I’ve just had an exceptionally good experience at this site. I was looking to downsize my space to save money. The agent there, Sailboat, (yes, that’s his name) worked tirelessly to find the best smaller unit for me at the lowest price. Who does that anymore! He was very personable, kept thinking of different ways to save me money, and found the perfect space for me at half the rent I had been paying! Thank you Sailboat and Public Storage!
The worker there is extremely unprofessional he seems to be the only guy to ever work that place and can’t seem to keep it upright. Never ever will I be returning my service
The employee Brad was incredibly helpful, informative, and quick! Recommended!
This Public Storage is excellent. The facility is clean and neat and it's conveniently located.
The manager responds immediately to any request. I want to particularly point out Brad, he's professional, knowledgeable and courteous. Brad has excellent follow-up keeping the needs of the customer in mind, he helped us in a complicated situation quickly.
I highly recommend this Public Storage location.
Job on was polite and there when I moved in and asked if everything was good.
I was helped by Erika. She did great job.
Brad is a great help.
Brad is great & awesome!!!!
Brad is amazing thank U for your help 💙
Lou was very helpful in managing our account.
Had a great conversation with Brad. He answered all my questions and overall was a great help!
Brad at the Studio City facility was awesome - very helpful and made sure he was getting me the best price, and indeed saved me money on my new unit and an existing unit. Thanks for the excellent customer service!!!
Easy move-in, clean space, secure parking with easy access, and very helpful front desk (thank you, Brad). Confirmation and credits for declined add-ons (insurance & padlock) were issued immediately.
Kevin was amazing with everything and solved any issue we had. Went above and beyond
Brad was great!! Very friendly and walked me through the process to reserve a unit from start to finish!
Brad was super helpful. He made the whole process fast and painless
Erika is amazing. She is very helpful: )
Great totally so easy to get umit I did it without a human
Erika was great, very helpful and knowledgeable. Great location also
Great location. Easy to set up. Friendly service
Excellent location. Friendly service. Secure.
Our experience wonderful/ friendly service, meeting our storage needs. highly recommend
Great service from Erika! I love the location and cleanliness of my unit!
Thank goodness for Erika . She got me such low rates for my three storage places. I’m saving $2800 a month because of her. I highly recommend that you come to The Storage Place and ask for Erika. . She is absolutely amazing!
Brad really helped me out and made my stressful experience significantly better.
Brad from PS called me today (Easter Sunday) to accuse me of dumping furniture at this location. He claimed someone using my code dumped furniture on Friday. It was not me nor anyone associated with me. I did go to the storage and drop off boxes to my unit. When I pulled in and parked, I noticed several large gray pieces of furniture (like sectional sofas) sitting in the lot. This has no connection with me nor my storage unit. So Brad, maybe check all of the footage and other codes used before accusing me. Check the code or codes that were used prior to me, as these items were already there. This call did not end well as I was highly upset that he’s was calling me on Easter and accusing me of dumping. Please gather your facts before implicating me in bogus situations. I’ve only been renting the unit for one month, but after this I plan on moving and never using Public Storage again.
Very convenient location and easy to access and utilize. Erika was awesome and VERY helpful!!
Had a very pleasant experience, Erica gave great customer service always has a smile on her face and helpful with questions I had.
Loved my experience at the location. Erika was great
Brad was super nice and helpful! Great service! He answered all of my many questions and made the process really easy!
Fantastic service... Erika is so efficient and has the best customer service attributes... Everything goes smoothly here and I would completely, highly, without a doubt recommend this Public Storage site!
Erika offered excellent customer service.
I am so thankful to Erika for her guidance in navigating me in so many ways. Rafik, each time has aided me with his sound advice and skill. Along with their kindheartedness, these attributes make both Erika and Rafik great assets to Public Storage and I am very grateful.
Dirty and run down inside.
Checked in easily. Got great help.
Great customer service experience. Front desk is very helpful. Clean units and areas. Allows me to feel my stuff is safe.
This Public Storage was great! Brad answered all my questions and told me everything else I needed to know. I'm glad this facility is the one closest to me!
2022
I have stored my items in Public Storage for 3 1/2 years at the 10830 Ventura Blvd. Studio City, CA location facility and my experience has been great. Erika has been great and so kind over the past 3 years. She has worked with me especially when I was late with my payments. I am a senior and she has always been so understanding. I praise all of the staff at Public Storage. Everyone has been so kind over the years. Brad has also been so helpful as well. Grace, Jasmine, Jorge and others have been so helpful over the years. I just hope and pray that my new storage facility will provide me with the same excellent customer service I have received at the 10830 Ventura Blvd, Studio City. I am only leaving this facility because I can no longer afford the monthly payments and I found a cheaper facility. Thank you everyone for making my last 3 1/2 years a pleasant one.
Deborah Christian-Lepera
Update 2023
It is now the year August 1st 2023 and I am still with the Public Storage Studio City location. I have been with the Studio City location now for 4 and a half years. I must give Erika credit where credit is due. She is exceptional. She was instrumental in helping me to get my storage adjusted to a lower fee. I am very pleased and happy. This young woman is a God Send. Thanks again Erika.
Deborah Christian-Lepera
Erika was very friendly and helpful. Highly recommend if you need storage
Erika helped me very much Thank you
Erika was absolutely amazing! She answered any question I had an went above and beyond.
Erika is a Terrific manager at Ventura location. She gave fast and courteous service with pricing all the great benefits at Public Storage.
The staff is so friendly and helpful! Such a nice change from other storage units I’ve had spaces in.
I used this location to store a lot of valuable items and it was a very pleasant experience. The Manager Erika went above and beyond to ensure the experience was the best that it could be.
Great service Thank you Erika. I definitely recommend Public Storage.
The friendly gentleman, Brad, at public storage made it quick and easy to secure a rental space. Shortly thereafter I needed a bigger space. Again Brad made the process super easy and efficient to trade up to a larger space. Great service. Five stars.
Erica was super helpful with helping us get situated with my daughters storage. Thank you!
Great service! Helped me to find everything from the carts to all the things I needed for the move. Would recommend!