I had a great experience with the two women that worked when I rented my unit. They were very knowledgeable and super nice. Went above and beyond. I rented my storage on Dec. 12th
Lorraine made renting a space quick and easy and has always been so helpful every time I've stopped by.
I have been renting other spaces for some time and Loraine has always provided great service and seems to take great pride in taking care of your facility on Irma dr.
Have used public storage for all my storage needs.
Lorraine has been very helpful,definitely recommend
Lorraine is great one of the best storage Property managers. Thanks for everything
Fast, easy and informative. Able to get in, see the sizes and not freeze in the cold weather.
Lorraine is such and wonderful person would totally recommend this place
Very helpful with the online set up. Lorraine was helpful and knowledgeable and with my discount she was awesome.
Lorraine was great incredibly helpful and kind! She was attentive to all guests, and promptly checked me in and out. I deeply appreciate her wonderful hospitality. Property is very clean I see Lorraine cleaning and picking up after people all the time. I moved from another storage company and I'm glad I did. I had such a great experience with Public Storage and Lorraine I will be staying here long term. Thanks Public storage and thank you Lorraine!
Lorraine was great and helpful
So far I have had a great experience Lorraine is a very nice and welcoming lady and helped me out with my payment!
Have used this facility twice and it has been great both times, helpful service, and the app and security are great. Lorraine was super helpful and welcoming when getting set up this second time.
Lorraine was amazing helping me swapping storage units. Didn’t take long and she was super respectful! Love this place.
Lorraine is the best ive ever delt with renting a storage unit!!! Everything was fast and soo easy!!! Honestly just how she was so nice and helpful thats why I choose to rent here so you have a great manager!!!
Very easy process and the costumer service representative was amazing helpful and friendly. Price was great, couldn’t have asked for a better experience. Thank you public storage
The staff was awesome, Brittany was very helpful and knowledgeable.
Lorraine was very helpful and made renting a unit stress-free. She was patient, answered all my questions, and had a great attitude the whole time. It’s nice to deal with someone who clearly cares about their job and the customers.
Lorraine was very helpful and Amazing.
Lorraine provided excellent support in resolving the issue with my account. Her attentiveness and prompt resolution were greatly appreciated.
It is commendable to have representatives who demonstrate such a high level of responsibility in their roles.
Thank you, Lorraine.
Lorraine shout out to this lady for many reasons this lady deserves the utmost recognition she went above and beyond it was a very hot day I was very overheated and before I can even ask she was already on it getting me a glass of water!! She walked with me to my unit and she made sure I was able to get in she took the lock off for me I noticed she even picked up a piece of trash she goes way out of her way to make sure things are nice and taken care of she took care of me so very well I was having such a bad day and it was a complete turnaround Lorraine thank you great job keep up the good work I'm so looking forward to staying with you guys thanks guys public storage is awesome
Lorraine was awesome. Very friendly and knows what she is doing. It’s great to have people like her working for public storage.
Lorraine was super helpful listened and delivered exactly what i needed
Lorraine and the rest of the staff over at the public storage off Irma Dr. in Northglenn. Has been very accommodating to me from the beginning and have always been helpful with getting things set up for me to the move out day.
Without a doubt the most amazing and helpful on site person I've ever had the pleasure of dealing with! The best customer service and experience. Thanks lorraine
Lorraine was very helpful and fast, we are very happy.
Lorraine helped us out and did an excellent job helping me get into a unit in swift time. Had great customer service!
Very happy with the service that Lorraine form the location in Irma st gave me it was very professional and patient with me thank you Lorraine
Lorraine has always been wonderful everytime we go in, very helpful and attentive, very professional.
Updating my review to say that Lorraine continues to be an absolute blessing for all my storage needs. They give me complete faith and peace of mind at this location. If you're looking to get a new unit I would highly recommend talking to Lorraine. They are patient, so very kind , and extremely helpful in helping you take care of any of your storage needs.
I continue to be extremely grateful to have such an amazing person as part of an outstanding location.
Lorraine was wonderful and very helpful.
Lorraine gave us very prompt and helpful service, I highly recommend Public Storage.
Lorraine is awesome! She is quick, efficient and very personable. I highly recommend using this storage facility!
Lorraine was absolutely amazing. I have used these units over the years, always safe, clean, and amazing customer service from Lorraine. Highly recommended
Dario and Bradley were easy to work with great customer service
Holding a spot online and walking into the facility greeted by Lorraine made me feel comfortable about renting a storage spot, Lorraine distributed great customer service and explained the processes very well, I greatly recommend this storage facility to anyone needing a space.
Loraine was a number one while we were packing our storage. She went above and beyond to help us move our truck and trailer. She opened a gate for us and helped us feel comfortable throughout our experience.
Lorraine was very helpful, kind, and understanding. I think she is a valuable employee, I had been with Public Storage since 2014, the location at 104th and Irma Dr. It is close and easy access. The only issue I had was the price hikes. I can understand the competitors in the surrounding areas on pricing or more people moving to Colorado. I think that maybe you should consider grand fathering in your customers who have been loyal over 5 years or a lower increase. How about thinking about giving senior discounts? Everyone is just thinking about making money. What happened to keeping your customers happy?
Lorraine was great. Handled everything quickly, and had my keys to me within 10 minutes.
I just got done with my meeting with Lorraine and she was very helpful. She showed me my unit and helped me navigate my personal code!
This was such an easy process! I did everything online, didn’t have to speak to a single person. The app is user friendly, you can do everything from there, including opening the gates and the doors to the storage. Love that it says my name when I get to the storage building! This is my first time getting a storage unit and I was a bit nervous thinking this was going to be so complicated but it was completely the opposite.
The agent, Lorraine, was great. Very informative & quite pleasant
Very kind courteous and helpful very well job done
Lorraine was such an outstanding person, Customer Service skills were fantastic and I could not be any more happy with Lorraine helping me, I'm very happy with my experience and for storage I'll recommend this place to anyone, Outstanding job Lorraine thank you for all you do!
Facil de alquilar y bonitas bodegas y espacio.
Bradley helped me get into a storage unit while providing the key information points like the cost, insurance, and lock rules. Excellent customer service and good conversation.
Lorraine was very helpful
Had a fantastic experience, just needed a quick storage unit at the last minute for a move. Booked the night before I needed it, and when I arrived everything was ready with a lock provided in the unit. And moving out was a breeze. Lorraine was super helpful and did a great job answering all of my questions. If the time comes to get another unit, I will definitely be coming back to this location!
Moving is always stressful but Lorraine was really helpful with finding us the space we needed and making the process a breeze! She was super helpful with answering all of our questions. Her customer services was exceptional!
Absolutely the best place I could have ended up. I booked on a whim, so last minute. This location got me situated quickly and without hitch. This location has a great staff. Lorraine is the best, as you will learn to see. So helpful, kind and understanding. If I was looking for a review to influence my decision making on a storage unit location, I'd say that this would be it. 10/10 I would definitely recommend.
Just worked with a gentleman by the name of Bradley ,he was awesome and really took care of my problem .
Hello good people if you are looking for storage let me recommend you take a look here I don’t think you’ll be disappointed the property looks to be secure and well kept. The manager lorraine was very nice and accommodating and answered any questions I had
Have treated me well. Clean and secure
Great customer service and on-site manager was very helpful!
Bradley was incredibly kind and helpful! Renting a space was a breeze. He addressed all our questions and even assisted in finding the perfect rental space to suit our needs. I highly recommend this location!
Bradley is the best!!! I cannot imagine a better employee. Thank you, Public Storage, for having such a stellar representative. Will recommend.
OMG BRADLEY WAS SO AMAZING! Will tell everyone to work with him!
Kathryn was so professional and help me find a great deal. Thank you Kathryn. Great employee
Lorraine is the best! She’s made every encounter great , smooth and she has great customer service!! she is always walking around the property checking locks , keeps the area clean and always willing to solve any issue that arises.
Katie and Bradley were incredibly helpful today!
😊
Kaity was so helpful and kind!!! Thank you for your help :)
Lorraine from the Irma location was amazing !
Lorraine was so nice and made the process so simple!
Katie keep doing a great job .!!! Thanks
Lorraine was super super chill and helped us a lot!
Lorraine was so incredibly helpful. She went out of her way to assist me on top of already being super busy. She was an absolute life saver. She took time out of her day to lend me a hand. What a Star employee!✨
Lorraine was very helpful and very kind. Went above and beyond to help me. Public store needs more staff like her and overall it’s very hard to get in contact with someone on the property when they don’t have enough staff most of the time.
Loraine was very accommodating for the size unit I needed for all my stuff
Thanks Loraine
You was a huge help
Professional and very helpful with purchasing a unit. Thank you Katie ands CJ for helping us out.
Great customer service. Good location. Convenient drive up units.
I’ve had a large storage space here for a couple of years and finally got around to sorting and needed to downsize. Lorraine was beyond helpful and accommodating and made the process completely pain-free and easy. Without her help it would have been a huge pain. Definitely ask for her if you need help!
Kathryn was huge help today and got my storage reduced she is awesome !
Kathryn was very helpful and efficient. Much appreciated.
I recently had the opportunity to use Public Storage, and I must say, my experience was quite positive!
Space and Cleanliness
The storage unit I rented was spacious and well-maintained. The facility itself was impressively clean, which is always a major plus when it comes to storing personal belongings. It’s clear that the management takes pride in maintaining a tidy environment, making it a comfortable place to access your items.
Bluetooth Gate and Door Key
One of the standout features of Public Storage is their awesome Bluetooth gate key and door key system. This innovative technology allows you to use your smartphone as a key, making entry and exit incredibly convenient. With just a tap on my phone, I could access the gates and building doors without fumbling for a physical key or code. This feature not only speeds up the process of getting in and out but also adds an extra layer of security, as you don’t have to worry about losing a key or forgetting a code.
Ease of Access
Overall, the combination of a clean facility, spacious units, and the user-friendly Bluetooth access made my experience at Public Storage seamless. I highly recommend this storage solution for anyone looking for a reliable and modern storage option. Whether you need to store seasonal items or are in the middle of a move, Public Storage makes it easy to get in and out without any hassle
This is absolutely hands down a perfect example of professionalism very courteous and willingness to take the time and understand any issues that may come about. Outstanding job Lorainne. Great attitude along side great personality. Well done public storage.
Me and 2 of my guys have been working for the past few hours and Katie came and offered us some water because it’s 90 degree weather, and we’ve been here for a few hours now, she is so amazing and we appreciate her highly
Katie helped us a lot and also got us water and make sure everything was good with us
Katie helped us out with a issue and got it fixed greatly appreciated
Katie helped me out excellent today Thank you
Lorraine at the 104th and Irma location was stellar. Quick, professional, and made the entire process seamless.
Went here a couple of weeks and Lorrain helped us out, she was so cool, I would rent another storage from here again in the future, thank you again Lorrain
Lorraine the location .as been so great to me and my sister as we have been having to ask for quite a bit of flexibility with our needs. Thanks for creating that true seamless true human experience
Kathryn was soo good to me and thanks to her i get mine storage today
I had movers fill in my unit with friends when I was out of town. Unfortunately the lock they saved didn’t match the key! Tim helped me figure out what I needed to do and was very kind and helpful. He even went down to my unit with me. Thanks Tim!
I was super stressed out and needed to find a storage unit. When I got there Lorraine was so helpful. She walked me through the process step by step so there wouldn't be any confusion. Thank you again Lorraine for the amazing customer service!
After having a literal breakdown because I booked a storage space that was way too small for my belongings to fit in, Katie made sure to switch me to a better unit with a better price and made my day 100 times better, best service I’ve had in a long time.
Checked in today. Lorraine was incredibly helpful and getting into the unit was a snap. Thanks Lorraine!
UPDATE!!!!! 18JUL2024
LORRAINE IS AMAZING THANK YOU
this woman has cleaned house and this location is amazing. No more nails screws or trash laying around .
LoriAnne was Great and very helpful! I received great service!
Katie was unbelievably helpful and nice plus i got to keep my online discount on a different unit, Great service freindly people.
Thank you so much Katie! For helping me get into a bigger unit and being so helpful and understanding!!!!
Lorraine was such an incredible help with moving in!! She went above and beyond to make sure we found the unit and had access to everything. Location is great, the place is clean, and feels very secure. Would recommend!
katie was amazing and so friendly! I love her energy and she is very enthusiastic and you can tell she cares about her job! Thank you katie!!!
Katie was amazing. Super helpful.
Would recommend
Katie is the best customer service representative. She has been amazing every time ! I will always use public storage
Tim was so helpful during a stressful time, i appreciate his customer service skills, very refreshing! Thank you Tim!
Lorraine was amazing. Her customer service was amazing I was in and out within like 20 to 30 minutes and was able to get a big unit for a very good price. I am very thankful I was able to get her assistance, she Definitely needs a bonus or a raise for her amazing customer service. Very helpful and Patient with me. I’m glad I was able to work with her and get my unit today.
KATIE, with Public Storage on Irma Street in Northglenn, is a SUPERSTAR!! Her aptitude and skill in SUPPORTING her customers make this storage location SHINE BRIGHTLY, amidst the garish glow of neon signage and empty pledges from imposter facilities. Katie will be there to assist you, in good times AND those not-so-good times, to make sure you feel secure and confident in your choice to store your belongings with them!
Katie was fantastic and very helpful. we will recommended. thank you.
Amber was very lovely and got me a good clean unit. Thanks!
Love this place amber helped me and my husband!!
I’m finally moving out! Yippee! There is really no where I can put my packed up boxes so this is where I landed. Hillary (sp?) and Stevie, aka Trish were really nice and just down to earth people. Their customer service was amazing! I got a good rate. The only real complaint I have is NO CARTS! I’m on the 3rd floor. Management really needs to get a cart for each floor, making 2-4 trips up every time I go there sucks.
Stevie was awesome and very helpful!!!
Amber is awesome thank you
I was here, very clean and ran professionally, Dario
Such a great experience! Amber is amazing! She helped with everything I needed, getting a unit and boxes everything. Very easy process. Thank you!
Dario gave me amazing service
After every six months the rent will rise $10 but if you're okay with it, the area is perfect and plenty of space for two lanes. Curtosey of other definitely helps the flow of moving around easier.
This place is conveniently located off 104th and the units are perfect size
Jesse went out of their way to help me get a bigger unit last minute! Staff is super helpful and friendly. Units are clean!
Very helpful and friendly . Getting new unit was fast and easy to
They were so helpful and nice. Couldn't ask for any better person then russell. Thank you for all the help.
We just got service help from Brittaney at the 104th location. She was very helpful and gave excellent service on finding us a perfect storage unit to fit our needs.
Anna was so helpful her customer service from start to finish was amazing. Will definitely recommend this location and Anna to any friends looking for storage options.
Amber is absolutely amazing. Helpful in every way!!!!!!!!
Michelle helped us close out our unit. She was friendly and informative. We have been with public storage for 3 years and love all the staff. They never hassled us and kept the lot looking nice. Would absolutely recommend this location and would use again if needed.
I had a great experience renting storage here! Ashley was a huge help and was able to answer all my questions. I highly recommend it!
Ashley was great, I did not know how to reserve on the app. I ended up reserving 2 spaces by accident, and Ashley called me and refunded my money for 1 space. She went above and beyond to call me about my mistake. Thank you Ashley.
Ashley was great much appreciated
I was very confused about how things worked at this place. I've never had a storage unit before and Ms. Ashley is so sweet and helpful. Thanks so much, Ashley! She helped me open the gate, find my unit, and informed me how to unlock it. She answered all of my stupid questions. I recommend this place to anyone looking for storage
Ashley was a great help! Super nice, informative, and professional! Give that girl a raise!
They made a 27% price increase in January 2022. I get increases but this seems extreme to me.
And now in 2023 they are making another 35% increase in rental fees!
I left this review on the wrong Public Storage facility. They are only a half block from each other. This one is at 104th Ave. & Irma. (I use the one at 104th Ave.) The manager of this facility was very thoughtful and called me and they have responded to my complaint about the large increase in rent. The extension gives me time to decide what to do with my belongings. Thank you so much. I recommend this facility because the manager actually treats you with concern.
Ashley provided excellent service and answered my questions thoroughly and concisely.
Earned every star.
Ashley did a fantastic job of setting me up with a storage unit. Everything was very clean, order, and very secure.
This location had great customer service. The team at Moving Nextdoor found it to be perfect for our needs and the needs of our clients.
Amber was great! Very helpful and made the whole process easy and quick! Thanks girly for help on the start to my new journey!!
Amber really helped shape my experience to be a 5 star one! Appreciate her taking the time to make sure of that!
Omg what can i say i absolutely love this public storage amber is the absolute best super friendly always there to help thank you so very much #08215. I will be sure to recommend this one to my family and friends!
Excellent service with Brittany. Thank you guys. 😊
Found my door broken. Tried to call the property manager multiple times with no answer and no return call.
Update they fixed my door.
Too hard to get them on phone since too short staffed. Pc program to enter me not working right day i was there. 2 doors broken.
However staff was very kind. Amber Molly, Michelle.
Wonderful customer service.
Amber was awesome to work with at the Public Storage in North Glenn, CO. So awesome. The stuff in the storage unit was placed by my sister’s evil step daughter and they left trash etc. in her boxes. Amber helped us out and was awesome. Thank you for having such a wonderful employee.
Update:: I was contacted by the manager there and offered my original price for 3 more months. I'm glad they work with you.
ORIGINAL I got this storage about 3 months ago and now I got a notice that the payment will go up. Im paying 135.00 for a 10x10. You have to buy their insurance or put your own. The new payment will be over 200.00. Time to move out.
Amber was such a great help, answered all my questions and concerns. Shes definitely the person you wanna talk to, if you need anything.
Great service and location. Michelle was great and helpful for my transition between units. I highly recommend this location.
Worked with Michelle in getting our storage unit. She was extremely nice and got us set up fast!
Great experience renting here so far. I like the touch less entry with the Public Storage app and appreciate that my unit included a lock in rental
Michelle was very thoughtful and helpful. I left the location very satisfied and happy. Thanks to her!