Public Storage Self-Storage Units at 4610 Van Nuys Blvd, Sherman Oaks, CA

Excellent service 👍👍👍Thank you secure location

Good place and good service Katie and luke

I HIGHLY recommend Public Storage, and especially this property in Studio City. Katie (District Manager) and Matt (Property Manger) smiled and greeted me as soon as a walked in the door. Admittedly, I was just seeking prices and size options, and had no intention of getting a storage unit today, but their fast, helpful, and super friendly demeanor, along with the exceptionally clean and well taken care of property made it a no brainer! It was a super fast and seamless process too. Thanks!

Was going to rent a storage space here. But after reading the most recent reviews I don't think so. To be very clear your stuff will get stolen here and the management won't do anything about it as they raise your rent uncontrollably month to month.

DO NOT RENT HERE!!! CONSTANT BURGLARIES!!!!! RENT RAISED EVERY 6 MONTHS!!!! Awful experience, horrible customer service. I had two separate units and they were both burglarized multiple times. First time the padlock was picked. The second time the lock was cut. The final time the entire locking mechanism was cut out of the door with a saw. If you rent here, pay for the insurance and have all your belongings documented with receipts. Prepare to file police reports for stolen property. The police told me that they are here all the time to take reports. Management will do nothing to prevent this. No cameras, no security, nothing.

After a week of moving in, I get a call from someone at Public Storage saying that my unit got broken into. I begged and begged for more info but she would not give me anything over the phone and that I had to show up to the unit asap. I left early from work to get there. When I got there, the whole place was a total mess. The entire 2nd floor of 20-30 units were all broken into. People’s belongings were everywhere on the hallways. The police and the district manager were there but could not do anything because apparently there are no cameras and no security system. The only camera they have is on the 1st floor by the elevator but the district manager would not even confirm that the camera was working. People there, including myself, were very angry and upset because of the fact that our things were stolen and the district manager was basically saying there’s nothing they can do about it. Apparently, break-ins at this storage is a common occurrence. These thieves would rent a storage to gain access and then commit a massive break-ins. They target this particular location because there is no one who works here and there are no cameras or any security system. Also, locks are way too easy to break into. On my move-out day, I got stuck on the second floor for 30 minutes because the elevator stopped working. There was a person stock inside the elevator too. They have 2 elevators but the one on the right is never in operation so only the left was being used. The emergency call button does NOT work and we tried calling the Public Storage office for help but only went to voicemail and it was only 7pm. Then, someone called 911 and the firefighters showed up to get us out. Please, if you’re reading this RUN AWAY!!!!

Theo and Katie helped me. Great service

Do not waste your money or time storing things here! The next day after renting a unit, we stopped by to drop off our things and someone’s storage unit was broken into three times, the night before being the third. This place gets broken into almost every single day and the owner does not take proper measures to make sure it doesn’t happen again. There are no cameras inside the building which makes absolutely zero sense, especially if break ins are common. Windows were smashed last time we were there, locks and drywall adjacent to doorknobs showed clear signs of attempted break ins, sketchy people show up only minutes before closing time only to exit from places that aren’t accessible to the average storage unit owner. Almost everyone that we have spoken to has recommended to not store here and has experienced atleast one break in. If you do however choose to store here, do not store items that exceed the insurance coverage amount (which isn’t high). I genuinely believe this company is deleting bad reviews hence why there are good ones that are years old. Search for reviews on yelp and that’ll paint a totally different picture.

Great service by Katie

Brad was a big help with my questions.

Prices online are misleading. Once you are renting out unit they raise the prices within few months without explanations. They only have good reviews online because they make you write them on your first day of rental.

Thanks so much for the new carts !!!! Awesome

Promos aren’t what you think. I got a $60 price hike at 6 months (not even a year). Also had my unit broken into.

This storage unit is great but the customer service is even better. Alba was so incredibly helpful with all of my questions and concerns. I was nervous at first to leave my stuff in a storage unit but after Alba answered all of my questions I knew my stuff would be safe! Thank you so much!!!

The worst. There is not on-site staff. The elevator has been down for almost a week. I can not get up to my unit. Customer Service is not helpful.

Liz and Alba are the best

Liz was excellent

Mike went above and beyond the Call of Duty to make sure that I was 100% satisfied in a challenging situation.

I remember Liz when she was in the Tarzana location and was happy to see her in her new location. She is an awesome person and has helped us very well now that we moved to Sherman Oaks

Excellent service!!! Ramseys is amazing!

Liz was very helpful and patient

As a business owner, I currently rent two units at this location (4610 Van Nuys Blvd) where we store supplies for our company as well as some personal items. I can’t speak for other facilities, but I’ve had a pretty negative experience with this one. It should be simple, move your stuff in and forget about it until you need something or move out. However, on day one, I arrived to find one unit had a broken lock which forced me to wait a week which was not pro-rated. This should have been inspected before I hauled all my items up two stories and then down again. Literally, 30 days later I was given a $50 rate increase to monthly rent. This is not due to any expiration of a “move-in” sale or promotional. They simple went up as if to say, you can always go through the hassle of moving out again if you don’t like it. I was eventually able to persuade them to delay this increase to a more reasonable date. A few months later, the door to my second unit came off the tracks and which made the unit inaccessible until they fixed it nearly 6 weeks later. When they supplied me with a new lock, they provided me with the wrong key. Following this, I got stuck in the elevator for nearly 90 min and had to call the fire department who arrived just as it decided to work again. (while waiting I noticed it had exceeded inspection). Having occupied the space for one year it was time for the 50% increase in rent. I then arrived two months later to drop off some items, this time neither elevator worked and I had to return another day to unload. When I complained to management about this, I was told they would give me a rent reduction. Do you think that happened?…nope. I called, left a message. Never heard back. I would remained a tenant but with the increase and poor management of this facility I’ve decided to pile at least one of the units into my over filled garage and look for a more accommodating space when I have time to move from the 2nd. One or two incidences I would chalk up to bad luck…but drastic increases in rent with poor overall service and facilities has convinced me otherwise.

Great customer service as alwaus public storage is always super helpful

Very good service satisfies and happy OK

First using public storage Katie was so helpful and kind

Mike the district manager lied about giving me a refund and told me to leave a 5 star review so he would reverse a charge for a lock. He never did it and now im updating my review

❤️🇱🇨

Good customer service

Liz was absolutely amazing!!! Place is clean and fresh. They have AC in the storages. Thank you.

Daniel called to let me know I would not be charged for being a little late to move out. It was very nice of him. Great experience with him.

Brad is great! We have had units here for years and he is the best employee we have encountered so far! He is very helpful and keeps the place nice and clean. Awesome job Brad 👍

Mike was a great help! This is a great location! Friendly, clean and very high tech! Thanks Mike!