Public Storage Self-Storage Units at 3601 Blue Horizon View Dr, Colorado Springs, CO

Great, responsive customer service. Cindy is the best! Helped me understand move out timing requirements and offered a great solution for my specific, challenging circumstances!

Wonderful location, polite and helpful staff, great prices! Definitely will continue to use as long as needed and returned if ever need space again!

The units are fine, but no one is EVER in the office and they don't answer the phone on the door. Be prepared to do everything online and never see a human. I forgot my unit number and spent 10 minutes trying to find it in my emails when I should've been able to just ask the front desk. I used this place for 2 years and only saw a person that worked there ONCE.

Nicest people in town! Helped me change to a more suitable unit today.

Cindy was very helpful to make for an easy experience 👌😎

I’m very annoyed that I drove to this location. When I parked and it was right by her car, I saw a lady sitting in her vehicle smoking a cigarette. I assumed that she was waiting on someone's didn’t think much of it. So I get out of my car to try to go in the building because I had a paper to fill out. The doors was locked, so I tried calling the number listed on the door to find out how long it would be before they returned, and the phone call it kept hanging up saying user not available or something like that . I walked back to my car and the lady was still in her car watching me and smoking and on her phone. I was going to ask her was she waiting on the manager or a worker to come back. I know typically with storage places if they are not in the office they are doing something on site. I was in my car waiting for a minute and looking up other public storage locations I could go to, When I noticed the woman get out of her car and go to her trunk. You wouldn’t believe what I saw..,she was wearing a public storage jacket!!! I was like I know you lying!! She did not just sit there all that time and watch me trying to get in the building and calling her and she declining my calls. She never said a word to me. Even if you are on break put the note on the door there was no sign up saying I’ll be back so the common decency would have been to just say that you are on break and I could wait or come back later. That was so rude of her and she needs a different job because she is not happy with her job. I would never be so rude. The only way I would have done that is if a note was on the door that I was out of the office and would return later!

I have been storing my daughters HHGs here for a year and half. I have had no issues with this location. It has always been clean and the staff have all been amazing and helpful when I have needed help. I recommend this place to anyone who needs a place to store your goods for a period of time.

Cindy, Tiffany and Rick have been amazing! They have kept me informed on the details of my storage unit application and special pricing, and have been very available to answer all of my questions along the way! I’m anxious to get my personal belongings moved over and stored with them!

Want to reach out for yesterday October 18,2024 I talk with Cindy and wow what a great employee Public Storage has with Cindy working there. If I had a business I would be trying to take her to work for me.Thank you Cindy for all you do.Your where awesome to talk with.

Rick was amazing !! Helped us set up our reservation and enjoyed great conversation!

I was helped by an employee by the name of Rick over at public storage. Which was extremely friendly and helpful with the unit I was needing. Thxz again Rick for your quality work. Absolutely a clean environment.

i’ve had this unit for a very long time with no complaints whatsoever. however a small issue came up with my payment going through the app, so when i contacted public storage about it, Cindy was a pleasure to work with, she helped me run my card again and made the whole situation easy and hassle free. highly recommend this location if you’re looking for a clean, friendly, and very efficient storage unit.

I received excellent service from Krista. My situation was very challenging as I live overseas, but Krista was able to bring out-of-the-box solutions to navigate the corporate policies and help me secure the appropriate storage unit for my furniture and boxes. I highly recommend working with her. The facilities themselves were very clean and well kept. I recommend them highly. Yesterday, 8/30/24, I received excellent service from Rick. He was very helpful and courteous in navigating me through transferring my unit. I was downsizing and wasn’t sure which size unit I would need. But Rick sorted me out.

I just called about my rent going up this month. My finances are very tight right now. Cindy was able to give me a discount for 3 months which is the help I need. Thank you, Cindy for the help and kindness!!

Rick was awesome!

Stop by to check out units and spoke with Cindy who was very kind and knowledgeable and helpful

DO NOT USE THEM! My units were broken into TWO different times!! Both times they climbed over the top of the unit. They DO NOT notify all customers of break ins and they are evidently happening ALL the time. I can not believe that Public Storage doesn't have cameras as a deterrent. Today I learned that every single unit in the building can be entered by people climbing over the top. Because there are no cameras, the thieves just continue to do it. They obviously have a unit in the building and can take their sweet time robbing the place. After the first time my unit was broken into over a year ago, the manager Billie Jean (who I discovered has a criminal record (vehicular assault, Pueblo CO) along with her husband and son (larceny and attempted murder, Pueblo CO) ensured me that there were now cameras in the storage unit. THIS IS A LIE! According to the new managers, there are zero cameras inside the storage halls and the people robbing the place know this!! Additionally, Public Storage will not call the police if your stuff is stolen. You are literally on your own. (Big LOL because cameras are being installed in the office but not the unit itself.) Your stuff is not safe here. They did nothing to fix this issue except offer me a different unit. Lol. I am incredibly frustrated about the lack of security, customer service and initiative. The fact that they don't notify everyone in the building when there are robberies seems incredibly suspect to me. Also - fun fact - the husband of the former manager, Billie Jean, left a glowing review of her on the website where he mentioned he rented a unit... Shady, shady, shady. The new management was very nice and helpful in dealing with this, but if Public Storage doesn't empower their employees to guarantee people's stuff is safe, or notify them of break-ins, or call the police... the cycle will continue.

there are never people to answer. the phone is never answered!!!

Absolutely top-notch service, value and satisfaction with my introductory move-in with this Public Storage facility. Billie Jean and Kali went out of their way to make this process as efficient and pleasant as one could want. I thank both them and Public Storage, as a multi-year loyal customer and look forward to remaining so in the future.

This facility is well maintained, clean, and the staff has been wonderful. Thank you, Billie Jean for your professionalism.

Billie Jean was extremely friendly and helpful!

Billie Jean is awesome! She was very knowledgeable and friendly. I was able to get the unit I wanted quickly without any issues!

Billy was super helpful and probably the friendliest person alive!! Affordable rates and clean units in the location possible!! Would have given them 10 stars if I could.

Billie Jean is a great asset to public storage helped me get what I needed

Awesome Service! Billie Jean was very helpful and knowledgeable!

Tiffany and Billie Jean were a huge help with my issue! Clean facility, great experience.

BILLY JEAN at 3601 Blue Horizon Vw, Colorado Springs, CO 80924 was absolutely AMAZING and helpful. Switched out my units to a more convenient location, set me up with autopay, helped me cancel my insurance, and also brought me a cart from the other side of the building (because other ones were in use). Just an awesome person! Thank you

Billy Jean was very friendly and helpful, my storage needs were met quickly, kindly and professionally

This public storage is the cleanest and most helpful self storage place I have ever seen. The property manager, Billie Jean, is the best. Thanks

Great service

Billie Jean was very helpful respectable in helping me find the right storage for my family to move to this area. Thank u

In my search for self storages I was very impressed with the property manager Billie Jean. She was very knowledgable with the information I was needing to make a decision that will be right for my needs.

Well lit access anytime great customer service

Public Storage is a joke. They have no cameras in the halls or anything to prevent/identify people from climbing over the walls into the units. I came in to find my unit destroyed by someone who used the movable stairs to climb into my unit. The property manager said they know this is a problem but the higher ups don’t have any plans to fix this. If you value your property don’t trust this company ever!

I rented my unit this morning and Billie Jean was a great help with all of my questions. There should be more like her.

After having to consolidate my storage in Parker and move things closer to home I left a 50 foot by 18 ft unit 24-hour access and stumbled upon Public Storage in Northern Colorado Springs on Highway 21 at blue Horizon. Not ever having been to a storage facility that is multi-level I was apprehensive at first but be assured the gentleman that was there to help me and answer all my questions reassured me that I could secure a couple large units if necessary outside with a similar access. Assess the units seems that this will work out perfect and be within only a few minutes from my new residence. I want to thank Max for giving me a tour, a walk around and information in regard to the size of the units as well as a visual showing me where the units were outside, how accessible and how the units were fit for size. He told me also there were other facilities around town that possibly could handle something similar to what had Parker but hard to come bye which I did call and confirm that information. Overall Blue Horizon is a fantastic facility and a great location very clean organized and well thought after. The employee Max was very knowledgeable thorough quick and quite energetic which made this process so much easier and seamless where as it could have definitely been a daunting and frustrating day thanks again Max oh and ironically this man happened to have first-hand knowledge of the facility I was at in Parker so he know exactly the size of unit I was in and what I was meeting I can't say enough great things this was surely a blessing and I'm meant to be situation today thanks again looking forward to a smooth process renting from this location

The online listing for the storage locker I rented was misleading. Once I arrived at the facility after reserving the locker, I found out that the locker was not at ground level and I needed to wheel over stairs to access it. I needed to store some heavy things, so this was problematic for me. Also, my locker door only opened part of the way because of a vent on the ceiling blocking it. This locker was possibly the worst locker in the entire building, and that was not effectively communicated when I reserved it online. The price of the locker increased by 35% a few months after that start of my rental period. One of the three times I accessed my locker, there were no carts available for transporting my items despite there only being 4 or 5 cars in the parking lot. 20-30 minutes of my time was wasted waiting for a cart to become available. That being said, the manager was friendly and helpful when I told her about my dissatisfaction, and she was able to issue me a partial refund for the locker.

Went into another location yesterday to rent a unit. Was turned away since payment is cash. Went to this location this morning after calling the location and confirming all method of payments are accepted, same gentleman turned us away for paying cash. The gentleman from yesterday informed the person renting in front of us (also attempting to pay cash) that they take checks and money orders but no cash…checks over cash?? Seriously? Nowhere on the website does it state they don’t accept cash. I wouldn’t waste your time and find another company

Good safe clean storage by Pine Creek High School .

Billie Jean provided my husband and I with tremendous service today at this public storage location. I highly recommend this location for public storage.

Awesome customer service! Billy Jean was polite, respectful & extremely considerate! Thank you Public Storage!!!

Went in to ask some questions about a unit I will be needing in December. Billie Jean was very knowledgeable and gave us all the information that we needed. I will definately be storing at the Blue Horizon View location in the future. Great Customer service. Thanks Billie Jean.

The people at this location make this place great - Billie Jean is taking care of it! Most people are only picking storage units based on price and location, including myself, but having good people there makes a difference. I was not impressed with the online experience reserving a unit, with hidden fees and inability to select the right dates and units. When I showed up in person, Billie Jean squared it away. She also personally checks the grounds and ensures the units are secure, so I know my belongings are safe. Really happy with the in-person experience. Skip Public Storage's miserable web experience and just go straight to the sales office on site.

Heather was SUPER helpful. Thanks a bunch!

Absolute ****hole. If you want everything you put in there stolen the next day this is the storage for you. Someone broke into my storage the day after I put my stuff in there and stole all my valuables. The management didn't even know for another 6 days. Noone answers the phone. The management is never there so you have to wait multiple days to get a hold of a manager.

Great service

Heather was very knowledgeable and helpful with all the questions I asked and made the move in process very easy

The manager Krista is incredibly incompetent. Staff is rarely to be found during posted business hours. Company policies are not coherent and stable enough to be reliable. Find another location. You have been warned.

Very helpful.

Came in to get a last minute storage for some extra things from my move and Patricia was just the best help in helping me find the a unit to fit my boxes and extra belongings. Walked me through all the steps and made me feel attended to! Recommend her for every person looking to get a storage at this location

I had the best experience with Ms. Patricia, she is so nice and helpful, went above and beyond to help me.

I go to look at a unit I reserved. The property manager was off-site for more than an hour during business hours. The customer service line told me to complete the digital rental application to pay to get inside, and they'd refund it or edit it if I wasn't satisfied with the unit. I pay it. I get inside. I estimated incorrectly, and need a larger unit. I call back and ask them to edit my unit. They said the property manager has to do it. I ask them to refund everything then. They said the property manager has to do that too. I asked them if I could drive to another location in town and have them process the refund. They said the property manager on-site has to ALSO do that. The one I've been waiting on to show up this entire time. I showed up at 3:20pm and finally left at 4:35pm. They close at 6pm. I paid $50 to sit in a parking lot for an hour.

👍 Trish was real nice.

Patricia was the greatest help ever! I am glad my things are able to be kept clean and safe! Highly recommended!!!

I was helped by Patricia and she was wonderful. My day was beyond bad and she went out of her way to turn it around. The facility was clean, affordable, and the staff was amazing, Thanks, Trish!

It was great. Patricia was great!!

The facility has been awesome and Trish has done an excellent job helping me keep my head on my shoulders while we've been moving.

I do not recommend Public Storage. Rate increases multiple times. Recently, Public Storage inceased my bill by 39%.

Paticia was delightful

Patricia is so kind. A pleasure :)

Krista did a great job helping me out. She was very nice and kind throughout the whole process!

Trish is literally the nicest person I’ve ever came across at any storage facility.

I cannot believe how unbelievably friendly and helpful Patricia was! It bummed me out that we were unable to find what what we needed here, but I cannot begin to tell you how thankful I am for her help in pointing me in the right direction! Patricia, you rock!

Krista was very helpful

Excellent service, clean facility. Pat was so nice and helpful.

Wonderful experience. Trish is extremely helpful and pleasant.

Good location & very Clean. Patrica (not sure of her last name) was extremely polite and helpful. She made sure to answer all my questions and made it a pleasurable experience. I would recommend this location for your storage needs.

Patricia was very friendly and helpful when I went in last week. She made the experience very pleasant and answered all of my questions!

Krista was great! Very helpful.

I was there bright and early when the office opened. I was greeted professionally by Krista who was extremely helpful. She was able to get me in and out very quickly and was very knowledgeable of her property and what they had to offer. The facility was very clean and customer service was impeccable! I would definitely recommend this location for anyone who is looking to rent a storage unit.

Customer Service is amazing, I was deployed and had no worries. Even through the hard times with COVID the staff was very caring.

Krista is very helpful

Convenient location, the building is, I believe, less than 2 years old and it is very clean. I stored my household goods here for almost a year between moves and everything looked great coming out. The staff was always responsive to questions and helped us to find a 2nd unit as close as possible to the first when we needed it. Easy/direct access to the 2 lower levels (1 in front of bldg, 1 in back), and there's a quick/large elevator to get you to the top floor if you have a unit there. Never had to search for a cart - they were always around at the entrance. A great choice for storage. Tip: check the corp website at different times for the best pricing.

working with Krista in the office was an absolute pleasure! she knows what great customer service is all about!! i would highly recommend the location at 3601 Blue Horizon View Dr to meet your immediate storage needs.

They go up on the rent every other month. The customer service is horrible. If they even decide to call you back they are horribly rude. Spend your money elsewhere.

Very helpful customer service

Very few legitimate storage renters. Seems like more of a place for conducting surveillance on people who are truly renting units. Never an employee in sight to offer assistance or to be seen walking the facility to check if everything is on the up and up. Mainly midsize SUVs and jeeps are what you'll find lurking the parking lot. Out of all the units supposedly being used based on the amount of actual locks on units, the only time I ever see anyone else in the facility is when they just happen to be utilizing their units.. but those units exist only in the same hallway as me and never anywhere else. So my hallway is always busy but only shortly after I get there and until about 5 minutes after I leave. The facility seems only to be busy when I'm there and never when observing from a distance or passing bye on my way somewhere else. Call me crazy but see for yourself. Gangstalkers are flooding your city Colorado Springs. Don't let these people get comfortable. You too will become a target in no time. Laugh as much as you'd like. Our world is changing and it's not for the better.