Great place. Clean structures, reasonable prices!
Gracias Isaac y Bernadette por su buen servicio.
Thank you Bernadette and Isaac for your help with renting my unit.
Shari and Dana were both very helpful! Definitely recommend this place for all of your storage needs.
Angel and Isaac good customer service
Gracias Angel y Isaac por su ayuda.
Angel and Issac are the Best !! They really helped me out when signing up for the app today when coming in to pay my mo payment. Life savers !
This is a 10 star review for Bernadette who recently was very helpful in assisting us with her friendliness and welcoming smile- I've had nothing but great assistance here at Public Storage Pico Rivera and highly recommend this place to anyone looking for a business that cares for their customers - thanks Bernadette SONIA REYES C432
Thank you for all your help. Bernadette. Shari. Leslie. And Isaac.
Very pleased. They had a unit in the size I wanted, their prices are great, and Leslie and Bernadette couldn’t have been nicer. 👍 Highly recommend
Angel Bernadette and sheri
They close at 6 PM, I’m moving to a location where I can access my things a bit later. Didn’t help that the employees said there’s nothing nothing they can do when I showed up 5 minutes late.
Shari and Angel amazing customer service
I recently had the pleasure of working with Nathaniel at the Public Storage in Pico Rivera, off of Washington Blvd, and I can't say enough good things about him. From the moment I walked in, Nathaniel was incredibly welcoming, patient, and genuinely helpful. He took the time to explain everything thoroughly, answering all of my questions with a positive attitude. His professionalism made the whole process easy and stress-free. It’s rare to find such excellent customer service, and Nathaniel set the bar high. Public Storage could definitely use more people like him—friendly, knowledgeable, and always willing to go the extra mile. Highly recommend visiting this location and asking for Nathaniel if you need any assistance.
At Public Storage, where boxes are stacked,
There’s a friendly face, and that’s a fact.
Her name is Shari, cheerful and bright,
She greets everyone with a smile full of light.
With a welcoming tone, she’ll guide you through,
Helping with paperwork, friendly and true.
Whether you’re storing or just passing by,
She’s there to assist, no need to ask why.
As the clock ticks down, she’s always aware,
Reminding us all with her thoughtful care,
“Just twenty minutes ‘til we close for the night!”
Her voice is gentle, never uptight.
But though Shari’s a star, there’s one little quirk,
The early closing, it makes it tough work.
At
6 p.m. sharp, the doors close tight,
Which leaves me wishing for later at night.
So while I love Shari and her service so far,
I’m giving four out of five stars as my bar.
A bit more time would make it just right,
For Public Storage to shine even more bright!
5 stars for Bernadette Isaac and Shari! Thank you!
Great service Isaac and Shari
Good service Isaac thank you
Issac , agradable costumer services , profesional, amable y cortes
Shari’s service was wonderful! Thank you!
Shari and Brian were amazing-
Thank you Isaac, good customer service.
Angel help me out his very kind
Isaac and Dana have great customer service, helped me save money. Greatly appreciated.
Thank you Isaac and Brian
Thank you isaac and Brian for the service
Brian was SO nice and helpful! Happy to be switching units to this location
Leslie was super knowledgeable and friendly. The property was clean and felt safe.
Angel Isaac and Brian are amazing
Thank you isaac and Brian for the great service
Amazing customer service angel
Thank you Bernadette for your service
Very Thankful for Bernadette and all her help.
i would like to say thank you to a very delightful young lady at public storage, Bernadette, she was so much help from helping me find a storage unit to being comfortable with leaving my belongings there. Bernadette and her amazing partner Brian, gave me a wonderful experience i have ever came across. While finding the perfect storage unit, i did happen to realize that it was a very clean property. i very much appreciate and enjoyed my experience there at public storage.
Thanks to Bernadette and Brian for all their help. They answered all my questions and helped me find the perfect unit. Couldn’t have asked for a better storage experience!
Gracias Leslie y Bernadette
Thank you Bernadette, Brian thank comter service .we'll done
The staff here are great and care about their customers.
Staff are excellent and very helpful.
Brian and Bernadette are awesome! Not only did they assist with exceptional customer service, they gave us the best advice and good rates.
I have to say the best customer service ever I want to say a big shout out to Brian at the front desk and also the manager Bernadette. Amazing service. I highly recommend people to come here for their storage needs because the hospitality here is A1 and nowadays that’s hard to come by.
Love the people here, nice clean and friendly
Bernadette and Bryan are the best!!! When we first moved in to our storage 3 months ago they were so helpful and moving in was a breeze!!! We moved out our stuff this weekend and we had a hell of a time. No fault on Public Storage, we got a POD from PODS and they gave us a 3 hour window. We emptied out our Space and waited 4.5 hours for PODS!! Bryan and Bernadette were so patient and helpful with us!! Their customer service skills are top notch!!!
My experience was excellent, Isaac was very knowledgeable and kind. I would tell my friends about him, to come here.
Great service from Isaac he help me with ease
Would recommend this place
Satisfy with the customer service thanks to Bernadette and Isaac for helping me make it easy to get a storage.
Angel amazing customer service very helpful
Great staff. Super helpful and polite. Extremely clean, been to quite a few storage facilities and this is one of the cleanest ive seen.
BEWARE DO NOT DO BUSINESS HERE! THEY ARE ANIMAL ABUSERS. I was walking across the street to the walmart and saw an employee step out, pick up a rock and throw it at a stray cat on the property. Absolutely disgusting behavior
Was very very professional and respectful Leslie
This location has the best customer service. Its always very clean and well maintained. Bernadette is always so helpful and always willing to go above an beyond to help me with my storage and any questions I might have. Thank you!
Thank you Bernadette for assisting me with questions and finding the right size
If I could I’d give Bernadette 10 stars!! She’s very professional and informative. Thank you!
Bernadette Hola thannnnnnks for helping me
Stopped in to check out spaces. The property is clean, secure, and well-maintained. Brian and Bernadette were extremely friendly and helpful and answered all my questions.
Kim and brain were great !
The gentleman that closed for this location I believe his name was Pedro he was very helpful with us cool guy, even went out of his way to let me use the restroom. Great member and asset to the Public Storage company. Vote for Pedro.
Very nice and attentive experience.
Brian and Bernadette have been so helpful with the process of renting a storage. Their customer service and patience is appreciated
I recently went to Public Storage to inquire about renting a storage. I was assisted by Bernadette, who explained prices and answered all my questions. I have never rented a storage unit before so i did ask some repetitive questions and she happily answered them. As Bernadette was assisting me Brian advised her a call was on hold for her. I told her to assist the person on the phone, while she was on the call Brian answered another question I had. Thanks to both Brian and Bernadette for having a smile on their faces and having the patience to answer all my questions.
Bryan is a trainee but you would never know! He was so wonderful!! He knew exactly what he was doing and everything went so smoothly that means he was trained very well and the staff who trained him know exactly what they’re doing and know how to do customer service to everyone’s satisfaction! Thank you so much public storage for your prices and for your employees 💜
Bernadette. What an amazing, patient, caring human being. I had a frustrating financial dispute that I had stumbled across and through my anger she remained communicative, thorough, and sincere throughout our entire exchange. She could’ve easily dismissed my concerns and not have cared about my financial obstacles but she took her time to not only help me but call me not even 40 minutes later to inform me that it was resolved. I’m a very isolated individual but each time I went she’d smile, and answer any questions and was always in a great mood. If I was in a position to financially propel her forward I would love to have an individual like her. Thank you for showing me there are still people that take pride in their work. -Kind Regards, Gilbert
This location is great! Ask for Adrian Mauricio, he is super helpful. Very professional and attentive.
I had a storage a very long time ago with Yvette. Very nice girl. I came by to take a look again and Adrian was very kind as well. He really took the time to help me out and explain the process. I really recommend this location. Thank you Adrian!
Thank you for assisting me with my storage needs. Bernadette was very polite and helpful. She reviewed everything so that I understood the policy. Thank you.
I just finished booking a storage unit at this Pico location and let me tell you how patient and helpful Bernadette was!!! There are very few people in the workforce who can patiently and kindly explain to you any concerns or confusion you might have. We need more workers like you!🫶 Thank you for all of your help, and for your kind heart!!!
Just want to thank Bernadette for always helping me. I appreciate all her help
thank you to Bernadette for being so nice and patient with me and my millions of questions. she made the process very easy, and i appreciate her great customer service ❤️
Disgusting storage, the doors never work, I've needed to take my things out of emergency and I can't open the doors even if I have the key. They raise prices all the time.
I go to other locations and other workers don’t have great costumer service. I came to this location to ask some questions about my unit and Bernadette was able to answer all my questions and tried helping as much as she can. Thank you for your expertise at Public Storage.
Angel and Jennifer were very helpful with answering my questions and extremely knowledgeable on all questions
Jennifer great customer service
The front office door does not have business hours posted.
The office is hardly open.
Like it nice service
Very nice help me right away
Had my storage unit for over 4 years with public storage and I’m very pleased with their services. Especially Jennifer from the pico Rivera location on Washington Blvd. Kind, efficient and friendly. Thank you for a wonderful experience. 👍
Me and my wife had a great experience with this public storage employee. She was precise, informative, knowledgeable, and helpful with our storage needs. The best part is that she was quick and efficient with getting us our storage . Thank you for your help and have a great day.
Jenifer me atendió muy bien
Quick and Easy Reservation Process and thank you to the very Friendly Worker Up Front.
Bernadette answered all my questions and helped me today
Thank you Bernadette for all your help with my storage.
Jennifer very helpful employee
Jennifer was really helpful.. She went above and beyond to help us..She explained everything detail by detail thank you Jennifer 😊
Thank you Jennifer for helping me set up my storage space. Very kind and helpful
I want to take a moment to thank Jennifer for her exceptional patience and invaluable service. Jennifer was instrumental in helping us rescue our unit from auction, which was a stressful situation to say the least. Her dedication and expertise allowed us to save our unit and modify our monthly payments.
Throughout the entire process, Jennifer displayed kindness, professionalism, and a remarkable depth of knowledge. Her willingness to work with us without judgment was truly a breath of fresh air. We are immensely grateful for her outstanding support and guidance. Thank you, Jennifer, for your unwavering dedication and excellent service. You are a true asset to your profession, and we can't recommend your facility and services enough!
Thank you Isaac Cano for all your help
Very good service, Jennifer very helpful and kind!!
Carefully Document ANY & ALL unscrupulous activities and lawyer up.
Thank you Leslie for all your help!
Highly recommended angel , if you ever need a storage unit go with angel , he gives good client help
I have 3 units here. Its great service. And Jennifer is super helpful. Thank you.
Jennifer was very Nice and Polite, Super Helpful!!! Showed me exactly where my storage unit was and explained everything, in detail, to me before I signed anything. Will Definitely be recommending this location to everyone!!
Rent went up again after only 5 months since the last increase, can't get a hold of anyone from the corporate office, especially Denise area supervisor. 3 attempts to contact her, message and email left, very poor customer service at this level and above
You need phone to get out my phone died I had get off and show my id to get out kept against my will stupid cause I don't have storage her my sister do
It's not that I disliked it I pulled in because my truck overheated so I parked in driveway.
I am always pleased with the help I get from employees Jennifer and Issac. They always make sure I’m leaving with a happy and satisfied attitude. They keep up the building, always really clean when I see them there. Thank you and keep up the good work.
Great knowledgable and friendly service at this location. Jennifer and Bernadette were both so helpful and answered all questions I had regarding renting a unit here. Thanks ladies
Ppl are never there. They lock up when they want. We have to wait outside until one person is available to come back in. Awful customer service. Usually there is only one person at the desk. Awful service
Is really clean
Nice costumer service
Only one thing the door with codes I hate to push two at the time 😞😭
I left a recorded message regarding my acct after hours yesterday, & this morning I received a call from Bernadette. She and Isaac were so friendly and helpful. They answered the questions I had regarding my acct. Great customer service, it's always a pleasure to speak to knowledgeable ppl who know their job. Thanks again Bernadette & Isaac for your help. I recommend this PS location on Washington.
Had an issue regarding billing, Jennifer was able to resolve this matter in no time. Thanks again for being so helpful Jennifer
So disappointing that it was closed in the middle of a Saturday morning. Called the phone number on the door and of course it is automated. A lost opportunity for a new customer. But do they really care? I doubt it.
very helpful staff thx Jennifer for going out of your way
Always helpful & friendly. Office clerk Jennifer helped me understand my account statement billing fees & payments. I am so happy people like her are here to help you with all your storage needs! Thank you so much. I recommend this facility 💯👍😊
When your late, they work with you and that's a good thing
Experience at this place was totally great The personnel at the facility was fantastic and worked. Really great to get me in at a time. Lee fashion believe her name was Jennifer thanks.
I was super impressed to see one of the employees, by the name Jennifer, she’s always going out of her way, to help the customers, and just keeping the building maintenance up to par. As I was going to my unit I seen her outside working on something and again when I was leaving! Keep up the good work, work places need more of you in the field.
Thank you Bernadette for your help.
Bernadette and Letty have been very helpful with all my questions and concerns. Thank you
Leti and Bernadette are amazing thank you for your help today.
Bernadette has amazing customer service. Very kind and helpful.
Ieda is a wonder manager, every time I come she has a wonderful attitude, is very helpful and has a can do attitude. I’ve had many other public storage places rented and this one by far is the best! I highly recommend this place because her service is amazing!
My experience here was very good, the facility is always clean and if you have any questions or concerns the staff is always there to help. Bernadette and Aida # 1 in customer service.
IEDA AND BERNADETTE VERY HELPFUL !!
Estupendo para almacenar artículos de casa..
Ieda Was amazing and very helpfull
Ieda was patient in renting my unit.
Ieda was very nice and helpful.
I have been a customer of public storage in Montebello California and I was very dissatisfied and frustrated with the customer service there, I am now a customer with public storage on Washington and Paramount Aida has been very very helpful with my unit and any information I need to know it's a pleasure to see her she is very friendly and very whenever I I have to go into the office
Bernadette was very helpful and very kind. Thank you so much
IedA is very nice and helped me with the auction
Idea was really helpful she's the best!!
Ieda was helpful with my questions
Aida was very helpful! Thank you so much for your help Aida!
Idea has great customer service
Thank you ieda for you help with my unit
Bernadette is truly amazing! Every little issue I had she resolved with ease and grace! Accidentally opened a different storage and she helped solve that issue in less than 5 min. She is your go to person for sure!
Very clean facility. Amazing customer service from Bernadette. So friendly and polite.
Ieda helped me so much with my unit.
Aida and Bernadette make having my stuff in Public Storage awesome. They always have given me the best customer service a person can expect. Keep up the good work girls if I could give them 10 stars, I would.
Ieda helped me and my wife alot.
Clean and well kept. Bernadette had excellent customer service. Greated with a warm smile and a "good afternoon". Made sure to let us know she was available if we needed any assistance.
Ieda, was most helpful in getting me into my storage 5 stars. Thanks Ieda
Ieda helped us with a parking rental. She was very professional and knowledgeable.
Great service!!
Ieda was very helpful with helping my grandmother transfer her unit. She talked to her about what would be the best option and got her the unit she needed. Great customer service!
IEDA is nice and professional great person.
Es súper buena persona y me ayudo después de su horario de trabajo
Andrea is a wonderful person that helped me out she even took me to my storage to see what I was going to get..
Andrea is an friendly excellent worker, who has people skills. Great services !
Public storage is very great place to store your goods andrea helped me out so much she is so sweet and helpful i would recommend her anytime !
I love your guysw customer service best staff and service love all staff
Andrea helped us out so much, her customer service was amazing and this public storage is so clean and neat, Andrea has everything in stock you need. Thank you Andrea for such great service.
Ieda was an awesome customer service rep. Very helpful. Appreciate her. Thanks Andrew
*Great friendly staff and well maintained facility...
*Prices for storage are fair and competitive...:)
Ieda and Andrea were awesome, I ended up needing a bigger storage unit last minute and they both helped me out right away, no questions asks. They really came through! If you need a storage unit I highly recommend checking out the public storage on Washington, I am sure you will have a great experience. Thanks again Ieda and Andrea!
Leda and Adriana made the process go fast and smoothly.I appreciate customer service we received while deciding on a unit. I am glad to have chosen to rent a storage at Pico facility.
Had a great experience here. The facility is extremely clean and Ieda (the manager) is extremely helpful and sweet.
We went for an auction bidding and there was trouble with payments and invoices because the wrong person came for picking it up, the manager Aida helped us fix it and went above and beyond to help us get the unit, Thank you! ☺️
Ieda made my experience at public storage very comforting! She truly helped me in every way possible!
I was looking for a public storage and Ieda along with the other staff were very patient on explaining the payment and on picking the right storage. Overall a very good experience here!
Extremely bad experiences. Posted sign on the door saying they open at 9:30 AM waited 58 minutes no one showed called property manager and left 2 voicemail no reply back. Called corporate office they sorry we can't held you. Your corporate office your suppose to call the owner and ask them hey where is your manager or employee why is the office not open. It all start with who is willing to take ownership. Good luck with this kind of attitude.
First time getting a storage unit and Ieda was very helpful. She answered all the questions my partner and I had and was very helpful.
Public Storage is great I love them they're not bad and Walmart Supercenter bought the right time nothing goes wrong I love him cake remind me to add a picture also Arabic
Ieda ur the best Thanks girl ….I feel very comfortable with my decision…. keep smiling
Its hard to find good customer service when trying to find a storage . Im glad i didnt have to deal with that... ieda was very kind and made my visit easier than i thought thank u much see u soon
Its hard to find people with good customer service skills...especially when looking for a storage ... thanks for being so nice and helpful was able to get storage i needed. See you soon.
Ieda Armijo was very kind with helping me with my questions and would recommend for anyone if they’re a first timer and had questions. Super respectful :)
Clean facilities and easy access off Washington Blvd. Onsite staff are friendly. Ask for Jackie. She's super helpful!
Thank you Jackie for your customer service. 10/10 would recommend
Great experience and customer service was awesome and will recommend.
Jackie was very helpful and made process easy.
She needs a raise….😁
I had a great experience today. The customer service was amazing. Mrs. Ieda went above and beyond to be helpful and assist us in every way. I will definitely recommend this business to everyone. Thank Mrs. Ieda for all of your help today!!
Jackie was very helpful and made everything easy from start to finish. She made sure I was properly informed . She has Great personality as well as work ethic ! I recommend the experience was so easy.
Honestly this storage place is very clean and organized. It’s in a great location , Jackie and the crew were very welcoming and friendly. They were very attentive. I will recommend this location to friends and let them know to ask for Jackie!
Thank you very much Jackie
Thank you Jackie for answering my questions
Just wanted to say my experience was great thanks to Jackie and Toni they were great and very helpful thank you