Public Storage Self-Storage Units at 201 Bellevue Road, Newark, DE

I had a horrible experience with Public Storage. Everything that was told to me was false information.Still waiting on my funds to be returned to my account. Each time I call it’s a different story everyday. Very unprofessional and frustrating.

5 Stars for Lana at Public Storage. she's Great!

My daughter attends Univ Delaware and we chose this facility for it's location, ease of access and of course cost as the locker was only going to be used over the summer. The team welcomed us like we were old friends, they took care of our move in and gave us no problems or extra charges when we moved out. Highly recommend this facility. The staff truly was a cut above anywhere else we considered. They answered every question, email response was super quick and friendly folks that seemed to actually enjoy working there.

Stephanie was very nice and accommodating but other than that stay away!! They are super expensive and have raised my rent 100% in 3 years! They only do it because they know it’s a hassle to move your stuff to another place. Also the late fees are outrageous and they will harass you if you’re even a day past due. The doors to the units are old and hard to get up and when I told the office they said they would look at it but it’s still the same almost 4 years later. If you’re in the market for a storage unit, spend a little more and go with a better company! 1 out of 10 do NOT recommend!!! Edit: Stephanie was just as rude as the rest of them!! STAY FAR FAR AWAY

Couldn’t figure out how to open our door and Lana was nice enough come help even though the office was closed. Thank you

Tina shes good

We had Liz wait on us, her service was excellent!!!! Give her a raise asap!!!

This public storage is the worst five of the customers was here since 9:30 in the morning and we've been sitting waiting for hours for someone to come into the office talk to someone yesterday and I told them that I was coming today because they cut my lock off of my storage cuz they thought that I wasn't going to pay my storage which I'm always late on my storage but they know I always pay then they called me yesterday and say oh come and get a new lock I said I'm not staying with y'all anymore and that I'm coming to get my stuff tomorrow they said okay I said will someone be into the office tomorrow so I can get my things they told me yes and now I didn't waste it called out from work running a U-Haul truck and no one was there all day That's unacceptable because now I'm have to buy another new hard talk and try another day but then it's the first of the month and they will be trying to charge me again for another month although I've been trying to get my stuff out of the storage I really do not do that many complaints I don't say anything where they call you five or six times to make sure hey you're going to pay your storage they can call you five or six times but now when you want to get your stuff no one's around no one's there no one's responding and as a disappointment

went to their office twice and nobody was ever there !!!!!

There was a new gentleman at the office named Kawine when I went in yesterday. He was extremely nice and did not act like I was bothering him like recent employees. Haven't been happy with the service since the old manager Lana relocated, but was very pleased with Kawine

Thank you Lanna for your quick and effective response. Fast and easy to work with 💪🏼

Rusany is the BEST! After exploring several storage companies I decided to go with Public Storage based on my customer service experience. Rusany answered all of of my questions and help put my concerns at ease. Plus the location is great and easy to access.

Great service! The first person I spoke with when wanting to get a unit at this site was a young lady named, Nevaeh. She was kind and patient enough to answers all my questions and concerns over the phone and was able to secure a unit the same day without having to had been to the site yet. The next day I went to move my belongings in, she happened to be there and her energy was the same in person as over the phone which was amazing and again, she was patient enough to, then, answer my questions about possibly moving to a bigger unit and didn't mind giving me all the information needed including suggesting that I should wait on the upgrade, and so I did. Time passed and I still wanted a bigger space so my next encounter was with another young lady there named, Ru. She was straightforward and funny as we both exchanged laughs while she too patiently assisted me with all transferring and payment processing while still answering all my other side questions, as I do like to ask a lot questions, she just kept assuring me that her answering them was no problem and I could definitely feel that was true. Genuine customer service is hard to come by these days so being blessed to have came across that twice and at same site was amazing!

Was looking for a unit to store my things while between school years at UD. Great customer service. Spoke to Rusany she answered any questions I had, she was patient and made the whole process super smooth. Definitely recommend using public storage, will be storing here in the future.

Avoid at all cost. They have the most shady business model of all time. Your storage unit will start at a low price and quickly shoot up to unbelievable amounts. They try to jack up the price nearly every month. They claim it’s because of market rates, which is false, you could go to the next closest facility and get a significantly lower rate. Lol they said I could move all of my stuff from my current unit to another identical unit at there facility and my price would start at the beginning rate. Like who’s going to do all that work… ridiculous.

Great service always great people 👍 👏

Very unprofessional staff including the manager, lazy customer service that does not meet the threshold, watch out they will try and sell you a lock even if you have your own. Lazy staff that will prefer to make personal calls rather than show you the rental unit that is not even temperature controlled they will hide and take refuge in lame excuses like "our policy says this and that" yet no business professional etiquette at all. Stay away from this filthy place.

The manager Lana at my location is on it! She was outside and noticed I forgot to put my lock back on. Instead of waiting she immediately had another manager call to let me know so my items were safe. Thank you public storage

Hello to all, I've been a customer for some time and I have no complaints, from the units, staff, cleanliness, safe, overall class A, thanks again.

Lana was extremely helpful even when the office was closed. Thank you

Clean facility manager is Lana is vet helpful and friendly.

Lana was informative, professional, and patient with answering my many questions. Would highly recommend this facility!

Lana is always so pleasant to be around and very helpful.

Great place. Go see Lana you won’t regret it

Lana helped me out with the boxes I need to store my items. She is very helpful and knows what she is talking about.

Lana is awesome very friendly. She keeps that place spotless and feel safe storing their.

Clean facility and the manager Lana is extremely kind. She is very helpful with any questions I have.

The manager Layna is always very kind and a pleasure to talk too.

Recently came in for U of Del and had a bunch of things to stash while I found a suitable place. Lana got me set up right quick and felt like my things would be safe there. Would not want to mess with her, thats for sure. Professional and very helpful. Thanks!

Was in a squeeze and needed a place to store my things between transferring rental properties. This was the nearest location and Lana was the friendliest and most helpful person I have had in a while. She helped me find the perfect size unit and set up a short term rental for my time between residences. Two big thumbs up for PS and especially Lana!

Awesome customer service from Lana!

Lana is always so polite and very professiona

Great service and very friendly staff. Lana was great

Immaculate. Lana is fantastic!!!!

Great facility, clean and easy to access. The best thing though was the incredible customer service from Crystal. She listened to our needs, was quick to help, and really just a fun person to be around. Thank you Crystal!!

Easy access, great security and extraordinary customer service from Crystal and Lana! They go out of their way to assist and make renting here a very positive experience @

Would highly recommend, place is super clean and Ms.Lana was so down to earth and sweet as pie! I’m going to be referring my brother and friends here!!

Been here for a while and I’m always so thankful when I walk in and see Lana! She always goes out of her way to help me out with anything I need

Lana is super professional and extremely polite to me! She made it stress free and walked me through everything I needed to know step by step. I highly recommend going to this location 🙂

Taking Gma out of her kitchen wasn’t easy but she needed storage space, so I took her to this Public Storage close to her house thinking “here we GO” 🤷‍♂️ excuse my honesty here but that Manager is Fukkin AWESOME, Gma said to me wish my daughter turned out like that & we laughed. Miz Lana, you made Gma’s day & that’s not on the easy list 😂 Gma said thank you & that she still feels silly.

I just love the young man Carter that I met today he was so so helpful and respectful and he listen to me complain about my jobs without having a issue with it 😂 he was amazing keep up with the good job .

Amazing customer service very informative thank you

Crystal is a terrific lady. Two days ago I was there and she was very helpful. She spent a good amount of time with me to explain all the details, and finally, I rented one of the biggest size of storage. Because of her good attitude towards me, my girlfriend and I decided to rent another similar size storage by tomorrow and leave the other storage company, which is near public storage. We were there 5 years, but Public Storage is better. Thank you Crystal!

Christal was so helpful and she got my erental setup for me since I am do not do well with computer. She got the move in date I wanted. She stayed with me during each set of the way.She was excellent and I enjoyed her patience. Thank you

Lana thank you for always being helpful and kind

Thank you Carter for the great job you do!

Have used this storage facility 2 years in a row between house rentals for my daughter & roommates - Its very close to UD - Its clean - Its easy !! Lana was absolutely awesome both times helping me out !! Thanks Lana !!

This is a great place. Kept handled the storage well! I highly recommend!.

newark Bellevue public storage was amazing and also dealing with Lana and Amanda were so helpful with everything.

The customer service here is on point!!

I was having a day where it appeared that a rain cloud followed me everywhere I went, FINALLY I got to our storage unit and the manager lady was on site, she should have been a doctor cause almost instantly she like chased that cloud away and had me smiling like she was a magician, now I know why my family loves her so much, I'm going to recommend she gets a raise cause that woman is priceless and I appreciate her, Thank you Miss Manager

I love this place because of the staff. They are so welcoming, polite and helpful. More public storage facilities need employees like this

Lana is the best employee of public storage ever. She takes care of all your probs and treats you in the nicest way. Go Lana. :)

Fast and amazing service!

Excellent service, every time I visit. Never less. Lana and Amanda are both amazing! A must go if your looking for storage this is the one I highly recommend.

Great customer service from Lana

The clerk that works here, Lana always provides exemplary service. This place is lucky to have an employee like her. Always goes above and beyond with her services!

Great customer service

Lana is very informative and helpful.

I would like to say that Camille went above & beyond for me while handling business at Public Storage. I strongly recommend she receives a promotion. It feels good to be treated like a person with respect instead of being treated like a number.