Ollie was amazing!! I had a horrible experience with the call center (customer service was good and helpful) the other 2 people were aggressive and not a great experience. The call center had given me a unit i had not asked for and was lied to with the unit 10 doors away from my current unit and was not close. Ollie stayed late listened to my concerns and advocated for me with this situation. Ollie made a horrendous experience so much better with their kindness. Thank you 😊
Ollie was very informative and helpful
Great clean facility, actively managed and super helpful!
Ollie is hands down one of the best employees you have! So helpful, kind, and so much fun to speak with! Not only super knowledgeable but also enjoys the job! Awesome with unit changes, pricing, and other needs for customer based questions and comfortability. Ollie is a main reason I will stay with public storage when there are so many options out there. Keep up the great work!!!
Ollie was the best! She was super helpful.Help me with all the issues got everything resolved.I was good to go in one day!
I came in to the Loveland public storage the other day because I had log issues which was preventing me from making a payment. I was greeted by Ollie and Kelly . These two young ladies were friendly ,knowledgeable assess the issue quick …problem solved “costumer service was great!😁✨
Ollie was very thorough and informative about the renting process. They were extremely professional the entire time and made me feel at home while we discussed my unit
Exceptional service!! Ollie was a stand-out. Super helpful, efficient, and friendly. Strong customer service, and skillfully answered any questions I had about renting a unit at your facility. Definitely reccommend!
Ollie was wonderful. Helpful and efficient.
Bradley was awesome, quick and efficient no trouble showing me around, very professional
Lynita who works at your Loveland COLORADO OFFICE at 6651 N. Franklin Ave. Loveland, CO 80538 just helped me with outstanding service and customer support was outstanding. Give the girl a raise, she is one of very few customer service reps that I actually get the feeling that what I needed help with was actually wanting to really help. That’s really rare these days and I wanted you to know this. I’m impressed. Thank you for your time. BrettTurner D-48
Thank you so much Lynita! You were amazing. Thank you for all your help!
Ollie was great and super helpful!
Kelley was amazing. Quick and painless rental process
Lynita was exceptional!! She was fast and courteous, I can’t imagine going with anybody else besides her she definitely gets five stars for her customer service and the respect that she gives definitely would recommend that you come see Lanita again
This is a great place to rent. Front desk is great every time I have an issue with the account or even the gate. Madison knows her stuff and she is always going above and beyond. Not only me but I’ve seen how she helps other tenants and she cares about her store.
Gabby was very helpful to me today, super kind!
Big Rob was very patient and helpful!! He definitely put our mind at ease. Definitely will continue business here and recommend. Thank you Big Rob!!
GREAT PEOPLE! Super helpful, I had made a mistake and thought it was their fault, after respectfully bringing it to their attention, Rob or “Big Rob” was EXTREMELY HELPFUL! Came across town to help me out. Also shout out to his supervisor for following up!
A great experience by far, by phone and in person! Lynita (hopefully I remembered her name and spelling of her name correctly) at the 6651 N. Franklin, CO, location, was very pleasant, patient and helpful! A convenient and very clean location.
The staff are always so friendly, kelley was very helpful. They make storing my belongings so easy!
Talk to Lynita. She'll get you set up for exactly what you need at the best price.
Lynita and Kelly were amazing! Beyond helpful and friendly, and quick to answer any questions I had!
Lynita and Kelly were very helpful and professional.
I just wanted to say that Kelley was very helpful and had great customer skills and she was very helpful and very knowledgeable about the storage facility. I would recommend her to anyone needing a unit.
Property Manager, Lynita was very professional and helpful in helping me with my storage situation. Definitely recommend this Public Storage location.
Lenita was very accommodating and helpful
Kelley in the office is very knowledgeable, accomodating and friendly. Very secure facility.
Lynita was SO accommodating. Very friendly and helpful. Would recommend this property to anyone looking for extra space!
Wonderful staff, best prices and great location. I had a wonderful experience renting here!
The overall experience was good. The folks that work there are very helpful. I was able to get my storage unit and moved in promptly.
Michael was amazing- very knowledgeable, personable, professional. He’s a 5 star employee. Thank you so much Michael you’re the best!
Spoke to a guy by the name Michael. Micheal was very helpful and very informative about storage. Helped us make decision in the size of unit we would need.
‘Mike Torres’ has been very upfront and helpful about these storage units. Mike has been very Helpful in helping me decide and switching to a bigger unit.
Bradley at Public Storage on Aldrin was extremely helpful in resolving a problem. He is bright, courteous, and well-informed. A fabulous employee.
We are moving into PS this month and it’s been so easy to navigate the website and app
Today when we went to move in, we discovered the unit we rented online was not the size we needed. Michael went above & beyond to make the necessary changes and we were able to begin moving in as planned
We would give him 10 stars if that was an option.
Many thanks to Michael and PS.
An addendum since Google wouldn’t let me write a new review…
We went back today, January 6, 2025 to finalize a reservation for a second unit and had the pleasure of working with Bradley. He made it easy, again, and we can’t thank him enough. We will have to settle for 5 stars for Bradley because we can’t give him 10!
Both units we’ve rented, one outside and one climate control were pristine and ready to move in.
Michael was fast, efficient and professional. He was helpful and was a continuation of the positive experience I’ve had with public storage in the past at previous locations.
Service was great and fast. Thanks Mike & Morgan
A good, gated facility with attentive staff and reasonable prices. No signs of mice over several months. Good job on the mitigation!
ease of setting up an account, the discounts & amenities: I feel the place is very secure, 24 hour surveillance, easy access to my unit. The staff, especially Charlie, friendly answering all my questions.
We only needed short term and they were great to work with
Glad I found this place. Clean property and storage units, great management, and fairly priced.
Excellent staff and unit! We had our needs fulfilled and more in just under 2 months. Polite and communicative staff, knowledgeable and patient.
Charlie was very attentive, helpful & kind. I feel confident she will sort anything out.
Fantastic! Great location, secure, clean, A+!
It was just a good storage experience. Never had any issues. It was nothing remarkable but that's kind of what you want in a storage unit. It needs to serve a specific purpose and do it simply. Access was always easy. Space between rows was nice and wide for all sorts of vehicle traffic. Very pleased. They also had very competitive specials at the time and it seems like they rotate them to stay competitive.
Agent was professional, articulate and very quick in setting up my new account. I was thrilled at how clean the unit and facility is. They even provided a cart on wheels to assist moving storage items from the vehicle to the storage unit! Great customer service experience!
Charlie was very helpful, professional and knowledgeable. The facilities were very clean and so is the storage unit.
Very pleasant professional assistance throughout.
I enjoyed talking about one piece with the staff. Thanks for having me for the short time I was there
Just what I needed
Great help at the front desk
The manager of the location was incredibly helpful and friendly. She recommended the perfect location for our unique needs.
The price for a 10x10 unit was unbeatable compared to other local units. It's even a gated community, LOL. Setting up my account with auto-pay was a breeze. Excellent, and friendly service. I highly recommend them!
Christin was able to answer all my questions. She was very helpful. I didn't feel like I was bothering her with all my questions like I did at other places. I feel Christin is an asset to your company.
Friendly staff. Immaculate property
So far so good. I just opened a unit last week.