Public Storage Self-Storage Units at 620 Harrison St, Berkeley, CA

maria service was excellent

Maria has excellent customer service. Very knowledgeable on property questions and her Spanish was very helpful for my parents to understand what the company has to offer

Great service, always helpful and friendly

I went in to inquire about a storage at this facility and staff member Maria was such great help with answering questions and was extremely informative. She was friendly and inviting and didn’t make me feel bad for my constant questions and even with me being hesitant on getting a unit. She was very patient. Also very surprised how clean a storage unit place can be.

Finally able to empty out my storage unit, Maria at the front desk was so helpful and kind, she made the whole process smooth and easy, thank you!

Maria is always a pleasure very patient and helpful

Maria is great always very helpful and great customer service

Maria gave very good customer service.

The sales representative Maria was a great help. She was very professional and super nice. She answered all our questions and worries, we’re ver happy with her services. Chris n Sonia

Thanks to the team at Public Storage for making a typically miserable task of moving in/out of a storage unit, a positive experience. Maria and Ryan, specifically, have a friendly and service-oriented way of conducting business. Their listening skills and ability to problem solve are extremely unusual in the world today and contributes to a feeling of customer support and satisfaction. Additionally, the facility is one of the best I have seen with regards to cleanliness, security, availability of equipment to assist with moving (carts) and restrooms that are kept clean. Much appreciation!

Very difficult to get hold of a person working at the site! But once at site Maria was just SUPER!! A HIGH Commendation for her!

Maria was great always so helpful to

Public Storage was a breeze to use and thanks to Samantha! All went smooth

I have only been a user of public storage for 3 months and they jumped my rate. When I originally booked on the website, $34 was supposedly the full rate (it wasn’t with any discounts or anything). And I just received an email that my new rate is going to be $49 going forwards. This feels pretty sneaky, given that I moved all my stuff into the unit and it would be a hassle to move again.

Maria was great! She was patient and took care of everything quickly! Recommend this storage!

This ppl here are so #uptheirarse they dont pay attention “ignore” when yu go to the office for questions definitely know how to keep a long time client also price raises are insane every couple months when yu figure already paying over $80 more then you want to I mean who does all this!? They say demand! If you go to the website they always have tons of spaces open looking for ppl to fur-fill as soon as you get in they start raising the prices like is a game instead of keeping the ppl happy and not trying to squeeze a buck off ppl that potentially can stay long terms!

Maria is so great! I have been at this building for over a year now and Maria has always had extraordinary customer service, very personable, kind and patient. This is the best public storage I have rented from. I am very impressed by the level of sales and customer service at this building’s leasing office, and they are very lucky to have Maria! Suerte!

Was looking into storage spots for an emergency move, and when I came in to inquire about available spaces I was helped by Amelia who was so gracious and supportive in the process. Thank you for walking me through it all, and handling my anxiety about money with encouragement and kindness, I needed that. If I ever need a storage spot in Berkeley again, I’ll be back here for sure. Thanks Amelia!

Amelia was so helpful and patient. I really appreciate jer assistance.

Amelia is awesome! I am new to self storage and she totally got me squared away! My movers didn't bring a lock on my transfer pod and she quickly took care of me. Super friendly attitude and really helpful.

Amelia was fantastic! So friendly and helpful.

Amelia is awesome so is soo friendly

Amelia was absolutely wonderful! Thank you again.

Amelia is so nice « lifesaver »

Jamayo was the most helpful person. He saved me so much time and stress He also saved me some money!!! Promote Him!!!

Maria so helpful and patient she helped me get my unit handle and purchase some boxes

There's a reason this is the cheapest Public Storage franchise around here. (Ignoring the stench of the trash dump across the street.) The limited access hours (which they will call and text you about if you leave even one minute past closing). The lack of any human staff on-site. The parking lot is on a hill -- it's NOT flat. So transporting anything massive that rolls between your vehicle and the buildings is difficult... and then... For December and January, the single elevator that is the only way to access storage units on the second floor was shut down for maintenance! If there was actually an employee on site at the time, you could enter through the emergency fire exit staircase at the corner of the building. If you needed to move anything that couldn't be carried up or down a flight of stairs: too bad. If the employee left for the day: too bad. At the current time, the elevator is back in service. I don't know exactly how many weeks it took to repair, but it was out of service for almost the entire time I was moving, and I had to store half of my stuff elsewhere.

Awful customer experience. First, they are closed in the evenings which is unusual for a storage unit that provides key code access. They claim to have Auto-Pay but every time I look at my account (for several months), it says I'm not enrolled, and then I re-enroll, and next I look I am un-enrolled all over again. Customer service said they would look into what was wrong with my particular account and email me in response, but I never heard any follow-up. Terrible business practices.

Amelia helped me and was super friendly.

I went in recently and the service was great, the facility was clean and Amelia was super helpful and thorough.

Maria was very helpful patient and understanding

I had to pleasure of speaking with Amelia and Maria and they both helped me get my storage unit settled. Amelia was very patient with me and was a big help!

Amelia is so patient and professional and I had a great experience!!

Amelia is an asset to your company and you don't experience that level of customer service and efficiency often

5 stars to Amelia her professionalism and attention to detail. Her service was like no other and I’ll definitely be coming back again in the future.

Few times I have been to the property I’ve had the pleasure of speaking with Amelia. She is so sweet and extremely professional! I also noticed that she keeps the bathrooms smelling like Pine-Sol and bleach! Always a pleasure!

Excellent experience here! Very easy to use the website to get the best deal. When I had to size up my unit, I got great customer service from Maria. She was able to get everything straightened out and get me set up with what I needed to move in.

Maria was great she is very helpful

Amelia is amazing! She is informed, collegial and helpful! Because of Amelia, I decided to go with Public Storage in Berkeley instead of their competitor! Thanks Amelia : )

Fix the dang gate

Unbelievably rude staff. 1st time at unit, no advice, help when asked. Entered rear door of office listed on map. Told me to never enter office from rear door again when asking for unit location. Said maybe put up a sign in reference to locating unit, yelled "I don't have to!!!! Continued eating, ignoring need for assistance. Rent elsewhere!!!!

Amelia was phenominal on both the knowledge and help for moving into storage! She helped give many options for storage and was able to guide me through the process of monthly payments as well. Miguel was also quite helpful when moving things in as well!

Maria was a great help and went over and beyond!

Ryan was professional efficient business was smooth. Thank you.

Trinity and Maria were so helpful to me in getting me set up with my account and moving in my items! Friendly, and great customer service!

Maria es my amable. Tiene may buen servicio al cliente

They have some Great Property Manager's! I highly recommend this location, for your needed Extra Space. Shenek did a Great job, with assisting me! Patient and very informative. "They do more than, Simply Store!" I was able to buy all my supplies, right in the office. Thanks, again!

Shenek, provided friendly & excellent Service! Very much appreciated?

I’m in the Hospitality industry, so today Maria facilitated my transfer from another storage company was absolutely seemless, she made sure I got the rental cost I wanted, , amazing customer experience , with great hospitality!

As a long time customer at this facility I am quite pleased with their service. Maria has been especially helpful and knowledgeable about customer needs, rates, options, and benefits. She has been a reliable mainstay of PS and is both professional and capable. Do not lose her. When we had the floods last year she was able to keep the facility open and made it possible for customers, including me, to be able to get to our lockers. We'll done.

Have been a customer at this P.S. facility for many years, and the staff and managers have always been great! Very professional, polite, super helpful, and responsive. The drawbacks preventing a perfect 5-star rating for this facility are categories that managers may not be fully able to control: (1) human-caused issues, (2) mechanical/maintenance -type issues, and (3) weather-related issues. Examples of (1) include persons trespassing upon the property (homeless persons, thieves), acts of vandalism, and persons dumping/littering their petty trash on the property and even in 1 or 2 cases within individual storage units. Examples of (2) include the occasional gates in disrepair, inoperational elevators, and uncleaned restrooms. The managers and staff have done an excellent job, IMO, in maintaining the facility infestation-free (e.g., of rats, mice, termites, cockroaches,....etc.), and any past signs of pests were inevitably (1) human-caused by visitors and renters leaving/storing food items. Past example of (3) are damages to the facility due to heavy rains (flooding) and heavy winds (power outages.)

The team here, particularly Maria, are fantastic. They have been extremely helpful and actively worked to make our move into the unit as smooth as possible. Unit was clean and easy to access. Great experience all around.

Maria at 620 Harrison Public Storage is very knowledgeable, professional and very helpful. She gave us exceptional customer service.

Everything has been very good so far. I am definitely glad that I chose this Public Storage. Everyone has been helpful, especially Mz. Shenek.

Great Customer Service! Shenek was very helpful. I really am Happy I chose to rent a space. Thank you!

Encountered challenges with storage unit instructions from various associates, causing confusion. Manager Maria's gracious response and effort to address concerns were commendable, but District Manager Rick's unprofessional behavior, including raising his voice, marred the experience. Despite spending over $400 on the unit, Rick's lack of empathy and abrupt communication added unnecessary stress, particularly for someone with epilepsy. Facility issues, such as a malfunctioning lock (reported to be addressed) and occasionally unkempt floors, were noted. However, the facility's size, accessibility, and the staff's diligence in maintenance were positive aspects. The rating reflects dissatisfaction primarily due to the managerial approach and behavior of Rick.

Maria was great customer service.

Maria is very knowledgeable and helpful. Great experience she so sweet. She’s a great employee.

I really liked it until a couple of things happened, one I bought an auction shed here. On a line sale, 90 percent of the storage was court papers and bank statements, a few person pictures. And other boxes of personal information. The other 10 percent was broken furniture, with mold and expired food with ants. No big deal I thought, a loss. The terms and conditions on storage treasures is as follows: What Do I Do With Personal Items I Find In An Auction Unit? Any personal items such as family photographs, birth or marriage certificates, tax returns, medical or bank records, cremation ashes, etc. should be left at the storage facility. The facility staff may recommend where they would like the items left either in the unit or by bringing them to the facility office, for return to the tenant. furthermore storage treasures where public storage list there auctions says expired food must be left behind why I don't know. Furthermore more it says we can not take weapons or drugs. When I first arrived at this location in Berkeley one manager told me to stack all bank, court papers ect. In a corner of the unit and they will take care of it. So when I told them I was done except 5 boxes. Another manager told me I had to take everything no matter what it is. Even personal information. Despite storage treasures policy, and terms and conditions where they list there auctions. Then a manager told me I had to take everything but birth certificates and be out within 48 hours next time. That ment going through about 200 boxes papers to look for birth certificates. Which I already paid a lot for renting a 10 ft uhaul and had a lot out of there. About 300 dollars. I was moving the rest with my suv. Holds about 20 of the boxes at a time. And still about 80 or so boxes still left. Driving a hour and 20 mins each way 2 hours and 40 mins total, just to get rid of personal papers I shouldn't have. I called the court records office in Oakland, and the supervisor their didn't seem happy that they would give all those documents to anyone especially when several are in envelopes that have a stamp saying confidential. The attorney that left these behind should be held responsible. But today a public storage manager told me next time I only have 48 hours. And even though I know I took on to much and part of it is my fault he raised his voice at me when he said it. One last thing about this location I stood outside the office door for 15 mins while some guy paced back and forth in office doing what ever he was doing. Another person walked up and tried to get in and gave up and left. I started to leave but another employee came up. Other locations I have also waited long periods of times for someone to come to office in past. It used to not be like this. I was a customer of public storage for a long time and just opened another storage with them. When someone raises there voice at me. I may just go somewhere else. I was tempted to report back to storage treasures about being told I had to take all personal papers. Ect. But for now I have not.

Maria was extremely patient and helpful with my move from one unit to another. She is knowledgeable, and understanding. I can't say enough about her professionalism and cheerful demeanor. Thank you, Maria!

Ryan was great in assisting me with finding the best unit for storage and answering questions. Great customer service!

Clean, well organized and Maria was fantastic, friendly and extremely knowledgeable.

The worst customer service. Their power went out and we can’t access our units in the middle of moving. No updates, no one answering calls… the main office said they will get back to us within 72 hours.

Maria is an angel and an absolute pleasure to work with. She went out of her way to resolve a situation for me, and I'm very grateful.

Maria at the Berkeley location was extremely helpful and kind. She helped me out during an otherwise stressful move. Thank you Maria!

MARIA WAS EXCELLENT!!!

I was at the office last week for a couple of things and Maria was there to help as always. She's the best !!

Ryan was great help! Thank you for the service and support.

Maria and trinity were vey helpful and knowledgeable they were able to answer all my questions

Maria at the front desk was extremely helpful today. She helped me figure out what size unit I needed, explained how the whole system works, and showed me the unit. Great customer service from Maria!

Maria very accommodating, friendly, professional….ideal rental agent!

My experience with Christopher was great vary polite answered all questions I had vary helpful helping with app they should all be like him thank you 5 🌟

I pay for a climate control unit. Since I have heat sensitive items there. Today I went upstairs and the area was hot & stuffy because the air is OFF. THEY GET PAID TO MAKE SURE IT'S ON AND THE ROOM IS COOL. THE LADY AT THE FRONT said she didn't know it was out then said the AC guy was here! Well which one is it!? If he was here why is the 4th floor AC not turned on when people pay for it so their stuff doesn't get moldy or ruined!. I asked if I should take my stuff with me she said yes, then why HAVE A UNIT AT ALL!? WTH? IF MY ITEMS GET RUINED it's on them. Meanwhile if you see this and you pay for climate control at this location stop by and check for yourself. You are paying for it but not getting it. THE BATHROOMS. ARE FILTHY THE LAZY WORKERS DONT CLEAN THEM. when they do they lock them to prevent customers from using them so they don't clean them lol. Extra space is much better , that's where I will go at the end of the month and suggest you check them out if you are looking for storage or a different location since the manager of this location doesn't seem to be competent at all.

I was new to public storage, the Berkeley Harrison St location had amazing customer service with all my questions about move in and getting the best rate. The place is clean, well lit, and had carts available. They also were extremely helpful and had great communication on move out. Highly Recommend.

I had the most incredible experience working with and being supported by the manager, Maria! She is both efficient and caring and made my experience at Public Storage great!

Maria is great

Maria was great very helpful

Maria is the best great customer service explained everything very well

Trinity was the best! So knowledgeable and helpful! She displayed amazing customer service skills and was able to answer all my questions during my quest to rent a storage unit! She was polite, professional, and went above and beyond for me!

I had a great costumer service experience with Maria! I had accidentally booked a storage unit too small and she helped me rent a bigger one. Made things so much better!

The staff, especially Maria and Jasmine, are friendly, helpful, and very flexible when handling the issues that pop up during a move!

Very convenient storage spot for UC Berkley. Friendly service.

Incredibly Inefficient customer service and support. In my experience I notice that staff is irregularly in the office, leaving new & current customers waiting for them & confused as to why there is a locked & empty office, during office hours. In their absence the toilets are unavailable for use. Not ideal, for ALL the reasons. Especially being sanitary & safety purposes. They need a better system set up with the restroom key. On the occasion that I’m “permitted” to use the office restroom, it has smelled like someone smoked in there. Tobacco & cannabis. The idea of smoking in the building that houses so much content, seems pretty ignorant & not very responsible. Being a long time Public Storage customer at other facilities, I’ve never experienced this level & lack of service. As a tenant at the 620 Harrison location, my rent was raised over $200 in a year & a half. After the second rent increase to $400, I cancelled my acct & moved out. Post termination, I was charged for another month, I called, had to leave a message & it was refunded. Yet I was charged again for some reason . I’ve called multiple times (internationally ) speaking to 2 customer service people, on hold for over 15 minutes, only to be sent to a voice mail. My bank account is still delinquent $400. With my past PS units, the service has been good. This particular location feels maybe understaffed & certainly under serviced. I’m unclear if people are undertrained, lazy or just don’t really care. Perhaps a mix of it all. Either way their system is most certainly failing if someone who is no longer a client is still getting automatically charged, TWICE, for an account that has been closed. For me, it’s unacceptable service, hence this review … they get an F. My hope in taking the time to share my experience is that it invites Management to address their staff/service protocols, assess any glitches that they might be having. Most importantly, establishing & implementing ways to improve. For the rates they charge… they can most certainly do better! Starting now! Calling 2x internationally, being on hold for ages, with no answers, just passing the buck, having to call my bank & open a claim with this is quite annoying… to say the least. So … Dear Public Storage, please send back my money & properly close out my account. I appreciate your speed in addressing this matter. Regards 🙏🏽

Entrance next to handicap parking spot is locked. 2nd time in a short period of time this door is locked. Bathrooms are frequently locked. Unreliable access. Update 26 July 23: Public Storage application feedback: App must have done a recent update. Previous permissions allowed location only while application was in use. Now application keeps logging me out every time I try to access an entry point with an updating saying I needed to enable location access always. Definite violation of personal device privacy.

Maria at Your Berkeley Location gave me Excellent Customer Also went above Beyond to explain the Details of my experience today. I Commend her on Action to detail. Thanks Val.

Very helpful and professional! Bravo!

Maria is always very helpful

Maria was so helpful and kind, very professional. Thankful for people like her.

Upon visiting the facility last week,I confirmed the storage size and monthly price, and subsequently received an email detailing the moving-in date, monthly payment, and space size. This led me to believe that everything was in order. I also had a phone conversation with Jasmine, who informed me that I needed to schedule an appointment to finalize the move-in process. Regrettably, when I arrived for my scheduled appointment on 7/5, I was informed by Jasmine that the space I had reserved was no longer available, leaving me unable to proceed with the move-in. Furthermore, my subsequent attempt to contact a manager at the office was met with disappointment as Jasmine answered my call. She appeared indifferent to my situation and was unable to provide a resolution, abruptly ending the conversation by stating there was no available space. This experience has raised concerns about entrusting this team with the storage of my belongings. I hope this review serves as a cautionary reminder for those considering renting storage space from them. Additionally, I found Jasmine's attitude and ability to be unsuitable for her position. It would be beneficial for her and other team members to receive further training on addressing mistakes and finding appropriate solutions when they arise. I hope that improvements can be made to enhance the overall service quality and customer experience!

Madia is always the best an understanding

Maria is so kind and patient. Great experience!

Maria helps up a great deal with checking in, and she provides great service. Would definitely recommend here!

Had a quick and easy experience. For some reason the website would not let me pay online, so I went in store and paid there, no problem. Maria at the front desk was very helpful and offered us some good tips about our specific unit. Overall had a pleasant experience.

Trinity provided excellent service when I walked in and even helped me find a unit. My space was very clean! Would recommend storing here.

Wonderful & pleasant, most of all very professional & knowledgeable. Thank you so much for the opportunity to have things work together for my good.

Maria is very helpful and informative.

Maria was very helpful answered all my question was very professional

Very helpful and accessible. Maria was great helping me resolve my access issues as well as checking on the unit with me. Great customer service.

Smooth experience and excellent staff (Thanks, Ryan B!!) who really saved the day! Highly recommend 👌🏾

Ryan B is so helpful!! He made my love so stress free!!

Jose is very professional and answered all of my questions, super friendly and clean storage units

I want to commend Ryan T at command public Storage, Berkeley for Guy!. He’s only been here less than two weeks he knows his way nice to be with his appearance is very clean, cutting good, and I rarely give reviews so. For me to take the time to do this, it shows what an exemplary employee you’ve hired. Ginger Parnes.

Maria was very helpful and answered all my questions

They’re great. Super helpful

Maria was a great help

Maria was so helpful I will rent again and !!

Thanks to Miguel' foe help

Esther was very helpful with showing and getting me set up with a storage unit. Great service!

ORIGINAL POST Stevi made it so easy to secure my unit. When Public Storage couldn’t accommodate my original reservation, Stevi jumped in and gave me a better unit at the same price. Moving can be extremely stressful, but Stevi made me feel comfortable. I’m very grateful to have her support. UPDATE On my one year anniversary, my unit rate doubled. I was stuck on the other side of the country during the Pandemic and called Stevi. She left the company, and no one acknowledged the note she promised to leave on my file. For the next 2 years, I was subject to routine increases and had no recourse. I finally got all my stuff a few months ago. That’ll be the last time I use Public Storage.

I was a bit overwhelmed after moving into my unit.. Maria, at the Harrison St. Berkeley location was SUPER helpful and accommodating..I had so many questions, in regards to the operation of the gate and elevator using my phone, to name a few.. She was so patient and kind with me..She really put me at ease until I mastered everything.. Exceptional customer service, and just a great person overall..

Maria save my life, she is a pro and super awesome person, she in a minute resolve all my doubt and my problems, I recommend 100%. Thank you Maria !!! I appreciate all your help!!!!

Maria was very patient with me.

I have held three storage spaces at the Berkeley Public Storage Facility for ten years. Recently, I had to deal with a difficult situation, which was made much easier because of the excellent staff onsite. Everyone is always friendly and professional there, but I must single out Maria. Her thorough, professional and personable manner is exemplary. She is a valuable asset and, with her colleagues, demonstrated service at its height. The kind of service that deserves recognition and acknowledgment. She makes me feel like my belongings are not just stored, they are in good hands. Thank you, Maria. Thank you Public Storage.

Don't be fooled by all the 5 * reviews that focus on how helpful and nice the staff is. They are both. But you won't really care after your monthly rate has doubled after a year or so. This is a predatory business! Also, the building has flooded the past 2 years. Most recently, they threatened tenants with choosing between moving out everything with ~1 week notice or have management open units and salvage/destroy/move contents. But the staff were very nice about it :-)

Went to public storage here in Berkeley and Maria was a great help very informative and awesome customer service. Thank you Maria

Great customer service and great location to store your things!

Due to the weather my storage unit was very wet/soaked except for things in my containers. NO assistance NO discount NO hand truck NO dollies for customer's to use for back and forth to the new/dry unit. I waited 30 minutes because Miguel stated he would assist me and that didn't happen.

very hard to find a cart to move your stuff. No excuse when they charge so much not to have MANY carts available.

Staff takes absolutely zero responsibility for the last two floods that occurred on the premises within 11mos. When asked, what are you doing to prevent future flooding? They say “nothing it’s city of Berkeley’s fault”

Manager Maria was absolutely outstanding- efficient, helpful, responsive.

I just spoke with Trinity at the Berkeley location. She was extremely helpful and professional. She was fantastic! She explained everything in detail and I was impressed with her high level of customer service. I highly recommend this location for your storage! Thank you, Trinity!

Awesome customer service. Trinity was really helpful. She got my paper done quickly. She also helped me with the locker when i was lost.

Have not moved items in yet but Constance and staff have been extremely helpful - great friendly customer service!!

Clean and accomodating facilities. Our property was safe and well preserved. The staff, especially Maria, was very helpful and with us.

I got help qick when my tape run off A staff marina came and bring them for me. I brought them in cash, and she was welling help me. Without her help, I do not know how to clean up the mass. Thank you.

Miguel and jamayo were so wonderful and helpful at checkout!

Constance was incredibly kind, patient, and helpful. She explained everything we needed to know to have the move-in go as smoothly as possible. She attended patiently to various client's needs with skill, warmth, and patience. Her presence on this stressful day was steadying and supportive and I am so grateful!

Thank u Miguel for signing me up and getting me started. 5stars

This Public Storage location has been absolutely fantastic! Through a very complicated moving process that involved moving in, then out, then back in again (wash/repeat!) Miguel was professional, incredibly helpful, and maintained a wonderful sense of humor, even when I was so tired from the move that I was unable to form a coherent sentence! :) I would not hesitate to give Miguel and Public Storage my highest recommendation.

Miguel is a rockstar and I can't thank him.enough. sad to leave this location but I am moving to a public storage in Las Vegas thanks to Miguel's help. 5 stars

Constance was very sweet and helpful! Got everything set up and done really fast! Very satisfied

Shout out to Miguel and Zach for the assistance! Really helped make my move in smooth and easy

Great experience! Staff were really helpful.

Maria and Miguel thank you so much for hooking me up I appreciate all the help I highly recommend!! 5/5 stars

Keith and Miguel were friendly and knowledgeable, helpful and patient. The facility is solid, new construction and very clean. It is easily accessible. The best Public Storage I have ever seen, and I've seen a few. I went in to see about renting a new unit. Anthony showed me around the property, the various units that were available and how the pricing works. He is very knowledgeable and provides impeccable customer service. There was no pressure to rent, just clear and concise explanations. I really appreciated his patience.

Gracias Miguel por tu ayuda

Shout out to Miguel for helping me with the move in and move out. Let me tell y’all, moving is stressful but Miguel was very patient with me and clear. Communication is so important these days and I appreciate the transparency. Thanks again. Highly recommend

Miguel is a doll success excellence customer assistance. All the staff is courteous and they really do take the time to help. Thanks again

Great Experience Staff are friendly and helpful Move in/out process are easy and quick Storage unit is clean and I did not see any bugs（this is the thing I care the most）

Miguel was fantastic

Miguel at this location was excellent. PS was having issues with their online system not completing my reservation. I had spoken with 2 reservationist at their HQ and we were told to go to the property. Miguel took over checking out the issues with the site and our reservation and was able to resolve it and get us into a new unit. Great customer service , Miguel!!

Website wont let me reserve at online price , "Hold Unit" button doesn't work on 3 different browsers or phone. 888 # reps "cant do anything about it" but are happy to reserve at full price. This is called a BAIT AND SWITCH, and is not legal. (this is a corporate issue, not Miguel's, he seems very nice)

Do business here at your own risk! They will rip you off in rent and force you to get insurance you're not required to have in CA. Then raise the rent some more for the same trashy, broke down unit. The $1 special is a SCAM!

Kept jacking up rents with no notice. I finally got annoyed and cleared out unit on day 5 of month, but they insist on charging for full month. I said no way I'd pay for a full month for only 5 days of use, especially since they certainly knew how to prorate when I moved in. Asked to speak to a manager, but instead just got hung up on. Now they'll just have to send to collections, which I'll never pay, instead of being reasonavle and reaching middle ground.

IM ON GOOGLE MAPS

Miguel an Esther helped me move in today and they were amazing. Current customer for Hayward for 16 years and they treated me just as great here

miguel and esther were amazing thank you for the assistance

Courtney was fantastic!

trinity was the most helpful employee that I interacted with when it came to my move in. she had great patience and was very knowledgeable with all my questions.

Thanks Miguel for helping with everything. You rock

Uncaring, sell ur stuff without working with you

Keith is an all star. Shout out to him and Miguel for helping me find my online account.

Thank you Miguel for always helping out

Thank you Miguel and Donald for all the help. Made my move out very easy. I appreciate the experience

Great employees Miguel and Monty, clean and safe spaces and facilities.. Thank you

Thank you to Miguel for the help moving in and making the process easy!!

Miguel is AWESOME!! He has made my 12 year storage stay ending effortless! To get a friendly welcome and assistance with every question is an understatement! Thank you Miguel for being the epitome of OLD SCHOOL CUSTOMER SERVICE! THANK YOU BERKELEY PUBLIC STORAGE!!❤❤

Move in was easy. Thank you miguel for your assistance today

Clean and reasonable price.

I got an email this morning saying they would increase the rental price by almost 40% - no explanation was given. The customer service also doesn't have an answer. It is what it is, I am told.

The people that worked here at storage are wonderful very helpful and polite people I will recommend this place to anyone thank you

Very great service definitely satisfied especially the employee that attended me (Trinity)!!

Thank you Miguel and Monty for the exceptional service

My husband and I love this place. It's clean , quite and safe

If you'd like your rate to increase by 32% (from $259 to $341) after you've had your space for 4 months while the highest advertised rate online is still only $280 for a unit the same size, then rent here! On the other hand, if you think that's a terrible customer experience then consider renting a storage space elsewhere.

Shout to miguel who helped me move in

Staff are very helpful (shout to Miguel!). Clean and there are lots of Dollie’s available. Great experience overall!

They've raised the prices so now I'm paying triple what I was paying when I first rented the tiny little spot that I rent there. They've cut their service in half. They don't lock up the carts anymore so half the time there aren't any carts there. And then come to find out a couple of guys that were in the facility with us told us they were 10 minutes late the day before and had been locked out of their storage when they returned the next day. Their code didn't work to enter the facility. They were given a warning but they never were told that they wouldn't be able to use their code the next day. As far as storage spaces go I guess it's par for the course now that they simply offer no customer service and no actual value beyond the minimum. (Shrug)

What is scam first of all the elevators are often broken, there are no carts for you to load in your area that has happened to me at least nine times in the last two months, there is flooding not only in the lobby so you can't even get to the lobby but in addition on the way to your unit in your unit and in surrounding areas it's impossible to get to your unit without going through water. What happened to me was I was apparently scheduled for office hours access which is a Monday through Friday 824, even though I had paid for access on all the hours that they are open. I had a crock pot sitting on top of something flat I came back the next time and it was on the floor shattered they told me they wouldn't cover it even though they charge me $15 a month insurance it is a big moneymaker for them there are so many things that don't function in that place I do not recommend it!!

Thank you Miguel for your help with downloading the app. Great clean facility.

Shasta was very helpful. Gave me a great a deal. Thank you