Public Storage Self-Storage Units at 5929 South College Ave, Fort Collins, CO

I have never in my life dealt with a more obnoxious company. Upon moving out, I was told that I could not get a prorated rate for that month because I got a prorate on my second month. I believed what I was told but when I checked later I saw that I've always paid the exact same amount. I got in touch with customer service and they were WILDLY unhelpful. They kept repeating that I couldn't get a reimbursement for the month of move out and completely ignored everything I said about being told my second month was prorated. When someone finally addressed what I was saying (three representatives later) they told me that they don't prorate: period. I asked why I was lied to by the office manager and I got no answer and no help. I also overpaid for one month and when I asked about at least getting that back (literally $3) I was told that they can no longer do reimbursements because my account was closed. This was the day I closed the account, not even 3 hours later. Save yourself the time, money, and stress and just go somewhere else. When a $58 billion company fights you over $63, the corporate greed is nauseatingly obvious.

Zack and Morgan Were extremely knowledgeable. And helped me make this experience simple. Either of these gentlemen are more than capable of helping you with all of your storage needs!!

This place will get you in for the $1 which is great if your short-term. And then they'll give you a low rate mine was $150 then they raised it to $298, and now raised it again to $400

Mark was a super cool guy helped me out when he was at a different location and worked with me so I could still get into my unit. Thanks again, Mark!

Being able to rent units anytime online is great but the application needs some work and or company needs to be willing to compensate its mistakes. thought renting online was amazing until I accidentally rented 3 units and was charged for a service fee which I was told to be non refundable no matter what. Then the $1 for the first month wasn’t given on either unit ended up paying the discounted current rate and had to deal with it all on my own trying to contact the correct person which never happened in the end never got the first month for a $1.00 actually paid more because didn’t have the time or want to move to another storage worried the next might end up even worse. Might be better to have an actual person double checking these mistakes.

My first time storing with PS in NOCO. I love the fast n easy, express, lease process - No fuss, no mess, easy peezy!

Friendly Helpful no Hassles.

Needed a short-term storage unit because of a move, spoke with Zach who gave me all the information I needed and helped me get set up with everything we needed to meet our needs. Zach was great from first communication with Premier Storage and has been very helpful & attentive with any questions/concerns since then. Would highly recommend Zach & Premier Storage to meet your storage needs in Fort Collins.

Zach was incredibly helpful, he came in early to help us get our storage unit ready for move in and held the gate for us while we moved our things!

Couple years in: and still very happy with everything. Didn't want to go with the Contactless option. I could see the location was a good fit, but felt it necessary for myself to visit the site first. What I found when I arrived was great for a storage facility and meets those needs. The counter person was polite and very helpful. The security, (gate and entry codes) is a pretty standard. If you are thinking about using the Contactless rent option I say go for it.

Helpful staff. Great storage facility; clean and good location.

Zack is so helpful, my wife needed to get some stuff out of storage. She isn't the best at parking the truck and Zack helped her park without getting the truck into trouble. Happy wife, happy life

Always a smile from Zach and team, really appreciate the excellent service

Our house is small and we have limited space, so it was time to swap out our storage needs. We worked with Zachary and he explained the benefits of actually getting a larger unit to hold it all some of the seasonal stuff we were keeping around the house. We trust that everything will be safe and looked after

Very friendly,helpful and professional staff

Morgan was great!

Zach was the nicest person ever. He really got me exactly what I needed and made me feel heard and understood, not just as a client but as a person.

Zachery was absolutely wonderful to work with. He went above and beyond to help my husband and I! Highly recommend this public storage. Rates are good but the customer service is the best! Thanks again Zachery!

I just moved to Fort Collins from North Carolina, and Zachary was the first friendly face I met. And after the long non-stop 26 hour drive, it was nice. We needed help with finding a storage facility and deciding on the right size and he went over the various options with us. He was really great to work with and patient with us in deciding which unit would be best. Public Storage, you guys have a really great guy representing your company. And I would highly recommend this location to anyone looking for a storage facility in the area.

Zachary was patient with our situation and very understanding. Great experience we had today and appreciate the help. Thanks Zachary

They'll dramatically increase your rent rate after 6 months for no reason. The whole company's policy on this is awful. Go elsewhere that gives you a standard rate for longer.

Zack and Morgan are extremely helpful. Their attitudes are positive, and they always make themselves available even when they're doing something else.

I just wanted to give a 5 star review to Morgan, employee of Public Storage on S College Ave.in Fort Collins CO, who I had the pleasure of dealing with today. Morgan has "it" and it didn't take long to realize that as he was warm, engaging,

Place looks clean and kept up, Morgan and Zach are super helpful!

Morgan was extremely helpful and He is friendly and takes time to assist customers like me.

Morgan at Public Storage has been extremely helpful to me! I’m here trying to clean out my storage and I have a ton of stuff to get rid of. Morgan has come by and given me a ton of information about places to donate! He has come by and been very friendly and kind- he even gave me some great information pertaining to my divorce! I am very grateful for all the help!

Amazing customer service! Zack and Morgan helped so much!!

Morgan was extremely helpful and kind. He is a superb example of excellent customer service.

Morgan was extremely helpful with some concerns I had with my stoage unit and had a great answer for everything I asked!

Great storage facility. The rates are good and competitive for the area. The property manager who operates this location is a great human to work with (names don’t stick in my memory long, sorry!!) Please have a plan and discuss with any moving companies you may use to haul your items- and discuss with the property manager as well. He has tips, suggestions and great advice and guidance on companies. I made that mistake by not talking to him first and had a company whose truck was too large to effectively travel through the corridors and a lot of time and energy was wasted (moving company not Public Storage!) Location is great, albeit not the easiest to access first time showing up- but if you rent there it won’t be a problem and you’ll find your groove fast. It is on quite a hill- but that means there’s no worry about water damage to your items!

Morgan was so eager to go above and beyond! He’s great.

Zachary was fantastic to work with, anytime I needed help between him and customer service I was able to get assistance. The facility was always clean, and tenants were always friendly and courteous. Thank you!

Morgan was super helpful and made are visit super smooth and easy

The property was clean and well maintained. Morgan was extremely helpful and patient with all my questions. Great experience!

Zach was very helpful. Helped greatly and very appreciative of his assistance.. Thanks !

No property manager no sign? No one available during business hours what a joke. Hope corporate will see this and get someone that can be available. Some person told me that there never available or never there. What's the point getting a storage unit out here in Fort Collins

Easy fast 💨 to load and unload customer was very pleased 😃 with my service

Storage units are fine and have a light but they raise the price over and over. I started out paying $170 and now pay $316 just a few years later. They also send emails saying your unit is unlocked when payment is late and then actually lock your unit after you pay so you can't get into it. THEY ACTUALLY RAISED MY RATE THREE TIMES DURING THE PANDEMIC 👎👎👎

Morgan was super helpful, even when having trouble with my code. I would highly recommend Public Storage to anyone looking for a storage space in Fort Collins that has remarkable customer service and reasonable rates. I got a reasonable deal locked in at under $100 a month with insurance on a fairly large size unit. Best deal in town.

It was nice, no mice or rodents. Could access after certain hours but had a good experience.

Great price for years. Great staff. Always helpful.

It's basic but it works cheap fast easy

I am beyond livid. The property manager dropped the ball big time. During BUSINESS HOURS (per the website), he was nowhere to be found... not in the on-site house nor by phone. My unit's door got stuck open with all my stuff in there, and it was raining. I called twice and left a voicemail. Finally had to call corporate customer service. They couldn't reach him either. Said they reached out to a district manager or something. Hours later, still nothing from either. Luckily I was able to reach out to a friend who came and unjammed the door for me, but I would otherwise still be stuck in the rain with an unclosable storage unit. This is absolutely unacceptable.

Place needs TLC. Exterior night lights hanging down, needs painting, driving path to narrow. They have a plow team come all the way from Colorado Springs. They raise price to people who pay on time and the ones that are always late there prices stay the same. Avoid this storage unit. The frontage road is in terrible shape

Fantastic staff!! Zachary I think it was so so great we broke some of the ice in parking lot in front of our unit and he came back through and shoveled the rest for us. Really amazing attitude he deserves a raise for sure :) Really great at explaining everything I feel secure leaving our stuff with them!!

Would highly NOT recommend this place. I rented a storage unit they assured me would be big enough. It was not, no big deal. I tried to rent a larger space to hold all of my stuff and kept being transferred as they could "rent me a second space but could not upgrade my space". I was finally referred to talk to the property manager. I left a message and attempted multiple calls with no call back. I then called corporate as that's the only number available to the public to speak with and the office door at the facility is locked with no one inside. They advised me I will receive a full refund for the unit since I "vacated" on my first day. I have yet to see a refund and everytime I call I am told they are giving my information to a supervisor and they say no one has done that yet. This has happened multiple times. I ended up going to Manhattan Storage in Fort Collins and am much happier. The rates are better with no "6 month increase" and someone works the front office daily. Also the storage unit is flat so you don't have to worry about getting your moving truck or car stuck on icy hills like you do at public storage.

The entrance has a huge bump and is poorly designed and will cause all of your items to fall around your truck and break. The sheds are filthy, poorly sealed, no electricity or light, poorly designed lot does not leave enough space to park larger size trucks. Both managers were either rude or disrespectful and spoke to me as if I were either stupid or unworthy of basic decorum. They apparently have a lot of problems with their clients and have chosen this tactic in response. They were unwilling to open up another gate to allow people in and out even though there wasn't enough space for people to get through the front entrance. The day I rented a shed somebody used a blowtorch to break into the next shed to me, indicative of security. I actually had to ask the manager repeatedly to leave me alone, whereupon he thought that he would bully me and try to kick me out of my rental, though I had done nothing but request privacy while I work. I will not use this place again.

Zach was extremely helpful. My daughter stored her stuff here after college for 3 years. I highly recommend.

Zachary made a stressful moving experience an extremely pleasant one. Upon arriving to the facility for the first time, he was extremely kind and welcoming. He was always there to answer questions. He was even ridiculously awesome with conversation. Really loved this guy and his customer service. Would 100% use Public Storage again if I ever have the need.

Pretty standard storage units. Descent prices, good location for us. I would use them again. Little narrow for long trucks or trailers.

Used this location for storage over the summer. Good location, great rates and easy access. Will use again and would recommend

Zachary gave the best customer service that I have experienced in a long time! He was extremely helpful, tried providing help in any way he could. Overall a wonderful experience!!!!

I had the pleasure of working with both Eric and Zachary this place is extremely blessed to have these guys working for them they both have made my experience with public storage a breeze when unfortunately I had a few issues all my fault but these two helped me and went above and beyond to say the absolute least. So I'd like to say thank you again I'm greatful to have had you guys there to help and keep up the good work because it shows greatly. I will be using this facility again in the future for sure. Cheers!

This place was awsome for everything I need

They happily supplied me with everything I needed at a fair price. Everyone was so helpful.

I was super impressed by the service at the S College Public Storage. Zachary, the property manager was so kind and helpful! The place was spotless and the price was way better than every other storage unit I looked into. I’d 100% recommend this location to anyone.