Public Storage Self-Storage Units at 24905 Whitewood Road, Murrieta, CA

Monthly price increases are Ridiculous after one year….*EDIT* Now 6 months... JULY 2024: Move into a different unit to get a better rate because of the horrific increases over the past 3 years...DEC 2024 notice today will go up $33 WTF!?!?!

Amber was very helpful to me and my husband. Excellent customer service

I had the most unbelievable experience booking storage. Kiara Property Manager surpassed expectations. She was thoroughly informative knowledgeable literally provided step by step guidance & details. Her customer service & professionalism are worthy of recognition. Thank you for making it an exceptional service & business transaction.

Kiara was amazing with her customer service please give her a raise

Amber was so helpful in getting the Right unit for us!!! Had to make a last minute change and she was so patient and diligent in getting a last minute unit to help the movers not have to take apart Heavy table in order to move it into storage!!

Amber made a stressful situation into an easy and fast process. Her instructions were super clear and made moving in easy. She made me feel comfortable and easy to ask questions. Thank you Amber!

Raising the price by $27!!! Come on now. This is not right. A 25% price increase is outrageous

Any time I call or come in for any questions or need help with something, Chanel is always very helpful and is always very polite. I always get great service here!!!

Amber was awesome, was looking for a unit large enough to accommodate my boat (both length and width) had to try several units, Amber was a trooper showing me several units and waited while I checked to see if it would fit. She was patient and had a great since of humor ! Thanks again Amber , your the best !!!

Excellent customer service! Thank you Amber !

Channel has made my experience at Public Storage awesome. Someone stole my debit card number, and my bank caught it. I called and spoke with Chanel about my dilemma, and she accepted my palate and waived the late fee!! Great customer service when life is out of your hands. She really came thru!! I am impressed with he customer service skills!!

Chanel was so helpful in guiding us on what storage size needed for my daughter. Greeted immediately with a welcoming smile and uplifting energy. Chanel answered all questions that we had. A true gem! Thank you Chanel!

Nice and clean location; loved the special; Kiara was awesome! Thank you!

Moving from one unit to another was a chore but the paperwork was easy. Really appreciated it.

Nice Clean Facility with reasonable prices

Would not rent here again. Constant storage rent increases and rude customer service. Most of the time there’s not an employee there to assist if you need to close out the unit.

Chanel was extremely helpful.

Came at 7:10PM on June 8th and the app was not working signed into web version to get access code and that also would not work and no one on duty to help.

Kiara was amazing. Made the entire process simple for me. The unit itself was clean and ready to go upon move in. Highly highly recommend.

Kiara was helpful and very accomodating today! I got a unit cause as she was able to answer all my questions and the whole process went very smooth. Great service overall!

Aaron needs a raise! He got me signed up and quickly and was very patient. He showed me how the app works, codes and sign in. He made me happy with the Dollar sign up. Good timing! Yay!

Kenneth in the office and the other gentleman working there went beyond to help us out with our storage about a month ago.

Following up after about 2 years with PS. First 6-8 months, 10x10 went from $315 to $415, just received notice my storage fees will go up again to $540! Staff is great but these prices are crazy increases. I will be removing my belongings. Staff still does a great job but I guess space cost a lot of maintenance. Late post but Monica is amazing and so professional. She really explains things in details and assists every step of the way. Looks to help you with your budget and the best offer. Monica, moving is already stressful enough and I really appreciate your candor.

thank you kiara for showing me some units to help me find the right size for my needs between the customer service and clean property - amazing!!!

extremely good customer service & was clean. thank you Kiara for kindly answering all my questions and quickly helping me!

Very clean facility. On multiple visits I always saw someone cleaning and making sure the facility was in great condition. Amber was especially helpful in my move out process and provided excellent service. Because of Amber, I would happily bring my business back should I ever need it!

Amber was again a great help!

Chantel was super Helpful when I talked to her today- excellent- Thank you!

Again thanks Amber Roberts for clarifying the issue I was having Great customer service 2/15/24

Amber helped me with the move in and she was helpful with everything i needed to know.

Yesterday I had the privilege of working with a man named Aaron. He was very knowledgeable and put me and my wife on the right path of what kind of storage unit we would need as we are in between houses. We were pleasantly surprised how knowledgeable he was and how helpful he was. It is always a pleasure to see a young man helpful do the elderly as we are in our older years.

After a really rough start several months back with this location we have run into more trouble. We came a week ago to put more items into storage. Our lock had been replaced by another lock (we are current on our account) and it had obvious signs of a break in. We have a unit inside the climate controlled building. We were told by the owners/management that it was not a break in, they would obviously know immediately because they monitor the coming and going of all people at entry points. That it could have been someone moving things and accidentally knocked into it. Then why doesn’t our key work?? That’s clearly not enough. We had to wait a week to try and get into the unit since they had to have a regional person come with a drill to drill out the lock. They were very nonchalant about it. More interested in making us wait. A week goes by and as we open our unit we see everything has been tossed and upended. Every box and container opened and contents thrown all over the place. Many items broken, mostly items stolen. The owners/management were not even remotely phased by the break in and not at all remorseful or empathetic. You’d think this happens often or they were involved, with the level of passiveness in their responses. Police report was filed but irreplaceable items are long gone. Their mandatory insurance covers 5 k max but only after jumping through impossible hoops to prove it has been broken into and that you own everything you can prove was taken. After speaking with my local city’s fb community groups I’ve found this location has had several years worth of thefts and most are convinced it is employee or ownership related. There are so many of us that have been victim to this location’s prey tactics and the insurance has yet to pay out to any of those victims over the course of the lifetime of this business location. It’s hard to imagine THIS MANY thefts in a safe and uneventful town happening without seeing all the similarities and connecting dots. I am not one for conspiracy theories but this is a lot of coincidences. Quite a lot of them. This town does not often have things illegal happen. But most of them seem to be happening at this location. And they are absolutely crass and unapologetic about it. For context, we left a very toxic domestic violence situation and put what we could of our lives in this facility for safe keeping while we figure out how to make any money off of it. We are living practically homeless while we do this. Those items were all we had left in this world and now that is gone, too. The whole experience has left a very bitter taste in our mouths and we will never allow anyone to go into this location without knowing the risks. BEWARE.

This Publice Storage is Awesome. Aaron and Kenny was very Hospitable and Kind. Aaron was the one that showed Us around He was very Hospitable, Attentive and Knowledgeable. I was able to get My Storage with ease. I really appreciate this place and the Staff has Excellent Customer Service. Thank You Public Storage for a job Well done.

Aron and Kenny were Awesome in providing the service. Very helpful. Thanks a lot

This place is great. Kenny and Chanel stuck around late for me to help get me all set up. I’ve used them in the past for a short term rental and now moved my primary rental to this facility as well.

Wonderful customer service experience with Kenny. He helped us with our lock situation and consistently provided aid every step of the way! Perfect customer support!

Amber is the best, very attentive and makes sure everything is taken care of.

I want to say thank you to Amber and Aron for a great job on your customer service that I received today. I appreciate both of you explaining why i didn't receive a call back yesterday if you are in need to store your belongings. Public storage on white wood in Murrieta is the place to go? It's nice, clean, I feel very secure, Most of all, they have app that you can download so that you're able to get through their gates. Without having to get out of your car. The prices are reasonable, and they honestly have a wonderful staff. To help answer any of your questions and concerns

Great experience, great prices, Chanel had good customer service

Aaron was very helpful and professional. It was a great experience.

Amber was an amazing help to me today. She was patient, understanding and kind. She listened very carefully to everything that I was communicating to her and was able to successfully and professionally accommodate what I needed given my very pressing circumstances. She has a solid understanding of the business and showed to have a great work ethic. There is no doubt in my mind that she is a great asset to Public Storage. I hope the Public Storage executives appreciate her hard work and dedication. Then, when I moved out of the storage spaces on 9/18, Chanel made the closing out process comfortable and easy for me including issuing me some refunds that were due to me. Thanks again.

Consistently Great customer service especially from Chanel sorry if I misspelled the name 😊

Great place for storage, a lil pricey, but if you need the storage I would still recommend this location.

Honestly you get what you pay for I guess. Few things: What kind of storage facility doesn't provide a moving dolly for all the hours you are able to access your unit??? I'm disabled and work nights, 6am is the only time I can come and you guessed it..." provided for your convenience during OFFICE hours". Only. We couldn't get a unit with street access, only a unit inside the temp controlled 3 story. Which meant dragging all our boxes up into the building, into the elevator, out of the elevator, down the hallways, all the way to the unit. Without the moving dolly. One by one. Speaking of access, you need to use the app or your code to unlock at every step. 1. Get onto the property. 2. Get into the building. 3. Get into the elevator. 4. Get out of the property. Which means, boxes in hand without dolly, a lot of fiddling with an app that does NOT often work to unlock your access. We must have gone in and out of the elevator unlocking it 9 times every time. What is happening with this company???

Aaron was polite and provided excellent service.

Loved Chanel. I was very satisfied with her helpful additude. Facility was well organized, very professional.

Employees were courteous and helpful. Storage units are clean and safe.

I'm Old, Sick And Slow But Aaron Was Very Professional, Patient Courteous And Caring And And Should Be Recognized For His Complete Dedication To His Job Thank You Aaron And God Bless You And Yours.

Great experience when visiting to ask questions. I went ahead a reserved a unit! Thank you Renee for great customer service!

Channel is very informative with everything I have asked about. She's very helpful.

Amber is the best!! She is kind and helpful to all and she works her butt off!

Amber was so helpful! She had a smile the whole time, was very patient and explained everything!

I recently went into this location on 2 occasions and was really impressed with the staff professionalism. Aaron fully explained the pricing and even helped me map out the size of their smallest unit. I followed up with Amber to ask a couple more questions about the units. Their process is quick and easy.

Amber Roberts is definitely A1 when it comes to the customer experience.

Always have a great experience at this location, amber always greets me and helps me with anything I need!

Amber was the best. She was very helpful and made the move in process easy

Experience was great, from communication to how easy the process was. Glad I went with public place here in murrieta. 👍🏽

The staff was knowledgeable, as my friend and I needed to store books they reassured us that our unit size would be perfect.

Very roomy and neat compound. Great helpful staff. The climate control units make a big difference when storing long-term. However, they increase your rental drastically almost twice a year to almost double the price. Not good for long term. This has more to do with the corporate side, and not the local employees over there who are awesome. Aaron has always been helpful and is very professional with getting us what we need, since we've had several units over there for a course of about 10 years.

I was arrested for trespassing for helping someone else move there storage cause it was after hours charges were later dropped but caused me a big hassle lost my truck in the impound

Everyone providing 4/5 stars now (Just like I did when I signed up)...just wait until your year mark when your monthly payment increases by $26...and again the next year. Crazy! No explanation why, just a letter telling you it's increased. My family and I continue to checkout out of units and into another to lower our costs. We shouldn't have to do that. Ridiculous. MAY 2021: Great online rate moving in. MAY 2022: Rent increased $27 per month (not including insurance)!? MAY 2023: Rent increased $27 per month (not including insurance)!?

First time to get a storage, and im very satisfied with how easy and smooth the process turned out. Especially with the help of Monica. She explained everything well and was very attentive with our needs. Offered us the best deal and took time to talk to us and answered all our questions.

Miss Monica Was such a Blessing! I had no idea what I was doing. She made everything so simple and easy and was so understanding to my needs. God bless you. You are such a blessing Miss Monica & Miss Amber very kind as well very helpful & very kind ladies I was so blessed to have the most Excellent Customer service!❤️ Thank you see you the 21 ❤️Miss Mary Elizabeth 🌸

Monica is great and very helpful!

First off I'd like to say that the service at this public storage is amazing. Monica was the highlight of my entire day making the process of checking in to my first storage ever a very pleasant experience. Honestly if she is not the boss at the Whitewood location someone needs to give her the reins.. the place is very clean, the staff is very professional. I don't know how else to gloat but if anyone needs a storage talk to monica... and my second pass through there I met amber who was also exceptional to boot .. thank you both and I can't wait to come pay my bill, really can't stand bills and I still can't wait.."-)

Monica was absolutely helpful from start to finish. She was polite professional and assisted us without hesitation. She is definitely an asset to Public Storage. Keep up the good work Monica!

Excellent Service!!!!!!!! FBI (HRT) ,Federal Bureau Of Investigation (Hostage Rescue Team) Family!!!!!!!

Monica and Chanel was a great help

The staff at the facility are wonderful! Chanel was so friendly and helpful, patiently answering my questions and going above and beyond to meet all my needs. Will definitely recommend.

Staff are so helpful, Aaron is so helpful and I will continue to do business here.

They have seggerated the renters into 2 groups the reg ones who have units any and everywhere that are n ot part of the new indoor storage space and everything is monitored as usually but you use an app to open the gate but the rest room and elevators etc.. are not open to all just the person's w indoor units.

Highly recommend this storage facility!! Awesome staff!! Great prices and top tier service !! Highly recommend!! 10 out of 10 -Lulu

Well kept facility. Easy to use app allows push button gate opens access, easy payments, messages and more.

Chanel and Annie helped me figure out everything today with the app. Great customer service

So helpful and cheerfully helped even though it was almost closing time. Amber is the bomb.

They charge way to much, they are rude and it takes forever to unload a vehicle because they have one access door and my unit happens to be all the way at the other end of the block. Plus they have water fountains, but its just tap water and its warm. For the price I pay monthly, they should have a butler standing there with a bottle of ice cold water. Just saying. That's my opinion.

When you go and get a storage space there, the ladies are very friendly and will ask you to leave a good review for them. They make the renting process super easy and on the surface offer a really affordable rate. When we signed our contract, we were told it was $187 a month which was higher than we wanted but we still tolerated it. Then, after only a few months, our rate jumped to $255/month! When I asked about it, they said the mailed a letter - but I never received it. I open every piece of mail I get just in case something like this happens and I know I never got a letter from them because we would have pulled our stuff from our unit as soon as we saw it. This place is a scam, charging lower rates just to raise them and hope people don’t notice which worked on me for a couple months. They got an extra $68/month from me for 3 months before I caught on and I’m really upset. I’ll be canceling and pulling my stuff from my unit as soon as I’m able to rent a uhaul - probably this weekend. Before you rent, ask yourself if you’re willing to deal with their inconvenient price changes. Even $10-$15 more a month I would have understood, but in a facility with thousands of units I can’t understand how they needed to jump the prices up $68 in the middle of an inflation crises. This was my 2nd time renting a unit and loved my experience with a different company, but Public Storage just ruined it for me. I’ll store my items in my garage from now on.

Good storage with decent prices

Pleasant and very professional. Thank You Monica ,Annie and Aaron.

Monica was so helpful with my move process and getting the right storage unit. She was professional and super kind. The facility is nice. I’d highly recommend.

First time renting a storage unit at any facility and I’d like to commend Monica for helping me narrow down my options. Her knowledge and guidance through the entire rental process made it simple and painless. I loved her personality and attentiveness to my needs. She displayed amazing customer service, and it made a difference in my decision to entrust them with the storage of our things. Thank You Monica!

Monica the store manager was such a great help to us she was very friendly and helped us with our problem in a speedy manner I just want to say that I would definitely recommend this public storage to all of my friends and to those out there that aren't!!

The staff here was very helpful. I arrived jus minutes before closing and remained open until I was completely finished with my storage needs. I give 5 stars for their work ethic and customer service. Thanks ....

Super clean well maintained facility!

The manager Monica is amazing. I was not having a good experience with the unexpected price hikes but she helped me find an alternative. And was super sweet and professional. Annie was very helpful as well. Definitely the only reason I’m staying with public storage.

Monica and Aaron and trainee Annie are awesome!!

Annie, Monica and Aaron were all completely wonderful! Made the process smooth and easy.

Awful. Nice in the office but they can't really help you with anything. They double charged us on our first month so when we decided to move because I was told there was nothing they could do about it and the manager never could get back to me. Then they raised the rent on all the units. Ridiculous place.

Lulu made finding a unit very easy. She definitely gave me a welcoming and stress-free experience. Lulu is the best!

Lu Lu was awesome, very helpful and friendly.

Monica was very helpful and made sure i was taken care of.

Excellent customer service Monica B has been amazing!! Beyond professional and caring. Amber has been kind and helpful , I will be recommending this storage facility to many friends and family.,

Monica made my frown go upside down

Wow I had a wonderful experience with LuLu and Amber there customer service was absolutely amazing.. You have to go to Public Storage in Murrieta…

I have traveled really far to come to this site for the services. The manager Lulu was professional, knowledgeable and kind she made this rental experience worth the drive !! Thank you 💖

Great Service!

2/7/22 Called the office to talk in reference to a "lein sale" notice on my unit and my only rent due is Feb 22. The lady in the office was very inconsiderate and rude. She said she didn't care about me moving my unit elsewhere. She said I had to pay March payment as well I argued my legal facts and she changed her story. She then said I was charged a 50.00 lein fee because I didn't pay the late fee (Jan), I was on the phone with Aaron when I made my payment and never advised me that if I didn't pay the 50.00 late fee I would be charge another 50.00 fee plus other fees at all. Very deceptive practices. I'm not paying my unit outside of the mouth due period! This is very predatorial and this matter will be submitted to the better Business bureau and my legal aid. ......7/11 UPDATE: I'm changing the rating because I see either one there are some improvements, or two, I didn't understand the nature of the business and what they have to go through and the things that they hear and excuses that they hear on a daily basis so after further consideration and my conversation today with the young lady at the office, I will have to humbly say that I think they do care and they're not out to just take everybody's property or to cause issues for anybody, they're just doing their job.

I've got my RV parked here in storage, I'm paying over $150.00 a month to park it in a parking lot. They have locking gates, and you need a code to get inside. That all sounds okay, except when I went to check on my motorhome it had been vandalized! They didn't even bother to lock it up when they were done! It was all locked down when I left it the first time. They had gone through all my belongings and basically trashed my place! I am still very upset by this, and feel violated!

Lulu is awesome I give her 5 stars for her customer service im very very thankful for all her help

I want to give a standing ovation to Monica at this location for her upmost awesome customer assistance addressing my concerns for my monthly payment app service! Her general customer service is A+ !!!! Thank you 😊

This was the best storage experience I’ve ever had! Lulu, Monica & Aaron have been nothing short of helpful, professional & friendly. The storage building and space itself was clean and very well kept. The process was easy easy easy from start to finish. Highly recommend this location.

Thanks so much to Monica and Lulu!! These girls exemplify what customer service is all about. They made my experience fun and light hearted, really lowering my stress levels about this storage situation. I have employed many people in my business and they are who I would want to represent my company. Public Storage hit the lotto with these two, great job girls. I'll be back and share my experience. You both deserve raises!!!

Despite the monthly rate & subsequent recent rate increase, I find the staff of Monica, Lu Lu, & Aaron to be rather professional & even quite engaging. They maintain a standard of cleanliness that makes the facility always inviting. And, Given the Corporate actually controls pricing, I've no complaints. I'm very pleased with the business relationship we continue to foster.

Thanks to Lulu Monica for helping me out and for getting me a great deal on my storage unit you girls made this experience a pleasant one. Thank you again for everything!!!

I love the storage & the staff that helped me their names are Lulu & Knot they are awesome.

Very professional and helpful staff lulu was very enthusiastic about her job and knowledgeable !! Thank you for all your help !!

Very nice storage units and LuLu was very helpful!

The two employees at the counter were extremely helpful and pleasant. Great customer service, plus they had the best rental prices out of the 4 facilities I called. I would recommend using Public Storage to all my friends.

5 stars for LuLu and Monica. With amazing customer service and offer the best deals possible. Amazing!

I was very impressed with this place. Monica was super friendly and helpful!!! I have interacted with other storage facilities, and this was by far the best experience.

Very helpful and polite staff

LuLu and Chanel were very helpful.

Lulu is very helpful and answered all my questions!

Monica was quite courteous and made the unit rental quick and pleasant. The unit and building were clean of which made me feel good about my choice to store at her facility.

Monica was absolutely phenomenal!! She was so patient with my indecisiveness. I had 2 reservations 1 for myself & one for my sister. She let me view each space offered, and helped me find the best option for the best price! Not to mention Aaron was awesome too, he made sure each unit was super clean as well!!! Thank you both for all of your amazing efforts & customer service!!! Truly grateful!!!

We are grateful for Monica, LuLu, and Aaron for their help. They are very helpful and friendly. Aaron spoke with us over the phone a few times before we moved in. Monica and LuLu helped us when we got there for move in. They really care and take pride in their work. The facilities here are very clean, big, and open. Easy access to units. Thank you!

I absolutely love this storage place! First the staff are super nice! Lulu helped me get set up and was so helpful from start to finish. The facility is very clean and well kept. The indoor storage building is also very clean, there are multiple employees on the property at all times and are all very friendly. The facility feels safe, quiet and is very accommodating. They also have great prices! I highly recommend this location.

Thank you Lulu and Monica!!! You girls amazing. So pleasant, which more people had working skills like they do.

Great customer service nice clean facility and best of all good prices

I had been looking for a unit for a long, Al made things easy!!! I myself have difficulty with apps and online processes, Al walked me through step by step!!! It was quite the process for someone like me and Al was patient and wonderfully helpful the entire time!!! If I compare the professionalism of other companies to Al, I would honestly have to say hands down, it was a blessing to have him as my Public storage associate. Not only was the office nice, neat and organized, the facilities were as well!!! Al made my experience delightful, when I was dreading having to rent a storage space!!! Ask for Al if you are considering this location!!

LuLu and Monica are the best and are very respectful

Lulu and Monica are the best! Getting a unit was hassle-free and an enjoyable experience. The exceptional customer care they offer and the affordable prices make this facility top tier. I'd recommend to everyone, especially individuals who are seeking storage for a first time.

Great experience from check in to check out. This was my 1st time getting a storage unit and I am actually willing to try it again in the future. The place was clean, the prices were good, and the staff was always friendly.

Called for more information regarding storage needs and Monica was very helpful. She explained to me the sizes of the spaces and what would be the best option for my things.

Very impressed! Thanks Monica, you rock!

They are great rates and Monica and her team went out of their way to assist us. The facility is also very clean!

Moving and putting your things in storage is stressful for me. It was so much easier this time with the way I was treated by Lulu and Aaron in the office. Their kindness, helpfulness, and patience was very much appreciated.

Monica and her manager at the front desk were amazing. They were patient and Monica took the time to find me the best unit and explain everything about the facility. Thank you Public Storage, I will be recommending you to my family. Phillip

Monica, LuLu, and Aaren were absolutely amazing from start to finish!! Lulu happily helped me with my initial reservation and welcomed me to the PS Family via phone call! Monica perfectly assisted me with ALL of my paperwork, gave me a great tour to my unit, and even aided in adding additional services to my account! Aaand Aaren was there for me and my team to get in the facility, as well as help me with my lock! This Team Is Top Notch 5 Stars!! Thanks Again PS Family For All Of Your Hard Work & Dedication!!!

Got junk give us a call Essential Junk hauling

Nice new facility, Mona and Lulu were very helpful.

Lulu and Monica made sure that my entire process was as smooth as possible!!! Would recommend.

Public Storage made storing so easy. Lulu showed us the perfect size unit for what we needed. Access to our unit was super easy. They even have convenient access to dollies for moving our heavy items.

Very wonderful customer service. Thank you Monica and Lulu

I'm currently renting a 10x10 unit and I can't say enough good things about this property and staff. Also they have the best prices in this area.

Clean, storage place secured very good

Worst storage ever. I was double charged and couldn't get management to correct the issue. I paid $700 for one month of storage due to the error.

Lourdes is awesome super sweet lady!! Clean safe and secure spaces !! She took the time to show me around the facility, explained everything thing it was so easy thank you so much Lourdes !!!!

Amazing experience, very clean, air conditioned facility. I would rent a space immediately again if I needed to! Monica was the one who set me all up when I first rented the space. She was extremely professional, had so much patience and explained all my options. Lulu assisted in closing my rental and she was professional and poised! Extremely satisfied!

Because I was moving to a smaller home, I needed to find a reasonably priced storage facility in the Temecula/Murrieta area. I did a ton of research on prices and was shocked at the differences from one place to another. Some were downright rip-offs... they really were, blew my mind. Not only did I have a bunch of boxes and other things to store, but I had a baby grand piano which added to my problem. I looked at all the 10x10 units in town and found that public storage was looking like the best deal. I gave them a call ( first spoke to Lu Lu and later Maria) and I have to say the customer service was really incredible. Lu Lu walked from the office to the new building to measure the elevator for me. I was worried it would not fit or handle the weight of my baby grand. She gave me all the specs, weight loads included.. I actually thought to myself most places would ever do that... lol ... but they did. I was sold on this place because of that. I immediately made the reservation online and was TOALLY blown away by the follow ups over he next 48 hours. I got several calls o see if I had an problems with registering my reservation application and if I need an other help. Maria was he follow up person and was also so helpful and go me all sored with pricing, etc. So not only was he customer service first class, but the pricing floored me. It was $30, $40, $50, $60, $70 a month cheaper than he other places I called. PLUS, I got my first month free. I got a less expensive unit on he second floor(so what, it takes an extra 3 minutes to get up there, really no biggie) for a full $100 per month cheaper than the most expensive competitor.... that's a DEAL, I don't care who you are. In this economy, that's a HUGE savings. When I visited I met Arron the manager, as super great guy and he got me fixed up with a couple free push carts, that totally made he unit loading a breeze. Thank again Aaron. Overall, between the amazing customer service, caring staff and the unbelievable deal I almost could not believe getting storage was so painless... and pretty dang reasonable. Even though I had to buy a $20 lock for my unit (extra) I'm saving so much money, honestly that's really not an issue, at all. Don take my word for it, call LuLu, Maria or Arron, you will see what I mean... what a great team and a super bunch of helpful folks. I usually never write reviews, but I got treated so well here, I just HAD TO. I've been in business myself a long time and feel customer service and customer satisfaction are so important today, so when I have a truly great experience as a customer, I really appreciate it. Thanks again to all in the office there, great job! I'll be telling anyone who wants to know how great you guys are down here.

This review is for Lourdes and Monica. As as soon as I walked in through the door I was greeted with a smile and a hello. These ladies are very sweet and professional. I also got the first month of storage for 1 dollar! Not a bad deal. Thank you ladies for such a pleasant experience.

Great location and staff! Very clean and well lit storage structure. Special thanks to the front desk employees - especially Lulu - for her super helpful assistance with our unit. She went above and beyond in helping us. Thanks, Lulu!

Lulu, Aaron and Monica were very helpful and kind. The units themselves were very secure and clean.

They up the rent every two or three months. Beware

Staff and manager are friendly and welcoming. Very clean facilities. I enjoy using the Bluetooth feature on the app to access the gate.

Lourdes did a wonderful job she helped me and my husband find a storage space with a quick and easy process! Super clean, friendly staff recommend!!

Lourdes is awesome! <3

Lourdes and Monica were very friendly and pleasant at the front desk/office. I had been with Public Storage since 2019 and my experience has been great. Never had a bad experience with customer service… The prices going up suck 👎🏽 but guess that’s to be expected in this business… But overall no complaints!

This is the best storage place !!! The ladies Monica and Lulu , helped make my move easy ! Friendly service is what appreciate the most! Hands down best storage center in Temecula/Murrieta area!

I Yelped this first because I didn't know I needed to Google review. So, the fact I am completing another review is an obvious detail about how awesome I find this staff and facility. I am computer savvy but I had I was kicked out of my on-line reservation. I believe it was my error. When I spoke to Monica on the phone she offered to help me finish it when I went to the office. So Monica was super helpful. Aaron, the manager< was 100% involved and helped me access my unit. I was unfamiliar with the process. On another day Lourdes was also helpful. So, many businesses have staffing shortages. I believe that is unfortunately the case at public storage. BUT a customer would not even know it because of the super excellent staff support. I have had a unit at another storage unit that was "highway robbery" and public storage is not. And I have another current storage at another companies units. I would move everything to Public Storage but I am not that motivated; I am lazy:) The purpose of this review is to highlight the excellence and efficiency of this storage property. Thank you Whitewood Public Storage.

Lulu and Aaron are awesome. Made setting up storage a breeze. Clean facilities, bathrooms, what’s not to like. Definitely recommended.

Lourdes great costumer service

You can access your storage unit whenever you want through the app and contains all your information plus extra features. Great storage options, security and the staff is very kind, would highly recommend!

Monica is super friendly and very helpful with any questions I have. Highly recommend this facility.

I have no problem with the staff. Maria and Lulu every visit have been helpful representatives it's just unfortunate that the company they work for is trash.

This storage facility is great by far., I recommend their services. Good staff with excellent customer services!!! 👍

Monica was just amazing. She was extremely friendly and very informative. They gave the best rates and on top of that gave a great deal. Everything was clean and up to par.

Best service I have had. Thank you Lourdes, you are the best.

Everyone is so friendly and helpful. The place is really clean Monica and Lourdes were very patient with me

Lulu and Monica are the best part of my experience first time buyer and they made it feel like family. But they need a golf cart so you don't have to walk to your storage. Love u gals thanks for the help

Just rented a 10x10. The place is clean and Monica at the front desk was super friendly and very helpful. Storage area is nice and well ventilated. My only suggestion would be to somehow allow your customers to make carts available for use after hours, other than that it’s great!

Management staff is helpful, overall rocky experience but it’s on the mend. Aaron is nice, patient, and helpful.

Great service by Lourdes! Great price for storage, highly recommend!!

Monica helped me out today getting a 10x10 unit she was extremely helpful polite & knowledgeable. She let me known she was a new hire but her professionalism was nothing but excellent. Thank you Monica!! Jasmine sousa

Monica was extremely helpful in getting me all squared away for my move and with storage. Means a lot especially being a veteran its always good to have your stuff locked away and secured. Thanks!

Lulu & Monica are the best! They made me happy. Turned a bad moving experience into a positive one. Fun and friendly. I would hire them for me! They are what customer service is about and my loyalty! I'll be back just for them and that property. Thank you, Greg D.

I went to this location with my husband a few days ago to get some pricing and we received the best customer service from Monica. She was very courteous and paid attention to our needs.

2 stars is for Public Storage only but Monica at the Murrieta site we give 5 stars!!!. Because she fought for our rent not be increased. Do not know how Public Storage gets away with raising the rent after being there just 5 months. Rent prices are already too high and when they raise it it's not a few dollars, it's $100!! Thank you Monica for being understanding and fighting for us!!