I called them several times to verify my reservation. I talked to a bunch of people but I mentioned it twice I needed a unit that I could pull my car in. I was moving and packed all of my things in my car, drove 40 minutes and found out they didn't give me a unit where I could fit my car. This was around 8 at night and I had a flight early in the morning to catch. A very inconvenient situation. Needless to say I couldn't use the unit and I called to get my refund. They said I can't get a refund. Only money back for my lock.
Worst place to rent Manager totally useless and never there to help.
Darcy was an excellent host, has helped me several times and always provides a welcoming experience. I feel at ease with my things stored here.
The drop off was easy and the emptying of the storage made even easier supported by the phenomenal service of Darcy! She went above and beyond to assist me. I would recommend this to anyone who will listen !!!!
Shirley was really awesome and great. .
Willis Brown and our family have been very satisfied for ten years plus using this storage and working with this business. Mika and Darcy are a joy to work with.
Calling for information and going and meeting with customer at facility was great! They were helpful and accommodating. My space was just right and I love being able to use my cell phone to get in and out. Very convenient..
Darcy is an incredible worker. She takes pride in her work and is a kind and genuine human being. There have been numerous times where Darcy has gone above and beyond for myself and my family. I could not be more grateful for her.
The place is clean and they did a good job
Mika is a amazing employee and help me solve all my problems
This must be the worlds best managed storage facility! Darcy is simply the best. Always proactive, always friendly, always helpful. She reaches out, she’s there to help, and she goes the extra mile. I’m not surprised they are expanding. I can only recommend using them.
I have had units at this location for 29 years. Since Darcy and Public Storage have taken over I have felt much more comfortable and that my units are well cared for and safer. I would recommend them to anyone.
Darcy at the Sonoma facility has been wonderful to work with. She made renting a storage unit painless and was very helpful in finding me a unit at the best price.
Darcy at Public Storage Sonoma has been extremely helpful to me. Highly recommend.
Hi, My family stores a lot of stuff at Public Storage on 8th Street in Sonoma. We connect with Darcy and Assunta a few times a week and they couldn't be more professional and just pleasant to work with. I just downsized to a smaller unit and they both made the move almost effortless and they were so helpful in filling out the paperwork and making sure the app on my phone was working properly. It's been raining hard today and the app opened the gate at the touch of a button. I highly recommend this facility to store your items as it is safe here and easy to access. Thanks Darcy and Assunta!!!
Michelle was awesome great customer service, great place to come
Very helpful and friendly!
Thanks!!
Darcy immediately made me feel comfortable. Extremely accommodating and friendly. I could feel instantly that she cared for the people who rent there and that she took her job seriously. It can be stressful leaving your belongings elsewhere but I instantly felt at ease and will sleep peacefully knowing I chose the right location.
The property manager Darcy, is friendly knowledgeable and service minded. At my last visit I drained my car battery while unloading my unit (duh!) And she dropped everything to jump my car to get me back on the road. She rocks!
Darcy is by far the nicest and friendliest manager I've ever encountered with Public storage. Love her. Keep her.
La nueva y la anterior persona que están a cargo del lugar siempre te ayuda en lo que más pueden gracias
So far it's been a great spot I like having a place where I can come to and put my stuff. I showed up today and the luck I usually use wasn't there it was a blue lock which made me freak out because when I grabbed my keys my lock was still on it in the back of my bed of my truck I'll probably be back at 6:30 or 6:00 to talk with whoever may be in charge because hopefully my stuff was safe the entire time it's in an in case unit with or without a lock someone noticed it was open so thank you I'll keep you updated. --_Before the day was over they had left two messages telling me i forgot my lock and were trying to contact me. Two days later i found my lock in my truck at the storzge unit. I hav not talked to anybody but it seems like this totally had my back. They new i forgot my lock 2 days before i did, an hore after i left or less. Ill up Date again after they open.
Very affordable prices, clean and safe property, and most impressive staff I’ve experienced!
Darcy, specifically, has been a huge reason why I have been a renter and supporter of selfstorage. She is not only very hospitable, but she has a great sense of humor, and is willing to listen to my needs on a professional level.
She is wonderful at her job, and has made my personal experience with self storage MEMORABLE.
THANK YOU DARCY
I just started to come here , and management has been so pleasant to work with , Mrs Darcy was so professional with my business.... thank you very much 😊
Christina as so helpful and I really like the space here
darcy who works at the public storage was super friendly and helpful. she was descriptive when explaining process and rules for the storage unit.