Vengo a pagar por un eapacio que tengo en Eagle Rock y el senor Pablo me atiende siempre con una sonrisa. Recomiendo esta Propiedad. Excelente servicio. Estoy muy contenta. Sigo agarrando excellent servicio. 10 meses despues y el manager Pablo sigue siendo muy amable.
I had an awful experience at this location. I reserved a storage unit online, paid my deposit, and scheduled a move-in for January 10th. On the morning of my move, I received a text saying my unit was ready, but when I tried to access it through the app, my access code request was denied due to an alleged overdue payment—despite having received a receipt for my first month’s rent earlier that day that went through. I repeatedly called the location, but no one answered. I even called the corporate office and they were unable to help me in any way. The movers arrived with a full truck, during normal office hours, and we waited for hours at the location for someone to show up or answer our calls. Eventually, the movers had to unload my belongings outside my partners house nearby since I couldn’t access my storage unit. I finally received a missed call from them seven hours later, and when I called them back they didn’t respond. This whole experience is incredibly frustrating. I still don’t have access to my unit. I would not recommend this place.
2 1/2 years later and the manager Pablo hasn’t changed. He continues to be amazing. Highly recommend this property. Just one thing, the rent keeps getting higher but I know it’s not because of him.
El manager Pablo me ayuda con todas mis preguntas y me ayuda a abrir mi espacio cuando tengo problemas abrirlo. Siempre está disponible para nosotros. Yo soy una persona mayor y necesito ayuda y el con una sonrisa lo hace
Pablo was great. He explained my y rent increase and helped me download the app. After 15 years of being a customer at this location, the manager Pablo continues to be amazing.
Fast easy rental with the manager Pablo but now im getting too much increase.
The manager Pablo has been wonderful
Great service from the manager Pablo. He makes everything so easy whenever I come to my unit. Highly recommend.
The manager Pablo is always helpful. I keep having problems with the app and he always take care of it for me.
Rented a space online and went to the office and the manager Pablo helped me with the questions that I had.
Rented quickly with the manager Pablo.
Pablo, the manager, is incredibly friendly and helpful and went above and beyond to get me set up with a unit that suited my needs and budget.
Easy rental with the manager Pablo.
The manager Pablo is amazing! So friendly and helpful. He is always keeping the property clean and looking nice and is there is answer any questions he might have for him and always has a positive work to brighten your day! I truly recommend this public storage!
Just did a transfer with the manager Pablo. Fast and easy. Trabajo muy excelente y limpio. My belongings are safe at this facility
Employee Pablo provides great service . Helps me out when my company SRP sends me bulk packages. Great attitude, personality and great work ethics. Clean work area.
Isaac and Pablo are fantastic! Friendly staff and extremely helpful. Would highly recommend this location. Don’t bother with online customer service, just go to this location and they will happily help you!!
I Am very happy with the mánager.
El señor Pablo le damos 5 estrellas por ser muy amable y atento con todo mundo.
We have been renting more than 5 years at this property and the manager Pablo is always there to help with anything that we need. Excellent customer service.
Pablito has been the best manager at any public storage that I have dealt with.
Excelente servicio de Pablo.
El manager Pablo es muy amable
David was very helpful with services in getting a unit at the location. Thank you.
came back to rent with the manager Pablo
Fabi was very helpful! She helped me find a smaller unit, since the unit I have is big for the stuff I need.
This is one of the BEST storage in Los Angeles with Mr Pablo's helping hands, every transaction and troubles, he's there to help, everytime, all the time. It was very nice to deal with Pablo, he always available to help from office to the unit, and he always makes the area clean and asks if I need assistance.
Renta rápida con el manager Pablo. Regrese a rentar otra vez con el manager Pablo gracias a lo contento que estuve antes.
Muy contento con el manager Pablo
The manager Pablo helped me transfer to a bigger unit. He made the process easy and explained everything ahead of time. He also helped me download the app. He just helped me do an update on the app. Great customer service.
Very well managed Property by the manager Pablo. I've been renting about 12 years and it's been a great experience
What's in a storage. Clean , some time you can find a cart. But my rent just went up by 36% and only in six months paying 300 for 10x10 will be moving out soon. Can't see paying 36% every six months.
I love the staff there clean,
Prices on storage are crazy high now I been here for 7 years, and from what I started and paying now, I'm thinking of moving out for being there for so long I should get a break but instead it's going higher..how do you want loyal customers when you up charge them thru out the years
Rento desde el 2020 y nunca he tenido problemas con el manager Pablo. Estoy muy feliz. Renten aquí.
Estoy contento con el servicio del manager Pablo pero la renta esta muy alta. La compañia deberia de bajar los precios en esta economia tan mala.
Pros:
decent facilities and secure
Cons:
hours are too short, especially on weekends. Recently, I got in the gate before 5 in order to get a much needed item for work but because of issues with the app not triggering the door lock properly, when I finally alternatively entered my code in the door it was now 15 seconds after closing time and it wouldn’t let me in. Worst part is that the employee made a beeline out of the office right at 5 and wouldn’t help me. As I was leaving the gate wouldn’t open because it’s past closing (2 mins past). The number in the app for “gate assistance” asks for your number on file, so I type it in and it hangs up on me. Every time. My car was stuck in the lot overnight, resulting in missing a much needed job. Thanks public storage.
No lights in the units (which is crazy for how much they charge)
The app is convenient but buggy.
Super convenient and easy. Made my situation of needing storage much more palatable. And the manager at this facility makes customer service a priority - thank you very much!!
Muy contento con el trato y muy amable el señor Pablo. Propiedad muy limpia.
Juan was extremely helpful!! Great experience
The owner and manager of this facility were so generous with me. I'm grateful for their incredible customer service. I recommend this facility highly.
Muy buen servicio del manager Pablo. Tengo Rentando desde el 2011 y siempre me recibe con una sonrisa. Vengan a rentar aqui.
Proceso fácil de rentar con el manager Pablo. Me explicó todo.
Very professional service friendly staff, specially the manager Pablo. It’s a pleasure to visit this property.
Mando! Thanks for your help and patience.
Mando is muy agradable y me ayudo mucho con ahorrar en mi espacio. Muchas Gracias
I'm very happy at this property with the mánager Pablo. Recommend this storage. No problems at all.
Great experience renting at this property with the manager Pablo.
Clean well managed property by the manager Pablo
Just rented with the manager Pablo.
Came to rent and the manager was fast and gave me a great deal.
Great experience with the manager Pablo.
The manager Pablo seems to have all the answers. Great service.
El señor Pablo hiso que el proceso fuera rápido y facil
Rented again and Was happy with the manager Pablo.
Vine a rentar y el Mánager Pablo me atendió muy amablemente. Me rento el espacio correcto y a buen precio. Excelente servicio.
Came to rent and the manager Pablo was easy to deal with. Customer service was top notch.
Very patient person. I appreciate his patience thank you
Rented online and the manager Pablo was very helpful when I arrived to move in
The manager Pablo helped me with my app issue. Excellent.
muy contento con el manager Pablo
El manager Pablo es siempre amable y ayuda en todo.
El manager Pablo siempre me atiende con mucho respeto
Excelente experiencia por el manager Pablo
What can I say? I come here to pay and the manager Pablo is always helpful and kind.
Always friendly, very clean. My only complaint is the hours that you can access the units. I am a travel nurse and I flew to clean out my unit since I wouldn't be back for a while. You have to be out by 6. I work nights so I sleep during the day. It may for for safety reasons, but the property is lit and locked.
Fast easy rental with the manager Pablo.
I have been renting here for 10 years and don't leave thanks to the great service by the manager Pablo.
The manager Pablo is always cheerful. I will keep coming back.
Tengo rentando 2 años y nunca he tenido un problema con el manager Pablo. Estoy muy contento.
Rented and the manager Pablo was great.
Vengo a Pagar y El manager Pablo me atiende con una sonrisa.
The manager Pablo helped me download the app.
Amazing customer service. Juan is a total sweetheart. Kind, helpful, and goes out of his way to take care of you.
Vine a rentar y el señor Pablo me ayudó. Recomiendo esta propiedad.
Venimos a rentar y el señor Pablo nos atendió con mucha humildad y atención.
Just rented a 10x10. Clean property. The manager Pablo was so helpful.
I recommend this property for your storage needs. The manager Pablo makes it so easy.
Thank you pleasure doing business with you …
The manager Pablo is always happy and courteous. He just helped me setup the app.
David was very helpful with getting my storage unit today.
I had a great experience with the customer service from the manager Pablo. Easy to rent.
Excelente servicio del manager Pablo.
Excelente servicio del manager Pablo
Just rented with Pablo and Was so easy.
The mánager Pablo has been great. He just helped me download the app. Satisfecho con el servicio.
I've been renting for about 3 years and the manager Pablo has been the best
Great experience with the manager Pablo.
El manager pablo me ayudo a bajar la app.
Fabi was patient and very helpful!
The manager Pablo helped me download the app when I came in to pay this morning. Easy.
Just rented with the manager Pablo and he made it so easy. Thank you for being so nice.
El senor Pablo es El mejor. Su trsto es siempre amable.
El manager Pablo ha echo mi estancia en esta Propiedad muy placentera. Recomiendo ESTA locacion.
Excellent service by Pablo. He just helped me download the app.
El manager Pablo es muy amable. Me acaba de ayudar con la aplicación.
Fabiola helped me download the app . Thank You
I really appreciate the fact that u guys have someone like Pablo at this location I’ve known him for so long n regardless of the issue he’s always there to help so thank u.
Excellent service with Fabiola . If I could give a 10 star I would . Than you for the awesome customer service
Great place and GREAT customer service .Fabi is always helpful
Pablo has been great the 2 years that I have rented here.
The manager Pablo is always happy and helpful. I recommend this storage. I'm about to go to another city and feel sad that I have to leave this storage facility. I am so satisfied with all the great service by Pablo and staff.
Fabiana was so helpful. She helped me vacate from the space and made everything go smoothly as possible. This is not normally the level of customer service I’ve received here in the past. With rules being applied very rigidly. But Fabiana was really flexible. She gave me lots of options to make things easier for my move out and helped me get into my locker when I was locked out. But just generally my experience was made so much easier by her attentiveness. They should be paying her way more!!
Just wanted to share a short thought about this storage location. Pablo is an awesome guy. He's got a positive attitude and provides excellent customer service. One thing to note, insurance is mandatory at this location. So be prepared to pay the extra fee:)
Great place! David was super helpful and thorough with his explanation of property. Super friendly and made the overall experience a breeze!
I just rented with the manager Pablo and he made my date less stressful. I'm so happy with the storage experience at this location.
Five Star Service, Pablo was a terrific & Caring Customer Service Manager. He Helped me true my rentals thru public storage. 100% A+++++ Service. Will do business agin with Pablo.
David was so helpful in getting me a storGe space today! Thank you!!
Had a great easy experience obtaining our first storage unit. David helps us choose the best unit size for the items we would be storing. Overall the process was simple, explained well and very welcoming. Highly recommend if you need extra space to store items.
EXCEPTIONAL customer service. Minerva went out of her way to accommodate us and we are so grateful for her help. Seriously Minerva you are a goddess! We wish you all the success and happiness in the world...we also hope that Public Storage recognizes you for your dedication and customer service skills as the world needs more people like you Minerva! YOU ARE A SUPERSTAR!!
Excellent service by pablo
One star because it’s close. Worst ever.
The people here are really helpful and nice. Look for Pablo, he's been there from day 1 since.
Everything on the up n up here. Very good manager running the place.
Very pleased with Pablo
With his service
I have been renting for over 3 years and the manager Pablo has been great all the time that I see him. He’s always ready to help.
Pablo was so nice to I recommend this public storage. He has helped me many times with a smile.
Pablo has lways been helpful and pleasant and a pleasure to deal with. Good choice for an employee!
I had a great experience at this property with the manager Pablo that I just came back to rent again.
Just rented with the manager Pablo.
I rented for about a year and my belongings were safe. The security of the place made me feel safe and the manager Pablo was amazing. I just vacated yesterday because I moved out of the area but will rent here again if I come back one day.
Just rented with the manager Pablo and was effortless.
The best customer service with Pablo. He is always willing to help out and he is always nice.
Tengo siete anos Renta do y hasta a la fecha e tenido mucha amabilidad.respeto y confiabilidad..
Estoy muy contenta en esta propiedad. El manager Pablo es muy cortés.
El senor Pablo una persona muy amable. Me gusta El servicio en esta propiedad. Ya tengo 2 years Renta do aqui.
The manage Pablo has been terrific.
Came back to rent with the manager Pablo. He makes it so easy.
The manager Pablo helped me do the rental online. Easy and nonstressful.
I've been renting over 5 years and the manager Pablo has always treated me with respect and is always helpful.
Tengo anos viniendo a pagar Aqui y el manager Pablo siempre es muy amable.
Very happy with the service.Overa all "SUPER" thank you Pablo!!
Excelente servicio del manager Pablo. Vengo a pagar mi storage que tengo en otro lugar y el me atiende con mucha amabilidad.
Great location and Pablo was very friendly
Wow! I wish could give more stars to PABLO! best of the best customer service,which is hard to find this days. My husband and I went storage hunting and pablo gave us the best customer service out of all. He greeted us as soon as we got there. That's when you know every customer is important to him
I just rented a second unit with the manager Pablo. He makes it so easy. Takes the stress out of a hard situation.
This is the best property. The manager Pablo is great.
Tengo más de 4 años rentando y el mánager Pablo y trabajadores sob los mejores.
Regrese a rentar con el señor Pablo después de 5 años. Me ayudo a bajar la app. Sigo teniendo excelente servicio en esta propiedad
the best and safest public storage I have ever rented. Everything is super easy and went as planned. Love the extra security of entering the building and elevator. Stores all my belongings here for over 7 months untouched and all were in great condition.
The manager Pablo has been great. I've been renting for 5 years and never had a problem.
Excelente servicio Gracias Amigo Pablo.
Love the great service I received from your manager Pablo Lopez, you guys are the best 👌