Public Storage Self-Storage Units at 2500 Santa Rita Road, Pleasanton, CA

Worked with Roy to get some information about my account and some potential options on how to proceed forward with a change made by corporate. The facility is always well kept and safe. I have never had an issue with the facility itself. Ask for Roy as he has great customer service!

Roy:Absolutely the one to promote immediately 😎

Roy was friendly and efficient.

I’m a Longtime customer. One of the best places to store your stuff. Property is well lit, clean and well taken care off. Judy at the front has always been helpful and accommodating for all my inquiries and requests - thank you Judy! Update 5/28/24: just rented another unit - Michelle was fantastic, patient and very helpful - she was a joy to work with! Thank you!

Judy was so great and helpful ! Place is super clean and highly recommend 👌

Tristan was amazing thank you for thr help!

Tristan was a great help after renting out the wrong size he was able to get me into another size seamlessly.

Judy took great care of me. Made the process of signing up very smoothly!!!

Judy was great. I had an amazing experience signing up for the storage. thank you Judy.

Judy was super supportive.

Judy helped me get into a new unit and made the process extremely simple and straightforward. She was very kind, polite and efficient.

Judy was fantastic and very helpful. She made the transition smooth

Judy assisted me to get a storage locker that was perfect, she was very helpful and explained everything clearly. Thank you

Judy was awesome, she was thorough and took the time to show us a couple of units, and walked us through the entire rental process. She listened and made us feel that we were a valued customer. She's a "keeper"!

Judy was great! Thanks!

I haven't found a better storage facility. After much research and visiting sites this one is the best. This place is very clean and very well maintained and SECURE. The management (Judy) truly cares that you are happy with the space you occupy and very available. Super easy access in and out.

Judy was really nice & helpful in & out 15 minutes

Judy-Judy-Judy, your expertise in navigating the Public Storage rental process is greatly appreciated. Thank-you for going above and beyond.

I rented from here for about a year or so. First off, I'm leaving this review for Judy. She is the manager on property. Judy is the best around! Trustworthy, consistent, hardworking and personable. Unfortunately the the only reason I left because they raised it 200 bucks on me beginning of this year. This is not Judy's fault, just what the company did. Judy, thank you for everything and grateful that we got to know eachother. Wish you the best my friend!

Michael and the whole process was seamless! I did the check-in via text so once I got there Michael had me set up with the app and our new storage space quickly. Thank you Michael!!

First time to rent a storage and Judy is very nice and professional. Clean and safe storage with convenience and good price.

nice customer service and good storage space

Service was excellent Judy was exceptional and very very helpful and kind!!

Judy helped me with everything I needed in a quick and painless process!

To whom it may concern: I am writing on behalf of Michael, a PS CST. He had shown exceptional CST (Cust Srvc Tech) Skills. Not only did he assist me in further understanding my rental agreement, he also explained the reasons behind its text within it. He went above and beyond and noticed that I have had 3+ rental hikes on my unit (4+ years at Santa Rita location). He insisted on submitting my account for a rental amount modification (rent reduction), due to the fact that I have yet to be late on any payment at either of my PS Rental Units at either Pleasanton locations (Santa Rita Rd and Boulder St, last 8+ yrs) locations. I just want to impress that Michael's CST Skills warrant a pay raise without question. I am military, and I am locally stationed near the Santa Rita location, his concern is greatly appreciated and customer service skills should be embraced by PS Management, FYI. Professionally, Daryn L. Depew:

With Michelle the best ever everything was handled smoothly and I will return

The customer service, knowledge of the space and having multiple units I could see was awesome. I would highly recommend the locations and appreciated the employees and how they answered my questions.

Quick service for new lock and keys

Great service! Judy is amazing person who provided best service. The prices are good.

I rented a unit over the weekend and Judy was very friendly and helpful. She answered all of my inquiries and made sure everything was working (app, access code) before you leave. The online reservation is very reliable and renting was a breeze. I recommend this place for your storage needs.

Marshall is great! We need people to help us not the automated system that never works. He really helped me.

Michelle is incredible. She’s a problem solver. Live attendants are valuable and needed at these storage offices. They get the job done within minutes in comparison to the very inconvenient machine kiosk which calls an 800 number that is not efficient nor effective. Keep people in the office!

Just got the perfect storage unit, at a great price, with fantastic service from Marshal at the Pleasanton Santa Rita location! Every detail was handled with ease. Thank you, Marshal!

I have used public storage for years and everyone one there is great especially Judy! Always so helpful!!

Well it is a year later and Judy helped me out. She took the time to straighten out my accounts and was very patient and pleasant. Thank you!!!last year John at Santa Rita public storage was so helpful!! Thank you!!!

Great Place to store, Clean and safe. Judy is always friendly and professional. came in this morning and could not get my app to work and Judy helped me fix it. thanks for your time and attention

I want to thank Jennifer Mccune for talking with me and listening to my concerns. She is very knowledgeable about the property and area. Very good customer service!

Thanks to Jennifer McCune for all her help! I appreciate you staying positive even when I wasn’t in the best mood! 😊

Thank you for a fast service!!

Awesome experience. Manager Jennifer was a breeze to walk with and work with. Paperwork took under 5 minutes. 10/10 would return and recommend!

Judy help me a lot about my stroage size problem! Now I rent a prefect stroage!

Judy was amazing and patient for all my questions and she took explaining all thee rules in details and walked me over to the storage facility to show the differences between the spaces. Absolutely love the customer service she ⁰provided

Service was great! Judy was very helpful.

I have been a business customer for several years and when I ran into a billing Issue - Judy and Tristan were quick to get the problem resolved quickly - where I met roadblocks dealing with corporate customer service line. If you're looking for a storage facility that takes care of their customers, the Santa Rita location is the way to go!

Judy was very very helpful, friendly, and professional with helping me and my move to my unit. She went out of her way to make sure everything was going smoothly with my unit. She definitely deserves recognition for her hard work.

I rented a space in the Public Storage location on Santa Rita Road for about four months. Since this was my first time renting a public space anywhere, I had many questions about how the process worked. Judy, the manager of the facility, was very helpful in guiding me. She answered all my questions fully and to my satisfaction, unfailingly polite at all times; returned my calls promptly whenever I called, and even quickly provided paper copies of public storage documents I wanted but couldn’t get when my computer failed. When it came time to give up the rental, Judy facilitated my termination of the rental in a manner most helpful to me, so that I wouldn’t have to write or go there in person. Because my interaction with Judy was always positive, I would not hesitate to return to this facility should I ever need to rent again. Thank you, Judy, for all your help!

just wanted to say thank you to Judy for helping me today. For taking time out of your day to help me figure out what was going on with my lock on my mechanism on my unit.Thanks again

Judy was excellent today and friendly and smiling and happy to see me and answered my Q's and help me through my query.

This is one of the best storage facilities my company works with nation wide. Judy is so helpful to our needs.

Judy the Manger was very helpful & professional,was a pleasure working with her and seeing her on site as she does the rounds. Thank you, John McDermott