Public Storage on 54th St. has the kind of staff that makes you feel like you're walking into a friend's house instead of a storage facility. The ladies at the front desk are always so nice, it’s the main reason I’m sticking around. Honestly, they could probably sell me on keeping a storage unit just for my old mismatched socks.
The place is always clean, which is a huge plus. It’s comforting to know my stuff is stored in a place that looks like someone actually cares about it. The staff is super attentive—if you even *look* confused, they’re on it before you can say, 'Where’s my lock?'
If you want a clean, safe, and friendly spot to store your things, this is the place. Plus, the ladies up front are the kind of people who could make you forget you’re even paying for a storage unit in the first place. Highly recommend!
The property is nice and clean and all the employees I've spoken to was very nice and respectful 👍🏾
My only concern is that they open late and they close early.
Great job kianni and Brianna! Much appreciated 👏
Great service and clean spaces!
Victoria was so nice and helpful! Thank you for your great job!. :)
Brianna smile is contagious, very helpful.
Briana was so welcoming and professional guiding me through the process of renting a unit. The first person you come across in any business will usually set the tone for what you should expect from the facility as far as professionalism goes. Initially, I was overwhelmed prior to arriving but Briana made it so easy and was very informative which allowed me to be more comfortable! I look forward to the future interactions I will have during my time with Public Storage on 54th!
Brianna is amazing! Thanks!
My stuff was ruined by rain water and I was told I rent at my own risk. Absolutely zero compensation.
To follow up on what happened, public storage and I were able to find a resolution for the incident with my unit. Victoria once again was very nice and helpful. I'm glad we were able to work it out.
I thought we worked it out but this place is a scam
Do not use this place for storage. I've rented a few different storages and this is by far the worst. I was supposed to receive 2 months free rent after a mudslide ruined some of my stuff. Nobody told me that the 2nd month wasn't approved and there was lien put on my unit. when I figured it out on my own I paid the month anyway but the lien fee was still active and that was enough for them to continue with putting my stuff up for auction when it shouldn't have been since I paid that month. I wasn't even behind in payments besides the lien fee which should have been lifted. After all this I can't even get in touch with anyone at any corporate office. How convenient
Victoria y su equipo son amables y te ayudan.
Briana provided great service
I rented the space for another location in no time. Thank you Brianna for being so kind.
Thank you Brianna! I appreciate your help!
Brianna was very helpful and advise me on where I could go to the nearest dump to get rid of a large amount of trash. She was very sweet and very accommodating and she has patience for my mini question. She’s an amazing addition to the Public Storage family.
Carlo and Victoria provide great service.
Brianna was so pleasant, she helped me with logging into the app to pay bill. Thank you Briana
$338 was my payment @ a year ago, went up to $433 NOW $514. This is a 52% increase with no warning!!! It is out of control! Been to the office twice with no help. Even called customer service more than a few times. Do not rent here. Repeat do not rent here.
Victorian very helpful but I don't know the other lady name not very nice
Very nice and professional
Gracias Victoria por ayudarme con la aplicación. Muy amable
Victoria provides great service. This is my second time storing here.
I needed help moving some boxes and the staff were very helpfull, ill use this place again for sure!
Victoria es muy amable y me ayudó mucho. Muy buena persona.
Brianna was the best. She helped me with the app. I appreciate her. Thanks
Brianna was very helpful. She has a very nice smile. Wish you best à
Jennie was amazing! Provided VERY detailed explanation on the whole rental process! Definitely recommend this facility!
Victoria and Janette are great !
Janette was very patient with me
Janette and Victoria the best so sweet and helpful.
Victoria provided great service and help me setup my app
Victoria gives great service and she is very friendly and helpful.
Janette and Victoria provided excellent service.
Victoria is awesome she’s very polite and generous she’s a very good worker she needs a raise she always helps me when I need help
Have enjoyed their service for over a year, will continue my rental space until needed
This location seems nice from the outside, but they have rat infestation inside. Rat droppings remained uncleaned for weeks, so I decided to move my stuff somewhere else. My boxes all had rat droppings and fur. For the high cost of these units they should be better cared for. I recommend scoping out a few other storage facilities around the area for cheaper prices and better service for your buck.
Their front desk staff were always very nice and helpful. I don't know who is in charge of their cleaning, but they weren't doing much of it.
Their app is pretty convenient too to open the gate and keep track of when you accessed the unit.
Friendly service but closed for lunch.
Victoria fue muy paciente y muy amable
The manager at the time, harassed me about every little thing. The threatened to evict me cause I changed my sweaty shirt. Then the manager would always walk by my storage unit after I opened up storage door and he would be listening to this R&B song with the lyrics (my body on top of your body). And ofcourse he happened to be an openly gay individual Which made me uneasy about the song and the constent harassment. I ended up relocating to a different storage facility...
Brianna was more than helpful when it came to choosing the perfect size unit for me. As soon as I walked in and saw a huge welcoming smile, I knew it was going to be a smooth ride from there. The atmosphere over all was great! The place was nice and clean. The customer service was phenomenal.
Brianna had answers to all of my questions and was very knowledgeable. Definitely the best experience I've had purchasing anything! I was actually purchasing a unit in a different location while being in that one but Brianna was more than happy to accommodate and walked me through the app in doing so. The customer service and mood felt so welcoming that it was actually hard to leave. I hope Brianna gets a raise. Brianna is a very valuable employee! If had a business I would hire Brianna in a heart beat.
Thank you Brianna and Victoria. You guys were very helpful.
Victoria fue muy hamable y dio buen servicio.
I just want to say Brianna was very kind nice and helpful and she she deserved employee of the year she's really been helpful behalf of f 103 we thank you for have her as a employee
Victoria provides great customer service.
Great customer service from Victoria
Great service from Victoria.
Victoria fue muy amable, gracias por su pasensia
Brianna really helped me out a lot. Please tell her thank you.
Great service from the young lady Victoria
Buen servicio de las muchachas Victoria y Brianna.
Viçtoria is very knowledgeable and helpful.
Spent all day trying to find storage and getting yanked around. Showed up and Victoria was incredibly helpful and gave me the experience I was looking for. Quick, easy, and efficient!
Brianna here on the 54th/Euclid Ave office, was very helpful and knowledgeable about the units , she also recommended moist catcher for my clothes. She was friendly and courteous. Thank you Brianna
Thanks Victoria you are very helpful
Victoria is very helpful thanks for assisting me with the App.
Victoria is awesome, she is always helping me. I miss Jenny too she was great.
Thanks Victoria for helping me with the App.
Thanks Brianna and Victoria for all the help.
I stopped at public storage on 54 just looking around and I was greeted with a smile that was so welcoming. Dawn was so great she was patient and explained everything to me being my first time at any storage facility. She took the time to show me units and my options with no pressure. I knew then, this is the place to be. The place was clean and maintained to the highest. Thank you again and again Dawn.
Victoria helped me and gave me excellent service expecially with my disability being patient. Thanks Brianna for putting a smile in my face. Will definitely recommend
Victoria is very helpful and understanding. Thanks for helping me get my unit situated.
Dawn provided great service. Thanks Victoria for helping me with the App.
Good spot to storage your extras
I love this public storage experience. I have been a client of public storage for over 20 years. However this is a different experience I have a team here that actually takes care of me and I so appreciate from management a.k.a. Victoria to all of the ladies that assist her they take great care of their clientele. Their environment is extremely clean and I always feel safe when I am on the premises. This also allows me the security that my stuff is also safe. Great team great experience I definitely recommend to all.
Well run facility, but the rent is very high..
So my storage unit was broken into.. the lady told me this was the 4th time it has been broken into. They do not warn you at all if a storage unit has been broken into before. You pay insurance and I couldn't get anything for all my stuff that was stolen because I didn't have pictures or receipts of my items. They could not move me into a different storage unit after mine was broken into. I moved out my stuff completely on the 1st. They changed me full rent for one day. Do not trust this place with your stuff. They only have one camera and it's near the gate, No where else on the property.
Have had 2-3 units for 5+ years. Staff are always polite & professional. Premises are kept clean. Have never had a problem with staff. I can highly recommend them!!
Fast and friendly service.
Sheena was a great help with choosing our unit she showed us a few and gave great advice
Staff is great :) wish it were open later in the evening though
Muchas Gracias Victoria.nos ayudaste en todo.eres muy amable.del 1 al 10.te pongo un 🤔🤔🤔🤔😁😁😁10 gracias..
They never answer the phone their never in the office when needed where r they
Sheena was very helpful! Great customer service
Sheena was the best and very helpful.
Best place in the world to live your belongings safe and so clean .
Sheena was amazing and very helpful great customer service.
The customer service at this location is awesome the site manager Vikki was very helpful respectful and professional.
She goes above and beyond detailed everything about the facility.
From security checking the storage rooms making sure the doors are all locked and secured I feel safe to leave my personal belongings at this location.
Thank you!
Victoria is excellent good sell lady. Very helpful.
Crystal has outstanding customer service. She delivers and makes a difference with her customers. And exemplifies outstanding customer service. #1 in my book. She deserves a raise ❤️
Crystal and Jenny great help excellent customer service
Crystal was phenomenal! Thanks for your help! First time renting with Pubic Storage and it went so well couldn’t ask for better service! Thank you.
Crystal gave good service helped with the app
Victoria is very helpful.im satisfied with the service.
Cristal explained everything down to detail and has me ready and out in no time.
Crystal was amazing! Super helpful service
Crystal and Victoria always nice and very helpful
Victoria and Amaya provided excellent service.
The staff here is so helpful. When I had a stressful situation involving missing keys, Crystal reassured me and helped me to quickly take care of it. Wonderful customer service!
Awesome place. Great staff. Reasonably priced.
Great customer service! Crystal was completely understanding and helped me navigate the app! I appreciate all the help!!
Crystal gave good service and helped us with our questions
Crystal provided good service
Crystal was very polite and professional, she helped me set up everything on the app and went over the apps features with me, she was very knowledgeable, helpful and answered all my questions.
Victoria gives great service all the girls are very helpful.
It been a hard time with this storage
Crystal was very helpful trying to help me with the app. Very nice and friendly
Crystal gave good service very helpful
We were helped by Crystal. Super nice and friendly. Kindly, Answered on our questions! Also, I love the app that allows you to access your account and unit with a click of a button
Rebecca and Victoria are Outstanding Representatives of your company. They provided excellent customer service from beginning to end and made me feel at ease in my time of need/transition!!
Victoria is very helpful and polite
Crystal was very good and helpful.
No hassle, super fast and easy access, you can do everything on an app if you want to or walk right into the office where the ladies there are hella cool and easy going. They were always happy to help me no matter what time of day, even minutes before closing they welcomed me in and helped me with everything I needed. I Am truly grateful for the kindness and patience they showed me.
Jenny- it’s very sweet. She help me step-by-step walk me to the unit so friendly with my daughter. Amazing customer service!! I would definitely continue using public storage just because of her awesome customer service.
Jenny and Crystal were very helpful. Great customer service and they helped me find the unit that I needed!!! Thank you Public storage for having great employees!
Crystal and Victoria we're very Nice. Great customer service answered all our questions
Crystal and Victoria were very nice and helpful
Victoria muy buena atención muy amable
Crystal was very nice and helped me with the app. Great customer service
Crystal was very nice and helped set up the app
Front desk assistant Victoria was very friendly and helpful fast and just knew what i need she was amazing thank you for your service .
Victoria provides great service, appropriate all the help and patience
Crystal was nice and helped me with the app
Crystal was very helpful and efficient
Crystal was very nice and helped set up the app
Ladies always have a smile and very helpful
Jenny gave me the best service at Public storage!
Very Nice staff. Property is always nice and clean Victoria, Jenny and Crystal are always nice and helpful
Victoria is very helpful and provides amazing Service. Highly recommend this clean facility.
Victoria was very helpful and provides great service.
Beautiful and pleasant staff very helpful
Staff is very helpful,Professional and very knowledgeable.
Victoria provides great service
Crystal and Jenny were very nice and helpful
Absolutely the best place to store you things. Great service, great people, convenient! Jenny you are so awesome!
Crystal was outstanding and patient with myself and my son! Absolutely recommend
Really awesome customer service. I call in the afternoon and had an appointment set up right away, got to this site to check in and VICTORIA was amazing. Took me to a few units to see what fitted my needs, did not rush me and helped me understand everything I needed to know. I feel really comfortable leaving my things with them after meeting the team. Good job team public storage👍
Victoria and Jenny where very helpful in everything
Great service. Bailey was awesome and made getting started super easy.
Victoria was very helpful
Great service from Crystal perfect storage
Thank You Crystal now I have a secure space to put my belongings for my sudden move ! Very helpful and informative ! Cheers to beginnings of 2022
Crystal and Jenny were very helpful and friendly.I appreciate the service
Crystal provided good service