Public Storage Self-Storage Units at 1498 Oddstad Drive, Redwood City, CA

Maribeth worked at the public storage at the 1498 Odstaddstad She was very helpful , kind and worked a little more so I can get best. I would say she gave me the best customer service I had in along time. Thank you Maribeth!!

Too bad that you cannot give a 0 star rating 1> a long, complicated, impossible to read contract in under 4 hours 2> numerous surcharges for insurance etc 3> different pricing for web and in person. I lost the web price by completing the rental with customer service over the phone. 4> poorly staffed on site 5> i went to the location on start date and there was no manager to complete rental. (I had set a start date earlier than my move in date since rentals need to be done less than 2 (?) weeks out.) A message was left with managers posted number. No response. Had to leave. Call returned 2 days later. Luckily the start date was before the actual move date and I was there only to set up some shelving in prep for the move 6> It turns out that information such as gate codes, billing etc is sent by text from an anonymous sender which anyone who desires to have their phone not be hacked would delete immediately. Which I do. It turns out that I eventually did get an email with the gate code some time after the start date. 7> Called to customer service again to have a transfer to a different space to be completed by an on-site manager on the move in day. An appointment was made via customer service to meet the on-site manager at 2pm on the day of the move. I specifically asked customer service "Are you sure that someone will be there?". Assurances were given 8> I reserved the new space on line complete with a reservation number which I printed out to show the on-site manager on the day-of 9> I arrive on the move day with a full truck load in 100+ degree direct sun. NO MANAGER present. No AC in the truck (not public storage's fault). A message was left with managers number as displayed on the locked and empty office door. No response. Call to customer service said that they would notify district manager. No call back. Call again to customer service which gave me a number for the district manager. The number was useless without an extension. The message said dial 0 for the operator. Dial 0 and get "invalid entry". Try 3rd call to customer service and ask for supervisor since customer service seems to be working off of a script. It is still over a 100+ degrees in a hot open concrete. Cannot get supervisor. I finally got hung up on by customer service after losing and regaining my temper. Finally Stefanie from another location altogether (Belmont CA) called and actually came over to take care of the problems. She deserves a huge bonus for taking care of the failures 10> It turns out that making an "appointment" to see an on site manager via 'customer service' is meaningless since the actual managers get no notification. 11> It turns out that there are managers on site only part time 12> It turns out that making a "reservation" on-line is meaningless. No reservation is actually made and the space that you were planning on has been rented to "first come first served" Stephanie did manage to make the situation right and is a huge asset to an otherwise dismally run enterprise.

Maribeth was great, walked me through the process, found the best space for me at the best price, and got me on my way quickly

I had a seamless experience from online reservation to the physical premises and secured the space I needed on the same day. Maribeth at the Redwood City location was exceptionally helpful in expediting the process. Much appreciated!

Gate was broken for several months. Wasn’t able to access my storage. Wasn’t given any discount or refund because of the inconvenience. Was already paying $300 on rent when they increased Rent by $85 dollars from one month to the next without any written notice, even though I couldn’t access my unit. There’s no customer service support. Personnel were not helpful. Was overcharged with No prorated refund. Charged $385 for the same unit currently available for $120.

Terrible place, they were closed for more than 2 months without being able to enter by car, only on foot, they did not give any discount, I delivered the place on the 1st of the month and they charged for the entire month and you rent at one price and they raise it after 2 or 3 months without notice because it says it's in your contract, they are very liars, terrible place

We needed a storage in a hurry for a family member and the manager was there. She was quick and completed everything in 15 min or less. The storage was clean. She did not try to oversell us a larger space. We used the app and its easy. When it was time to move out it was also easy. We have used other public storage before and did not have a good experience so we are happy with this one.

Seamless admission to register and get set up. The gentleman at the desk was fast and efficient. Highly recommend 👍🏻

My son and I rented at this location, we always enjoy going in. the office because of the warm welcome of the Property Mgr Maribeth, she always greet us with smile and helped us on our storage needs. The place is clean at all times and we always see Maribeth walking around and greet everyone we felt secure knowing there’s another set of eyes watching over our belongings. We will highly recommend this property to our friends and relatives. Thank you Maribeth.

Maribeth is my angel. I wish I could use public storage more but have to move to another state. Perfect place to store your valuables. Do not hesitate…

Maribeth is an excellent,kindvery courteous and efficient Property Mgr. Today I rented another storage unit and in spite of the rain she was kind enough to help us out. I never had a problem here and I will recommend everyone to come and rent at this location

Had ground floor external facing unit for about a year - always safe, secure, no intrusion from weather elements. Easy access, staff always available and responsive.. Highly recommended.

Great comstumer service thanks Maribeth

I'm very happy with my uni and Everytime I come to make my paymenti or ask any questions I always get satisfied, I'mthank Maribeth for always there to help us, I will recommend this place.

I have been here Dec. 2023, and I have been very happy since. Excellent service, and always to help. Thank you

The gate has been broken for nearly three months. There is no anticipated date to fix it and they are not offering any compensation to current renters. They are charging full price for a service they cannot provide. I would avoid this location and look for alternatives.

The gate does not work. The employees promise that the gate will be fixed one day. They've been saying that for two weeks. This is not why I got a storage unit with car access to manually lug everything back and forth. It's horrible.

Neither my friend or I got the deal they have advertised forever: $1.00 for first month. I was told because I got the last 10x10 unit. What? So that equals no deal now? My friend was told he had to make reservation online to get the deal. Not everyone is computer friendly. No paper receipts or paper contracts given; told it's all on the app u need to download. Not true, I still haven't seen contract online. They don't break down the payments like late fees or storage payment and administration fees. Late payment is $55.40 on day 12; payment due on the 1st for everyone. I get text messages a nd calls regularly about rent due, but when rent increased $50.00 on 1 Jan 2024, I was not informed of it. No txt message, no phone call, nothing in the app that I could find regarding increase. I pay $239.00 for 10x10 unit. A $50.00 increase is for what? They installing carpet, insulation or a toilet in every unit; some kind of upgrade for such a big increase in storage rent. This is the Public Storage on Oddstad in RWC. The place in Belmont seems better. I made a payment there and they gave me receipt when I asked for one.

Convenient, friendly service, & good price

Maribeth, who help me, was so kind. Thank you, I really appreciate that.

Manager very helpful

Maribeth has great customer service. Very patient and thorough. Thank you

Very bad. Fir give you promotion, after that they rise very hight the price I was pay for 3 month $214 a/m after 3 month the rise up the price to $329.

I’ve used public storage in rwc before, clean safe and Maribeth is always incredibly helpful and smiling. Moving around the bay is stressful but she makes the experience super easy

My experience was great..... Maribeth was wonderful and so helpful with getting me started and showing me my rental unit, exceptional customer service!! Definitely recommend this Location its very safe and has great security cameras in all angles of the buildings.

Inexpensive, safe. But hard to locate and HAS Roaches! They need to fix their location in google maps

It's over priced and if you have a locker on the 2nd floor, it's a steep climb and no elevators.

Nice clean place plenty of seats to sir in.idk

Poor customer service. Seemed like I was annoying the front desk lady by inquiring about a unit that was reflecting on their website, but not on her computer. “You can show me on there, if you want, but it’s not in my system”. Taking my business elsewhere.

Gate is always working and office is always helpful. Going to upgrade to a larger unit soon!!!

Place is great. Maribeth, the manager, has been extremely helpful and was going out of her way when we were trying to upgrade to a different unit.

Maribeth is the best !!

Perfect for college student !

Maribeth was extremely helpful and so nice. She helped us with an issue with kindness and understanding. I recommend to everybody this storage, clean and well maintained!

I saw a lady in my storage unit 2 time's And she is not supposed to go in there and she is looking all of my stuff.

Maribeth is so awesome and helpful! 10 Star Review!

It was a pleasure working with Maribeth when we rsnted our unit. She's very professional and with a smile on her face throughout the rental processes

My wife rented a unit at this location and Maribeth helped us. She's very professional and kind with a smile throughout the rental. Thank you for making us comfortable and secure May.afibetn

Maribeth was running all over this place to keep everyone happy, great experience.

Maribeth is super helpful and got us set up fast!

Thank you Public Storage for having Maribeth as the Manager of the site, she was a very good help to me during my rental process, she’s very professional and a joy to talk too and very knowledgeable of what she do.

Maribeth was efficient and swift in the rental process.

Maribeth was so welcoming and friendly! She showed us our new storage space and helped us through the sign up process. It was easy and efficient! We feel like our property will be safe here!

👌👍

Unfriendly personal that are never willing to help, I was charged for several months after I had already ask to close my account they still continue to charge me, when I followed up the personal had lie in the system stating that I didn’t vacate the unit. I have lost so much money for informal and unprofessional personal. If I could give 0 stars I would.

Wow! Maribeth gave me and my daughter a good insight of the storages available! She has great sense of humor and so kind. I also liked how clean and safe the storage complex look which was the most important part. Overall a great experience!

My dad and I needed a storage for my college stuff, and we went here. Since it is my first time renting a storage, Maribeth told us about different options. Glad that she clearly showed us what’s available in a polite way. I would recommend this storage to others!

What a great experience, Went to get a space and was helped by a gentleman named Jesse. Took us to the space and was extremely informative answered all of our questions. Recommending the facility to friends and family if needing storage in the future

Exceptional service from booking to move in! Specific mention to Maribeth who was a pleasure to work with and helped me problem solve an issue I had (on my end, not theirs). Thanks Maribeth!

I am very happy with the space, service, and convenience at the Redwood City Public Storage facility. The manager Maribeth was very helpful, kind and patient with me when I was stressed out and struggling to move all of my possessions into a storage space as soon as possible. Thank you Maribeth.

This is a great storage facility. Great service and the site is always in good shape. Definitely a good choice.

Very friendly and helpful The property is well maintained and clean.!

This was the single greatest storage locker experience of all time!

Maribeth was helpful and very accommodating when acquiring info as well as when I needed to empty out my unit. Worked great for me.

Love this place I received great customer service from Maribeth

Good service byMaribeth

Efficient and kind. Thank you

It's public storage but they still have a locked fence around it to keep people out

Maribeth was very helpful

Maribeth was very respectful, polite and helpful.

easy to use. Maribeth was very helpful. Good rate for what we needed.

Great customer service by Maribeth. She was very friendly and helpful. -Joe