I love the new system 😍
The beautiful lady in the front desk Stacy n Jessica., supper nice ladies always helpful and nice to talk thank you I appreciate you
So maybe this is the only way I'll actually get in touch with this place. I've called for days and nobody answers the phone. I've probably called 100 times. Left messages etc. Nobody has called me back. I'm getting letters in the mail for units that aren't mine. I'm getting threatening letters saying there's a lien on my unit, but I've paid my bill. And nobody answers. Why is nobody answering the phone? Who is running the front desk??
Stacy was amazing at helping us today, we saved a lot of money, switching units and love that public storage has taken over! Public storage all the way, thank you Stacy so much!
Neil was awesome getting us transferred into Public Storage from the old company we were with. Looking forward to more good service
Stacey is very efficient and helpful she really put my mind at ease. From the start she has been a dream. She has made our transition into Public Storage very easy.
Great place to store you stuff excellent staff and facilities especially the staff of Stacey and Jessica they were great they helped at every avenue with straightening out my unit and how everything thing works now that they have taken over it’s like a breathe of fresh air easy going and great at explaining the new leases under them and hours of operation wow Public Storage is very lucky to have these 2 ladies working there. Great people and great experience they are the best keep up the good work girl and thank you for helping me with my storages spaces. Once again thank you and make it a great day and I’m sure you guys will for all of the customers great job.
Great customer service, very knowledgeable on pricing along with storage size options etc. Thank you Stacey it was a pleasure to have meet with you. I would recommend family, friends and church members. We need more people like Stacey employed.
The staff at U-Stor-It was super helpful and cooperative getting me setup after I had tried at another competitor to get a storage space. Easy access, clean space, and reasonably priced. Thank you for your help, you all are wonderful!
It was a breeze. The move in went smoothly and Brook, was great. Definitely a good decision.
This is our second time using this location and they’ve always been great and convenient for our family. The staff has always been very helpful and kind.
Great pricing and location. Friendly staff.
Great customer service ! Very clean !
Iris was very helpful during the entire process. Very Professional and the price was unbeatable. I highly recommend.
Great, Great, Great.
Clean, friendly, outstanding customer service.
Great security had a storage unit for almost 3 years and never had anything stolen. The price was very good but in the last year they've raised it to high in my opinion for a 5x5 so I decided to not rent there anymore but overall very good place to store things.
Let's just say Cristal changed my whole outlook on renting a storage unit. Cristal is an amazing person, very helpful and her attention to detail and being present sets the bar for storage facilities. She understood my requirements and her suggestions helped me decide on what unit to acquire, while keeping budget, in mind, during the walk through.
Thank you Cristal for making the experience, one to discuss and share with the masses.
Very friendly, very easy set up and very nice all around. Definitely recommend coming here to store your belongings
cristal was such a big help to me and my husband!
her service was very clear, and easy to understand. she answered all of our questions. !
This place is very secure, and most importantly it is clean. Satisfied with maintaining and extending my lease here.
Very helpful and quick to get in and out of the storage unit I just rented!! Love it
Cristal with an I was very nice, she was very excited about Christmas. Which made me happy
Thos place has always catered with excellent customer service. Thanks for everything U-Store it.
Good place big storage in super lot price
I highly recommend this place was easy to understand what size of unit to rent and easy to pay online to pay for unit
Great customer service fast thank You
The best storage unit super clean and safe
The staffing is very helpful, place is very clean. But prices are little high.
Nice staff and wonderful facility! Angela made sure we were well taken care of and the moving process was a breeze!
In the amount time I needed the unit, the price has been reasonable. The facility was always clean,music playing throughout the entire building which is necessary. Great location. I highly recommend U-store-it in vista
Great place to put your stuff! It’s safe, the staff is always friendly and helpful. The facility is clean and very organized.
Super easy to sign up and set up auto payment. Cristal was very helpful and knowledgeable. Stoked!
Great place and customer service
The facilities are clean and the staff member (angela) who assisted me is friendly and very knowledgeable about billing and types of acceptable payment methods. The rates are very affordable and convenient.
We had the most incredible and professional assistance from Angela. She is amazing and extremely helpful with her exceptional customer service! She made our move in simplified. Thanks again...
This place is clean and very helpful. I appreciate the help of the employees
Firt thing off, Crystal whom attended us was great. Very helpful answered all our questions and concerns. Made it a great experience, yes it was just a storage rental but she was friendly and courtious. It great having that kind of personel representing your business!
Very clean place, Great helpful people, good price.
Such an easy transition for moving. The facility is so Clean, convenient and great helpful staff.
Wonderful service and kind receptionists.
This facility is a very clean and new location. We switched from a previous storage unit to this one for that reason and the cost was less expensive for the same size unit. Anytime we have had questions the people working behind the front desk have been very friendly towards us.
clean, professional and pleasant staff
Great customer service. Easy process with a professional team.
Fast and easy! Great customer service. I got a unit very quickly without any problems.
The storage unit and staff are great. Each time we have come to bring stuff to our locker the front doors are locked and we can’t get a cart. We now bought our own and left in the unit.
The carts should either be left out at doors or somehow secured. You can’t go in the building with a code. Or maybe have 2 people working at all time.
Great company to work with. Storage is adequate and clean property. Ease of move in and out. Great and helpful employees. I recommend and will use them again.
Great service and pricing
Great customer service and support from the staff!
This storage facility was good when we first signed up. Now we are leaving because they inflated the prices super high! Then on our day of moving out. There are no flatbeds for us to use. No one on-site can be reached. The worst customer service ever. Do not get a storage here!! My rating for them is piss poor.👎🏾😠👎🏾😡👎🏾🤬
Staff is great! Very helpful and available when needed.. Highly recommend U Store it!! For your storage needs!
Nice, clean, secure property with very helpful staff. Thank you!
Love this place clean and cool no rodants no problem
Easy set-up, friendly customer service, spacious and clean facility!
Very professional easy to work with, friendly staff. Very nice new facilities as well.
Amazing services and well maintained storage units
Really nice and clean place and good prices
Staff is great. Location, rates, access, elevator is a plus, and more.
Quick rental, account and auto-pay setup. Clean and secure facility.
Good: the place is clean. Not so good: I had my storage for 8mos. After a 3 months, they raised my rent. I live in Oregon and rented in Vista, Ca. (I thought I was moving back to Ca.) Came to Ca., wanted to check on my storage and the front door was locked and I couldn't remember my code. I left, came back again and front door was locked. Waited and Waited. Finally got in only for the girl to give me a card with my unit # and code without checking to see if I was who I said I was. I worked for a storage in Oregon and that was totally a no no. Gee, why don't you just open up a storage to a burgler and let him do as he wants. There's no security in that way. Came back a 2nd time the same day, front door was locked. I didn't mind putting in my code to get in but then I had to do it again just to get in the elevator. Stupid. I moved out of there. Went to walk to the office from the outside and the office door was locked again! Some guy was waiting also, and said every time he goes there it's locked. He was moving out also due to being hard to get in the office. I would not recommend that place at all!
Excellent storage facility!! Staff is amazing! They are courteous, friendly, respectful, & go the extra mile to accommodate u & make sure your belongings are safe. Would definitely recommend to family & close friends!! 👍
I felt my belonging were safe while stored, however, they increased my rent after only 6 months. Otherwise, the staff was great and professional.
Good service Cristal thank for your service
Wonderful storage space! Very clean facility and professional staff.
Very nice business.! Front desk ROCKS! Thumbs up! Very through and helpful and Pleasant ! A 10 +😁
Nice staff. Clean storage facility
Help here is amazing and facility is very clean
Good customer service good help Angela
This storage facility has great employees who have been SOOO helpful with my move in. Angela and Cristal are a great team! I appreciate them and their professionalism. This place comes HIGHLY recommended. Plus their prices are way less than every where I've searched.
Amazing customer service. Angela was great!! Super clean facility. Very secure!
We are movers
We had a situation where we couldn’t get the item in the storage too many turns and too many sharp corners
After trying to many times
We decided to go the office and thank god
Cristal helped us find the right unit
This made our move way easier
I know Cristal was doing other stuff that she may have to do before closing but was kind enough to keep trying and getting the right unit for us
🙏🏼
Thank you Cristal !!!
Gracias !!
Very smooth and easy rental process. Crystal was very informative and the rental unit was perfect size and secure.
Cristal is very friendly and helpful. Great customer service.
Didnt have a problem, easy to set up, easy to cancel
Best prices in vista ! Honestly quick and very helpful come get your storages !
Excellent communication for reservation very clean, organized storage very nice lady beautiful and reception
People were nice and access were great. The facility was always clean and well organized. Carts and elevators were readily available during most of my visits to the storage facility.
Love this storage facility! Great clean options, it doesn’t get too hot in the summertime with their climate control. Everyone has been great to work with and it’s never been insanely busy.
Very helpful!! Quick and easy, crystal was great!! Stayed lil over her shift to help us!
Easy and smooth process to get a parking spot
u storage is the cleanest safest storage facility in vista. I know my belongings will be safe here
Great location, climate controlled, convenient access, AND awesome staff. Would recommend!
Angela was the best to work with. She was very communicative and easy to do business with from my first phone call. They got me a unit I needed and took care of me through thr process. Facility is clean and safe with many cameras. I'm happy with my decision to store my stuff here. Great staff. Clean unit. Easy!
Last minute needed a storage unit, Angela immediately got back to me and helped me set up our storage before close. Appreciate the timely set up and flexibility to move our stuff in. In the middle of a move and this worked out great thankyou for the first months still cheaper than many around here!
Great company I will always continue to rent here
Angela was very knowlegable nd helpful. Very professional. A pleasure to deal with 🙂🫠
Very efficient and professional
Great staff! Clean place and great rates
Was looking for a close location and reasonably priced, we found it. Friendly manager, clean facility and convenient access.
We made a reservation days before and Cristal called.to confirm a couple times. When we checked in she was extremely helpful even though they were very buzy.
The check in lady was super nice and helpful :)
I paid 1 month in advance and vacated with 1 month paid in advance .145.$ that they kept .saying I shouldn't have paid in advance.these people are thieves and shady as all hell.
Fast and easy service, Cristal was very welcoming/helpful.
I had a great experience with your company and I highly recommend it
Excellent. Always a good experience. I have used several units here and the place is very clean and the staff very pleasant professional and helpful
Excellent facility, the staff have always been courteous and incredibly helpful. As an active duty service member I have had to move a lot and use many storage units and this has been my best experience so far.
The staff is very friendly and really knowledgeable in their units. Very affordable and the units are clean. Angela and Cristal were very helpful
Crystal from desk help me so much, she snowed me some options of different sizes and prices, so helpful and everything looks super clean I’m really happy to get a unit at this place.
I have had a great experience working with Crystal at the Vista location! Thank you so much for the superb service!!
U-store it great place, friendly awesome customer service made it easy and simple love this place highly recommend it
Crystal and Angela were amazing on check in. Both were attentive and helped me out with booking a unit.
Always friendly staff, clean facility with good access
from the time we looked at the unit to the time we signed the contract was amazing .
best prices and by far best customer service .
answered all questions and showed us all units to make sure we were happy with our choice.
5 stars 🌟
Unbelievable customer service from Crystal and Angela! Clean facilities and they go above and beyond to make sure you get the unit(s) you need! Highly recommend!
It was a wonderful experience. The employee was very knowledgeable and went above and beyond to help me out and answer my question. I wish that I could give that employee 10 stars.
This storage unit is very accommodating. Whenever I am in need of anything or have any questions, the team is very prompt in assisting. The location and operation hours are also very convenient.
When we inquired about a unit, Crystal took us on a tour, Brooks (Manager) gave us a bunch of helpful info, and Angela reserved our unit and got us all set up. Everyone was SO helpful, competent, and just downright friendly! The facility is really nice and clean, climate controlled, and far more secure than most storage facilities. Great staff + good facility = 5 stars
Angela was a delight, real helpful
Very courtesy staff! And well maintained grounds
Very clean and very helpfull
Very clean and competitive prices!
Angela help me set up my new storage unit she was very helpful and polite and made everything easy had a very good experience and would recommend my friends and family to come to u-stor-it
Best place in town, cheaper than all the other storage units.
Angela was delightful to deal with.
It was a very Good Customer Service, it helped me a lot
Clean with polite staff, and cheaper than the nearby options!
Sign up process was super easy! I was between two storage units and they had no problem showing me both units to make my decision easier! Super clean facility!
(Wife this time) I liked the storage facility and setup here that my husband Paul got so much that I came back to rent a second. Love that it’s climate controlled too! Thanks to Cristal for quickly getting me going with the second.
Very simple to register and rent unit on line and someone called me right away which made me feel important 👍🏼
Rent became too high, after May 2024 the price increased significantly
A very bad, very bad experience. I had only been in that storage for 5 months and they sent me a letter announcing that they would raise the rent. The letter clearly stated that it would increase to $69. 00 Dll. Before I paid 45 for rent and 14 for insurance. which paid $59 per month. I said ok. everything is not that high $69.00.
When I was going to pay my monthly payment they told me it was $83.00 Dlls!!!
I called several times to clarify this issue and no one resolved the problem. They only said that the $69 was ONLY from the rent PLUS the insurance!!! I spoke to half the world in the office and to get me off their backs they only told me the general manager is going to call him because he is too high up. I waited and they didn't call me. They only called me to tell me that if I didn't pay within the ten-day grace period they would charge me late fees. They forced me to pay the $83.00!!!! Nobody solved my problem. An employee named Cristal from Vista Ca. called me just to mock me and tell me everything has gone up, Madam, and you must pay or vacate. She acted very rude. I do not recommend that Storage is on Melrose in Vista Ca. Well, they will only make fun of you and steal your money. Because that increase from $59 to $83 is a Theft. California law says that increases must be 5 to 10 percent annually and they increased me 70 percent in five months. It's a ROBBERY!!!!