Public Storage Self-Storage Units at 2500 N Main Street, Walnut Creek, CA

Michelle was great service and great help super sweet and kind and helped me figure out my dimensions to see what would work best! Thank you for everything !

Run!!!! Multiple Break ins!!!!!! Appears to be inside job!!!! Don't trust smiling faces of staff!!!!

Awesome customer service!

Great place to store things

Michelle made the entire process easy, efficient and friendly, from start to finish. I visited the location before reserving s storage unit, so that I could assess the cleanliness, convenience and security of the facility. Michelle found the perfect unit for our storage needs, close to the elevator, for ease of access coming and going, and only one level down from the ground floor elevator stop. She then walked me through the entire sign up process and had complete and ready answers to every question, displaying complete command of the business. Beyond being so competent and professional, Michelle was warm and friendly from start to finish, providing a very positive impression of both the company and this location. She represents the company exceptionally well and is a very talented employee in all regards, from business knowledge to customer service acumen. She’s a credit to the company. Two thumbs, WAY up!

Dominique and Gordon were beyond EXCELLENT! Very pleased with their care and support! Please rent there!

They were great to work with…friendly, efficient and the price for the storage unit was fair!

Dom and Anna were absolutely awesome !

Dominique did a great job handling my specific questions and requests. She was super friendly and took the time out of a busy day to ensure all my questions were answered and allowed me to view the unit before renting. Even added on advice on which size unit would work for my specific needs. If you want friendly service, good location, well maintained units, choose here

We have been at this Public Storage almost 3 years now. Dominique The manager has always been wonderful helping us whenever we needed it. We highly recommend this facility. It’s always clean. Never have any issues here.

Great facility and excellent facility manager.

Lisa Marie was very personable and very professional with me. I did not have to wait long and she made the changes I needed promptly ,give her a raise.!

Excellent Service & Speed when we went to upgrade our unit to a larger one, Dominique was extremely helpful. And so was the person she was training. Thank you, thank you thank you

Dominique was so helpful today! Came in to tour a unit and was able to get it as well! She was quick, efficient, and kind. Made the experience great!

Access code to building didn't work. No-one in locked office. Called 3 numbers for customer service, all auto, with no option for "help"; I left messages. Online chat said "make an appointment to contact office: earliest is tomorrow". I'd driven 3hrs with an hourly paid mover waiting to go back. I went with a customer into the one working elevator (out of three for what I guessed was my floor), but couldn't find my unit #. Other customers formed a line behind us at the office door - one had an appointment but left after 20 minutes. After 50 minutes, the flustered manager showed up. She had two attempts to enter a new code, and gave us a map to the maze of units ( couldn't that have been emailed?). Said there should be two office staff for their 2,000 units, but PS only assigned one. Can't imagine worse customer service than Public Storage.

Dominique was very friendly and helpful, she was a delight to interact with!

Domenique at Public Storage, Walnut Creek is the epitome of elegance. She is helpful, kind, thoughtful and very smart. Going on 7 years I am always happy to see her smiling face.

I came right at closing time on a Friday and was a little lost but Lisa Marie saw me and asked if she could help. She was wonderful and not at all impatient or rushed. So very helpful and the facility was spotless. It seems very secure and I’m really pleased with the customer service.

Excellent customer service by Lisa Marie

Dominique and Brian walked me through a painless transfer of spaces

Great service

Dominique and Brian were great and very easy to work with

Lisa Marie was extremely helpful! We were able to view, reserve and move our stuff in all in the same day.

I just got my new space and it looks great. I did need assistance with finding the space and figuring out the lock ( which were easy to figure out , but I can be helpless at times). The person the office, the manager Dominique was literally the most helpful person I’ve encountered in months! She was so happy to assist me with figuring out the door, how to access with the app, and where my unit was! Thorough customer service, highly recommend!

Michelle helped me with my rental at the Walnut Creek location today. She was wonderful! Extremely professional, kind, patient, and went above and beyond to assist in finding the most appropriate storage unit for my needs.

Ieshia was incredibly professional and extremely patient, friendly, and warm. She made the process of choosing 2 spaces extremely easy and satisfying. We will recommend your facility to any of our friends, particularly because of the customer service she provided. Additionally, we were impressed with the cleanliness of the facility, but what set it apart from other facilities that we were looking at was Ieshia.

Michelle was very helpful explaining the details of what to expect when I transferred into a new unit. This facility is convenient and clean. Thank you.

Dominique was great and provided fast and friendly service and was very helpful with all my questions. Great storage location. Highly recommend!

When we came to Public Storage for help looking for a space, Dominique and Domonick, were super helpful and welcoming to our family. We appreciate their help so much.

Made an appointment with Dominque to view a unit today at 3pm. It’s almost 345pm and no one is in the office and they are supposed to be open until 6pm. Called several times with no answer.

Dominique is a true gem and Public Storage is lucky to have her! She makes every transaction easy and pleasant and is helpful and professional!

I’ve had a storage at the Walnut Creek location for awhile, and upon moving out this month, Dominique made it very straightforward and easy. She was articulate and knowledgeable of the process and made me feel my business with the storage was in good hands. Her customer service was fantastic and she was an all together nice person. My interaction was an emotional, cathartic contrast to my experience with the apartment complex I’m moving out of. The leasing office here could use a training from Dominique on how to interact with tenants and paying clients. Thank you.

Dominique is super helpful and attempted to get all the information I need about the spaces. Thank you.

Lisa marie was very helpful! I was able to get in get out and get to storing my things. -thank you!

I had to get a bigger space because we need it and we were upset about paying so much for our old one. The people at the site were helpful.

Laytese was a great help

Extremely easy check in/move in process. Latrese was extremely helpful WHILE working alone on a busy Saturday! So thank you again Latrese!

Chimere was very good help very good customer service

Thank you, Dominique and Chimere you were so helpful!

Fantastic service!! Helped me feel at ease in a tricky move

Dominique and Danny are incredibly friendly. Safe and clean!

Dominique was amazing! She provides excellent customer service

Extremely professional and helpful staff. Andy went above and beyond to assist me.

Dominique was amazing she have so great energy and we appreciate her a lot Thank you so much

Dominique was great! She explained everything to us.. Very friendly & helpful..

Great transition experience moving into a new unit!

Dominique is always so friendly and professional when we need assistance. The facility is kept clean and the grounds feel safe. We enjoy using public storage at the Walnut Creek location.

Andy was extremely helpful and knowledgeable. Glad we rented here.

Dominique's gratitude and customer service is amazing!

Rent went up by approximately 1/3 after six months. We moved out.

Andy was super helpful and patient in showing me several options for storage

Really appreciated the service figuring out which unit was best.

Keyniya and Andy were very helpful and helped get us moved into the bomb shelter

Victoria gave an excellent check in process and made sure I was all set - great location and service

It's a great facility. The people who work here are great. But, the company has some shady practices... They will increase the price of your unit by 20-25% after just a few months in there. I'm not talking about increase from the promotional rate to the normal rate, that was expected. 3 months later after that they increased my price out of the blue. From $150 to $200, no conversation just "here's your new price". They also won't prorate your move-out month, so if you move out on February 5th, you pay for the whole month. Both of these things are in their T&C so technically they aren't doing anything wrong, but its still shady. Oh, and one time I was stuck in the elevator for 10 minutes after hours. The firefighter call button was stuck and I had no service. Almost had a panic attack. Luckily it started up again but very scary.

What a clean and well maintained place. Although business hours are not ideal as some people show up before their 9am start time. Great security system for accessing the elevator.

First and foremost let me give the property manager, Dominique, a big thank you! From the first day til my last day renting a storage unit she stayed pleasant, friendly and helpful. As far as the overall storage facility, it is very clean and always smells good. I felt comfortable having my items stored at the Walnut Creek location.

Dominique and Josh gave us a very nice your to decide which unit we wanted to rent. Then they helped us through the process with a lot of patience. A+++ customer service, super happy!

Clean facility, elevators work, plenty of carts for everyone.

just wanna share my experience i went to the storage place yesterday with my mom to view a unit cause we are downsizing. and my mom was very clear on what we needed and was a lil difficult but the woman latrcec was very nice and patient with us she showed us at least four different units until my mom was happy she did it all with a smile and a cool attitude we are still deciding between two different storages but her attitude and customer service makes the decision a lot easier

Came in to ask questions and get answers about my unit and was greeted with great customer service and a friendly attitude latrese was great thank you

Came to rent space at public storage latrese gave me the best customer service I've seen in awhile really professional and proficient at her job thank you for having her here 😀

I came in to rent a smaller storage space on August 3,2022 , I was helped by Latrese. She was very courteous and professional. She a great addition to public storage.

Chris was a great help changing units. Easy peasy

We were treated courteously and professionally by Sabrina, who explained all the options, requirements and policies to us very thoroughly and clearly. The facility was clean and well managed. We feel good about working with this team to store our family’s mementos.

Sabrina and dominique provided me with the outmost customer service. They were very friendly and professional.

Dominique and the office staff are super nice professional and they helped me figure out the space I actually needed wonderful staff at this location

The property manager at this locations is excellent I will say that! Dominique has helped me many times and is a great manager. However, Apparently public storage has updated many of their locations gate access hours. And failed to notify their customers. So all of their signage and website say access is 6am-9am. Well they changed it to 9:30am on the weekends for the open time. I had a work event today and needed to pick up the supplies. I arrived at 8:45 and could not get in. It seems unreasonable that I was unable to access my own property due to a lack of communication on change in access hours. This is VITAL information. Then, the gate monitor said I could call to gain out of hours access. Called, Waited on hold for 10 minutes, only to be told “no outside hours access will be given and to have a beautiful day”. Stressful day was more like it. While I was waiting to get in 4 more people came to access their property and discovered the same thing. None were notified access hours changed. UPDATE: The hours did not change. There was a power outage and the gates were not reset. I didn’t get in until 9:40 when someone arrived on sight to help. SO why did the customer service agent say the hours were changed and not try to troubleshoot the problem?? He clearly didn’t even check. Customer support has no idea what they’re doing apparently. Do better.

Great storage facility!

Dominique and Tamika were both wonderful, super-friendly, and extremely pleasant. Highly recommend this Public Storage location!

Dominique was super kind and friendly! She was super helpful with a unique request that I had. She was welcoming and all smiles. Thanks for being awesome!

The whole process was very efficient! Dominique was very friendly, informative, and clear in explaining how the features of the facility! We signed up on the spot, partially due to Dom's customer service! 10/10

We store stuff here. Very secure place.

Great great customer service, clean facility. Would use again.

Dominique was the guide to my friends Wyatt storage and she was so helpful that I felt like I owed it to the to leave a post! Sam was also very helpful! Got a great team operating that office, and would recommend anyone to stay at this place! Thank you for your service.

Great customer service from both Dominque and Sam.

Hi! I rented a small storage unit recently, and I was impressed from A-Z. One of the best things was the great customer service by Sam, who got me set up easily and did everything to make the experience great for me! Not only was it easy, and organized, but the facility and the unit were clean and everything well-maintained. The prices were good too!

Dominique was amazing and extremely helpful when I opened up my storage unit. She took the time to show me each space option and thoroughly explained the benefits to each. I had the best experience!