Five stars for Rafik, for an amazing customer service!!!
Rafik was very helpful and went out of his way to show me around
Great service by Jossef help me with code and having access to location.
Rafik and Joseph were so nice and amazing and the place was immaculate. Impressive on the cleanliness and they made me and my husband feel like family
Great service by Jossef and Rafik.
I really appreciate the help that Ryan gave me at this location. He even gave me a bit of a discount and really made me feel like he cared about what I told him. Thanks a lot for the service Ryan!
Just wanted to take this moment to thank Ryan at Public Storage for his willingness to help me in a tough situation. Thank You.
RAFIK GREAT HELP PLEASE SEE HIM
Rafik, the manager was amazing and helpful! If you cone in and have questions, look for him.
Rafik, was great and lots of help
Rafik very helpful person
Great service from Jossef
Rafik was very helpful and professional!
Great service by Jossef, I really appreciate her help.
Rafik is very helpful and polite
Solo quiere expresar que Jossef, Ryan y Rafik son muy atentos y muy eficientes en su trabajo.
The customer service from Jossef was extremely professional and kind. She’s awesome help me with everything I needed as being my first time renting.
I really appreciate Rafik he is sooo kind and helped me with my rental I would highly recommend this place it’s clean and safe and everyone has to put in their codes for entry so you feel safer it’s no hassle !!!
Rafik gave me best service and very polite
We've been renting here for some time and recently called in to make some adjustments to our rental arrangement. Rafik, the facility manager, was extremely helpful and on top of things. He got our question answered and the issue resolved in a very timely and professional fashion. We appreciate you! Also, the facility is clean and well maintained.
Ryan was great and helpful
Such a helpful storage facility, he helped me find the best unit for our family
Best customer service by Ryan , was super helpful and efficient I appreciate all that he did for me !!
El Brian es muy amable y nice great property
Melisa nos brindo un excelente servicio al cliente. Muy amable y paciente y nos explicó muy bien los requisitos a la hora que adquirir el espacio.
This is a good place I've been here for two years and its very secure the staff is very friendly
Rafik is extremely helpful and so friendly, 5 stars to him and to the facility
Ryan was awesome he saved me money and got me a great deal on the first floor stupid extra space wanted 1,300 for a 10x10 they are crazy
Ryan is the best manager From this building he is friendly and professional I recoment this storage to rent.
The Public Storage staff is outstanding and I highly recommend this location! Very clean and professional.
Thank you so much!
Great service! Highly recommended. Rafik was fantastic and very informative.
Ryan is awesome! He helped us figure out our situation with storage and how to compile our things and SAVE MONEY. We appreciate you! Thank you, Ryan!
Ryan was so helpful and wonderful. He helped me get the best deal on a unit and helped me save money by also mentioning the refund on my lock for the unit I already had. I seriously have not had someone at public storage be so helpful. During the stress of moving Ryan brightened my day! Thank you so much for all your help. I will be sure to always come back to this location just to work with Ryan.
Ryan was amazing helped me a lot nice place
Storage unit is nice, Ryan was very helpful throughout our process and would always call back extremely quick after our voicemails. He's extremely attentive and overall great.
Ryan is the best part of this storage unit hands down. He is amazing here. He was so helpful throughout everything and extremely friendly.
Customer service was on point Ryan was awesome he is the best will come back
What a great experience to sign on for a space. Very grateful to Ryan❤️
Don't store stuff here. They have arbitrarily raised our rent multiple times. Our unit started at $100 a month. It's almost doubled to $150 since. It's even higher than the price for a new unit twice the size. The app for access also is incredibly slow and doesn't always work...There is a much better storage place literally around the corner on Sherman way.
Update: on our move out day we saw that multiple units had been ripped open and burglarized. Luckily our unit was not touched. Sign on the door says the office is open at 9:30 am but agent was not on site untill after 11am. Glad we moved out.
Rafik gave me best customer service.
Rafik gave me very good customer service, thank you
Rafik was amazing!! He provided great customer service and helped me out immediately. Highly recommend working with.
Great job Rafik
Good costumer service!
Thank you for your work!!
Rafik is amazing! Helps all the time!
Great location, clean and conveniently right off the freeway. Rafik is excellent, straight to the point and gets the job done. Highly recommend!
It has been a pleasure to rent on this location Thanks to Jossef shes so welcoming and always answer all my questions. Property is so clean and access hours is so convenient.
Thank you Rafik for the excellent service! You made the experience stress free! Moving was fast and seamless. All of my questions were answered/my concerns were addressed. I feel confident knowing my belongings are in a safe and secure place. I can’t thank you enough! If you’re looking for trustworthy service, make sure to ask for Rafik.
-Anna A.
*reposted this review from an alternate account since Google is not showing the original :(
Katie and Jossef are verh helpful- the facility is very clean, well maintained and has great lighting at night. The app makes it easy to manage your account.
Katie and Josef were very helpful and accommodating..Thank you for your service!!!
Ryan got good customer service
I found myself in quite a predicament recently with my storage unit. I had used a moving company to move my contents to Raymer St location and never received a key to the lock on unit door. I didn’t discover this until I needed to move contents out. Normal procedure to remove a lock takes 7 days. I didn’t have 7 days and was totally panicked. Ryan, the property manager came to my rescue. He helped me secure a locksmith on extremely short notice who resolved the whole ordeal. It’s so incredible to find customer service this personal and prompt, while being incredibly kind.
Idk where rafik went but this fat lazy guy you had today jan 7th doesnt open the automatic doors and parks in the handicapped zone. Hes fat not handicapped. Honestly it was disgusting and my mother who is handicapped had to park in a regular space. Please fire this trash employee i haven't been disgusted in someones poor work performance in years
Rafik was amazing helping me with everything thanks bro
Rafik help me to make my rent on very good price.
In general I think public storage is a amazing place as a whole, but what it make this place even more special is to be counting with dedicated people ready to serve you with a smile ,we are lucky to have a place like this in the neighborhood as well as Jossef , not sure if she is the manager but if she is not she should be , thanks!!!👍
Muchas Gracias Jossef muy excellente service con nosotros los clientes y siempre ayudando a todas mis preguntas.
It was my first time here I had never rented out a storage unit was completely clueless and I walked in and Jossef kindly explained the whole process took me to check out a few units and gave me the entire rundown on how it works. She went above and beyond to show me units and very detailed explanations on how to lock and open gates and my unit. Loved the service!
Thank you, Jose. You have been very helpful. I'm looking forward to doing business with you guys.
If you decide to rent from here, Rafik will take care of you. Incredibly nice patient and professional manager!
Great customer service by Jossef. She was extremely amazing for being so helpful and renting Public Storage for the 1st time.
Wonderful customer service and great, clean facility. Rafik went above and beyond to help us with our inquiry.
The service was great, very nice person Nancy.
Rafik was amazing and helpful 5/5
Made my reservation online as recommended by the public storage Customer service Rep. after my reservation I made a numerous calls with questions and asking for online assistance, front desk staff Nancy was extremely patient and helpful. I was able to find a reasonable price to what I was currently paying.
Coming to the date of move Rafik was very helpful in walking me thru with cancelling my previous space and accessing the new unit. Also provided me information on the user friendly app. to make it easier to access the elevators without having to remember the passcode. Something I felt so hard became and ease thanks to Rafik, Nancy and Customer service.
Rafik was so helpful and kind! There was some technical difficulty with my account and he was very helpful in resolving it.
If I could leave zero stars I would. I have been completely harassed by this company. I pay my rent every single month, with or without late fees depending, because I WANT MY THINGS obviously. If I had choice right now to NOT have my things in storage I obviously wouldn't. They smile in your face and on the phone yet send threatening emails in regards to a pre-lien??!?! Which prior I had already received a text, a call and an email as a "friendly reminder" of my bill (which I told them I will per usual), then within the SAME WEEK received the lien noticed. They never have carts available for those of us who are not on the first floor, It is 90 degrees every time and it is the san fernando valley, there's literally feces in the hallway because they don't clean up and obviously anybody is allowed in. Miss Heidy, Literally told me last month that I pay every month and I'm a reliable customer, then this? I am insulted . Public Storage really knows how to add more stress to your life AND make you feel like a second class citizen.
Fueron muy amables con migo y me ayudaron entodo lo nesesario los recomiendo por su magnificiencia
Crew is always on top of everything
Karla was super helpful setting up my app thank you!
Thanks to Jose my moving experience was awesome
I wish I had more space to write how amazing Heidy M. is. Heidy is an exquisite gem & exemplary in customer service. I have Physical & Mental disabilities (chronic autoimmune illness with no cure). I, immensely appreciate the time and patience she provided me, saved me a great deal of time, helped me sort out my many reservations, and unequivocally I would of never ever been able to do it on my own...the cherry on top, she helped me in making my reservations at another Public Storage location (10810 Vanowen St) . Heidy embodies and defines the meaning of "Je ne se quois", "Chapeaux", and Brava! I am eternally grateful! My experience with Heidy, not only swayed me to be a loyal customer of Public Storage, Public Storage is my first recommendation for anyone who needs storage space.
Great customer service by Jossef was amazing helping me set up my space and location was so clean.
Heidy was amazing. I had had an bad experience with Public Storage. But after she helped me , I change my mind. She went the extra mile. Thank you so much for the help!
Gracias Jossef por ser muy amable y siempre responder mis preguntas.
Rafik, the property manager, was essential in seeing to our storage needs and for keeping us within our financial means. Excellent and friendly service. Thank you Rafik.
Juan Cavazos
Burbank CA
Thank you Jose!!! I appreciate all your help and exceptional customer service! You made the process super easy!!
Sabrina was very helpful and patient
Be assured to leave your things locked and call police immediately. Not the cleanest place but anything to keep your things to safe is go with the rules
We had stayed past the closing time and Gabi was so very kind. We really appreciated her help in getting us the access code out and stayed with us throughout the locking up and making we were safely out of the premise. She was so patient and understanding. Give her a big raise!!! She deserves it because she has helped countless others like us poor souls!!
Thanks for the great help today Karla much appreciated
Radio it’s was a excellent service
Heidy and Eduardo were so helpful and knowledgeable. Super friendly and efficient!
Rafik was very helpful and fast. He explained everything and gave a tour for the facility
Fast and easy Check-in! Nancy was very friendly, took great care of us, and accommodated our needs. Property was very clean and well maintained!
Heidy and Eduardo made everything so easy from understanding the new system (through the phone which is awesome/easy) to understanding the prices, and everything that is available like carts for moving or also selling boxes. Great customer service and very friendly and the area is clean and looks to be under constant supervision which is very comforting.
Every time I have to interact with public storage whether by choice or by happenstance it ends up being a nightmare. What is it about these places that breeds such contempt for their customers. What do they do to their employees to make them hate their lives so much. It feels like the 9th circle of hell.
The place was clean and Rose was very nice, helpful and patient thanks for your help! :)
Store very clean & A/C the best
Karla was very helpful, made renting the storage smooth and easy. She was also very friendly.
This is a new great location, Oscar was very helpful and informative. Great customer service!!!
Muy buena atención , muy satisfecha con Heydy, todo excelente.
Kara was a pleasure to deal with. Explained everything clearly.
We got put of there alive!
Very awesome customer service. Heidy was so helpful, quick, honest, thorough and explained everything perfectly for me.
Great customer service and help with problem solving. Nice, safe location for storage also. HEIDY was great and very informative.
My experience yesterday was so perfect very easy. The staff both over the phone and in person were professional & pleasant work with along with to the point. Oscar /David had me in and out very quickly which was greatly appreciated and highly respected. I will definitely recommend people to do business with your company. Once again thank you for making urgent need a pleasant experience.
Just got a storage here. I was helped by the most professional employee, Oscar. this place was very clean, I felt very safe. The main office where Oscar helped me was so cool and he was so knowledgeable and helped me with all of my needs and was so incredibly professional. I feel safe with my items here. Thank you guys so much. Signing up was such a breeze as well.
Dave and Oscar were amazing! Helped us get in and out with great service and savings!
Ivonnia and Oscar were great. Oscar showed me a potential unit and was able to move me closer to the elevator and helped me install the new lock I purchased from the facility. He showed me how the app works and where to park when I finally move all my stuff in. Great service and personable.
Great customer service from Hector.
I got a storage unit here last minute while I was in the process of moving, and Oscar was so sweet and helpful. He really made the process go so smoothly and made everything as easy for me as possible. He did an excellent job of explaining everything to me, and showed me around so that I could be in and out efficiently!! He is by far one of the sweetest and most hard working employees I’ve come across.