I had a little trouble with the on line booking but a customer service person was great and walked me through it. Everything else was very good. Codes for entrance were given, place was clean, elevator convenient and Joe pleasant.
Crazy how e everything is automated now! Not even a person to contact in the office. It was a machine that called an operator and she helped me through a camera on the machine. It was an easy process, I've just never seen that at a PS.
I stored items in this location for a year. My unit was broken into twice and items stolen both times. The location did not provide any assistance regarding trying to determine who is breaking into the units. The second time the individual broke into my unit, put their own lock on my unit and I was told I had to cut the lock myself. When I cut the lock I found items from the person who had broken in, in my unit.
I've been a customer for several years. I rent out a several storage units here at 80 S Spruce Public Storage. Since day one public storage only provided me with one gate access code for all the units that i rent. The end of January 2024, I decided to return one of the storage unit a few days before the end of the month but PUBLIC STORAGE STILL charged ME for the return unit. I've requested for the refund but they refused my refund due to I used the gate access code on 2nd of February which I only have one gate access code for all unit that I rent. This is not my mistake and it is not fair to me as a customer. If public storage can do this to me, they will do to everyone else...Please keep this in mind.
I've been a customer for several years. I rent out a several storage units here at 80 S Spruce Public Storage. Since day one public storage only provided me with one gate access code for all the units that i rent. The end of January 2024, I decided to return one of the storage unit a few days before the end of the month but PUBLIC STORAGE STILL charged ME for the return unit. I've requested for the refund but they refused my refund due to I used the gate access code on 2nd of February which I only have one gate access code for all unit that I rent. This is not my mistake and it is not fair to me as a customer. If public storage can do this to me, they will do to everyone else...Please keep this in mind.
Stay away from this storage location, you can never find the manager for questions ans when using the "live chat" at the Kiosk, most if the agents wont help you either & will just repeat what you already can see if you go on the website. Very frustrating dealing with this people and the company as a whole! But when it comes to processing your payment there wont be any issues & get the money in your bank account in a matter of seconds
But if you need assistance your out of
Luck!!! Plus there is someone living in one of the storage in this location not to mention how dirty everywhere specially in the corridors and the only elevator! Hope this company someday get out of this bussiness coz they only serve themselves and have no care about their customers!
Joe and Charulz are great! Solved problems and have a sense of humor! Thanks!
The unit and the hallways felt dirty, no one ever cleaned/swept. There seemed to be someone who I don't think was housed, using one of the units. Closing hours were only until 6pm. There was never a manager onsite when I wanted to ask a question. Even though I moved out of the unit the 2nd of the month, they charged for a full month's rent instead of prorating the cost.
I wish I could give this place 0 stars. DO NOT store your items at this location. My unit was broken into and all of our belongings were taken. No one ever answers the phone at either phone line and we’ve seen people actually living in one of the storage units. The hallways smell like urine and it’s a disgusting establishment.
I like this public storage unit! It has a gated entrance which is safe. Thank you public storage 160 and Farhana for helping me out with a smooth move-out process, one phone call and my account is closed, swift and sweet!
They have a public bathroom amongst the lockers building, (only one that I've seen) but it is always locked?? And you wonder why people are relieving themselves in the stairwell, gross and yuck I know!! Open the bathroom and stop raising the rent in the spaces every 6 months it's ridiculous!!!
I’ve been a loyal customer since 2017. 2 days ago I decided to move out. The unit is cleared and cleaned, but there is no property manager or worker on site. Office hours are listed on the door, and the office has appeared to be cleaned out and empty during those office hours. There is no signage on the door directing to another location.
I used the messaging center on the app and website. Received no responses. I’ve used the virtual messenger and it was not able to “assist” me. I called and spent over an hour waiting on hold for customer service to just tell me I need to speak with the property manager because they don’t have access to my account. After I already mentioned there is no property manager on site to speak to.
Trying to move out of this location is a hassle. All the Public storage customer services are not helpful.