Public Storage Self-Storage Units at 1020 Spring St, San Jose, CA

Great location right off the freeway, nice and clean. The manager she so helpful

Front desk attendant Tiffany was SUPER helpful and friendly great service

I just rented my first storage unit today, and I had such a great experience! I had been putting it off because I wasn’t sure what to expect, but everything was so easy to set up. James was amazing — he took the time to explain everything clearly and made me feel completely comfortable with the whole process. The staff is friendly, the pricing is very affordable, and the setup was quick and stress-free. I highly recommend Public Storage to anyone looking for a reliable and easy storage solution!

thank you James for your help! Happy to do business with this facility

James gave me a awesome experience and fantastic customer service service

Vermin One star goes to the employee who is always on-site. He consistently provides excellent service and truly deserves five stars on his own. Unfortunately, my experience with the company as a whole tells a different story. When I first rented my unit, the facility was owned by Central Storage, and I enjoyed working with them. Since Public Storage has taken over, however, I’ve experienced issues that the company refuses to take accountability for. I discovered rats in my storage unit after noticing that a sealed package of water wipes had been chewed through. These were not food items (which are prohibited), but rather household supplies. I contacted Public Storage’s corporate office, and the only compensation offered was a one-time courtesy credit of $25. I also reached out to my renter’s insurance company, Lemonade, but they do not cover vermin or insect damage. Orange Door Insurance, Public Storage’s primary provider, does cover such claims. Only up to $250, with a $100 deductible. This means that, at best, I would receive $150 to cover any losses. As a “solution,” I was handed packets of rat poison to place around the unit (which the rats have completely ignored) and told I could move to another unit on the property. I would be responsible for the moving costs and a rent increase, even for the same unit size. While I value supporting small, independent companies, I cannot recommend Public Storage based on my experience. Accountability and effective solutions should be standard, especially when customers entrust a company with their personal belongings. 9/30/25 2 days after this posting my rent for storage increased $50. Retaliation. For a place that has rats and mice?!?! Not worth it.

I don't usually leave reviews, but had a great experience that I had to leave a comment. Came in with a bunch of questions, but James able to answer them and made recommendations. I appreciated his insight and made a situation that could have been more stressful, less so. Thanks, James!

When i went, i was helped out by James. Though i had questions about certain things he stayed patient and helped me with whatever i needed. Super stand up guy, nice to see the level of patience and professionalism especially nowadays. Thank you James :)

Exactly what I needed for my moving and storage experience

Yeah 🤣

I came to this warehouse and the administrator who received me was Sheila. Although my English was not good, she was still very patient and enthusiastic in treating me. I was very satisfied. Thank you Sheila.

Got to talk to a gentleman I believed was named Ray. I had some questions about availability that he was able to show me and showed me other locations so I wouldn't have to travel far. Thanks again Ray I really appreciate it.

Thank you Ray! He was able to navigate me through my public storage app so I can put a new card for auto pay. He was extremely helpful! Thank you!

We had a great experience today thanks to James! His customer service was outstanding. He’s super friendly, knowledgeable, and incredibly patient. James went above and beyond to help us, making sure everything went smoothly and taking the time to answer all of our questions. It’s rare to come across someone so dedicated and genuine. We truly appreciated his help and would recommend this location to our friends.

James is so wonderful and helpful. We've not used a storage unit before and were dealing with a cross country move and couldn't see the place before hand. When we arrived, James was there. He stays on site and makes us feel very comfortable. Thanks James for all your help.

This location is great for me and James in the office is always super helpful and always pleasant, much appreciated!

The property manager that lives on-site is awesome keeps this place in tip top shape keeping our storages secure and is very helpful when I have a questions

James at the front desk is great. Got a lovely little unit for temporary storage while we get our house deep cleaned.

Ray is extremely knowledgeable and helpful. He answered all of our questions and I would highly recommend reaching out to Ray for his excellent customer service, especially at this location.

I love everything but the hours!! The office staff are friendly and knowledgeable (and can't do anything about the hours!), the grounds are kept clean, prices are competitive with other storage places and I feel like my things are kept safe. All in all I am very happy here and my score would be 5 ☆'s if they just closed later! Thank you Public Storage! =)

James was very helpful! Made the whole move in process very simple and answered all our questions!

I had storage here for 2 years before it was public storage it was Central Self Storage. I don't go there often but I went there a week ago and I was infested with rats. I never had this issue when it was Central Self Storage. But the guy in the office was more than helpful I didn't get his name.

I want to commend your front-desk staff James for his exceptional service. As a retired army officer, his rigorous training shines through in calmly handling challenges while maintaining professionalism. What truly inspires is his dedication as a father of eight children - he extends the same patience and attentiveness to customers, whether assisting elderly guests or resolving complex requests. His ability to balance immense family responsibilities with heartfelt service reflects both personal resilience and your company's values. Employees like him transform routine interactions into memorable experiences.

I give this guy 10 stars if I can. I am absolutely pleased and impressed. Great customer service and clean property. Thank you James for all your help!

Came to find the perfect storage for my needs James helped me out and let me tell you he was kind knew what he was talking about and me in and out in a timely manner so I can move my things in!!! Thank you James for your amazing service

They nickel and dime you all day. $20 to speak to a human no one in the office to talk to free. Cut my 3 locks off at 7 days put their locks on my unit. Changed the access hours from 7 to 7 to 6 to 6. Public Storage just sucks all around.

So if you're moving in on the 1st of January, you cannot access your things?

They don't get robbed it's the property managers brother who goes through picks out what they want turn around and sell it at the flea market and pretend they got robbed.