Public Storage Self-Storage Units at 4610 Van Nuys Blvd, Sherman Oaks, CA

Welcome to the Hellmouth. Unfortunately, I had a unit here for a while.I left the country for a while and had to leave my things. When I got back, I made some late payments. Received a phone call from the manager. He butchered my first name, as only a true racist could. I didn't call back. The next month, on the 11th (Public Storage allows you a 10-day grace period to pay late), I received a pre-lien. Legally, storage units have to send you a pre-lien before they send you a lien. Basically, they were trying to auction off my belongings -- my entire house. They did the same thing the next month. I called and asked if this is how they treat their regular customers? They said I needed a strong reminder to pay ontime...ummm...what... I went ahead and paid on-time from that point on. The next month, they increased my rent. They basically wanted to get a hold of all my belongings. I was still far away from LA and couldn't move my things. Fast forward a few years, and I decided it was time. I was in the midst of moving out, when on Tuesday, October 29, 2024, I walked in and several units were open. I didn't pay much attention and continued to empty mine out. A fellow renter approached me and said that 19 units had been broken into the night before and something similar had happened in September. Minutes later, a young woman came in on the phone -- listing off units that had been broken into. No remorse in her voice. Obviously an employee. I took some things in my car and went to my apt., then came back again. The next time around, I saw a group of people standing outside. At first, I assumed they were employees. One of them came up to me. He said they were renters and were waiting for the police. At this point, I assumed the renters had called the police and the front office had done nothing. I continued moving out of my unit. Later in the day there was massive security around the building. The next couple days were uneventful. I called on 10/31 and told them I was moving out. They said I just needed to leave the unit empty and unlocked. And on November 1, they would take note. On 10/31, employees actually showed up. Someone was repairing and locking up the units that had been broken into. This was Thurs, and the break-in was Monday night. The office also finally started making phone calls on Thurs. Ppl wanted to know why they'd waiting so long. We deduced that their bill date 11/1, and if they waited until 10/31 to call, there would be no way ppl could get their belongings out before the bill date... Anyway, I successfully got everything out on 10/31 and awaited my move-out email. I did not get one. I emailed the office, telling them I had moved out. On 11/2, they promptly sent me a bill for the entire month of Nov plus a cleaning fee. I called the main line, and got a customer service agent to chat with me. I explained that I had pictures of my move-out on 10/31 and I hadn't used my passcode to enter the property after 10/31. I, then, let off some steam about how much I hated this manager and how I was going to contact my attorney after all these issues. She ended the chat session and blocked my number. I could not chat with anyone after that. So, I called from a different number. I got a real-live agent, who checked the last date I used my passcode and verified it was in the month of Oct. So the automated system gave me a refund. The lady said I owed nothing for my move-out. I thanked this kind soul for actually helping me, because no one else at Public Storage had even bothered. I received an email informing me that I owed nothing for November, but I still owed a $75 cleaning fee. I emailed the manager, who did not respond. I called customer service again, and was told that my storage unit was left dirty and I had to pay $75. BS. I even swept my unit. And I had pictures to prove it. But at this point, I was so exhausted from wrestling with these leaches that I caved. I went ahead and paid the fee -- I know, I shouldn't have. The moral of the story is: do not leave your things here. It is hell on earth. They are thieves.

DO NOT USE this storage location. If I could put 0 stars I would. My storage unit was broken into 3 days prior to anyone notifying me about the brake in. Their customer service is terrible. The property manager is not onsite and no one picks up the phone. Your belongings are not safe here

I only had a space for a month but everything was pretty easy. The gate code on the app didn’t always work from my car & I had to get off my car, no big deal. Make sure you have the correct floor number because I was sent the wrong one & couldn’t get the elevator to go. Everything is automated so you only get permission to go to YOUR floor. I was texted floor 2 but emailed floor 3. So we kept hitting floor two and we thought the elevator was broken. We finally tried floor 3 and it worked. It was just a blip but just make sure you get your correct floor. Other than that, I would use them again.

My son handled my move into storage but he was happy. That means everything was good.

KNOWN FREQUENT BREAK-INs and they do NOTHING to prevent them! Instead, they increase rates and offer nothing to protect the units, or their customers. I was told that my unit was “possibly” broken into and I needed to go check it. This is ridiculous, because once it was open I could see the original locking mechanism on the floor inside the door. They knew for a fact that it was broken into. There was no maybe. It took way too long to get in touch with someone who could actually let me in to check it. There is no one onsite and no office. When I was finally able to be let in, it was completely ransacked. I know for a fact that they stole one thing, because it was new in the box with the packing slip. The rest is difficult to know for sure. Some things were thrown and destroyed. They dumped out bags and boxes of stuff (paperwork everywhere) and random things were thrown all over. I didn’t take everything apart and open it, because some things were really heavy and the boxes had been broken, so they wouldn’t be easy to move around. I did my best to put everything back together. A lot of my things have been there for years and I don’t know exactly what was where, so I have no way to know for now. I spoke to the guy who was on site. He said that the building is not very secure and Public Storage is aware of this. He said that they have had frequent break-ins, especially recently. The company hasn’t put in any effort to get better quality security for the doors and he said the building has poor security in general. He said this site in particular has the worst security in place. Apparently, they have used the site as a “test” site to see how it will do as a fully automated site. So, they usually have no one working on site anymore. I didn’t realize it until this whole ordeal, but they closed off the office and it is only a small room with a kiosk now. Even though this has resulted in more break-ins, they don’t appear to be interested in changing it. I asked a lot of questions about how they were able to access the building and why they haven’t figured out who was doing it. He said that people will sometimes rent a small unit, so they can get access codes and then they break in to other units and rob them. They are aware of this and do nothing. They clearly aren’t even looking into it. They have cameras (only outside on the ground floor) and a log of access codes that they can go through, but they have no idea who has been frequently robbing units?! That is beyond absurd! He said the company is cheap and just doesn’t care. He also said that one of the outdoor units was robbed horribly, which is the only place that they do have cameras, and they still haven’t caught them. He told me to contact the company and complain, but they still probably won’t do anything. On top of this, they have raised the rates consistently to an absurd amount. How can they not even offer a discount after a break-in?! The way they “fixed” the door is ridiculous! The new lock isn’t even flush against the doorframe. The place that they pried it open is still clearly indented and obvious. I told him I could pry it open in its current state with what was in my purse at the moment. He just shrugged and said, “Yea… Public Storage is a really cheap company.” More than half of the units in that hallway alone look just as bad, or worse. It looks like they had a crowbar and pried the locks off. The way that they put it back on, I could pry it off even easier now, rather than harder, which is what it should be. The glass on the doors to the building have also been broken and their “fix” is taping them?! There are easy ways that they can make the units and building more secure, but they do nothing. They can definitely afford it, since they price gouge so much. They could even hire a security guard. As soon as I am able, I am going to move out. I wish I could do it immediately, but unfortunately an injury is preventing me from being able to do it right now and every day that I still have my things there fills me with more and more anxiety and stress.

Excellent service 👍👍👍Thank you secure location

Good place and good service Katie and luke

I HIGHLY recommend Public Storage, and especially this property in Studio City. Katie (District Manager) and Matt (Property Manger) smiled and greeted me as soon as a walked in the door. Admittedly, I was just seeking prices and size options, and had no intention of getting a storage unit today, but their fast, helpful, and super friendly demeanor, along with the exceptionally clean and well taken care of property made it a no brainer! It was a super fast and seamless process too. Thanks!

Was going to rent a storage space here. But after reading the most recent reviews I don't think so. To be very clear your stuff will get stolen here and the management won't do anything about it as they raise your rent uncontrollably month to month.

DO NOT RENT HERE!!! CONSTANT BURGLARIES!!!!! RENT RAISED EVERY 6 MONTHS!!!! Awful experience, horrible customer service. I had two separate units and they were both burglarized multiple times. First time the padlock was picked. The second time the lock was cut. The final time the entire locking mechanism was cut out of the door with a saw. If you rent here, pay for the insurance and have all your belongings documented with receipts. Prepare to file police reports for stolen property. The police told me that they are here all the time to take reports. Management will do nothing to prevent this. No cameras, no security, nothing.

After a week of moving in, I get a call from someone at Public Storage saying that my unit got broken into. I begged and begged for more info but she would not give me anything over the phone and that I had to show up to the unit asap. I left early from work to get there. When I got there, the whole place was a total mess. The entire 2nd floor of 20-30 units were all broken into. People’s belongings were everywhere on the hallways. The police and the district manager were there but could not do anything because apparently there are no cameras and no security system. The only camera they have is on the 1st floor by the elevator but the district manager would not even confirm that the camera was working. People there, including myself, were very angry and upset because of the fact that our things were stolen and the district manager was basically saying there’s nothing they can do about it. Apparently, break-ins at this storage is a common occurrence. These thieves would rent a storage to gain access and then commit a massive break-ins. They target this particular location because there is no one who works here and there are no cameras or any security system. Also, locks are way too easy to break into. On my move-out day, I got stuck on the second floor for 30 minutes because the elevator stopped working. There was a person stock inside the elevator too. They have 2 elevators but the one on the right is never in operation so only the left was being used. The emergency call button does NOT work and we tried calling the Public Storage office for help but only went to voicemail and it was only 7pm. Then, someone called 911 and the firefighters showed up to get us out. Please, if you’re reading this RUN AWAY!!!!

Theo and Katie helped me. Great service

Do not waste your money or time storing things here! The next day after renting a unit, we stopped by to drop off our things and someone’s storage unit was broken into three times, the night before being the third. This place gets broken into almost every single day and the owner does not take proper measures to make sure it doesn’t happen again. There are no cameras inside the building which makes absolutely zero sense, especially if break ins are common. Windows were smashed last time we were there, locks and drywall adjacent to doorknobs showed clear signs of attempted break ins, sketchy people show up only minutes before closing time only to exit from places that aren’t accessible to the average storage unit owner. Almost everyone that we have spoken to has recommended to not store here and has experienced atleast one break in. If you do however choose to store here, do not store items that exceed the insurance coverage amount (which isn’t high). I genuinely believe this company is deleting bad reviews hence why there are good ones that are years old. Search for reviews on yelp and that’ll paint a totally different picture.

Great service by Katie

Brad was a big help with my questions.

Prices online are misleading. Once you are renting out unit they raise the prices within few months without explanations. They only have good reviews online because they make you write them on your first day of rental.

Thanks so much for the new carts !!!! Awesome

Promos aren’t what you think. I got a $60 price hike at 6 months (not even a year). Also had my unit broken into.

This storage unit is great but the customer service is even better. Alba was so incredibly helpful with all of my questions and concerns. I was nervous at first to leave my stuff in a storage unit but after Alba answered all of my questions I knew my stuff would be safe! Thank you so much!!!

The worst. There is not on-site staff. The elevator has been down for almost a week. I can not get up to my unit. Customer Service is not helpful.

Liz and Alba are the best

Liz was excellent

Mike went above and beyond the Call of Duty to make sure that I was 100% satisfied in a challenging situation.

I remember Liz when she was in the Tarzana location and was happy to see her in her new location. She is an awesome person and has helped us very well now that we moved to Sherman Oaks

Excellent service!!! Ramseys is amazing!

Liz was very helpful and patient

As a business owner, I currently rent two units at this location (4610 Van Nuys Blvd) where we store supplies for our company as well as some personal items. I can’t speak for other facilities, but I’ve had a pretty negative experience with this one. It should be simple, move your stuff in and forget about it until you need something or move out. However, on day one, I arrived to find one unit had a broken lock which forced me to wait a week which was not pro-rated. This should have been inspected before I hauled all my items up two stories and then down again. Literally, 30 days later I was given a $50 rate increase to monthly rent. This is not due to any expiration of a “move-in” sale or promotional. They simple went up as if to say, you can always go through the hassle of moving out again if you don’t like it. I was eventually able to persuade them to delay this increase to a more reasonable date. A few months later, the door to my second unit came off the tracks and which made the unit inaccessible until they fixed it nearly 6 weeks later. When they supplied me with a new lock, they provided me with the wrong key. Following this, I got stuck in the elevator for nearly 90 min and had to call the fire department who arrived just as it decided to work again. (while waiting I noticed it had exceeded inspection). Having occupied the space for one year it was time for the 50% increase in rent. I then arrived two months later to drop off some items, this time neither elevator worked and I had to return another day to unload. When I complained to management about this, I was told they would give me a rent reduction. Do you think that happened?…nope. I called, left a message. Never heard back. I would remained a tenant but with the increase and poor management of this facility I’ve decided to pile at least one of the units into my over filled garage and look for a more accommodating space when I have time to move from the 2nd. One or two incidences I would chalk up to bad luck…but drastic increases in rent with poor overall service and facilities has convinced me otherwise.

Great customer service as alwaus public storage is always super helpful

Very good service satisfies and happy OK

First using public storage Katie was so helpful and kind

Mike the district manager lied about giving me a refund and told me to leave a 5 star review so he would reverse a charge for a lock. He never did it and now im updating my review

❤️🇱🇨

Good customer service

Liz was absolutely amazing!!! Place is clean and fresh. They have AC in the storages. Thank you.

Daniel called to let me know I would not be charged for being a little late to move out. It was very nice of him. Great experience with him.

Brad is great! We have had units here for years and he is the best employee we have encountered so far! He is very helpful and keeps the place nice and clean. Awesome job Brad 👍

Mike was a great help! This is a great location! Friendly, clean and very high tech! Thanks Mike!