It was very friendly atmosphere visiting the Fremont Facility on Albrae Street
I had a question and the manager was nice and helpful
Dale, at the Albrae office is very helpful. The place is clean and well run. It’s a good place to store your stuff.
Dawn was Awesome! She helped us so much! Walked us through the process gave us great deal! Super chill and friendly!
"Kudo's" and "Shout-Outs" to Dale for doing an excellent job and being in total support with excellent Customer Service!! He inspires total confidence in Public Storage, peace of mind and well-being; taking excellent good care of his Customers for going "above & beyond" ......I have been in Customer Service / Customer Experience for decades, and he's AWESOME!!!
And, too, his colleague / teammate Ashley, as well. Both folks are "on their game", compliment each other and make a great Team..."One Team, One Dream", right?? Keep up the excellent work and Customer Service / Customer Experience, and I'll keep coming back!!
Cheers, and All the Best -
DW :)
Dale went above and beyond his call of duty. He helped me to secure rental of the exact unit I needed.
He is always friendly and professional. Exceptional customer service!
Finished my paperwork with Dale in person at the Albrae office for an online reservation. Dale was really helpful in explaining all the terms & conditions and patiently explained some terms a few times so we could understand before we committed. The process was seamless and everything went as planned - would recommend talking to him if you are interested in renting out a space!
The storage has convenient access with your phone other than that the roll up doors are super hard to open. They already know that they don't work right but have not fixed all of them.. beware of the hours 626 isn't much access to your unit
Vey helpful
Very consirate
Dales beard and buns are worth the rental alone.
Solo vale la pena alquilar la barba y los moños de Dales.
Dale made the whole moving process a breeze. Great service and good price for the unit!
I like this location, looks decently kept and secure. The property manager on site, Dale, is a great guy. He’ll answer any questions you have, and lets you know if there’s no definite answer so you don’t get misled.
Bonus: If you like cars, you’ll get a great convo with him too.
Great location! the onsite manager Dale is always available and answers all my questions.He makes coming to My Storage unit a great experience!Thank you Dale!
DALE WAS AWESOME! GREAT CUSTOMER SERVICE!
We had great experience with this facility. The storage is clean and convenient to access. The onsite manager Dale is really helpful. He gave detailed tour and full explanation. Thank you for your great service.
DALE is Always on Point with his AWSOME CUSTOMER SERVICE!!
Dale, who is the manager at this location was very helpful when I needed to close out a unit that was originally under my sister's name, as well as helping me find a good deal on a larger unit.
Closes to soon, no temp control, light bulb is broken, rude staff especially targeting the poor homeless people trying to survive living on and around their property.
Dale is awesome! He’s always so helpful when I come in to just make a payment or buy supplies the facility is always clean and smells so good when you go in the office.
Dale was very helpful, knowledgeable, and courteous. He made the rental process very easy. The facility is clean and the security is excellent and high tech. I highly recommend.
This guy Dale is very friendly yet professional. Don't be alarmed by the neighborhood. Dale makes up for this locations' shortcomings. The economy and recession have caused many issues involving the lack of affordable homes in the area. I'm so glad I dropped in versus struggling on the internet. Dale solved my short-term storage and packing problems. He also explained the best options for my situation at a good value. He trained me on the Public Storage app and the locks. The new Public Storage is very automated.
Thank you, Dale for assisting me.
I was exhausted, stressed out, AND also in mourning due to the loss of my close family member.
Forever 5 starsssss
Dale is SUPER NICE. Helped me and my mom get the best deal with a positive attitude. This guy deserves a raise. 10 out of 10
Dale was very professional and knowledgeable of his product and has great communication skills. I told him my concerns and was able to help me with my storage pain points very quickly and efficiently. Don’t let that one go, he is a great asset to your company!
Dale was very helpful and explained the whole rental process.
Dale was a complete professional. He explained everything in detail and made the move in process a complete breeze. Highly recommend him.
CLYDE SAVED THE DAY! I was doing a unit transfer and have such an issue with scheduling and getting in while my leasing office was open. He scheduled me an appointment for 2:30 today and I’m already headed back home completely done at 2:57pm. Great service very professional and kind! THANK YOU CLYDE
There're storage options everywhere you turn in the bay. However, I have rented 3 units at this location and it's because Dale that I return. I guess technically everything can be handled without assistance at this location, but Dale was there when I first rented. I had actually messed up the online reservations and Dale called to understand what I was trying to change where he helped resolve my modifications with ease. He's down to earth and is patient. I retained all he went over including freight elevator and policies because his walkthrough is simple, straight forward, and informative. I feel safe at this location and will continue to use and recommend.
- well clean
- staff very attentive & giving you options
- price affordable
- considerate of working hours long hours to organized 6am to 10pm
I have been renting for over a year at this site, I have no complaints. I have used other more expensive sites before I used this place, I won't be switching from this place. This storage rental is the best bang for your buck. Dale, is the attendant I see most of the time, he is super friendly and has always helped when I needed something. I recommend this place.
Dale was fantastic. Great customer service!
Dale was super supportive, he helped me a lot going through each and every things , thanks Dale
Dale was great, help me with the situation that ultimately saved me money. Only wish the storage hours were longer.
You're awesome dale thanks for all your help :)
Good communication great staff
Dale helped me feel welcome and took good care of me , i will definitely refer friends and family to this spot , good staff
Great place was very helpful
My parents have been storing their items in 3 units for the past year while they were in-between their move. After finally being settled in their new home out of state, my husband and I made arrangements for a UPack trailer to transport all their items.The trailer needed to be dropped off and picked up in facility. Dale has been extremely helpful and instrumental at assisting us throughout this process and for that we are extremely grateful. From the beginning of the rental process all the way through to the end, Dale has been fantastic! If you are looking for a storage facility, for whatever reason we would highly recommend this one!
Great service, Dale was awesome to work with!
Dale was very professional, friendly and patient with the many questions I had. He explained everything clearly and concisely. I would recommend him as the go to person if you need a storage unit.
Dale was amazing. Fast and great service. Very friendly and professional. Made the rental process easy.
Dale was the utmost professional in every aspect, in assisting us with a rental unit. Dale is extremely knowledgeable and personable. Thank you so much Dale!
Dale explained every thing in detail.
Dale is fantastic, great customer service!
Great customer experience, we really enjoyed using this location. Thanks
This is gem in disguise! Customer service is great . Served as an awesome location for me. Easy access to my unit and great rate. love that I can handle from the app too !
This place is surrounded by homeless camps, but once you enter it ok
Dale is big. I mean, has a big heart.