I had a terrible experience with Public Storage while trying to move in on the same day. The customer service was unhelpful at every step of the way. Despite having a reservation, I waited over an hour to complete the paperwork, only to discover that the lady said I couldn't move in because I said it was for my son stuff. Odd. The staff seemed to accusing me of trying to do fraud in my sons name. Making an already stressful situation even worse. If you're looking for a hassle-free moving experience, I suggest you consider other options. Save yourself the frustration.
This facility shouldn't be open, but clearly they are trying to make money while they build new units. Construction for new building frequently blocks access to existing units. Don't rent here in 2023/2024 unless you have no other options, and be ready to need a car wash after each visit. Photos are of the only road from the gate to the existing storage units.
Drive-up storage is more difficult to find these days. This facility is renovating to have both drive-up and Internal, climate-controlled multi-level storage. The website was easy to use and the facility manager, Michael, was extremely respectful and helpful. He was clear-spoken, and has strong customer-service skills.
I can see why they hired him.
Excellent customer service. Everything went very smooth and easy while renting a unit and the person who helped me today was very helpful. His name was mike . Thanks
Michael was amazing, he helped me though all the steps. :) highly recommend!
April was very helpful and assistance was A+. Quick service and assistance with final purchase was simple and easy. In and out quickly. Great customer service! Highly recommend Public storage for your storage needs.
Michael was awesome! He helped us as we moved units due to upcoming renovations. He provided us with excellent customer service, showed us our options and ensured the transfer was smoothly done. Even though it was late on a Sunday afternoon, he stayed until things were all settled and we left knowing our belongings are in good hands-thank you Michael-nicely done!
Came to see my options my boss ended up renting a space for us 🙂 I had the best customer service experience April did a great job showing me how to get in and out of the site, thank you 😄😄😄
April was so friendly and helpful she answered all my questions and was so professional. She took us to see 3 different size storages which was so helpful it really gave me an idea of exactly what I needed! You got a very dedicated worker thank you for the warm and welcoming experience!
The pleasant man who helped me, Michael, was incredibly welcoming and informing. His level of professionalism and friendly attitude made my exerience much more enjoyable than before.
Michael made my rental experience so positive. His welcoming and friendly style was so refreshing. Michael put forth such a personal effort in making sure I got just the right space for my needs.
Had a great over the phone experience with customer rep Michelle. She assisted me with cancellation of my reservation and getting info on making a future reservation. I also was able to get a refund for my reservation and info on nearby storage spaces in Pleasanton and Dublin from Public Storage. Appreciate her help and will definitely be using this service again.
Stopped here to get a space and the customer service is outstanding!!
I loved the lady Jennifer she was super she knew a lot
Mi experiencia asido muy buena me sentí muy cómodo y en confianza con Michelle es una persona muy amable linda persona
The staff at Public Storage is amazing. They are friendly and very professional and have been extremely helpful with all my needs. This is my first time i've used any type of storage service and I am glad I decided to use this company. I would definitely recommend Public Storage to anyone wanting and needing storage.
The girl working there michelle was just awesome, she was great helping my mom move. Couldn't ask for better customer service 😊
Marshall at the Stanley Blvd location couldn’t have been more helpful, the friendliest and most efficient person I’ve dealt with at Public Storage.
Marshall displayed excellent communication and was professional with the best can-do attitude, public storage need to clone Marshall for every department
Switched my unit today, Marshall was very helpful and courteous during our interactions.
Michelle is Excellent , so humble , patience, and dedicated to her duty.
Marshall showed excellent customer service. Property was clean and well kept.
Se los recomiendo mucho Exelente atención Michelle habla español y me fue de mucha ayuda 👍
Even though I am not able to secure a place here, the lady works there( I am so dumb that didn’t ask her name, 🤦♂️) is extremely helpful. She explained what shown on website is different than what I need, checked in the system to locate another place that can fit my staff. Excellent service and I’d recommend to anyone need storage service.
This public storage has a drive through access. Completed the paperwork in person with Jackie who was courteous and up to date with all info. She even had different options I could choose from and walked me to these lockers so I could get a look. The paperwork was completed quickly and efficiently. Highly recommend the place with great customer service. Bruce the manager was on the spot to help support Jackie as needed.
Update
Has a new Manager, Michelle. Great customer service, friendly and informative.
Michelle and Jo were very professional and customer friendly! They took out time to show us some units and answered all our questions. Thank you!
Michelle and Jo welcomed us and were very helpful. Really appreciate the great customer service!
The best employees of the Public store! So sweet ladies !
Michelle & Jo. 😊
The staff were friendly and the place is spacious and clean. Would recommend to friends.
I first met Nicole when I walked into the Livermore office (although my unit is in Pleasanton) to pay my bill in person. She was sweet, friendly and fast. Great. It wasn’t until the following month went back to the Livermore office (for the SECOND time) that I realized how AMAZING she is. She’d seen me coming and had remembered my name, unit location AND number! By the time I got in the door, she was ready for me to swipe my card. That’s impressive! Not only is she efficient, she’s also all about the customer. Three times now she has emailed corporate on my behalf and had my rent reduced (I’ve had a 10x30 unit 5+ years and they raise the rent regularly). I wasn’t even aware you could do that!
Thank you so much Nicole! Best customer service I’ve ever experienced!
Michelle was amazingly helpful. The facility was clean and very organized. Thank you.
Michelle had great Customer, service, with a smile and very helpful! Highly, recommend this place.
What a great staff... Michelle was so helpful and professional, and really friendly. This is the best storage facility around and while we're happy to be able to empty out our unit, if we ever need storage this is where we'll go.
Michelle answered all my questions and had great customer service. Would highly recommend public storage.
Michelle was more than helpful in my experience. If it wasn’t for her over and beyond customer service I don’t believe I would have used public storage.
I came in towards the end of the shift Jacky gave me excellent customer service really appreciated the opportunity for her to take her time out of the day before she had to close to help me out thank you so much!!!
Michelle was extremely helpful in working with us to find the best storage unit that fit our needs. Highly recommend!
Great experience with Michelle and Colleen Maldonado o. Customer service was awesome Colleen and Service from Michelle was excellent on site!
I really don’t write no reviews but Public storage should be proud of having Michelle she’s gave me the best service
I am going through a lot in my life, health wise and more than you could even think….. and the gentleman who helped me today throughout my time of START TO FINISH (I’m on my medicine so please don’t be mad that I forgot your name). But you seriously helped me above and beyond to make sure I was accommodated and all my questions and thoughts were covered in my currently moving situation. Really grateful because my life has been all over the place. But whomever your name is , YOU DESERVE A RAISE!
Excellent customer service!
Wonderful service! Bruce was great and very helpful. Super easy process to get things started. Clean and secure faculty.
Fast and easy. Jackie asked a few questions to figure out my needs, and I was all set up in half an hour.