Tabitha at West Lane Public Storage is THE BEST! So helpful, so smart and kind. She works extremely hard to keep her customers happy. Thank you so much, Tabitha. :)
Awesome, help was unbelievable.
Great staff would highly recommend. On site manager, very knowledgeable and helpful
Tabitha was very great very professional and helpful. She’s awesome and give very well to please our family and help us and God is all straightened out with funerals and all stressed out and Tabitha pull through for us. We very much appreciate her and she’s a very hard worker. Thank you.
Tabitha was very helpful and she is a nice lady.
Property manager Tabatha, was super great, helped me with rentals. Professional, real into her responsibilities and that makes us feel safe.
This storage has been a pleasant experience. The on-site manager Tabitha was so professional and helpful that it made my transition
Tabitha the manager is a godsend, she has been extremely helpful and patient. If it wasnt for her i woud of lost all my belongings. Thank you
Tabitha helped me get a storage at a great mone in price! The place is well managed and the property is cleanly kept! She makes renting a storage fun! Security is a big deal for me, so if im here then u know the place is safe as hell!!! Thanks Tabitha, couldn't have picked a better place in a million years!!! Even even the ones
Tabita had some of the best customer service I’ve had in a while she helped us out without all the confusion and had patience with my dad who doesn’t speak English to well. She deserves a raise but might as well make her the Manager
Public Storage on Westlane is the place to go great customer service, Shout out to Tabitha Thankyou for your help on settling us in and welcoming us to Stockton.
Check em out! Get your space! Brianna is super awesome!! Customer service is everything!! Super efficient, showed me around! No hidden fees!! Great place for business! Super happy! Got a same day transfer to a smaller unit and saved money!! Communication was so easy!! Thank you!!! Unit is more than spacious and clean! Brianna thank you!
I encourage anyone to come to public storage on west lane and see tabitha she is a wonderful person to communicate with & help with your needs i feel she deserves a raise & more. If i can give a 100 stars i would
Tabitha was wonderful great customer service great help on move in best I dealt with great prices best in Stockton
Tabitha is the best she always helps me when I forgot my codes and great service she is always watching the cameras and she will figure stuff out
Tabitha was the most helpful customer service experience I’ve had in a really long time it’s nice to see when people actually care about people’s concerns and feelings not only was she extremely helpful and nice to me but also to my mom who setup everything up she deserves the highest pay that someone in her position can receive I will recommend public storage to all friends and family and for them to specifically come and see Tabitha 😃
They have great security at this facility. There is someone on duty 24 hours, and they patrol the complex.
They have great security at this facility. There is someone on duty 24 hours, and they patrol the complex.
Thank you Tabitha for all the help you answered all my questions , I appreciate the patience you have it’s hard to find great customer service these days but you showed me human kindness is still here 2024! I would love to write to your boss to let Him/Her know you are the face of this company! Once again thank you for all your help. -Dakota
Don't rent here whatever u do these people who run it are power trippers they seem cool at first but they are never in the office and they make it difficult for you to pay and plus you only get two hours a day in your storage they rip people off and harrass you every min your here. These people are acting like wardens saying there's a new sherrif in town like dude back off and let me get my moneyes worth we didn't know how mean these workers were
Small office, but Matthew was very helpful and respectful. Help me find the right size for the right price.
My experience was highly professional in every regard! Both Matthew and Frankie were extremely helpful and very friendly! I would recommend this place to anybody who needs a storage unit.
Communication is not good at this expensive place. I'm still being charged for insurance on a unit I'm not even in. Matthew is a good asset. He at least tries to rectify the situation. Do better
Matthew was very helpful, he went above and beyond his duty to help me. But what impressed me the most was his great customer service, just being able to have a conversation with someone that was personable, kind hearted, heartfelt, paid attention, and actually listened gave me hope for humanity. I'm a personable person and I feel that now days people lack being able to communicate with people on a personal and professional level. I had a great experience with Matthew just being able to have a real conversation with someone that I was doing buisness with. Usually everywhere I go people are so blah or rude but Matthew was not, thank you for helping me and for having a true conversation with me, sometimes that's all a person needs in they're day.
no stars!! matthew is running this place like a natzi! he refuses to leave the restrooms open like he is supposed to and then gettnig him to open it when you ask is like pulling teeth, matthew must have been hired to stare at the surveillance footage because thats all he does all day! he also is slandering his cowoker by saying false things about her to customers which is very un professional and illegal! speaking of illegal, hes also throwing away a former resident property managers mail away, (oh that would be my mail as im the former property manager) which will have consequences as its a federal offense. matthew thinks he can do and say whatever he wants without repercussions, boy does he have a reality check coming!!
ok better if you a had more hot chicks working
Matthew was great more people like him should be in the world helped us out when we thought no one could.. I recommend Westlane/March storage to everyone God bless your storage hearts
Prices are very high attendant is never there and customer service is lacking on follow up complaints
Thank you Kum for all your help and the Mobil App. Too.
"Great service and Gina hooked us up with the right size and best price!"
The rep went over and Beyond the service of duty. When I made the initial call she advised me that she was at a different location and that I could meet her there and what time she will be at the original location. I set up a time to meet at the original location West Lane at 5 o’clock got there at 5:15 she was still smiling encouraging as well as knowledgeable about her business I appreciate that she double check thoroughly everything that we went over everything that we did before I left that door thank you I will use the service again and then tell other people about the service
Gina was very helpful, efficient, and welcomes new customers. Highly recommend this location.
Service was great. She went over everything so I understood everything. The storage unit was clean, rope on the door could be a little longer because I am on the short side. I was very satisfied.
Very clean and well kept facility. Gina (manager) is very kind and helpful. I’m very satisfied and hope they don’t raise the rent .
Gina was so wonderful and answered all of my questions and got me exactly what I wanted. The units are so clean. I recommend this location for storing your most valuable things.
Good and inexpensive place.
So far the customer service has been wonderful. Gina has been a pleasure to deal with.
When i first started renting a unit here i was having issues with the staff harassing me and being rude. I was looking for a different venue to store my belongings but then they ended up replacing the staff. The new woman in the office Gina is great and she actually cares about the safety of our belongings. She worked quickly to resolve security issues. I feel like my belongings are safe with her on top of things.
I was not a Public Storage customer, but because of suggestions as to }}why{{ I should put a Public Storage unit in my name, I did ... HOWEVERafter months of it being paid late ... I discussed this matter with the other party, and decided to put A DIFFERENT unit in the other person's name would clear me if any wrong doing, this months long issue was completed as verified around 4:45 PM today, the staff is very helpful, and understanding ... I would rent a storage unit from Public Storage in the future ⭐⭐⭐⭐⭐
Gina and Staff were very+easy to get along with and very helpful
Gina m is so awesome, she's so friendly and helpful you guys need 10 more of her, she's a huge improvement at that property that's for sure.
Reservation was easy. Staff member met me at the office and was nice and helpful. I got the size I needed. Gina the manager is a gem. Up sizing to a bigger unit was easy Aswell. Gina made the transaction out standing .
The facility is clean and the Gina M at the front desk knows how to get u in and out of their tiny office..I have had a great experience over the years using public storage
Gina M It was very professional and on time with everything and very helpful also good job Gina.
Hi. I don't usually post my reviews, but felt that this time warranted a few sentences. I was having some difficulty with other companies employees. Then I contacted your storage facility and found an employee of a higher caliber. She made me feel relaxed and sure of her competence! Ms. Mirani made me feel that my patronage was appreciated and valued. Kudos to Gina! Certainly a valuable asset!
Gina M has great customer service skills - knowledgeable, patient, and kind. A++
Thanks for the being there.
Nice people, quick service very helpful!