Find Storage Near You
- $1 First Month Rent Where Available
- All rentals month to month
- No credit card required
- No Obligation to rent
- Trusted nationwide since 1972
- Convenient Access hours
Public Storage Self-Storage Units at 1811 Adrian Road, Burlingame, CA
Property Open
Mon-Sun 06:00 AM - 09:00 PM
Storage Facility Features
- Climate Control Storage
- Car Storage
- Small, Medium & Large Storage Units
- Indoor & Outdoor Storage Units
- Property Manager Lives On-site
Property Open
Mon-Sun 06:00 AM - 09:00 PM
Storage Facility Features
- Climate Control Storage
- Car Storage
- Small, Medium & Large Storage Units
- Indoor & Outdoor Storage Units
- Property Manager Lives On-site
One-time $29
admin fee applies.
-
5'x4'Online only price$ 24/mo
Small 5'x4'- Climate Controlled
- Locker
- Upstairs/elevator
$ 24 /mo $ 29Best Price Label+ one-time $29 admin fee
One-time $29 admin fee applies. -
5'x4'Online only price$ 24/mo
Small 5'x4'- Climate Controlled
- Inside unit
- Locker
$ 24 /mo $ 29Best Price Label+ one-time $29 admin fee
One-time $29 admin fee applies. -
5'x5'Online only price$ 68/mo
Small 5'x5'- Upstairs/elevator
$ 68 /mo $ 85Best Price Label+ one-time $29 admin fee
One-time $29 admin fee applies. -
10'x2'Online only price$ 68/mo
Small 10'x2'- Climate Controlled
- Upstairs/elevator
$ 68 /mo $ 85Best Price Label+ one-time $29 admin fee
One-time $29 admin fee applies. -
5'x5'Online only price$ 71/mo
Small 5'x5'- Climate Controlled
- Inside unit
- 1st Floor
$ 71 /mo $ 89Best Price Label+ one-time $29 admin fee
One-time $29 admin fee applies. -
5'x5'Online only price$ 71/mo
Small 5'x5'- Climate Controlled
- Upstairs/elevator
$ 71 /mo $ 89Best Price Label+ one-time $29 admin fee
One-time $29 admin fee applies. -
10'x3'Online only price$ 75/mo
Small 10'x3'- Climate Controlled
- Inside unit
- 1st Floor
$ 75 /mo $ 93Best Price Label+ one-time $29 admin fee
One-time $29 admin fee applies. -
5'x10'Online only price$ 80/mo
Small 5'x10'- Upstairs/elevator
$ 80 /mo $ 100Best Price Label+ one-time $29 admin fee
One-time $29 admin fee applies. -
5'x10'Online only price$ 84/mo
Small 5'x10'- Climate Controlled
- Upstairs/elevator
$ 84 /mo $ 104Best Price Label+ one-time $29 admin fee
One-time $29 admin fee applies. -
10'x5'Online only price$ 85/moSmall 10'x5'- Climate Controlled
- Inside unit
- 1st Floor
$ 85 /mo $ 106Best Price Label+ one-time $29 admin feeHurry!One-time $29 admin fee applies. -
5'x11'Online only price$ 87/mo
Small 5'x11'- Upstairs/elevator
$ 87 /mo $ 109Best Price Label+ one-time $29 admin fee
One-time $29 admin fee applies. -
9'x10'Online only price$ 131/mo
Medium 9'x10'- Upstairs/elevator
$ 131 /mo $ 164Best Price Label+ one-time $29 admin fee
One-time $29 admin fee applies. -
10'x10'Online only price$ 201/mo
Medium 10'x10'- Upstairs/elevator
$ 201 /mo $ 251Best Price Label+ one-time $29 admin fee
One-time $29 admin fee applies. -
7.5'x10'Online only price$ 203/mo
Medium 7.5'x10'- Climate Controlled
- Inside unit
- 1st Floor
$ 203 /mo $ 253Best Price Label+ one-time $29 admin fee
One-time $29 admin fee applies. -
7'x10'Online only price$ 205/mo
Medium 7'x10'- Upstairs/elevator
$ 205 /mo $ 256Best Price Label+ one-time $29 admin fee
One-time $29 admin fee applies. -
5'x15'Online only price$ 207/mo
Medium 5'x15'- Upstairs/elevator
$ 207 /mo $ 258Best Price Label+ one-time $29 admin fee
One-time $29 admin fee applies. -
10'x10'Online only price$ 212/mo
Medium 10'x10'- Climate Controlled
- Upstairs/elevator
$ 212 /mo $ 264Best Price Label+ one-time $29 admin fee
One-time $29 admin fee applies. -
10'x10'Online only price$ 212/mo
Medium 10'x10'- Climate Controlled
- Inside unit
- 1st Floor
$ 212 /mo $ 264Best Price Label+ one-time $29 admin fee
One-time $29 admin fee applies. -
10'x10'Online only price$ 212/mo
Medium 10'x10'- Inside unit
- 1st Floor
$ 212 /mo $ 264Best Price Label+ one-time $29 admin fee
One-time $29 admin fee applies. -
9.5'x12.5'Online only price$ 229/mo
Medium 9.5'x12.5'- Inside unit
- 1st Floor
$ 229 /mo $ 286Best Price Label+ one-time $29 admin fee
One-time $29 admin fee applies. -
8'x14'Online only price$ 230/mo
Medium 8'x14'- Climate Controlled
- Inside unit
- 1st Floor
$ 230 /mo $ 287Best Price Label+ one-time $29 admin fee
One-time $29 admin fee applies. -
10'x15'Online only price$ 362/moLarge 10'x15'- Inside unit
- 1st Floor
$ 362 /mo $ 452Best Price Label+ one-time $29 admin fee1 unit left!One-time $29 admin fee applies. -
10'x15'Online only price$ 362/moLarge 10'x15'- Climate Controlled
- Inside unit
- 1st Floor
$ 362 /mo $ 452Best Price Label+ one-time $29 admin feeHurry!One-time $29 admin fee applies. -
10'x15'Online only price$ 362/mo
Large 10'x15'- Climate Controlled
- Upstairs/elevator
$ 362 /mo $ 452Best Price Label+ one-time $29 admin fee
One-time $29 admin fee applies. -
10'x25'Online only price$ 504/moLarge 10'x25'- Climate Controlled
- Inside unit
- 1st Floor
$ 504 /mo $ 630Best Price Label+ one-time $29 admin fee1 unit left!One-time $29 admin fee applies. -
10'x20'Online only price$ 509/mo
Large 10'x20'- Inside unit
- 1st Floor
$ 509 /mo $ 636Best Price Label+ one-time $29 admin fee
One-time $29 admin fee applies. -
10'x20'Online only price$ 509/moLarge 10'x20'- Climate Controlled
- Inside unit
- 1st Floor
$ 509 /mo $ 636Best Price Label+ one-time $29 admin fee1 unit left!One-time $29 admin fee applies.
Nearby Self-Storage Locations
Self-Storage Near Burlingame
Resources from the Help Center
If you've never rented self storage before, we're here to help.
Once you've found the right storage unit, you can lock in your price by making a free reservation.
Your storage needs are unique. Find out which features and amenities are right for you.
Here's what you need to know to make the process as smooth as possible.
See what fits in different storage unit sizes
Burlingame Storage Units Near San Francisco International Airport
Public Storage in Burlingame is a great place to find self storage directly south of San Francisco International Airport.
Situated right off of U.S. Highway 101 at Millbrae Avenue, it's easy to get to this property off of El Camino Real, Rollins Road and the Old Bayshore Highway.
Less than a mile from the Millbrae BART station, a rental storage locker at this location is a sensible option for commuters heading in and out of the city who need somewhere easy to store a few small things.
For folks on the San Francisco Peninsula heading to the other side of I-280 to enjoy the natural surroundings at McNee Ranch State Park or Rancho Corral de Tierra, a 5x10 storage unit can serve as the perfect place to keep recreational gear, athletic equipment or just backpacks and hiking boots all together in one place.
Meanwhile, a 10x10 storage unit can easily hold kayaks, paddleboards and surfboards for locals who need somewhere close by to stash water sports essentials year-round.
For even larger storage spaces right near SFO, a 10x30 storage unit can hold everything inside a five-bedroom home for families getting ready for a major remodel near Kohl Mansion or Green Hills Country Club.
From indoor storage units to outdoor storage units, as well as the option of climate controlled storage units, customers will have no shortage of available cheap storage units to pick from at this location. There are also vehicle storage spaces for rent, and the property manager lives on site to provide extra peace of mind.
An active community filled with remarkable residents, thriving businesses and great schools, a high quality of life is a staple of living in Burlingame. When space issues start to get in the way, check out this Burlingame Public Storage for affordable storage solutions year after year.
At Public Storage, You'll Always Find...
- Keypad Access
- Friendly Staff
- Month-to-Month Rent
- Moving Supplies Available
- Free Parking
- Well-Lit Facilities
Reviews ( 1408)
Lee super nice and helpful.
Lee went above and beyond in accommodating me with all my needs! Friendly service I highly recommend this location
Lee is very helpful i 'll recomend this
place
Very professional
Great Customer Service, they are so helpful.
They rented me a unit that I needed to take a ladder to access! Nowhere mentioned that’s the case! What the heck?! Immediately returned home!
They are great over here. Public storage and Lee are amazing to deal with.
lee is awesome and super helpful
Has bed bugs and my clothes got infested. Have to deal with them with great effort.
Great staff good service
The facility is very clean and secure. We need a little assistance from the front desk and they were all friendly and helpful.
Lee is a very good customer severce rep.
She’ a very nice person and helping me with everything, thanks so much Miss Lee..!!
Thank you Lee for your help. It was painless.
Easy mve in..great help. Thanks to lee. Most helpful.
Came back to see Lee to help with upgrade. Thanks again for your help
Lee ho did and amazing job, thanks for being so kind and helpful!!
Good job nice
Amazing experience 🙏🏿 helped us with all our problems fast and efficiently
Everyone was super friendly and helpful. Joe made the process super easy! The space is very clean, safe and secure. I picked this location because as a woman going alone sometimes, I feel very safe.
Lee helped me to get my spot, she is very friendly, thanks Lee
They’ve been wonderful for us each time we’ve needed them. Recommend highly!
Great & Friendly staff, very helpful!
Lee Ho is amazing
People here are very helpful specially Lee Ho and John. Thanks
The Team at Public Storage in Burlingame CA is the best! Always pleasant! Always professional!!
Mike set up my new account and was very friendly and made me feel welcomed.
John helped me with my access code and had great follow up to ensure everything was good.
Lee is always nice and always has a great attitude!
Thank you so much Team! I appreciate you all! They come highly recommended if you’re looking for storage needs.
Very helpful and kind. Best place for storage. Safe and secured. Very convenient answer easy access. Thank you Lee Ho.
Very nice
Lee is so helpful . I appreciate all her help.
👍
MS. LEE HO is the best and has such great customer service. I will tell all my friends and family about her and this great location.
Lee has provided my family with excellent quality service today. She is an incredible asset to this location. She is the reason I will continue to patronize this location.
Is the best worker recommended so efficient helphfull & nice lady
Very professional and helpful staff. Lee ho helped out tremendously.
Lee Ho is the best! She always makes the customers happy!
Lee ho very nice and has good skill in customer service…
Lee took care of me.
Excellent facility! Office staff is very helpful. Saved us money and got us the best storage space.
Lee was super helpful! Great service and knowledge to optimize our storage needs.
This has been the worst experience. I made a rental reservation through the app and received a message the next day that the rental storage was ready. I loaded a lot of luggage and drove 40 minutes to the storage gate, where I entered the access code. However, a message appeared saying I needed to meet the manager to verify my ID before entering. But the office was locked, and no one was inside. I have been waiting for an hour and a half since 11 a.m., but no one has shown up. When I call the phone number listed on the door, I only reach an answering machine and cannot connect with any staff. I've already paid the rental fee, but the door won't open. Isn't this a scam? I need to head to the airport, but I have no idea how long I will have to wait. This is completely ruining my schedule.
Best place to rent a storage unit. Lee Ho and Mike are all very knowledgeable, experienced, friendly, and helpful.
Great experience for us!
Excellent staff. Very professional, courteous, and attentive. Well maintained, clean, and secure property. Special thanks to Lee Ho!
Awesome place!
Awesome service
Lee was Very helpful and very nice was able to answer questions I had
This storage unit is located in a good spot. Lee Ho was very attentive and kind. Polite very helpful. It was a pleasure having her expertise advise. Everyone at this location are professional and helpfull.
Lee is being so helpful and caring, found out that an upper cabin won’t fit my needs and helped me to change another best fit possible! Even working on July 4th…! Respect 🫡
Nice place. Lee very helpful
Lee is amazing. She helped me move in, and she has helped me with everything. I’m so stoked she’s here and grateful for her help.
Excellent Service! Thank you Lee Ho
The facility is nice. I had issues getting access the access code from the app and felt like the office staff could have given more guidance.
Had a very good experience with our mive in costs etc. Ladies in Front Office were on top of their game. Much Appreciated
This is my first time..Lee ho helped us.she is so nice lady..thank you so much..
Came to see Lee and assisted us very well!
Jon and Lee was very helpful!!! Thank you so much for making an easy process!
John and Lee were very helpful and easy to communicate with.
Lee Ho was a great help and saved me money!
Wonderful Lady on time service
Lee Ho and John were so easy to work with. I highly recommend public storage in Burlingame.
Great service
Super easy to move in. Great customer service
Amazing service right when you walk in! Lee and Mike were super helpful! Thank you very much!
Super helpful!
Lee and her team are so helpful and make the move in process super easy and made sure I was all okay and even great follow up!!
Lee and team superhelpful..will recommend
Nice place and management
Lee Ho at the front desk was very honest and helpful with checking in. She was transparent about the size of the locker and gave sound advice about alternate options.
Just a warning though that the small lockers are located higher up and does require a ladder to get to them. If you have heavy items or scared of heights, I would advice against renting those.
They also seem to be short on dollies as there was a customer just waiting outside for one to be available.
The customer service is the best! They are so kind and helpful. Especially the lady worker, she was so sweet and patient while I was trying to get situated and moved in. I got a storage that was smaller than I thought and they were able to quickly get a larger storage space for me. She also explained all the costs and showed me demos of the storage before I got it. I wish I could give 6 stars.
Excellent customer service! Easy move in process. Lee is amazing!! :)
Very friendly staff very clean property out of all storage facilities that I've had 1811 Adrian Rd Burlingame is by far is the best!
Lee ho was EXCELLENT! Very easy move in
Thanks Lee Ho for an easy experience
Nice people. Clean storage.
Found easy to move in . Lee helped move in . Will recommend
Fantastic. Great help. Will recommend to see Lee for your storage needs
Lee and Jon were super helpful. Great service!
I like to storge here good job to Jon and lee
Lee was excellent handling my account by phone.
Good service
Lee Ho was very helpful in getting us set up. This is the first time renting a storage space and we were full of questions. She pleasantly answered all of them.
Very convenient and stuff super helpful
Good services, family uses this location.. nice and clean!
Very nice. And Lee is great
Very helpful and supportive
If I could give it 6, I would. Lee is amazing and was very helpful
Great service and assistance!
Lee is amazing, best experience ever with a public storage location. Super fun move in experience!
Lee Ho was great with me and appreciate her service
I've visited other branches, and honestly, they don't even bother to look at you. I have to say, our friend here is really dedicated and helpful; he genuinely enjoys his job and helping out. The main reason we chose this branch is Mike - he's so friendly and helpful, I really appreciate him standing out from the others.
Very good
Lee was super helpful, helping me set my account. I recommend it.
Lee and Mike are so Great to work with
I deal with a lot of storage companies
Best experience yet!!!
Agent Lee and Mike are very helpful and accomodate us well.
As a professional organizer sometimes you need to have extra space for clients things. This storage unit is climate controlled. So some of my clients store their art and bedding with no worry about damage. The staff is friendly and helpful.
Great storage place. I rented a unit for four years and everything went well. Will come back next time I need a storage unit.
Excellent!
Be AWARE of the Move Out Scam they do here. You scheduled a move out by the end of the month and they wait until you next monthly bill cicle ends to give you the move out receipt, making an excuse to them to charge you for the next month. I was wrongfully charged in 281 dollars and Public Storage wants to refund me trough a check in 6-8 weeks. Meanwhile my problem.
Check also the elevator permit if you use the second floor. They are expired for at least two years, 2 of 3 elevator has problems in their boards. The management knows about that but who cares? The money is coming in.
Move out scam + lack of maintenance of elevators = unprofessional place.
Oh! They have a police to Jack up your rental price every 6 months. Because they know we are too lazy to move our stuff. You start paying 79 dollars and end paying 288 after 2 years.
That’s my review. 1 star.
Lee is the most helpful person I couldve asked for!
Lee has been very helpful. She’s the best!
Super helpful staff would recommend. Very nice personal when closing my account.
Great customer service , efficient and friendly
Mike was a treat to deal with - highly recommend!
Lee Ho was super helpful.
Excellent service, great hours.
Lee gives great service
Very nice place. Good service. Lee super nice. Good job.
Came back to see Lee and the team for help with storage. Good service always smile and very helpful.
Lee Ho is the most amazing and awesome person here! She has all the information for you with the exceptional personality to match! Highly recommended!!
Very helpful and kind
Amazing service by Lee Ho!! She was so kind!
Miss Lee, very helpful and friendly customer oriented lady. Thank you for all your help moving in😁🙌🏾
JOHN AND LEE WAS EXTREMELY HELPFUL... VERY GOOD CUSTOMER SERVICE AND VERY NICE... THANKS
Great service by Lee Ho , she helped me in 3 minutes and great price very polite and respectful service she deserves a raise went above and beyond and even waited after her shift to show me the location really happy 😊
I worked with Lee!
She is amazing and so helpful!!!!
Excellent service by Lee.
Lee ho awesome, great customer service! Clean building , climate control. Came back to get another space and Lee was again awesome customer service!
I came back to see LeeHo. She is very wonderful! I have known her for many years and she’s always had excellent customer service!!! Glad to see she is still here and the property is very well kept up very clean!!! Thank you LeeHo
Lee Ho helped us get a good price for our storage unit. Very good!
Storage is very good, people work is very nice!
Lee Ho was amazing. Extremely helpful. Thank you Lee Ho
Great service. Stephanie and Lee were very helpful.
All your storage needs are available.
Great service. Lee is amazing. Super fair and gave me a notice that was above and beyond
Nice and friendly clean spots worked well for me
Lee Ho is the best! Excellent communication and customer service. Since the first day she was friendly and very informative about the company’s services, pricing, and billing. Anytime I needed anything or had a question I would go to her and I was not disappointed. As for the facility itself, it is clean and appears well maintained. Ample parking in the lots, and conveniently located off the freeway and In ‘N Out. Highly recommend.
Over a thousand dollars worth of items were burglarized out of my unit and their insurance refused all responsibility. This was a unit that was supposedly secure due to being indoors and requiring a code for entry into the building.
Found out when trying to get into my unit for the first time in a long time and my key did not work. The staff present at the time were extremely unhelpful and did not view it as a problem that I was unable to access my unit. I ended up having to call a locksmith to drill the lock at my own expense.
I then discovered that multiple items were missing, including two guitars I had owned for 15+ years, expensive electronics, and a vintage hi-fi amplifier given to me by my father. I went through the lengthy process of filing a police report and combing through old photos to provide proof I owned the items. Afterward I am told by Public Storage's insurance that because there was "no proof of forced entry" they would be denying my claim.
It's obvious the thieves broke or forced the lock (the very same one Public Storage REQUIRES you to purchase from them and use), took whatever valuable items they saw at the front of it, then either put the broken lock back on or replaced it with another one of the same type. Despite the fact that employees were present to attest that the lock needed to be drilled off, they would not consider this sufficient evidence.
This could happen to anyone. If thieves can manage to cut/break the lock off your unit (and Public Storage's security did nothing to prevent this), their insurance will refuse to compensate you and there's nothing you can do about it.
This to say nothing of the many rent increases, the fact that the unit was smaller than the 5x10' advertised (they know there's nothing you'll do about it when you've already shown up with the movers and all your furniture), and the corrosion I found on a lot of metal items in the supposedly climate-controlled building.
Stay far, far away.
Lee was a big help to me ,in setting up my storage hear thank you so much
Lee was amazing. The website wasn’t working and customer service wasn’t much help, Lee helped us and gave us so much information! I was so stressed about our move and Lee helped calm my nerves.
10/10!
Lee did a great job helping us threw our whole process. Would recommend 100%
Customer service is excellent resolved all my issue excellent service
Hira and Lee Ho were amazing at getting me in a locker, right size and right price, at time of closing. Highly recommend this facility for all your storage needs.
Easy peazy! Lee is the best!
Lee was very helpful
Lee help me with the process of getting my space. I strongly recommend her.
Lee was very nice and helpful and I enjoyed working with her! She made sure I got the best unit at the best price!
Lee is super helpful. She’s awesome impatient a great asset to Public Storage.
Lee Ho took great care of me and my family’s needs. Great service! Came back and Lee Ho taking great care of me again
John, Lee and Mike were great and efficient
Lee Ho was amazing!! She was patient with me.
good service
Lee and John are great! Appreciate the help from Lee!
Lee , the manager and the crew John and Mike as well as the other staff are very helpful and make sure you had a very satisfactory moving in experience
Lee and John were wonderful. I will recommend them to anyone. Very knowledgeable and helpful
Lee was awesome!
Good job well done
Great service. Locker very cheap and safe. Will recommend. Come see the staff mike, lee, joe. Thank you
Thank you Lee for helping my mother. I am a returning customer and she has been a great help!
I had a wonderful experience at this public storage through a stressful time. Lee was amazing. She helped and made it very seamless. Thanks you and the rest of your staff.
I wish to give Her 12 stars!!!
She is AMAZING!
Place 100% super clean!
I fill so happy here!
I wish all business have a excellent manager like Mss Lee!
Lee, was very helpful with my reservation. The property is very clean and staff are great and helpful.
Lee, John, and Mike were very helpful.
new nice building very clean and friendly staff would highly recommend
Lee helped me get the best price and helped me weigh out all my options. Would recommend!!
5 star. Good job. Thank lee
Came back to see Lee. Nice and clean location. Great job. I am returning customer and will recommend.
I love Lee she’s awesome ! So helpful so professional! Made everything so smooth!
Good job Lee and team
Very clean Lee ,John and mike are very courteous and knowledgeable
Thank you for your help,, Lee!
Lee Ho at the front desk was extremely helpful in assisting me with finding the most convenient available space. She even walked me over to make sure I can find it. Five stars to her!
I came in last minute and they went above and beyond and even though it was closing time they rented me a locker and made sure I understood all the new app technology to get into my unit.
Thanks Gina and Lee
Sincerely
Earl Holland
Lee, Jon, and Gina have the best customer service and make the best team for public storage. Thank you for all your support.
Good job I like the place
Good job Lee
Five stars are less for kee .. I wish I could give 6
Lee is wonderful and humorous. A great help. The facilities are very clean and nice
Good service
Price Gouging:
Buyer Beware - this location will increase your rents the moment the initial rental agreement is up and the rent increases exponentially - just like the former person mentioned. We experienced the same scenario and you will too.
They know they have you because it's very time consuming to move out once you've moved into your space. We wasted a ton of time and resources moving out. We moved out early and they also refuse to prorate unused days even though they immediately start renting that space again.
Save yourself a lot of hassle and expense and find a more reputable company.
Excellent!!!
Friendly!!!
Fast!!!
I'm not paid by public storage nor Lee but she's amazing!!!
I highly recommend this location for storage solutions!!!
Accessed the faculties before 9pm, gate locked at 9pm and could not open the gate to leave. The number to contact for after hours never answered the phone, had to leave my car and get a different ride, extremely inconvenient and why have an after hours number if no one picks up?
Burlingame,CA storage facility was nice ,clean,quite and security...
I've been with Public Storage in Burlingame for about a year now and from the moment I made arrangements with them via the web to the personal conversations and contacts I've had with staff there, everything has been excellent. When I first moved in, the staff I worked with were fantastic - helpful, quick, friendly, and professional. I got all the directions and information I needed and things ran smoothly. I recently had need to visit the front office and speak to someone about questions I had. Lee Ho, who was at the front desk, was outstandingly helpful and kind. Can't say enough good things about her and the business in general.
Excellent service. Lee very good job
Price gouging.
I rented a small space at this location for a few years. During that time, PS raised the rent several times, adding up to over 150%!! Last month, they raised the rent again by almost 30%. Now, my rent was almost three times (!!!) compared to 3~4 years ago. I had an autopay set up, and they were just drawing money from my account like it was their piggy bank.
I called this location to inquire about this ongoing price increase. Their response was almost as appalling as the rent increase. It is natural and reasonable for a customer to call the service in situations like this to inquire, and yet their response was as if my inquiry was totally frivolous. I had to tell the person to calm down multiple times. In essence, what they were saying was, you signed the contract, and the contract states that they can raise the rent any time by any amount with a 30 day notice. If you don't like it, just move out. Why are you calling us? And, she hung up on me. I called the PS customer service for some "explanation", I guess. But, again, the same message. I signed the contract and I signed up for auto pay, and they could withdraw money from my bank as much as they liked, with a 30 day notice. Their message was loud and clear: They can do anything they like as long as it's in the contract, and as long as it's not illegal. They even called me stupid with so many words, because I didn't read, and yet signed, the contract. They called me even more stupid because I signed up for autopay without fully understanding its implications. You always have 30 days to move out every time we increase the rent. Fair and square.
On top of this, the "customer service" person was unnecessarily mean-spirited, to mildly put it (beyond just reading the script provided by the management). Her tone was, don't let the door hit you on your way out. BTW, who thinks, and acts, like this? As long as it's not illegal, they can do anything??? The vast majority of us do not live like that. We think about ethics, and social responsibilities, and what not. Business practices by Public Storage appalls me. It disguusts me. Especially, at this time of economic uncertainty due to high inflation. Many people have lost jobs. And yet, companies like PS engage in profiteering and price gouging. The saddest part is, these people working for PS will eventually lose their jobs. This "customer service" person will likely be replaced by chatbots, for instance. Companies who scruw their customers will likely scruw their employees as well. I feel pity for these "loyal" employees.
I was traveling at the time, but I immediately changed my plan and came back. (It was really inconvenient and it cost me a lot of extra money, but I didn't care. PS was surely praying on people like me, for their lives being inconvenienced.) I donated almost everything I had in the storage to Good Will and libraries, and to random people on the street. I vacated the place, and I decided to never use Public Storage ever again. Over the past few decades, I used PS in various locations, and I ended up wasting tens of thousands of dollars, if not hundreds of thousands of dollars. I finally realized how stupid I was. I really didn't have to be told that by these mindliss people with no ethical standards.
If you think about renting a unit at this place, think again. Donate, or throw away, your stuff. It's not worth it.
BTW, I reported this to FTC. I know it's a long shot. But, please do so if you think that this kind of business practice is unacceptable. If enough people complain, then they will do something about this unethical business practice. I really hope they do.
Lee Ho, super awesome and friendly person helped a lot 😀
Lee Ho is an angel from heaven. She helped get access to my storage with a great price.
Lee, Jonathon, Mike They great Awesome in helping Senior Citizen and Professional & knowledgeable & best unit for us
Lee Ho is so helpful! :))
Lee is the absolute sweetest, understanding customer service agent ever. Thank you so much for going above and beyond to help your customers
The staff was very kind and showed me the unit. I was planning to rent a locker to store a few luggages. But the lockers are all located 8 feet high, on top of those larger storage units. I need to climb a ladder to access it. The ladder is not wide enough to bring up a standard check in luggage. I wish their website could have pictures and clear information about this. I then went to Extra Space storage which is just around the corner. Their lockers are arranged for easy access.
Lee checked me and my little one in relocating from Seattle WA. We were totally burnt out after the long drive and she was very understanding. She is nothing short of amazing. She is very quick, efficient and courteous. Love her ❤️
So helpful service!
A very pleasant experience. Property manager Ms. Lee Ho helped us from start to end in securing an unit. Everything is a breeze. Highly recommend this location.
Lee Ho is a very nice and helpful. Giving expertise advise and great advice !
alex Ho she was great helping me. thanks
Easy and convenient! Highly recommend
Lee is the best!
Mike was great! Very helpful and informative with storage location and all relative details... Also polite and kind in business demeanor which is great for Public Storage brand. Thank you Mike!!
Gréât location Li is the best very helpful and know how to to take care to customers
I highly recommended that place
Building is recent and nice
Lee was very helpful!
Thanks to Lee for her patience and expertise! Will recommend
Great place very expensive
Great experience convenient location
Awesome service and facility. Lee was very helpful.
Mrs Lee is the best .she got me a bigger storage rite across from old one . Transferring so easy. Love her
Lee is amazing and gave me the best price! Love storing my stuff here!
Lee was so very helpful guiding me through the process and getting the right size unit for my needs
Super 10 🌟🌟🌟🌟🌟🌟🌟🌟🌟star service
Thank you Lee
Lee very helpful and gave me the best price highly recommended
Lee was awesome and made the entire rental process as effortless as ever!
Lee is the best. Will recommend
Fantastic group of employees. Very helpful and pleasant. The facilities were very clean. The Owner has pride in her establishment. Very convenient location for us as well. 👍
So happy with the service here. The premises are very secured and conveniently located 15 mins walk from the Millbrae Bart Station.
Lee is the best
Lee ho is the best.. clean and nice location. My friend introduce me here I am happy with service. 5star service. Thank you.
再一次回来，非常好的服务
Manager Lee Ho was great! Have 2 units at this facility.
Very secure, clean and new! I have had units at other facilities that have gotten broken into and management was not very helpful, but I feel confident storing my things here and the management is very helpful and accommodating !!
Lee was courteous and professional in helping me find the storage solution that was suitable for me!
Lee is the best! Look for her to get your next storage unit
Not safe someone broken my lock and steal tools compressor saw, just happen last week or this week, now have to claim the insurance
Clean and quiet.
Difficult to find carts now that you don’t need ID to get a key at the front desk.
Lee best price
Thank you Lee for the amazing service. Good luck.
Public Storage puts profit over customer experience. In two years they increased my monthly payment by 70%. And the experience has gotten worse.
No complain on the team of associates in the facility. But the investment they do in the property to justify such high rent raises…. it’s lacking!
We used to have 4 carts in my lobby. The last few times I went there, there were 0 carts. With 0 cars parked there. Having carts is such a basic need for a storage unit. They expanded the facility a lot so I assume they moved those carts to other lobbies and didn’t new ones to save money. BUY MORE CARTS!!
They also added a new gate that makes it annoying to get in/out. You cannot open the pedestrian gate, it needs a key. And you have spend time to open to the car gate to get in and get out of the facility. To get out!! I understand they might want to add security. But they could improve the experience by (1) read license plates and open the gate for cars registered under an account, (2) allow cars to leave without spending time opening the gate, and (3) allow pedestrians to use the code / app to go through the pedestrian gate. STOP ADDING FRICTION!!
Do better Public Storage!
Lee she is the best
Good location price and customer service.
Ive been storing there for 6 years, never late once with payment, I mentioned it to the on-duty rep, I got a letter 3 days later lowering my storage fee 😳 shock the hell out of me, good on them for throwing somebody a bone!!
Lee the best. Thank you for getting best deal. Clean and nice place. Will recommend
This location is awesome! Lee Ho helped us after a stressful morning of not be able to get our vehicle into a unit at a different location. We came in last minute and she and her associate were quick, concise, showed us to our unit and helped us with cancellation and refunding of our previous location’s unit all while on a time crunch to catch a flight home for the holidays. I can not express enough appreciation for the work they did for us at a moments notice. We made it to our gate before boarding and still had time to grab a coffee! The storage facility itself is clean and organized and we felt safe leaving our belongings there. Highly recommend this location. Thank you so much Lee Ho!
Giant, well-managed, ultra secure, and clean storage factory. Aside from the main gate, there are two other checkpoints where you will need to input your access code, before you get to your storage room. Some may find this annoying but my storage has been broken into before (not at a Public Storage) and I'm happy to see these security measures.
There are multiple storage buildings on this facility. The one that I used had only 2 available carts. Another renter I spoke to told me they think that people steal the carts because there had previously been more.
Maybe PS can put some kind of alarm on them so they can't be taken out of the facility, because it was super inconvenient not to be able to use a cart when I was expecting one.
That being said, be sure to have a hand truck or something with you if you need that.
Location is fantastic! Facility is clean. Lee Ho is amazing to deal with, great customer service.
Lee Ho was amazing in assisting with my move in. 5 🌟 😁
Good job. Thank you for helping me ms lee. Nice and clean place. Will recommend
Been using PS for 6 mo. This is the best storage facility ever. Ms Lee was very helpful and friendly!!! I'm very happy using this facility
Lee was most helpful and made me feel very very comfortable
Lee was a great help. Will recommend.
Lee helped me promptly and professionally.
Great place to store leeho is a very awesome person n worker this would always be my first pick to store short term fasure great experience for storing for my first time the team are also great helpers thank you all for you help
They were fantastic. Very easy to work with and the auto pay was very convenient. Will definitely use them again!
Lee was wonderful! She helped me right before closing and was pleasantly understanding and nice. Thanks!
I love the service here
Lee is absolutely queen of service
Thank you for the best customer service
i like this place its near in our place and good price.
lee help us to find the best price for us
Lee help me find good deal
Lee Ho is awesome! She helped us get the best location at the best price! Customer service was great and the new facility looks so clean and bright and perfect temperature! :) highly recommend! And she is super friendly!! 😁👍🏼
My sis n i visited lee she is very nice and helpful
The new place is clean and bright will recommend
Lee super awesome
Lee is very professional and nice person. Always a smile for us the customers. Will recommend
Pricey but good
Easy to move in. Lee helped me.
very helpful, and best price!
Lee was extremely helpful. She took extra time with my elderly father to explain everything. I highly recommend public storage in Burlingame because of employees like her.
Lee Ho was a huge help, she spoke clearly and concisely, and was very professional!!!
Sure, this Burlingame facility is a very clean storage place, HOWEVER, in the last 3 years since the pandemic started, they have raised the price so many times that I have lost count! In my opinion, Public Storage as whole is ripping consumers off ruthlessly!!! Majority of the folks who are needing a storage facility, either don't own a home or are low income families. Public Storage will give you a good rate for you to move in. Once you are in for a few months, they'll raise your monthly rate by HUGE percentage. So think hard before you sign the dotted line. Get rid of stuff you don't need.
I am disgusted by this company and we as consumers, are not protected in anyway. I will get rid of my art supplies and delete my account. I do not wish to support a greed driven company.
Next, I will write a letter of complaint to the State Attorney General.
Lee helped me out really fast and she was really nice and gave me great advice on what to rent
Thank you
Gene and Lee are very helpful. They took plenty of time with me. Great experience.
Friendly, fast check-in. Great service!
Thank you Lee Ho
Clean facility, they do Locke the gate at 9pm, so it’s not 24/7 access. Beware the random price hikes, they increase the rate by 25% within 6 months!
Great location. Lee was great.
Easy. Will recommed lee Good job
Great experience. I highly recommend.
Lee, is great. The facility is huge and looks good and kept very clean. Lee is very helpful and always very pleasant. We love her and the facility.
Thank you so much.
Irene
We have used Public Storage for almost 20 years. Lee has been very attentive to our needs. I can highly recommend this facility for your storage needs. Came back to see Lee, she helped us out so wonderfully. Can recommend P.S. to everyone!
John is super helpful!
I have used public space before and I used multiple locations. This is the cleanest storage I ever used. Lee is the best manager I ever had to deal with. Trust me
Lee Ho helped me out big time. Another unit right next to my other one.
Very good
Lee ho good job thanks
Great place good price. Very happy. Thanks lee for your help
Came to make payment. Very convenient.
Very Great DEALS!!! Thank you so much Lee, highly recommended!
Lee Ho is very welcoming staff. I will definitely return if I need more space!
Lee ho was super helpful and very kind, great customer service
Good service
Lee was very helpful and took time out to help as many people as possible in the store. Also gave good honest recommendations
Lee was very helpful!
Came back to see lee
In less than a year, the price was raised almost $100! Elevator tries to kill you. Carts are tiny and hard to steer.
Came to see new spaces and rented a space. Lee was very helpful
Lee Ho was very helpful and is our favorite!
Fast and efficient, locker works for me. Lee helped me a lot.
Lee Ho was absolutly helpful. It was absolutly amazing. Thank you
Lee Ho was super nice!
Friendly people
I had a great experience with Lee Ho. Check in and check out was smooth and efficient. She was very clear with instructions and answered all my questions.
Lee is super awesome!
Lee is awesome and friendly! Nice experience.
Thanks lee for helping me today
Lee is absolutely amazing and is so great with customer service!! 20 Stars
This is a such a nice facility! It has AC and is always very clean and secure. Lee is so helpful and extremely kind. She went out of her way to make me feel comfortable and add ease to my storage moving process. If I could give Lee her own rating she would get 17 stars!
Lee and Mike were very helpful. I had a good experience in the 7 months.
If lee Ho you don’t need to worry about anything she was so helpful all the time
I had a great experience at Public Storage in Burlingame. I had an issue with my billing & Jimmy at customer service took care of the issue on the spot.
Locker was convenient, cheap and easy to use, and excellent customer service. Would definitely recommend.
Highly recommend Lee Ho!
Returning customer. Very helpful. Thank you for your service Lee.
Wonderful experience renting a storage unit here. Clean, easy to access, and secure. Lee and her staff are the best
Lee was so helpful with picking the right unit on such short notice. She was so friendly and is amazing at her job.
Great storage facility! Needed to upgrade to a bigger unit and it was a seamless transition. Staff is very friendly too!!
Lee and Mike are amazing and extremely helpful!!!
Kudos to Lee and her team! She took care of us with a super easy process of moving in!
We rented here before and we like the service that's why we came back to rent again.
Safe .I know my belongings are safe here an Lei I'd great. Thanks for showing me around
Terrible experience. Trying to get a hold of the proper landlord and still no response. Transferred on and off to customer service who was located in a different space. All customer service reps mentioned I should have received a map and did not receive.
Great service and very helpful staff. Came in for unit clueless about sizing and would of end up with something way too small, but the staff gave me a tour and helped me find a proper size at a great price.
Lee is great help. The place is clean and nice
The worst experience ever! No bathroom access and. Over priced units and no where to put nearly organized cardboard after breaking down boxes.poor customer support you can never get anyone on the phone directly at the specific adrian road address. I would never rent storage from them again!
Lee got us the BEST unit & service ever!!
Had one of the upper level lockers here and overall a great experience
Lee was awesome!!! 😁👍🏼
Lee is the best deal maker!!
Lee and Mike very nice people best deal place is beatiful
Lee was very helpful, nice and I highly recommend her and the storage.
Lee gave me the best parking space at a competitive rate. Thank you!
Lee ho is Awesome!! She is very helpful and has never let me down. She is always friendly and patient.
We was very helpful and polite and took her time and was patient I would recommend this place to anybody they care about you
Good peeps. Reasonable cost
Clean and new. Ac was good
Lee made sign up easy and fast. She was attentive and helped me pick the right unit for my needs. The storage facility is new and well maintained.
2nd time using Public Storage, first time at this location. Lee helped me with the sign up process and she was an absolute pleasure to deal with. Customer service from her was superlative. The unit I got was in the new climate controlled building. No mold, no mildew, no pest and easy access.
Lee is the best. Will give 6stars or more. Very nice new place. Clean. Will recommend
We are first time user of p8blic storage and lee ho was big help.
Lee was very helpful- stayed behind so we could get the work done! Highly recommended.
Lee was super helpful, the location is big and clean. They were accommodating and went out of their way to assist us. I recommend this location above all in the vicinity.
Lee Ho the best
Lee was very nice and 100% helpful 👍👍
Lee Ho was very helpful and considerate. Great prices for this area!!
Lee is wonderful. Very helpful, cheerful and offered me the clarity and assistance I needed.
Friendly service & wonderful staffs!
Always helpful everytime I come to visit!
Lee helped us today with our storage, super fast and quick! Thank you!
Lee
Lee was very helpful.
Lee was perfect helper for me. She's superb!!
Lee ho awesome, great customer service! Clean building , climate control.
Lee excellent service
Loving it 👍👍👍👍👍👍
Lee was great and upgraded me.
Lee Ho and Jonathan made the process quick and simple. We checked out the unit and complete the paperwork in no time. The facility is clean and modern. Plenty of parking for moving stuff in and out of your unit. Easy access to 101
We are very pleased with the wonderful assistance of Lee, she is knowledgeable and friendly. Thank you, Lee!
nice location
lee help me again. nice new building
Lee made a great recommendation on the units
Lee was so helpful and knowledgeable about the area. Lee will help you get set up easy peezy. Friendly people, clean facility.
Great customer service, and the process was simple and streamlined.
Lee Ho gave me an amazing price at the storage unit. Very satisfied and would recommend this area to anyone
Came to see Lee who was very helpful in reserving a storage unit closer to one we have already; will recommend to others.
Lee is very helpful & made it easy to move in!
Drive by for boxes. Great stuff, and good price.
Lee Ho is very helpful, accommodating and understanding of my needs
I love Lee. Made it so easy for us😁
Great customer service from Lee!
So happy with new building. Clean and bright. Thank you Lee for great price n good service
We decide to switch to Burlingame and thanks Lee for your help, nice place and friendly and helpful staff
Lee and Mike are super friendly and helpful! Great service! If I can give them 10 stars, I would!
Great service! Recommend buying the products and merchandise on hand! Great deal. Nice new building. The agent, Lee, helped me find the unit I wanted!
Excellent service. Happy to meet Lee who help us get the best unit. Great new place as we are leaving our old storage. Thank you lee
I recently visit public storage, Lee Ho was really helpful and friendly and professional!! She such a good person to work my needs of payments!!!!!
Walked in and Lee was very accommodating. I knew what I wanted, she showed me the sample size and got everything done. I was in and out of the office with the new storage in less than 30 min. Facility is very clean and lots of parking spaces. Carts are available for use. Entry to facility is highly secured.
Lee is fantastic, great to work with!
Lee Ho gave good service !!
Lee and Angelina are amazing! Great customer service. Love the brand new building!
Lee ho was so nice and she got me the best deal possible
Lee and Mike were super helpful and their place is so clean.
Lee and angelina are awesome... good experience . Will recommend
Lee is the best. Great price nice facility. Recommend
Very helpful and easy to work with. Lee is the best!
Lee Ho helped me get the best price
Thank you so much John, Lee and Angel for making the process easier.
Lee & the team great customer service. Would recommend this location.
My experience with lee getting my storage was such ease n quick.
A big new beautiful building still smells like fresh paint.
Shout out to Lee for helping us and accommodating us to our needs! Appreciated the help and the tips haha super helpful!
Lee Ho and Jon were very helpful.
Very happy with the service. The facilities are clean & organizes.
This is my second time renting a space, the last time was 16 years ago.
Interesting, the same General Manage Lee Ho, help me 16 yrs ago and again today. Happy management, happy employees make happy customers.
Thank you Lee, Ho and Mike......Joe & Donna
Lee is the most helpful awesome job 👏 🙌
Lee got me a better unit and even better price😀😀😀
God service. Thank you lee
Lee helped me get the third unit. Awesome!
Lee super helpful. Thankz
Customer service was above and beyond perfect. The team was very friendly and helpful. I recommend this facility.
Lee is very helpful and excellent customer service. High recommend this place to my family.
Lee is the best, very knowledgeable and helpful. Great new building, NO leaks.
Is clean