Public Storage Self-Storage Units at 11620 Sherman Way, North Hollywood, CA

DONT USE THIS PLACE THEY NEVER HAVE STAFF ON SITE

Tha k you Nelly and karla

Thank you for the help

Karla and gaby wete awsome

Thank you so much for the help super fast and easy karla and logan!

Rose was great!

Karla and Logan were super helpful thank you

Logan and Karla are amazing!

Clean, friendly staff, so far so good. 😎

Karla and logan thank you so much for the help

Karla and Logan were super great

Thank you Karla and Logan

UPDATE on my REVIEW: I've dropped my review from 5 stars down to 2. Since renting my unit, they hiked the rent up TWICE between April of 2023 and June of 2024--and substantially at that. I started with a 5x10 unit at $135 per month in April of 2023. In my statement it says that I should be paying $176 but that I'm getting a "discount" of $41. (nobody ever informed me this was a discount btw). This "discount" mysteriously disappeared five months later so I began paying $176 (a 30% increase). Then the following June they hiked it up to $224 (another 30%). I went onto their website and saw that I could rent another unit, the SAME size, for $111 a month. So I closed out my first unit and rented the second one at basically half of what they wanted to charge me. I did have to haul all of my stuff from one unit in the bldg to the next. Luckily for me I had only large boxes and the units were pretty close. Fast forward another five months and here we go again. I can see the mysterious discount on my monthly rent and that is now disappearing and that $111 is now going up another 30% to $144! Also, keep in mind, when they remove the discount, they don't inform you that your "promotional period is ending" or anything like that--they just say that your rent is going up. All of this has soured me on Public Storage. It really feels like a bait-and-switch. I can currently see that they are offering my size unit online for $119. I've been renting from them on and off for decades and I don't recall this practice ever happening. They know that once you move all of your crap into one of their units, you're not likely to want to move it out in six months when they jack up your rent. What am I supposed to do now, pay to rent a U-Haul to bring it to another storage company? And my unit is small, I can't even imagine what it must feel like to have one of the larger units and to be faced with having to have a moving company come and move all your stuff to another place. The cost of that alone would be way more than the rent hike. So, obviously they know what they're doing... Now, let me tell you about the Sherman Way location. I find the employees there to be absolutely delightful. They are always helpful and really go the extra mile for you. In fact, when I called to complain about the second rate hike back in April, the manager told me that they don't control the rates of the units but that she reached out to corporate and they were going to offer me another three months at my previous rate. I explained that the deal online was still considerably less than I was paying and that it didn't make sense to keep what I had only to 1. pay more than what I could get online and 2. have it hike up in three months. I did appreciate all that she did for me tho. The facility itself is always kept clean, spotless really. There's never any junk laying around. I don't like that the app-controlled gate works for me about 50% of the time and also that there always seems to be a shortage of carts around. I guess people are pretty rough with them because I'm told they're down a couple for repair. Bottom line: even though the staff is amazing and the facility is clean and secure, corporate doing all of these rent hikes doesn't make it worth it. I'm kinda stuck here if I don't want to make 200 trips in my small car to move everything to another company, but you don't have to. ORIGINAL REVIEW: I’ve had storage for the better part of 30 years in the various places I’ve lived and I have to say that public storage has been the best. Their facilities always feel safe and clean and the one on Sherman Way is no exception. It feels brand new even tho it’s been open a while. It still has that “new car smell.” Beyond the facilities, the person who rented me the unit, Jazz, was incredible. Funny and personable yet also seriously knowledgeable about what PS offers. She showed me around to several units until we found one that was right for me. She made the entire process quite pleasant. I really enjoyed getting to know her.

Karla and logan always are a super help

Karla and logan were great

We are in the process of vacating our unit at this public storage. We arrived around 1030 am on 8/25/24. There was multiple carts available in the lot. So we took two because we are vacating the property and we are pressed on time. On our 3rd trip down to the u-haul this couple approached us and asked for one of the carts. We explained that we are moving out and would have it for about another hour or so. This property leaves carts everywhere you just have to go to the next building and look. Well they got mad and told the worker Logan. In less then 15 minutes Logan comes up to our unit and states that it is one cart per person and took one of the cart from us. There isn’t any signs that state any cart rules besides the on that says, “Carts provided for your convenience Available during office hours The next customer appreciates”. I don’t know what the couple told him but he started to stock us. We ran out of the room in the uhaul and the cart that we were using had a load of stuff on it. We decided to locked it up in the unit because we were going to leave and make more room and come right back. Before we even left the property (we were fixing the truck) we got a miss call from public storage. Logan left a message saying that there is a problem with our unit(message was check when we arrived at home).We left and came back 30 minutes later to find our storage unit was over locked with a public storage lock. We did not have a late payment or anything. We went to talk to Logan and right off the back he gave us attitude so I gave it right back. He stated we were steeling the cart by locking in the unit and we should have told him what was going on so we could avoid the over lock. He didn’t want to unlock our unit until we explain to him what was going on. He finally got up and walked us to the unit to un lock it and as he walked away he said aggressively “I’m telling you again not to keep the cart in the unit or this will keep happing ”. Idk what’s up with this dude he obviously was targeting us and made a call to our phone when we were on the property. If he had a problem he could have just walked up to us. This isn’t my first time have a problem with Logan and it suck’s cause every other staff member there is alway helpful and kind. Posted picture of where the carts are stored. No signs in site stated what Logan claimed.

Karla and Logan were really helpful with my rental. Explained everything and were very patient with me!! Amazing job!! Thank u!

Gracias Karla muchas gracias

Thank you so much for the help Karla and Logan

Karla and Logan were super great

Terrible place for doing business. Wish I could give no stars. The manager Logan agreed I would be out by June and did something in his computer. When July came around, they charged July again. They don’t care about their customers and just want their money. NO HOSPITALITY.

Karla helped me initially and she was great. I forget the names of the other guys the day after when I moved in my stuff. But they were also very helpful. One thing I will say, although the service is great, is that the door to access the units is smaller than the elevator door, which is a little bit… frustrating. Just some constructive feedback.

Logan keeps helping me out!! Amazing! Karla is awesome too

Karla and Logan were great thank you so much again

Thank you Karla and Logan

Karla and Logan were super helpful

Thank you logan and karla

Logan and Karla were very helpful to me the other day when it came to helping with prices

Thank u Karla for all the help

Logan is amazing

Thank you two both property manager for the amazing service.

Karla was awsome

Thank you Karla for the great help!

Logan and Karla are amazing-

Logan did an amazing job keeping my rent at it's original price

Karla was helping and great thank u again

Logan was super helpful when it come to explaining the process of rental!

Karla gracias

Thank you Karla for the great service

Walked in to make a payment and Jose was very friendly

Muy bien servicio gracias jose

Great service and great attitude. 👍

Buen servicio gracias jose

Thank you Jose for your professionalism and help!

Muy bien servico José es muy amable

Staff are great. Location not so great. It’s difficult to get in and out due to high traffic. Also wish there was a speed limit on site as people speed through the facility like they own the place. Took them almost a month to fix a broken elevator. Later hours would be nice too. Also cross your fingers they don’t raise your storage rent! EDIT: I added a star because I was on the 2nd floor during a 4.5 mag. earthquake and the building didn’t collapse. It felt like like a 6.0 earthquake - enough that I got motion sickness…

I was helped by Jose, great service, great communication. Answered all my questions effectively. Thank you.

Great service thank you so much Carl

Karla was really great thank u

Thank you karla for everything will be recommending

Thank you for the fast and easyJet and help carla and logan

Carlos and Karla both super helpful, walked me through the process, and made it all quick and easy!

Left storage open because elevator stop working at 6pm. ITS SO RIDICULOUS! People finishing their jobs at around 5pm, and storage just block the gates, elevators at 6pm?! Definitely one star!

Karla was super helpful

Great front desks service by Karla

Friendly customer service. And doesn't charge any late fees until after the 11:00 so pretty lacks

Karla gave me great service. Fantastic, all needs met for a 7 month period

Amazing facilities very clean and secure Professional Service by staff Hayden gave me and very professional service and treatment resolved all my storage needs in a fast and efficient manner I was on my way to taking care of other important issues definitely a high really recommended location

My fiancé and I have decided to move to Colorado for the summer. We showed up feeling excited, nervous, and ready… all the feels! Jazz was the absolute best. Her helpful & outgoing personality really made us feel at home & in the right place. Our check in process was smooth, quick, and honestly such a joyful experience. Jazz you are awesome!! Thank you for your help & a lovely conversation.

Keith was immensely helpful and showed me the storage unit ahead of time to make sure it met my needs. He was patient with me as I asked questions and made my way through the rental process. The facilities are super clean and the AC is excellent in this large building. Thanks so much .

Jazz was incredibly helpful! She was so sweet and informative and helped us with every question we had. Public Storage needs more people like her!

I was helped by Jazz, she made my day. Great personality, great vibes, she seems like she makes everyone happy. She helped me with the e-rental for Vanowen to save me time so I don’t have to wait to rent in the office. Thank you for your help, Jazz!

Jazz was so helpful and very nice! She was very patient and super knowledgeable. Thanks again Jazz :)

I got Jazz as customer servise and she was extremely very helpful and helped me to download app and see location and save money by renting on line.

Jessica was an amazing person very helpful with my rental, especially with my needs.

Karla was fantastic so helpful! I highly recommend this place!

Jazz is a legend! I booked a unit online but didn’t realize it was a corner spot that my furniture wouldn’t fit into. She quickly and efficiently helped me switch to a more accessible unit and saved the day!

Haden Thanks to him for helping me he rocks! Great personality , cheerfully smiles thank you much

Customer service needs improvement. No one calls you back. Several messages made over the last 6 weeks for help and PM has still not returned my call about my rented space. Under different name

Jessica was amazing

Gracias Haden y Jessica por su servicio.

Gracias Haden por tu atencion, Te lo agradesco mucho.

Great customer service. Special Thanks to Jazz for helping me when my storage unit malfunctioned! She got her tools out and helped me with the finicky lock.

Moving is hard but when you have people like Jazz who are professional , expeditious, and informative ; it becomes less strenuous and you leave with a pleasant experience . The location is well kept , clean, and the facility is neat . If you have to move and you’re debating on which Public Storage to go to; go to the one in on Sherman Way and get some Jazz in your life .

My experience in this location was great. Jazz & Nancy helped me with my needs, gave me options, they knew exactly what I needed & guided me thru the whole process! Thank you ladies, definitely recommend this location.

Jazz was very nice by helping me resolving an issue with the app!

Haden One of the best employees at public storage on Sherman way location, very helpful, great customer service and friendly, thank you for everything 🙏🏼🙂

This place has been great so far. Switched units today and Jessica helped me out. She was fast, efficient and really helpful and took care of me. Great customer service with a smile, thanks Jessica

Haden at the front desk has been wonderful. Answered all of my questions and made the whole process as easy as possible. Can't thank him enough.

The elevator breaks all the time or is slow slow slow... They will raise rent $100 after 3 months, even though they are advertising for same unit for cheaper than what you pay. They will tell you that you can transfer to another unit, but they won't adjust the price. Thx for the help when I am homeless and suffering from severe medical issues...

Not sure what the deal is but this place is suppose to be open until 5 or 6pm daily! I have been going to the office and nobody is there for over an hour. 👎👎

👍keep up the good work

Haden is very helpful he took us to the new storage and ask you we had any questions about it or any concerns. He is a person that you should have in all the storages very nice and polite..

Haden, David, & Frank. They all were very helpful and wonderful with their customers service.

Haden, David,& Frank these 3 gentlemen were amazing!!! Helped us with all our needs and wonderful customer services.

Good public storage

Had Excellent, efficient with acquiring my unit!

I wanted to really thank Melissa for helping me out last weekend – you are awesome!! She was very kind and informative as we worked through the adjustments I needed to make on my account. I thought it was going to be a headache, I appreciate you making the whole process quick and easy. Moving is stressful, thanks for making a better day.

Great facility. Huge shout out to Melissa for great service even though I was running late. Really happy with how clean everything is and how organized the operation is. Amazing location right next to Home Depot

Hayden is the BEST! He was very professional and made finding the right size unit easy. I would recommend this location to anyone just because of him. 😎 thank you

Horrible horrible horrible run run run from this storage place there were bugs in my storage larvae and roaches and nats flying every where and that's just the beginning of my problems with this storage facility. My loved one passed away and I was paying her bill for months when a worker there gave me a bum lock as I was trying to get her belongings the key would not work in the lock and I was still paying when I made contact with them it took them forever to respond when they finally did respond it was months later they wanted me to keep paying on this storage after I told them about the lock they gave me wheather or not they were trying to be nice or not they were only concerned about money this is not a place where I would ever go to again and to be clear I would never recommend this company. So I hope whoever buys this unit enjoys the colorful wigs because they deserve zero stars.

Great customer service Lorena made the process very easy and made me feel welcomed. I’d definitely recommend this location over others.

Haden needs a raise he is the best. Thank you so much easiest storage experience I ever had. No joke.

Thank you Haden, for the great service. Keep up the great work! By far the best customer attention, I have ever had.

Thank you for all your help Haden, you are the best.

Thank you for your service Haden

David was amazing! Super helpful and friendly!

Haden was a great help. Thanks for everything!

Amazing help from Haden ! So nice great customer service went above and beyond to get us what we were looking for

I’ve been storing here for over a year and always received the best customer service. Hayden was super helpful at the front desk and made a positive experience of moving out.

Raised the rates 3 times in a year this isnt normal! Im going to look at there fine print on the contract because i haven't seen anything on there that says there allowed to do that! And if i find out there not oh boy they have huge problems coming from my attorney

Dave was wonderful he made vacating my space easy. He’s a lot of help. Thank you public storage for having employees like Dave 😋

Excelente servicio de jorge siempre

Very clean and Chris was very professional.Great experience.

It was such a pleasure being helped out by Heidy! She provided excellentservice! Thank you!

I had an Issue with my payment ,thanks to Jose and Criss that went above and beyond and help me with my payment I save some money Thank you both

Always receive great customer service from Jorge and always so welcoming Highly recommended thanks to him

Nice and clean, a bit vast, though not in a bad way. The security is super tight, a bit restrictively so. You need to punch your code in everywhere — even to leave; it gets a bit tedious. Also they close at 6 and everything shuts down — you'll get locked in if you're running behind.

i do recommend this place for any storage items.... good prices and great location.

The storage space was really clean, a great size and secure. The service was very high quality, and specifically Haden who was very helpful and friendly. I highly recommend this storage facility.

The property is very clean! And they have a cool app that opens the gate without having to get out of your car!

My first time using a storage unit. I was very apprehensive about it being my first. So I decided to go to the public storage on Sherman way in north Hollywood. I was wonderfully helped by Chris. Chris made my first time using a storage unit easier. Every question I had was answered, he toured the facility, and made sure I was as comfortable as possible in making my decisions regarding renting a unit. It would be a great pleasure to have his professional help guide me again.Thanks Chris, you’re awesome.

Thank you for helping me find the best space at a great price. Thank you Haden

Thanks for all your help Haden!! 5 stars!!