She’s phenomenal Thanks to Tiara wonderful customer service she delivers each and every time I'm at the location
Excellent service from Tiara.
Deplorable service. Won't pro rate at all. In fact, you have to pay fro a whole month but only have access for half of the month you choose to leave. Stick to the mom and pops & skip Public Storage.
The front desk agents are rude and condescending and will harass you if you're a few days late. I WILL PAY WHEN I GET PAID. YOU DO NOT HAVE TO HARASS YOUR CUSTOMERS. LEARN WHAT CUSTOMER SERVICE IS AND BE KINDER!!!!!
Five stars, but only for the service. This is the strangest storage space building I’ve ever seen. The floors are split level, so many of them still require you to go up a short but narrow flight of stairs to access the unit. There was no way that was going to work for me, but thankfully Maritza in the office was amazing and was able to get me a slightly larger unit closer to the elevator and without having to go up the stairs for the same price. Thank you Maritza!
Dulce was phenomenal with helping me my rental and the process of here
They will charge a non-refundable fee without giving you details of their storage units. Storage units we viewed were highly inaccessible, including using steps leading to units and steps even inside units! This wasn't mentioned anywhere. Dimensions given are of the loft inside of units. They don't tell you dimensions of doors or elevator that lead to the units. They pressurize you to pay citing non-availability. Even if you cancel after realizing all this, you've lost the application fee! This is not fair. Do not sign up unless you have viewed the actual unit & its accessibility.
Henry y Dulce bien amables conmigo y poder bajar mi renta
Dulce me dio excelente servicio
Weirdest layout of storage units I have ever seen. Staff was helpful when we arrived to move into our unit and realized because of the unit not being a box, we were not going to fit. Bigger unit (more money) and still a weird layout. One building only has stairs and avoid it if you have more than boxes to store. Other building has an elevator, but you must make sure the gate and door is closed or others can get the elevator back to the ground floor. It is a common problem at this location and a real pain when you are stuck on the 3rd floor. Building is kept clean but the hallways have many turns and maneuvering their carts sucks. Oh and some units are still up stairs in the elevator building or need a move able ladder to access. Go look at units before you rent
Diego was incredibly helpful and patient when helping us with our reservation and vacating the prior unit. Even though we came around closing he was so pleasant and nice enough to answer all our questions.
Muy buen servicio daisy muchas gracias
I am moving out of this location. BE CAREFUL! The storage space there is super weird. I booked a 5 x 10 and called the office there. The person on the phone did not tell me the 5 x 10 is a space with two big stairs inside, making the space unusable for furniture, but only boxes. The space rent is $185 (adding insurance is $200/month), so I thought it should be a legitimate room. However, when I arrived with movers and furniture around 6 or 7 pm, we were shocked to see the space has big stairs inside. At that time, the office was already closed, and no one answers the customer service number. The next day, the customer service calls back and gives us the option to move to another space or location, but we have to pay for our own move and the new storage space. Now I am moving out to another storage space, and after checking out other storage companies, I realize how shady this location is! Also be aware on some weekdays during business hours the office is closed.
Update for Ms. Alexandra, through the time I've been renting never once has she been hesitant to help, always with a smile and very kind. Thanks once again.
Gracias Dulce por ayudarme con mi reservacion
Thank you Ulices for helping me reduce my rent for the next 3 months.
Gracias Alexandra por ser tan hamable. Muy profesional y agradable. Nos ayudo a mi esposa y yo rentar el espacio adecuado. La recomiendo al cien.
Update, always a delight to get greeted by Ms. Alexandra and she continues to help and answer all my questions. Thank you once again.
Elevator is always locked. Absolutely horrible customer service. Nobody available when you need help. Unloaded everything to have to reload it to the car.
Very clean and professionally managed. A pleasant experience with Eric.
Dulce was able to lower my rent! I appreciate the help and I have been a public storage customer for years
Thank you Alexandra, you are the best.
Update for miss Alexandra she is always super friendly with a smile on her face, and continues to provide excellent customer service.
About four days ago I rented space here! I never thought this would be an absolute nightmare. From the first day the elevator stuck, I thought it was normal and it would soon be resolved. but last night I arrived with all my things, a large electric bed that requires four people to move, among other very heavy things from my spa salon. but the elevator is stuck on another floor. I had to leave all my things on the stairs of the building and go to my apartment last night. without having access or assistance at all from Public Storage to open a door. Today, April 16, I am waiting for someone from the office to arrive to help me open a door and put everything in the room. They are supposed to arrive at 9:30 am, it is 11:00am, no one has arrived. I had to cancel my entire work day… and now I don't even have a worker with me to get everything in. because yesterday they left and obviously I had to pay to move everything here. I have called Public Storage three times and their response is! - you have to wait until the administrator of that office arrives. I can't even move from here because of the risk of them stealing everything on the stairs of the building and also all the rest of the cabinets by on my car. It has been the worst experience. If you can definitely look at the condition of the property where you are going to put your things 🙏🏼go to a different place it is better to pay $30 or $50 dollars more for a unit where the elevator is not damaged. and you will not be involved in this horrible experience.
Thank you so much Alexandra for all your help. Amazing customer service.
Gracias Alexandra por toda tu ayuda, siempre tan amable y respetable
Had a great experience here with Alexandra she was very knowledgeable and helpful she made it super easy and comfortable to pick the rite storage locker for wat I needed to store and helped me choose the better option for my budget if I could give Alexandra more then 5 stars I definitely would she is definitely a really good and helpful employee of public storage thanks Alexandra!!
I recommend the service is excellent thanks you very much Alexandra your very professional with your work 😉😊👍
Public Storage is running an absolute scam by renting a 10x10 unit that is only 4 ft high and the only way to get a unit with a regular person height is to complete a transfer at the office for a higher rate. The 29$ admin fee is also non-refundable 😁😁😁😡
I had a wonderful experience at Public Storage! Alexandra, who assisted us, was incredibly helpful throughout the reservation process, making everything smooth and easy for us. I was truly delighted with her assistance and impressed by the level of service provided. I would highly recommend Public Storage, especially thanks to Alexandra's exceptional customer service. Thanks again, Alexandra!
Andrea was like an Angel on site very warm respectful knowledgeable in her field truest Alice savor she’s the best and very approachable
Alexandra the manager is so helpful and knowledgeable!
We arrived at 6pm just prior to office hour closing. Alexandra was amazing! So helpful and professional. She guided us through and did not rush us. Superb customer care!
Daisy provided great customer service.
Hola. Me atendió Daisy, me gusto mucho su amabilidad, su atención a todo lo que necesitaba, me lo explico cosa por cosa, le agradezco su atención. Gracias 😊
Thank you for providing great customer service to my parents Daisy and Mark, it's rare to find such humble people these days. Recommend this facility 100%
Thank you Daisy fir your amazing customer service you have provided me with in my stay here. Your simply delightful. Wish you the best!
Thank Daisy for helping I know you were in and out because you were going back to the other property. Great customer service e Daisy deserves a raise!
Great customer service! Thank you Daisy
Extremely happy with this location. Ms. Daisy is so helpful and gives great customer service. Will definitely recommend
Thank you for the good customer service
Thank you daisy for the great customer service you provided me today. The k you fir helping with my payment.
Thank you Daisy so much fir your great customer service.
Daisy Hernandez - thank you for being so helpful, patient, efficient and knowledgeable. You turned a bad day around for me and we need more people like you. I wish you the best!
extraordinary customer service from management here at this location. Daisy pays full attention to your needs and makes sure all your storage needs are fulfilled. she couldn’t have made my experience a better one. definitely recommend this location.
Daisy has been very professional and polite and excellent quality everyone should have.
The manager is a nice person always helpful and is an awesome person to be working with. Has the property nice and clean.
Thank you for the great customer service! Very clean restroom thank you Daisy
Good custumer service. Daisy
Gracias Daisy por tu gran servicio. Buena experiencia
Daisy helped me out a lot I loved the space and it was a great price she really worked with me I salute her all the way THANK YOU DAISY !!!!!
Daisy has been absolutely amazing!! So helpful and she explained everything to me perfectly. This is my first time renting a unit and she made it an amazing experience ❤️
Dasy una persona muy amable y muy buen servicio al cliente, te ayuda mucho, el local está limpio, acceso a los storage con elevador, muy buen lugar.
Daisy is good service and she has been very helpful
I have had a great experience here. Daisy was extremely helpful and walked me through the process. I felt very comfortable when I walked in. She was polite, courteous and patient.
Victoria was amazing, very helpful , friendly and professional. Highly recommended!!
Thank you! Excellent facility and customer care. Never once had a problem. Older type of storage facility; very clean, well lit and safe. Appreciate you Daisy!!
Muy bueno muy amable. La señorita Daisy
Thank you for the great customer service Daisy and Mark
The elevator here at this location has its ups and downs but Daisy goes above and beyond to make sure her customers are helped and well taken care of. I can’t imagine not having Daisy here I would have gone crazy without her.
Very nice place. Daisy was very helpful.
Daisy is amazing! Her customer service and hospitality is next level. She is professional, friendly and very helpful!
Daisy was amazing she helped me out a lot . 👍
Amazing costumer service by Daisy , she’s the best!!, super friendly, knowledgeable and willing to help .
Gracias por el gran servicio Daisy.
Daisy helped us get our unit and showed us how to use the app. Very good service
Fast and easy storage thanks to daisy!
Daisy with Public Storage made our experience enjoyable and stress free during our move. Thanks again!
Thank you so much for your customer service Daisy!
Hi this storage place is so convenient for me is close people are friendly especially Daisy she answer my question I will recommend it if you want to rent a storage call this please and ask for Daisy
Me encantó como nos atendieron muy amable Daisy nos explico paso por paso y muy amplio el lugar
Daisy very helpful, professional and nice. Facility is kept clean and restrooms smell good. I very satisfied by this storage
Daisy was amazing with her customer service and expediting the process
Clean and well kept. Daisy was super helpful. Great customer service!
I’m very satisfied with this Public Storage location. It is very clean and up kept, And is also easy to access, Daisy (the property manager) is very helpful and kind as well. Highly recommended.
Daisy attended us with a smile and she was polite with everything I recommend coming here for auctions or storages
Daisy was very helpful setting up my account. I give her top mark's.
Came to Make a payment ando my favorite manager wasnt here. Daisy is always on top off My payments.
Always good customer service thank you Daisy
Daisy es una manejadora excelente
Great customer service, goes all the way to inform management on issues in real time to get billing and storage issues resolved.
Daisy here at 11802 west washington la ca is very personable and professional always helpful and outgoing, taking the extra effort to cause one to be glad that they chose public storage. Thank you
Daisy was amazing
Great customer service and very knowledgeable about the business
Thank you!
Daisy was
AWESOME!
They patiently answered all My questions...
Good service, thanks daisy
We made a reservation for storage unit.
The Manager, Daisy, was excellent!
She answered all questions and explained and showed us all we needed to know.
The facility was adequate for our needs at this time. Good experience.
Daisy was a super.. great 👍
Daisy was super helpful with the moving out process !! Thank you!!
Thank you Daisy at Public Storage for helping with my storage unit. Great facility. I recommend.
Muy buena atencion y communication RECOMENDABLE! El nombre de la persona
que me atendio. Deisy
Daisy was great! Store office opens at 9:30am and she was here at 8:30am. She updated a gate code for us so we could get in and do our work. Daisy is very friendly and let us use the rest as well
Daisy is super helpful and nice! I got my unit set up in minutes:)
Daisy is very cooperative. Very nice with customer services. A great help
Deysy help me very good and nice customer service .
Daisy was nice and a good location to store
My experience with public storage was awesome. Had a delivery drop off and Daisy was super nice and super helpful. She helped us find the right storage unit and she locked it up when we were finished.
I’m super satisfied with this storage. It is so convenient and I can’t believe I’m writing them a review because usually I don’t do this. But the management Daisy is on top of everything there. Super clean and professional. I would absolutely refer this to my wife and her parents even, if I had one. Cheers
Daisy is amazing, she goes above and beyond to help you. She has been so kind, patient and helpful. I'm vacating my unit and I will miss her.
I did not expect a move-in process to be that easy. Thanks to Daisy, I did not have issue in any stage. Recommend this place 100%.
Thank for making our experience at public storage a great one.
The best manager this place has had in a long time. 20 stars if it was an option!
Thank you Daisy for the amazing customer service.
It is person es muy buen trabajador a School de nada Okay
Su servicio es profesional muy amable de la señorita Daisy trabajadora del public storage estoy satisfecha como clienta.
I was very satisfied with the hospitality of management when I signed up and she took time showing me around and explained everything very politely. I recommend this business.
Thanks You Daisy ando Nicolás for the great customer service.
Daisy gets five stars, she was very helpful and polite.
Muchas gracias por el apoyo para accesso Daisy
Daisy was awesome help for move-in and move-out!
Daisy made my storage experience a pleasant one, with her suggestions on available units, and incredible service. She definitely understands that "Customer Satisfaction" is PARAMOUNT in her line of work. Thanks again Daisy.
Thank you daisy for all the help
This was my first time getting a storage space. I didn't know what to expect luckily, Daisy, the employee there, was super professional and helpful and had all the answers to any questions I had. She definitely made the experience easy and I would definitely recommend anybody looking for storage to come here.
Great customer service, friendly staff. Daisy was very helpful and professional and helped us get situated.
Stop by Public Storage today Patrice was a great help Thanks for the great customer service
Thank you Daisy for being a great example of customer service should be.
Daisy has been a very big help for my first time storage. Thank you very much for your patience.
Eric was super helpful and nice. He just gets it. Gets you in and out.
Eric, was super helpful and friendly. Explained everything in detail and showed us how to work the public storage app and made sure we were able to work it.
Thank you Daisy for the customer service
Good costumer servica( daysi)
Amazing customer service they helped me move out very easily i would totally recommend this place. Daisy was very helpful
I want to take the time to say that Daisy is just great! Everytime I’ve came in she’s just been a phenomenal person. Great customer service!
Daisy & Harry are AMAZING! They made me feel at home, any problem I had they helped me to the best of their ability. I would DEFINITELY recommend both of them to anyone & everyone!! Keep up the great work guys, you got yourself a happy customer😁😁
Daisy & Harry was very welcoming and great customers service
The storage units are lined with Asbestos. They fixed it for the employees, but they don't care if you get cancer because management was told it was harder for customers to sue for cancer.
Good place too keep my stuff place. Thanks for the help earlier Maritza, Daisy. Darrell.
Thank you Daisy for the great customer service today. You answered all my question amazingly.
Thank you for the customer service Daisy. late but its here!
5 stars for Darrell helping me! He was very very helpful I’m so glad he was there to assist me great customer service!
Thanks Maria. Nice and clean property & Maria help me with all my questions !
Was there today and was helped by Harry, very helpful sure made everything easier.
5 stars to Harry for helping with my rate! Great customer service!
However, this location is small w/ weird sized spaces & and weird elevator.
Rebbeca was so personable, helpful and sweet.
Daisy was incredibly helpful and fun to work with!!!!!!! Thank you Daisy!!!
Thanks Harry for helping me today!! Awesome customer service!!!
Came in to make my payment and I was thirdly with the service that Maritza gave me. I do appreciate her Service and consideration
Rebbeca was very nice and so very helpful. Explained everything to me that I did need to know. Very much appreciated. And the space was the right fit for me.
Thanks to Eric for being so helpful, made my day!!
Only came in to make a payment but the customer service I received today was amazing! Thank you Daisy. Will definitely continue to make future payments at this location.
Amazing Service!!! Rebecca, was extremely friendly and informative. She answered all my questions and gave me all the information I needed.
Incredibly shady business practices! They raise your monthly rent $39 a month every six months and don’t tell you. Complete disregard for customer service. Absolute joke of a business. AVOID
Rebbeca was very helpful and went out of her way to make sure to help us out. She was very patient and knowledgeable!
Rebecca was extremely helpful and patient with the setup at The Washington location. Walked me through the process and explained what I needed to know.
Kept a unit here for just over a year. Amazing! Property manager was super communicative while I was across country. Shout out thank you so so so much Anthony!!!
Layout is a little tough for bigger items however staff is very helpful. We had a little crisis with a piece of furniture and Robbie was very kind to give us an extra hand. Thanks again Robbie!