Public Storage Self-Storage Units at 555 Roseland Ave, Santa Rosa, CA

Oh my goodness - I just left this facility with the most delightful storage experience ever. When I originally went in a week ago, it was an Extra Space storage but when I arrived today, it had transformed into a Public Storage. I was nervous that my reservation would’ve been canceled or lost, but that was quite the opposite. The two women that were working were not only friendly and charismatic, but genuine and helpful. They allowed me to keep my original reservation after finding the appropriate email. Then they walked me through the steps to download the app to gain gate access, etc. I don’t think I’ve ever left a storage unit smiling as much as I did. I highly recommend this company for your any and all of your storage needs. Thank you again for the lovely customer service 💕🫶🏻

Excellent service, accommodating, willing to make the effort of pleasing the customer.

Nick was very helpful . I appreciate his service

Nick was very helpful finding the right unit size for me today. Thank you

Nick was really helpful and friendly! Strongly recommend!

Nick was awesome!

Excellent service Nick helped me get squared away in a professional way !

Nick gave me a great price and space I would send his wY

The whole place is infested with cockroaches and they refuse to do anything.

Quick and easy. Nick was great

Nick was awesome. Wish I could give more than 5 stars

Nick and Lizzy were very awesome

Very easy to deal with. NICK and RANDY were very helpful. Price is very reasonable

Super gracious for the service provided upon move in! Thanks so much Nick!!

Nicholas was awesome

Very great place.

The men at the site and on the phone were helpful and considerate.

Nick and Randy were awesome.

Great pricing and super helpful staff. Thanks for making a stressful time a little easier to navigate.

Nick & seetha are THE BEST! They helped me get settled in. We're friendly. And explained it really well.

Nick has been great!

Nicolas very helpful

Nick was super awesome and stayed open late to make sure we got our unit

Nick was very clear and very fast and straight to business , we were in and out quick lovely service !! Quick n easy !!

Randy and Nick were amazing! Helped me with transferring units and making my moving process a million times easier! I really appreciate their great customer service!

Our apartment lease was ending and our new apartment move-in date is set for the end of the month. Nick and Randy made it super quick & easy to set up a storage unit to move our furniture into for the time being!

Extra Space Storage on Roseland Ave has been so helpful in our need for storage. The office staff, especially Nick, has always been extremely helpful and accomodating everything I call or visit the office!

Nick was fantastic and very helpful

Really great customer service and friendly staff every time I visit the office to make a payment. Thanks Nick!

Randy is the nicest, funniest guy and always willing to help! And Nick is amazing as well. Thank you for a pleased experience. I feel safe with my items here...

Very helpful and polite

Both employees were super helpful

It's really good there services there are really good.... customers services is great!

Initiated my rental and got things moved in smoothly without issues. Staff was nice, very informative, and supportive. I recommend this place if you need a storage facility.

Nick the office guy is my man! Guided me right along to the correct solutions for me. Conscientious as the day is long. Extra space, give this man a raise!

Nicholas was extremely helpful in finding the appropriate storage needed for my personal items. Highly recommend if looking for storage in Sonoma county!

Frindly and professional staff. Very helpful for my storage needs. Very courteous.

Amazing service! Thank you again!

Just moved to Santa Rosa and Extraspace was extremely helpful in finding us a good location and Nick was great on getting us set up. A stressful move was minimized by this organization.

Muy buena persona muy amable y me alludo mucho

I've been storing my stuff here since 2019, Nick and Randy have ALWAYS been super sweet and helpful! I would HIGHLY recommend this place!

Be ready for the egregious "bait and switch." **UPDATED from 1 Star Not even 24hrs after posting my review I was contacted by Extra Space and I have to admit, their customer service and dedication by the local managers (Randy and Nick) to find a solution to my situation is commendable, appreciated, and restores my full trust at this location. Thanks guys. Signed up little over a year ago for the great price of $60ish for a 7x10 ... 3-4 months later it DOUBLES to $120ish. Ok, fine.. $120 is more in line with market rates. And now the next notice arrives maybe 8-9 months later for a $100 increase ..an 85% jump (absolutely laughable in its greediness). The units are about what you'd expect..I've found rat droppings on my boxes despite the traps they setup, some have been broken in to I've heard, the bathrooms are no longer open to paying renters because I was told "they're trying to sell the place so they haven't purchased anything (to replenish the bathrooms or clean then I presume) in a few months." The people who work here are generally friendly with a tinge of crankiness.. probably brought on by the complaints they have to deal with due to this company's, let's be honest, SHADY business practices. I have another unit in Sebastopol where I pay $220 now after a $20 increase after 13 months of renting...for a 10x10!... and that unit is indoors, with CRAZY security (almost annoying really but I know my stuff is safe), a roll-up door, ZERO pests, clean, and with multiple bathrooms for renters to use lol. Stay away from this place unless your just looking to store your things for 3ish months. The facility employees will front you smiles to make you feel comfortable and gain your trust, then the company will gouge your pocketbook with increases after they get you on autopay and hope you don't notice. The front desk employees will also repeatedly ask you to provide a review on Google after signing up know that most of us don't go back to reviews to update. I was going to write a 5 Star review after getting my unit but I just forgot. Thankfully I didn't bc this is NOT worthy of even the 1 star I'm forced to give in order to write this review.

Nick was awesome helped figure out pricing for new storage and transfers

Great service, great pricing, and helpful during the frustrating, and often confusing times of finding a storage unit to rent. However, G- Maps has not given an accurate entrance location. You will need to drive down Roseland Ave. and the entrance to the office is approx. one (1) city block and to the left side.

Nick was very helpful throughout the complete registration process.

Nick was awesome. Great customer service!

I have been a customer at your place less than a year. I had 2 rate increases within a year’s time! My second rate increase was with in 3 months to 183 total! Then get another 7 months later to rise to 256+ dollars! Nick ended up checking and talked to corporate office and now my increase was only 191! I am very pleased with your customer service now then before.

Could not have been easier to book a space for my RV! From calling to enquirer, checking the space out and driving it in all with a few hours! Thank you for making the process so easy and friendly!

Nicholas is very professional, straight forward, and kind.

Great customer service, fast and easy

Excellent service, highly recommend this place

Very esssy online set up

This has been the easiest hassle free storage place I’ve ever been with. Nick was a fantastic help getting me set up! Highly recommend. Oh Also, their prices are pretty faire compared to others.

Very helpful and nice people. Always willing to help.