Public Storage Self-Storage Units at 300 E Larch Road, Tracy, CA

Norma and Priscilla are absolutely AMAZING!! They went above and beyond in helping me with my issues. They worked on fixing the door and lock issue I had a couple hours fixing the issue. They also fixed a billing issue I had. I would absolutely recommend Public Storage Larch Rd Tracy CA to ANYONE looking for a storage space. They have always helped me with any issues I have come across and always with a smile on their faces. Thank you again and again for all your help. If I could give more than 5 stars I would.

Great customer service! Carmen is always available when I need assistance. Highly recommended to rent a storage.

This last time around, I had a storage unit for 10 years at this location and was always treated with respect, the facility was well lit and I felt safe and secure storing my things there. Carmen was especially helpful. I’ve had a unit here three different times, and always a good experience.

She has always helped me with anything ive needed help with and is always findable at the facility and willing to help in a moments notice,,and the facility is always kept clean and neat

Carmen was great so very helpful, my needs for storage were met and my belongings where safe and secure, great public storage facility

Carmen, my customer service representative was about as nice and pleasant as anyone could be. Amazing finding her at a storage facility. Public Storage has their "A game" up. Excellent job Carmen and the Public Storage execs. Bravo! For real.

I purchased a unit from their website at $130 a month. At the end of the transaction, after I already paid with my card online a notification came up on my screen saying," Please go to the store & see the site manager to complete this transaction". Long story short, the site manager charged me $260 a month. Now it's been 6 months and I've paid 2 times the amount I should of been paying. When I tried to contact the regional I got NOTHING. Then I call customer service and they say that he tried to call me but I have 0 missed calls. 100% bad business and I will be reporting to the better business bureau

The staff (Carmen) is very professional, presentable, knowledgeable and outgoing. Love this place. Recommend 100%.

UPDATE*** spoke with Carmen and she stated that according to the policy( which isn’t posted anywhere not to mentioned I’ve never heard of this and have used PS for 17+ years ) “they are appointment only and even if the manager is on site if they aren’t on the clock the won’t answer the door or the phone” but I was never told to make appointment before I came. So in the end their lack of consideration, to inform customers of these policies will ultimately cost the customer Yesterday I got a VM from Melissa the manager, saying to come in to get unit info. I came down twice yesterday and both times she was not there, I left several VM. I came back today, her vehicle was there, but no one at the front desk, no one answered the phone, no one answered the door. I called, knocked and even called out on the side of building for 20 minutes and nothing. Thank God the CSR on the phone Martese was able to help and I was able to get in my unit. But overall this is still very disappointing for my time and money to be wasted but the lack of concern from the MANAGER….Do better!! This isn’t the first complaint of no one being present to help

Thank you so much to Carmen and the other staff for all the help.

Carmen has always been very helpful and has addressed my issues right away when I had some concerns her customer service is always ten I can always count on her

This storage is the best one I have used. Carmen was great. She is professional, sweet and very helpful. If/when I need another storage, I will definitely come to this one.

Carmen was really helpful and friendly we found her around property she ready and willing to help us

Excpetional service! Super friendly!

Recently, I had a unit with this place for over 4 years paying close to 300 a month after all monthly fees and insurance. A recent financial change caused us to fall a month behind so they placed a lien on my unit. Next thing you know, my unit is sold! The only notification I received of this sale was through email (in spam folder) with no dates and time. I reached out the following business day to get the time and day to avoid the sale. Instead, I learned my unit had already been sold! After all those years of paying the space and just like that my belongings were no longer mine. Never again will I consider this place nor would I recommend it to anyone. Think twice before coming to this place or your stuff will be gone the moment you experience a financial hardship.

Smells

Horrible service at this location. The lady left after she knew I was arriving in 15 minutes. I was standing outside in the heat, which was 103°. Never again. She needs a new job or better training. I went to a better storage place. #you lostagoodcustomer. With $$$$$

Average place

On June 1st 2PM to closing time there was no one in the office on Larch road in Tracy, CA and there was another person waiting that called and left and I needed to pee.

Carmen is so awesome and helpful i tell everyone if they need a storage to get one here she goes out her way to help and get to know all her customer ty

Great service! Was able to utilize for what was needed!

I am happy with this facility. The staff is great.

Thank you so much carmen

Great place to store your goodies

Super customer service

This place is wonderful. The staff is great ... hello CARMEN! This place is definitely a business that's put the customer first.

Muchas Gracias

My experience here at this location could not have been possible without the professional service provided by Carmen. Friendly, efficient and very informative. I'm glad I chose this storage space for my things. Such a great experience-Highly recommended.

This was my first time renting a unit and Kim and Carmen were very kind and helped me work through the process seamlessly. It was a great first experience at this!

Great service

Great service regardless of the stink from the potty plant across the street

Excellent customer service 💯👍🏻 CARMEN was very helpful with us to find the perfect storage unit.

Awesome

Nice clean storage facility. Well run by the staff.

Grate facility ,always clean . Love the desk lady! She can help you with any and all questions!!

Kim was very helpful when I came to look for a storage unit. Very patient and explained every detail she possibly could also answered all my questions. She has wonderful customer service 😊

Good customer service and well maintained

The experience was great I loved the front desk lady Melissa Lopez she was amazing I went with my wife and kids she was so nice great customer service.

Melissa Lopez was so nice she showed us the area showed me how to open the gate and the affixed hour Every thing was alsome.

Thank you for the help everything is good the lady is very professional

Excelente servicio 👌

Carmen is the Best! We have nothing but good things to say about this place, I will definitely use their storage in the future.

Carmen is very knowledgeable and helpful at this Public Storage Location.