I tried to pay in person, only to find NO personnel at any surrounding sites for an entire day. Calls to managers' offices were pointless and frustrating. Essentially, since they already have my account and my stuff, there was little care for whatever I might want/need anymore. Even trying to manipulate the phone tree options to get a real person ended with being put on hold for 30 mins only to have the call dropped - I believe on purpose! Finally found a pay kiosk miles away and dead in the middle of crazy rush hour traffic. Can't wait to get my stuff out of their facility! May Ann, the original manager who made a great first impression called the next day, but with little to offer besides an apology. Poorly managed companies can go from first-to-worst in two transactions, flat! Disgusting!

Wonderful services ... Mary Ann was exceptional and always ready to help and meet all my needs ..... highly recommended **** service .... Thanks a million ...

Mary Ann is a keeper! She was so valuable in the process of me switching to a different storage unit. She keeps the facility very clean. I've had no issues with either storage unit that I've rented. Temperature and climate are great. I've never seen a pest.

MaryAnn was a terrific help to me! She's has got the perfect personality for her work!

My experience has been great. Very clean environment and customer service is superb, especially Maryann. She's amazing! Very professional, polite and very helpful.

Maryann was incredibly helpful and delightful to work with!

Maryann is awesome! She’s so knowledgeable ,helpful and kind. She’s extremely hands on. Ready to assist before I even have a chance to ask for help.

MaryAnn is the best! She will help you with all your needs.

Casey was super helpful and very sweet! The check in process was quick and easy!

Maryann was exceptional in helping us deal with flooded storage unit after Hurricane Ian. She was understanding, helpful and professional during a very trying situation.

Just too expensive, Lil bit complicated app

Nice employees but would help if there was at least 1 trashcan to use

Rosalie was AMAZING!!!!! Such a lovely person! She helped me get set up with my unit and answered all my questions.

On-site manager is always helpful...and pleasant also. Been a customer for a couple of years. Facility is cool and clean.

Maryann is so helpful, and has a great window washer too!

2022/08: Not sure what's going on, but it appears to be a bait and switch thing with this company. After giving me a good deal to move in and after only four months, they're now increasing the monthly storage rent by $60 a month, which is a 33% increase! Now, I have to fly back and move everything out to another place. This is not a trustworthy company. I recommend looking elsewhere AND get your price locked in for a year or you could be put in a very bad situation like me with these guys. Moving a 10x15 out to another place is a huge and very costly burden!

Great storage unit! Air conditioned, moving tools to use, clean, friendly staff. But I have to say the best part about my experience with this location is Maryann. She is personable, friendly, and willing to help! While I don't have a need for the unit anymore, I will certainly return if I ever do and will recommend my friends and family!

Had a great experience renting my first storage unit. Maryann was very helpful. I recommend this place to anyone who is looking for storage units

Great friendly staff! Rosalie and Maryann were helpful and knowledgeable. I went to get info on a storage unit and I'm convinced I'll be using them in the near future.

I had a great experience at this location. The person working was very helpful! Maryann was so friendly and knowledgeable when deciding the size I needed.

MaryAnn was great! Super helpful and actually scored us a better deal with a better space for just a few dollars more. Very explanatory and walked us through payment process. Would recommend this facility and Maryann! Thanks for the service!

Mary ann and the manager were great!

I came in to change the size of my storage unit, Marianne did a great job taking care of the paperwork...it was quick and easy. Thank you, great job!

Ashley opened up early and took my payment! She is such a joy and was very willing to help!

Maryann went above and beyond helping me find a Storage unit to store all my stuff in. The units were very clean, the location seems very secure, and prices were most reasonable.

Thank you Rosalie u were awesome. Great service. Best so far!!!!!!!!

Rosalie thank for your help. She was really quick showing us the storage we needed. Thank you again

Maryann was an awesome help. she made us feel very welcomed and appreciated. i appreciate everything she have done and i would recommend anybody to this public storage and ask for maryann.

Heather was amazing very sweet and informative. She showed me my storage unit and gave me boxes. Overall a very pleasant experience.

Exceptional customer service with Mary Ann. I went to another Public Storage earlier today and was not pleased with conditions. Mary Ann not only cancelled my other rental without penalty, but she stayed past closing hours to get me in a nice, clean, storage unit at this location, all with a positive attitude. She absolutely went above and beyond and I am grateful. Thank you.