Friendly and knowledgeable staff. Very helpful
Mary was a great help and very nice. She was happy to show me around and was able to answer all my questions.
I had the pleasure of being assisted by Yaritza. She had a great personality and easy to work with when getting my storage unit. The process was quick and smooth. Thank you for your help ! Definitely recommend her.
Linda was great and super helpful. Public Storage providence road location.
We were helped by Paul. He was a super sweet guy and very helpful!
Jeff at the desk provides great customer care and honest service! He went above and beyond to help me pay my Dads storage when he was having health issues. Thank you Jeff!
(Rates and late fees are high but that’s not Jeff’s fault)
Linda was so helpful. Definitely recommend this storage facility. Thank you Linda.
Linda was great and very helpful!
Customer service is good, but prices are expensive.
My experience was one of the best I’ve ever had. And I’m not just saying that. I was in an urgent need of a storage unit. I went online and made my reservation on a Saturday while traveling and on Sunday morning Danyel followed up with me by phone. I told her I would come by Sunday afternoon. When I did she was extremely thorough and helpful, as well as friendly. Within a few minutes I viewed and paid for my storage unit. Thank you to Danyel for superb customer service and care!
PROS: 5 Stars to Wendy😁. Zero drama and on point. Great Energy.
CONS: 1 Star. And serious "cons." Pubilc S. scams new and past military personnel knowing we're deployed. So they keep raising the rates knowing we're unable to return and vacate. They tripled my initial rate over two years while I was assigned to Ukraine saying "We don't have Military Rate Benefits. Sorry for the inconvenience." Pathetic corporate ethics and morals.😮💨
Danyle is the best. She makes the rental process super easy. Ask for her always.
I recently had the pleasure of working with Danyel. She helped me sort a transfer of a unit. Danyel’s professionalism and friendly approach made the entire process smooth and enjoyable. I would highly recommend her. Thank you so much Danyel.
Great customer patience. I went with my mom yesterday, she is a pita to deal with and they handled her perfectly. Very professional. Price was decent. Place is clean.
This place is great. They work with you, and help you find the space that you need. Thank you Danyel (Manager) for helping me out, finding me a good unit for a great price! Excellent customer service!
I had the pleasure of meeting Danyel. I came looking for my unit and she took the time out to get on the golf cart and direct me to my unit. Her personality was bubbly, pleasant, and warming. I high recommend that if you visit this site that you ask her.
I came in and Ro was quick to help and solve the issue I was having. All with a smile on her face and a positive attitude. She really made my day and made things a lot easier for me. Thank you Ro!
Ian is very nice; he explained everything and answered all of the questions. Not stressful at all!
Super easy to get signed up, and Grace was very helpful getting me the right unit!
Thanks so much for the professional services exhibited by Grace. She is a wonderful employee who shows care for the customer. Outstanding!!@
Grace did an excellent job in helping customers. I recommend she gets an immediate raise.
Grace Excelente servicio!! 10/10
Grace & Nadia made a very bad morning into a much brighter day with their exceptional service. More people should use their example of how to provide superior & supportive service.
My first time at this location and Grace was so helpful and made everything go fast and smoothly. Thank you kindly :)
Grace was very helpful in setting up my account. My account couldn't be accessed and she resolved it! Many thanks Grace
Grace fue la muchacha que me atendio muy atenta y me ayudo en todo gracias a ella pude rentar y estoy muy agradecida con ella para mi es la mejor muchas bendiciones y ojala hayan mad personas como ella
Great experience. Will definitely recommend. Jayland was extremely nice and helpful
Better off going to another location. Extremely unprofessional and nobody is ever in the office.
Came to make a payment and Kira was helpful & suggested auto pay to avoid late fees!
Been sitting in the parking lot for over a hour waiting for someone in the office. Says they close at 5pm and it’s currently 2pm.
Friendly service at the front desk
Angelica is funny and friendly and she gives great service.
Grace was great. She was real helpful and gave perfect service!
Excelente servicios , gracias por todo chicas Angelica y Grace son las mejores , las recomiendo a un 100% , verdaderamente les agradezco la paciencia y todo
I went by public storage place to see how much it would be since I am new to the area and this young kind gentleman by the name of kj I think I know it starts with a k but he was so kind very generous and so helpful and he answered all my questions and he assured that I got my questions answered and was very patient and that goes along way I highly recommend this place there management is great and up to part.
Kenton Johnson was great and helpful
Kenton was very helpful I really appreciate him for getting me in my storage.. I think he deserves a raise
Grace did an awesome job at explaining the rates and insurance...she even got me in a bigger unit (great sales pitch) she has a great spirit, very kind and patient… Thank you
Very helpful. Completely made my day by fixing an issue I had been dealing with for a month. Grace thank you again your excellent customer service skills saved me as a customer.
Ian & Brian were a great help. On my first visit Ian showed me different spaces to ensure I'd find the right fit. During my agreement process, Brian ensured a smooth visit & answered all of my questions!
Miss Grace had displayed the best costumer service I have experienced in a long time .
She made sure I get the best deal for my storage needs .
Grace made sure I was all set up with their App and passwords( working) 😃
Thank you Grace
Kathy and Grace was so awesome helping me look the right size storage. Mary Thomas
I highly recommend this spot just off of the crosstown and off the i-4 Brian and Grace and Kathy helped tremendously with the automatic pay The phone g in using it to unlock the gate and just made the process very easy highly recommend.
The worker that was there Brian was very understandable and polite asweing all the questions I have.thank you
I would like to thank Brian for his help today.
Just want to say thank you Brian for your great customer service and helping me find a good unit. Much appreciated.
Brian and Grace was very professional and friendly the service was easy and fast
GRACE and Felicia were Outstanding in assessing me with my needs, thank you.
Grace is extremely knowledgeable and helpful!!!! She maybe me feel excited about being a public storage customer!
Great service from Grace and Julie they did a great service here. Does Publix dirt storage?
This location is infested with roaches and so much more. Their customer service is horrible. If you make a payment at another location, they can’t see your payment over there and they will auction your unit off even though you made a payment and all of your belongings will be infested with roaches.
Great service, Thanks Wende
Great service! Wende was very nice.
Grace was so kind and patient she did a great job!
Thank you so much for your help ❤️
I started renting here a couple years ago and over that time rent has risen from around $120/mo to nearly $180/mo. I don't understand what qualifies the increase, the facilities don't appear to have been upgraded over this time.
It's not the worst place and some of the units are climate controlled. Gates are automatic with remote access through the app.
If you can afford to rent here it may be worth it, but most of us probably can't. I can't imagine what these people are making with their pricing.
Exelente servicio , recomiendo el lugar a otras personas . gracias a Grace por ser tan amable.
I love this location Grace is so nice and helpful and always takes care of me :)
Karla was so helpful I was looking for a storage unit to put away my kids old stuff and she shared that she just had her first baby it was the most pleasant conversation I’ve had while looking for storage units that are compatible with my budget
Karla was really helpful and worked with me and my budget to find the best option for me
Great experience with Grace and Ashley huge. Help very friendly😊
Ashley & Grace were so helpful. Very friendly & courteous and helpful.
Grace and Crystal are two exemplary workers at the Public Storage on Providence in Brandon, Fl. They have gone above and beyond with making sure my experience with them was thorough and with ease. I most definitely recommend using this facility (Did I mention it was extremely CLEAN).
Really good service! :) Jacob was really cool! 5 stars
Grace was always super helpful from the day I moved in till today moving out! Highly recommended!
Grace & Jacob helped me out. They were both gracious, helpful, informative and worked with me as I was in a rush to move and the weather wasn’t the best. We had our furniture in a 10 x 10 unit for over 2 years and it was just like new. With no bugs, no weather or rain damage.
Jeniffer and Jake were amazing! Very understanding and patient with me.
Jennifer and Jake were a tremendous, great service!
Good customer service great service
Grace was great !!!
Karima was so helpful she called her coworker Ashley an she helped her along the way she was awesome
I recommend this public storage to anyone that needs a storage facility to store your belongings. Grace is awesome. She attended me to the fullest and made things happen. This public storage is where you want to store ay. Thanks Grace for the wonderful experience. 5⭐️
I am currently going through a nightmare of a move and Grace provided outstanding service and advice during this stressful time. Highly recommend this Public Storage!
Overall best customer service I've had in awhile grace help me and my father to get a unit explained everything perfectly
Grace was AMAZING during my experience renting from public storage! I will be renting from public storage again and that is due to the great service provided by Ms Grace! Thank you public storage and most importantly a huge thanks to Grace for making this such an amazing experience!
I want to thanks deeply Grace at your office administration.
She gave me the best advice in creating the account online and making sure I have the right rented place. Thank you
Location on Providence Road
Excellent experience, Lori and Grace treat me very professional, will come back again thank you guy's
Grace is awesome. If you have any storage needs look her up in Valrico.
Grace was very helpful in my visit today I appreciated the smiles and all the information you offered will be back to see you! Thank you!
Grace has been amazing and has helped us out with everything we needed
Grace has been great with helping me get settled here in Brandon. Providing a great Place store my things, it’s been a wonderful experience
Rich was in training but he was amazing and grace eas guiding him. They search for my options to save money and that amazing. THANK YOU FOR MAKING OUR FIRST TIME GREAT! 🌟🌟🌟🌟🌟☑️
Clean and safe, would recommend. Megan and grace are awesome!
Grace was so welcoming upon my last day, although it was her first time meeting me in person. We spoke on the phone once or twice, but her great personality never changed. Thanks for giving me a wonderfully awesome experience in my 90 days with Public Storage.
When I deliver my rent check every month, Grace is professional; yet greets me in a friendly manner. She's always ready to assist when I have a problem either with my account or a service that Public Storage supplies.
After 6 months my unit went up almost a $100. due to the pandemic. It's now $190. per month. Not what I signed up for.
My father passed during covid & I wanted some of my parents furniture. Because of covid we haven't been able to bury my dad. Now I have to rent a truck quickly, travel over 2,ooo miles and miss my fathers burial ceremony. Thanks!
Grace was very helpful she works at the front desk. She shows great character and customer service
Grace was very courteous and helpful to me and there should be lots more employees like her. I will gladly recommend a lot of people.
Grace & sylvie provided the most excellent,courteous and professional service that i've had since coming to the state of florida...thank you ladies...
Grace and Kelsey are beyond fabulous! They were both very friendly and professional. They made My Day!!! Thank-You Thank-You Thank-You
Megan service was great. She was so helpful
GRACE is my HERO! She went above and beyond to help me secure a unit in the size I need! She was SO patient, kind and understanding! I was really freaking out over something and she was just beyond amazing. Words cannot express how much I appreciate her! She was absolutely my saving Grace today!! Pun totally intended!! THANK YOU, GRACE!!!!
Ms. Grace helped me. She was extremely patient and kind and even made sure that I was able to find a reasonable storage. I would recommend anyone to come to this storage for their services.
Grace was exceptional..She was very knowledgeable and made some great recommendations which allowed us to pick the perfect sized storage unit. I've been a customer here for 6 years! Ask for Grace! She's awesome and so are the other associates at this location!
very professional. grace is very helpful!
Grace is amazing! She always takes care of me whenever I come in. I always feel very welcomed here whenever I come in!
Amber & Grace are excellent. I went in to resolve an issue to change the space and they both are excellent team members. They are very professional, courteous, personable and friendly. They listened and was concerned about my issue and made sure that I left satisfied.
I left knowing, Public Storage has 2 more great assets. They reminded me of Robert, he was one of the best. I enjoyed seeing him every time I came along his reminder calls.