I had an extremely negative experience with Michelle, who displayed unprofessional and rude behavior while interacting with me. I attempted to ask a few questions regarding a storage reservation, but instead of addressing my concerns, she became hostile, spoke over me, and insisted that I complete a reservation before she would provide any information. These questions were essential in helping me decide whether to proceed with booking the space. Despite my efforts, she refused to answer my questions and abruptly ended the call. This type of customer service is highly disappointing and reflects poorly on the company.
Janeth is very helpful and courteous. Great customer service
Janeth Gracias por tu ayuda
Janeth Gracias por responder todas mis preguntas muchas gracias
Janeth gracias por tu amabilidad y por responder todas mis preguntas 😄
Janeth is amazing, she is always helpful. Great customer service
Janeth is always displaying a great attitude and shows and demonstrates excellent customer communication, time and time again! She is extremely helpful and will go above and beyond to assist customers to meet their needs. On top of it all, she makes sure the facility is well kept and she is really aware of her surroundings and people and makes me feel like my things are in a safe place...
Mikeisha was great helping me with my rental today. It was so nice to receive great customer service in these challenging times.
Janet’s is always help great customer service
JANETH ME CONTESTO TODAS MIS PREGUNTAS Y ME AYUDO CON LA RENTA. MUY BUEN SERVICIO AL CLIENTE
Amazing customer service!! Janeth is always helpful when i have question or if i need any help she is always there. She had a great attitude and is always smiling. She keeps the whole lot nice and clean. Just Amazing!!
Thank you Janeth for answering all my questions, and for showing me the different available options. 100% recomend going when Jeneth is working. Keeps the property nice and clean. Thank you again.
Janeth siempre da muy buen servicio al cliente.
Janet, thank you so much for your information in regards to renting a a unit very affordable will be looking forward to becoming the new tenant. Thank you so much. 100% recommend this place.
Janeth es muy amable me contestó todas mis. Preguntas muy buen servicio al cliente
Janeth is very helpful. Great customer service
Janeth contestó todas mis preguntas muy buen servicio al cliente recomiendo que renten aquí 😊😊
This Public Storage has by far the best Customer Service! Janeth is a Gem! Thank you again for being so helpful and patient with all my questions and concerns.
Safe, secure, clean storage facility 👍
Would definitely recommend this place for storing your goods. Janet is very helpful with anything I need. Always has the best attitude and friendly. She does an exceptional job!
Janeth has great customer service
Janeth is great, she answered all my questions. Great customer service
Janet’s was very helpful she answered all my questions. Great customer service!
Muy amable la chica Janet
Janeth has been the best property manager ever! Highly recommend this place for your storage needs !
Janet was very nice and great help
Great location, great customer service, fair prices. Keisha was great! Public Storage needs more people like her helping their customers. Thanks Keisha!
Janeth is very helpful and has great customer service
Janeth was very helpful. Showed ne how to use the app. Great customer service
Janeth is very friendly,great customer service
Janeth has great customer service
Mike Issa was such a great help. Amazing customer service when I came in and she made my day. Great experience with her.
Janeth is always very helpful. Great customer service
Janet is very friendly, answered all my questions. Great customer service
Janeth has very good customer service. She is respectful and kind to costumers.
Want to say thank you very much to Janeth for answering all my questions and showing me my options, thanks again Janeth.
Janeth es una muy buena empleada. Siempre contesto mis preguntas con una sonrisa. Muy buen servicio
They close too early , by 6 :00 p.m. and on the weekends by 5 : 00 p.m. not very convenient
Great service, from Janeth she is very helpful
Best" Public Storage" in California hands down... Janeth is always friendly and helpful and on top of stuff, cleanest bathrooms, cleanest facility I recommend this place to anyone who needs a storage. They have monitored security cameras ,gates ect.. I feel safe having my personal belongings here... Been here for 6 years plus...and will continue.
Janeth provided great customer service. She is very helpful
Janet was very help , answered all my questions and helped download the app
Janet es muy amable. Me explico todo muy bien. Buen servicio al cliente
Janeth es my hamable. Muy buen servicio al cliente
Carlos fue muy amable, le ayudó a mi amiga con su unidad
Janeth me ayudo a encontrar un storage con un buen precio. Muy buen servicio.
Janeth me trato bien and she is kind nice
Angie was so perfect great customer service
I don't usually write reviews, but in this case, I have to, the staff is very knowledgeable and always willing to help. I left my unit no properly locked and Jennette secured it and called me to let me know.
The storage is good and all people here very kind and serviced well. Nice ,!
Muy amable la señorita janeth
Excelente servicio 👍🏻👍🏻👍🏻de parte de Janeth
I like the costumer service that Janet provides very helpful thank you 😊
Janeth has great customer service. She answered all may questions.
Great Customer Service (Janeth) she's nice, friendly and very helpful!
Janeth Is very professional and informative great customer service
Muy bien costumer Servicio de Janeth
Yaneth ha sido muy amable y siembre me ha colaborado es muy eficiente gracias
Janeth ßiempre fue. Muy amable y me contesto todas las perguntas
Customer service is good, but there is an employee named Janeth who was amazing! Great customer service, nice to talk to you and helped us out a lot with any questions or concerns we had! We recently moved to a different city and our move out of storage was smooth thanks to her!!
Great Service thank you Janet
Exelent work and janeth has great customer service
Janeth was so awesome, discloses if you’re ready for an awesome person to assist you, fyi ask for the spooky stories. Thank you Janeth!!
Janet was very professional. Excellent customer service
Janeth provide Good service. Thank you
Janeth was awesome!
She made the process very easy and explained every question I had. She showed me multiple units to assist me in making sure I chose the right unit for the space I needed.
They provide carts to help you move your items.
Thanks Janeth
Muy buen servicio sobre todo la muchacha que me atendió Janeth súper amable, me atendió de maravillas, les recomiendo preguntar por ella, porque explica muy bien todas las políticas y te ayuda con mucha amabilidad!
Janeth es muy amable. Me ayudó con la renta del espacio. Tienen muy buen servicio al cliente
Janeth thank for all your help, great work
The lure you in with a teaser rate. Then they keep hiking the rates every 6 months buyers beaware
janeth es muy hamable fue muy informativa
Janeth is the employee of the month! She is freaking awesome!!! She gave me multiple options and an amazing deal! Public Storage has definitely satisfied my storage needs! Highly recommended if 5 star service is important for you. Thanks a lot!!!
Janet is knowledgeable, kind and very proficient. Thank You Janet
Maria en la officina me Ayudo en todo muchas gracias!
Muy bien muy relajante lo recomiendo muy limpio el lugar muy amables
Great storage location. Janeth is the best, always checking the needs of the customers.super clean. Building!
Janet is very helpful evevry time i neds her help
Me gusto la atención Jannet muy amable carismática y sobre todo su atención asia mi persona simplemente gracias
Janeth was very helpful and professional while helping me
Really good customer service this lady I believe her name is Janeth, she answered all of my questions.
I want the management to know my Public Storage representative is the most amazing customer servant I have had the pleasure to work. Thank You for an excellent hiring selection
Muy bien por la información que recibí de Janeth quien muy amablemente me dijo todos los pasos a seguir muchas gracias Att: luis
The ladies in the office are very helpful and joyful, very promptly less than 30 minutes. Overall I will recommend and give 10 stars!
Tienen un excelente servicio en mi storage en Paxton, la empleada del establecimiento es muy amable y profesional , su nombre el Janeth , me ha ayudado en todas mis dudas relacionadas con el storage ,
Janeth is always very helpful and answers all my questions with a smile
JOSUEEEE!!!!! Best service of my life. He was so patienc. Knowledgeable, and kind. Walked to personally straight to my unit with a amazing smile! I would recommend this spot and this man named JOSUEEE AT THE PACOIMA LOCATION ANY TIME!!!
10/ out of 10 ALLLLL DAAAAAY!!! :)
Janeth es muy hamableme ayudó a hacer la renta y me explico todos muy bien
Janet was very helpful and extremely nice. Made me feel like I was talking to a friend.
Janeth was very patient & helpful with my father! He said it’s always a pleasure working with her. I truly appreciate her kindness
Janet is very helpful and explained everything to me with a smile. And is very clean property
Janeth is great she is very helpful
Best Place to keep your items safe and sound!
alonzo was amazing on helping me figure out what unit would be the best fit for me and my items he was very detailed and well spoken honestly couldn't have ask for a better person to help me. give that man a rise because it's very hard to find good working people in this day of age !
I went in there just looking for a quote because I heard this place was better than my current storage place. The guy at the front, Alonzo, was super nice and he actually answered all my questions. So props to him because now I'll definitely be switching over.
Janet helped me and was very good at explaining everything I needed to know
Janet fue muy amable muy buen trato
Tu muy buena ayuda con mi contrato muchas gracias
Janeth es mi amable me ayudó a bajar la aplicación de public storage y como usar la aplicación tambien
Janeth es mu amable. me contestó las preguntas.
Personal muy amable cada que voy al storage y tengo una pregunta o un inconveniente ellos de inmediato me responden mi pregunta o me resuelven mi problema, la verdad muy contento de estar aquí. Y algo más , el Lugar está limpio por fuera y por dentro.
Janeth was very help and knowledgeable
Janet fue muy amable. Me ayudó con mi pago
Came to this facility for a price and received a grand tour of the facility and access. We went with the best size we needed. Met with Rafael, he was patient and had our questions answered like he knew we were coming.
Rafael was very nice, very healthful made me feel comfortable answers all my answers.down to earth person. He know his job, thank god there person like Rafael that work for public storage.
Thank you Angie for your wonderful service it's always a pleasure to see you
Angie gave me excellent service customer service was amazing the best great clean location office so refreshing
Angie is my angel love her she is wonderfully she help me drastically
Have been renting for two years and Cryssi (Property Manager) is the BEST!! She really goes above and beyond for the tenants and really makes us feel like fam!! She's a rockstar!! I recommend to fam/friends all the time!! 💯
I'm so happy I saw Angie at this location. I always rent with her at Sylmar she is incredible the best
Thank you Angie for helping find the perfect storage great personality
Cryssi is so great, always happy and helpful.
Outstanding location. Clean. Organized. Well kept. The staff are friendly and always looking out t for the interest of their customers. Highly recommend this location
Special shoutout to Cryssi she was extra helpful, very kind, and had an awesome sense of humor. Great customer service!!!
The best and safe storage location around! Also Crissy is just the best.She helps with everything you need! I got this location for a friend recommendation, and it was the best decision I’ve ever made.
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Excellent job and personal 👏 👍 👌
Cryssi helped me out very much! I appreciate it very much 💯
Great customer service!! The manager is awesome!!
Omg Cryssi gets a 5 star from me! She was always so helpful in such a kind way. Loved seeing her when I came in. She was so kind to everyone including the guy dropping in the water, She had him just sit it down and said she’d put it away herself, To not keep me waiting. Loved this place, great customer service, she makes it great.
Loved my experience as a first time storage renter, Crissy went above and beyond, very helpful and answered all of our questions. Very polite and easy going! Will definitely recommend this location
Love talking to the front oddice staff. Always helpful when I have a question.
Had problems in the past with access gate being broken.
They changed the door and lock were changed without us being notified. Things were moved around in our unit without our knowledge or permission. We are going to be contacting corporate office soon.
Cryssi is the best here. Every time I come in to see her is very welcoming. Also beautiful and clean storage location here for all your valuables. Very safe and secure. Very happy with all services here. I have 0 complaints. Highly recommend.
Crissy at this location is extremely Nice, welcoming and most definitely helpful! I’ve been at this location for a couple years now and never have I had an issue!
Always very friendly and very helpful. Being a senior, I appreciate all the kindness. It's always a pleasure doing business with Cryssi.
Without a doubt cryssi is the best person you can work with. Shes very professional and makes you second guess yourself from leaving the complex.
Now in Regards to public storage pricing. You get what you pay for. Would like for public storage to help out the loyal on time paying clients with multiple units specially with times and gas expenses being high right now.
If Cryssi wasnt the manager here and helped all of us so much. I would take my business elsewhere. Im pretty sure my $1200 monthly would be greatly appreciated somewhere.
Needed some extra space to store my items and Alex really went above and beyond to answer all my questions and find out which storage space really suited me best. I haven’t had any problems and I feel safe with my items being kept here. The staff is always friendly. Definitely recommend!
I have been with this Property sight for years and Cryssi has always been there for me. Her Customer Service is Outstanding. Whenever I come I call to make sure she is working that day because I trust no one but her. I am short so when she sees me coming thru the gate she steps out of the office and has her step stool waiting for me. She is ALWAYS there to lend a helping hand! Whomever Hired Cryssi take a bow because that was the best decision U ever made. Thanks Cryssi for your kindness and giving US Peacefulness knowing OUR things are safe. God Bless!
Christal I love the way she works with me as a costumer a loving person and also kind
excellent service by Cryssi
Cryssi at the front desk is always welcoming and funny. A delight when I go to make my monthly payment.
Great service, and awesome personality every time I walk in.
Very good service very polite lady glad a choose this location
De todas las personal en el estores quin más cooperación tiene en ayudar amable es crissi Philips estado rentando por dos años siempre con sonriente mantiene los baños limpios y papel y el lugar linpio
Cryssi is the best, nice and friendly.
Cryssi most motivated energetic beautiful woman in charge thanks for everything and willing to assist everyone
Cryssi (property manager) is always very, helpful, professional, willing to go above and beyond. I’ve had my unit over 8 years, and she has been the reason why. I’d give her service alone 10 stars.