Public Storage Self-Storage Units at 18401 N 35th Ave, Phoenix, AZ

Ashley did fantastic service five star

This location has the best customer service! Nikki is the one who usually helps us when we go inn and she is always so polite and helpful!

Nikki did an outstanding job helping us. This is actually our third unit we are renting with Public Storage, and Nikki made the experience fast, friendly, easy, and professional.

Nikki was amazing at helping

Payments system outdated and not consumer easy. If you have a return payment, they turn off your auto payment. So don’t assume your payment will be automated if this happens. If you do assume, you’ll be late again and they will collect another fee. When your payment is returned, you have to enter your checking/ routing manually. If you don’t enter correctly, their system will not catch it. You will receive an email for “non-sufficient funds” and be charged a “non- sufficient funds fee” even though non- sufficient funds was never the reason - this indicates an issue with their coding system. If you think you’re getting a great introductory offer, you’re not. Fees that were not transparent surface and suddenly you’re scratching your head. When you have all your things in there, they jack up the price and argue it’s for “rent pricing” inflation (yes, as if you are renting a house). But magically if you call and complain about the rate hike, they have a retention system to drop the rate - not to what it was, but to a point where you “feel” remedied and they still get the increase. Scam.

Nikki was great and amazing all around and the new trainee was amazing as well both great customer satisfaction and service glad to be able to rent a space with these amazing people

Great facility

This location has excellent customer service! Shout out to Gregg! Super friendly, very knowledgeable and helpful! Keep up the great work!

I had the most perfect experience. I had 2 units I was working with and Laci made it so easy. No stress, no fuss just easy peasy. I would highly recommend Laci. She was so attentive to my needs.

Laci was so helpful with my mom when we couldn't figure out the new pricing. She was so kind and honest!

It always a very pleasant experiece when you have someone who treats you politely and not with indifference. He took the time to walk out to our space and personally showed us how the lock mechanism worked. Overall very good and pleasant experience.

Great Customer Service.

Gregg He is a very kind person, he helped me a lot and made everything easier for me ⭐⭐⭐⭐⭐

Very helpful staff, Nikki was great to deal with, very understanding and supportive. Thank you all for your work.

Crissi helped me today and she was kind and knowledgeable, thanks again!

Nikki was very helpful

I have to give it to this location. Amazing customer service.

I had a wonderful experience with this location and staff. They were able to accommodate my needs and at a great price. Straight forward, honest, and welcoming with their service. I would highly recommend this location to anyone seeking storage needs in the area.

Greg was a great help me get back into my storage recommend this to everybody

Crissi, was very friendly and helpful!

Nikki is great

It was sooo hot today and Greg helped me carry my bag into the unit. He offered excellent customer. My only complaint is that it’s too hot in my unit. Expensive Candles were beginning to melt. Not happy about that. The floor in general was hot! Other than that nothing but good things to say especially about Gregg!

Nikki and Lynn are amazing….so helpful… many thanks!!!! Thanks Shorty

Great customer service from Mr. Gregg. It’s was a pleasure to talk with him

Staff is very friendly and professional. Shout out to Gregg for his exceptional customer service. He sets the gold standard for this facility.

Nicole is an absolute nightmare to work with, heaven forbid you have to be connected with her on a phone call and it gets worse. Her in person attitude is absolutely, and gratefully unmatched, she wears rbf, looks highly annoyed when you ask her any questions, and has zero empathy, or customer service skills. She is rude, and cuts you off, doesn't allow you to ask any questions, or give any info about your unit!! Today she called to remind me about my unit, I asked her for a payment arrangement, or asked what their procedure was for auctioning off unpaid units. I proceeded to let her know that I spoke with the very unpleasant woman yesterday, and before I could go any further she cut me off and told me that I must have spoke with customer service because she was the only one there yesterday, and it could not have been hurt. But she also said that in a very rude, in a matter of fact way, which helped me remember that it was her that I was talking to. She proceeded to let me know, that if my unit wasn't paid by the end of this month, that I had approximately 2 weeks and it would be on the auction block. Which is much different from what she told me yesterday, she told me that if it wasn't paid by the end of this month on the 1st it was going to auction. I JUST lost it all recently from DV, I was just asking for an extension or to pay a partial pymnt and got hung up on!!! I STRONGLY dislike her and pray I don't have to interact with Nicole much longer!!!!

Greg was amazing and very helpful

Lynn was excellent!!! Thank you !!

Gregg was very helpful! Thanks

Gregg was amazing, and very helpful

Gregg was great helping me find the unit I needed. Helped me set up the app and walked me out to make sure it worked.

A fantastic facility with an even greater staff, Lynn was extremely helpful and left no stone unturned. If you're looking for a facility to store your goods in this is it hands down

Gregg was great. My Aunt and Uncle appreciated the discount and service.

Greg helped so much, I signed up on line and there was a glitch. Greg got around it and got me a great unit, very helpful and professional 👍🏼

VANESSA WAS A FANTASTIC HELP !

Vanessa is absolutely amazing! I had to move storage facilities, as my prior place was horrible and Vanessa made things so much easier and less stressful!

Omg! Thank you Vanessa for helping me today!!! You rock!!!The moment we spoke today I was confident you were in control of the situation and it was going to all work out. Thank you for your awesome customer service! Hope to see you again soon!

Gregg was very helpful with my move out. Not problem the 4 months I was renting here

Vanessa was so incredibly helpful. We needed help managing our account from out of state. She was so professional and knowledgeable. We can't thank her enough for her kindness, friendliness, and professionalism. She absolutely made our day! A million thanks for such a wonderful experience!

Greg was so helpful! It was our first time using Public Storage and he helped us by showing us how to get in the gate with our code. And showed us where our unit was. The lock on the unit would not work so he replaced it. We wouldn't have been able to access our unit without his help.

Nikki helped me out and she was such a kind soul. Not only showed me the unit that I was going to rent, but got me a better deal than I was expecting to pay!

Nikki was training Joe the new D.M. so it was a double pleasure our unit is very big (high celing) a couple of shelving units and looks like I'll be able to store at least 15 complete drum sets thanks public storage! Thanks Nikki and Joe two professionals with 5 star personalities!

Nikki is the supreme example of perfect customer service and exceeds expectations. Thank You Nikki!

Nikki is such an amazing person!! She’s very helpful and very professional she’s respectful and has great customer service!! Thank you Nikki for being such an amazing person 🥰

Great place! Rosie is a doll!

Rosie is the best! transfered units with no hassle. was quick and simple. She was a joy to work with.

Rosie is the best! Great customer service.

Our PS storage facility is up the road from this location. We stopped in to physically make a payment for our unit, and we were greeted by Nikki. Not only did we pay our bill, but she was welcoming and extremely kind and informative. She's a GREAT listener and by her professionalism we gathered that she is a formidable problem solver and during these chaotic times the various solutions that she offered appeased our anxieties which we found to be refreshing. Please employ more professional candidates like her. UPDATE: OMG!!! Nikki is STILL the most wonderful and personable PS employee EVER!!! PLEASE...PLEASE... PLEASE don't EVER let her go! She trains everyone thoroughly to replicate herself PS wide. I believe they've all learned her brand of "people-person" skills. SHE'S A KEEPER!!!-- THANK YOU!!!

Rosie was very helpful in getting us set up with a storage unit. Good location and very clean.

I have been renting a small 5 by 10 storage unit at this facility for several months and every time I visit the property is always in great shape and clean. Never had any issues here like I've had in the past with other facilities.

Never having to use a storage place before, I came to Public Storage because since a kid this storage company has always stood out. I came to the location on 35th Ave & Union Hills & I was helped by Nikki. Let me tell you Nikki was very polite, helpful, kind, sweet, knowledgeable throughout my whole process. She was honest & upfront during the whole process, nothing every changed, price, story anything! She seriously was the #1 reason I chose this location over others & she actually gave me pricing for another Public Storage location that had a deal, but they did not have Nikki, so I stood with this location. I rented a 7.5x10 in an climate controlled & paid $135 that was for 30 days plus an additional 5 days for the end of August. The price is very reasonable, the units are very clean, great sized & worth the investment. The area is under surveillance, gated, clean & I feel very comfortable about the whole situation. They also have an app & you can unlock the gate from your phone, instead of constantly getting out of your vehicle to enter the 6-10 code digitally. If you are in the surrounding area or if like me customer service means a great deal to you, come to this Public Storage & get helped by Nikki. She's truly awesome!!! Great location,customer & pricing. I highly recommend this PS location.

Ashley was excellent, quick and informative. Really appreciate her taking care of me and getting everything done efficiently. Thank you!

Very nice lady that rented me my unit.

Jessica was super helpful and accommodating. Thanks!!

I was interested in moving my storage to this location. I’m so glad I check them out. The woman that I talked to at this location was so helpful.

Kelly awesome!! Go back just for her

I've been there for 1 1/2. I've never been to a more well-oiled machine than that place.

This place check me in took my money it was easy and fast but then...... 2 Days later I get a message saying I OWE an extra amount for who knows what but it was an extra charge.. What a big disappointment 😞😞 I have to move again how frustrating

Rosie is awesome! She helped me so much when I was in need.

We were looking for storage nearby and fast. After calling around a bunch of different places half were closed on Sunday and the ones that weren’t didn’t have great reviews and surprisingly expensive. We found this place, reasonably priced, and friendly help on the phone from Rosie. Less than an hour later we now have the keys to a unit perfect for our needs. Easy peasy. Thanks Rosie!

*Update* - Renter Beware!!! Our rate was INCREASED by almost $50! We just bought a home and moved out on the 7th of Feb, thinking we would receive a REFUND for part of the $351 we paid for the month! I called today, but there were no refunds?!.! I just paid for all of February for an empty storage unit. Not ok! Ron went above and beyond. He called me today to ensure I had my code to get in with the movers tomorrow. Very much appreciated the extra time he put in to give me a phone call.

They are great

If you can avoid this location, you should avoid it. I've had many of these units over the years, 6 with Public Storage in the last 3 years, and this is the worst I've ever had. If you'd like to pay for the privilege of having access to a gate that never works with the app, and sometimes doesn't work at all (occasionally it will also tell you to try again later, or call a number where no one answers), zero customer support on-site, and where you need to avoid your unit at all costs on the weekend because even if you can get in the gate with your manual code you'll still be blocked out by all the trucks parked in the single narrow access lane, then this is what you're looking for. If you'd like access to an accessible, helpful, working storage unit, try the Public Storage location about a mile east of this one, north side of Union Hills near 19th Ave. I've had a much better experience over there. I gave this place 2 stars instead of 1 because it keeps your stuff contained and dry. Which doesn't help a whole lot if you need it and can't get to it, but you have the moderate peace of mind knowing that it will be intact in there when you can eventually access it.

Awesome service at this location….👍

The blond lady was super nice and professional. And made sure I was properly taken care of 10/10 customer service from her. date was November 2nd.

Public storage at 63rd ave and bell's on-site manager Amanda is absolutely rude, And targets individuals. There are people there everyday for longer than 20 minutes, she targeted my friend after there was an incident where he shut the door partially while he changed his clothes and she said it was against policy to be in the unit with the door shut at all for any amount of time. She then terminated his storage for loitering after being there for 45 minutes. He is a single dad who just had to move from a 3 bdrn home to a 1 bdrm apartment suddenly and has been having to go back and forth to storage multiple times a week while he tries to make his daughter comfortable with their new move by giving her as much familiar items as possible so he has had to sort through his stored items when he can to find what she needs and they can fit in their new home and now they have to move all their items again to a new storage because of a rude little girl with nothing better to do

The new owner of this location is amazing. She really cares about her property and the community it serves. She has gone out of her way to get her company to help the neighborhood by repairing a broken gate that doesn't even belong to them. I have no doubt that she will make sure her customers are taken care of with the same kidn regard and respect to their property as well.

Update. Still a customer and Valerey did great Got here today (1/30/21) to pay and it was very busy. However the crew on duty worked quickly and kept customers waiting in the loop so no problem. Been a customer for a year now and never have had any problems here.

Val was awesome and helped me get moved out without any issues. Was at this location for 3+ years and never had an issue. If I needed a storage unit again, I'd use them.

Nice area

We paid to have our van stored in their "secure facility". Soon after we had our catalytic converter stolen at night by people renting a unit. They offered no help, no assistance in catching those responsible and denied any responsibility. ONE WEEK LATER after replacing the our technician took the van and left his own personal vehicle there and IN THE MIDDLE THE DAY IN BROAD DAYLIGHT his catalytic converter was stolen. They showed us a fake addendum accepted NO responsibility. Stay away from this business. They do not care about you and the do not secure their facilit.

Good Place, Great Service ….. Valerie Hansen is an amazing employee, great patience and even better service help explaining everything throughly! Thanks 🙏🏾

The manager Nikki was super friendly and helpful! I submitted a request online, she called me right away, and found me the right storage that same day! She offered me flexible prices for each unit she showed. I would definitely recommend this place!

Very helpful and friendly stuff. Valerie was really great helping setting up out new unit

Super friendly and professional!

Very clean, very respectable, etc. I would recommend this place to anyone.

Working with 2nd district manager to handle a matter that found out today had not been resolved " just talked about" was in the notes.....No action when requested and now I am Going through similar situation again this month with more fees....MOVING MY STUFF OUT ASAP Left a voice-mail and still no call back.... Update... turns out since the last rep back in May did not submit a request to get the situation resolved its still being declined due to reasons that would not matter if they kept their word and submitted it late May. Also found out calls to store are NOT recorded so be sure to record your own calls or take detailed notes dealing with this location.. UPDATE: The only one working this is the employee whom told me the manager or district manager left a voice mail which they did not or just putting in notes for filler..idk at this point.. they will still do what they need to do to get their $$$$$.. which seems to be the bottom line which is fine.. but I would make it my mission not to recommend them for storage needs. Left a.Voicemail for the District Manager Robert. Let see if he is able to resolve the issues that was NEVER DELT WITH . LETS SEE WHAT HAPPENS... This has been more than unfortunate...its been a Nightmare that has even involved a local church to help... Received none just the same empty words of" oh ya we will help oh no we can't help" which is why asap im.moving my belongings to UHAUL since they actually CARE & FOLLOW THEIR WORD TO HELP..... SEBASTIAN WAS THE ONLY LIGHT IN THIS WHOLE SITUATION. Now heres a review from my wife: We've been TRYING to resolve our payments, even when my husband was laid off. We get told one thing and then another. We're told only the District Manager can help in regards to payment arrangements, minimal payments and stopping auction process. When attempting to contact the DM, we don't get call backs. THEN when we finally do a call back, it's the day prior to auction, we're told that things will be handled, that fees will be waved. THEN next bill comes and FEES AREN'T WAVED. CAN'T get ahold of person to handle the situation, we get the run around AGAIN...this person, this number, leaving voicemails, NO CALL BACKS, BILL IS DO, AUCTION STATUS.....ETC ETC. COME TO FIND OUT, there's a NEW DM. So all previous conversations and agreements seem to mean ZILCH. "We can't help you unless the balance is ZERO again...." - per corporate. IT SHOULD HAVE BEEN ZERO WHEN WE PAID IT OFF LIKE 2 PAYMENTS AGO but SOMEONE DROPPED THE BALL (no one wants to admit or correct the situation) AND THE WAIVED FEES THAT WERE SUPPOSED TO BE "WAIVED" KEEP ROLLING OVER! Therefore we're BACK to square one! "Need to call and speak to so and so...." only to NOT GET CALL BACKS. ZERO HELP in rectifying the SITUATION to begin with. ZERO responsibility in taking action and CORRECTING the rollover fees as agreed upon. OH and let's NOT FORGET, the NOTES they take in "the system" that seem to DISAPPEAR when you call back to verify your PREVIOUS call. Since calls are RECORDED, per your recording upon calling, why don't you have your legal department look back into the previous calls.... I'm sure ALL conversations in regards to this situation will back that up. (unless they "disappeared" too) UPDATE: Now a district manager in the name of Ashley G. Is involved and gave me her word that our current arrangements would prevent the auctioning of our belongings. I am currently awaiting her confirmation because failure to do so would result further escalations as stated above. We have another storage unit that has been able to keep their word... let's see if this one will. I received a phone call from RVP & 👍🏾 things were made right!

Went 3 times and office was closed on May 12th 2022. Need to speak to property manager to pay my bill. No answer either when calling. It’s currently 2:30 pm and this place is still closed, hasn’t been open all day today. Door says open 9:30 am - 6:00 pm

Service and personnel are very attentive, very clean facility.

10x10 indoor unit monthly rent cost went up $100+. NO warning of increase. NO explanation. No prorated costs for moveout, Charged their ridiculous double amount charge for 3 days of use. THEY CHARGE CHARGE CHARGE but only have one person working making it impossible to reach someone. Their customer service is non existent and again they doubled their original rent cost. Why charge $250+ for their 10x10.? RIP OFF!!!!!!!!!!!!!!! We have a storage in chandler that is bigger unit same company and it went up $10 and was still cheaper than this place original cost. But then they decided to raise cost and RIP people off even more. How this location/place can justify going up over $100 is beyond me. There is plenty more storage locations in the area that make this one the most expensive one you can get. I IMPLORE YOU, GO SOMEWHERE ELSE !!!

Kody was very nice and helpful to us.

The people here have been very Nice to me and my wife. I only have an outside storage so I cant say what the indoor ones are like. The place is easy to get in and out and security seems to be very good. The garage space I'm renting was clean, the door works well and we have had no problems.

Felt they did the bait and switch on me when i moved in.. it seems they dont have what u need online. But if you walk in they just so happen to have the "last" one and charge a higher price. Prices are high already then ya Did another increase but my unit wasn't even climate controlled. But overall good service from employees. Always nice when I call or go in.

For last two months no staff when go and try to make payment. Starting to think this is to force folks to use the online payment to squeeze more money out of customers. Happen in March, and I will be looking to other storage locations that have staff.

Thank you ROSIE for keeping the place safe and clean. This is a clean and friendly environment. Rosie here is great at what she does. Always makes sure I'm good and there isn't anything that I need.

The manager had great customer service skills. Was very kind and showed me three different storage rooms and gave me prices. Answered all my questions and was very friendly. I would definitely recommend this storage room. It was clean and felt safe with friendly staff .

Super helpful, fast efficient service.. chris was more than helpful in a time of need. I appreciate your service!!

We've been TRYING to resolve our payments, even when my husband was laid off. We get told one thing and then another. We're told only the District Manager can help in regards to payment arrangements, minimal payments and stopping auction process. When attempting to contact the DM, we don't get call backs. THEN when we finally do a call back, it's the day prior to auction, we're told that things will be handled, that fees will be waved. THEN next bill comes and FEES AREN'T WAVED. CAN'T get ahold of person to handle the situation, we get the run around AGAIN...this person, this number, leaving voicemails, NO CALL BACKS, BILL IS DO, AUCTION STATUS.....ETC ETC. COME TO FIND OUT, there's a NEW DM. So all previous conversations and agreements seem to mean ZILCH. "We can't help you unless the balance is ZERO again...." - per corporate. IT SHOULD HAVE BEEN ZERO WHEN WE PAID IT OFF LIKE 2 PAYMENTS AGO but SOMEONE DROPPED THE BALL (no one wants to admit or correct the situation) AND THE WAIVED FEES THAT WERE SUPPOSED TO BE "WAIVED" KEEP ROLLING OVER! Therefore we're BACK to square one! "Need to call and speak to so and so...." only to NOT GET CALL BACKS. ZERO HELP in rectifying the SITUATION to begin with. ZERO responsibility in taking action and CORRECTING the rollover fees as agreed upon. OH and let's NOT FORGET, the NOTES they take in "the system" that seem to DISAPPEAR when you call back to verify your PREVIOUS call. Since calls are RECORDED, per your recording upon calling, why don't you have your legal department look back into the previous calls.... I'm sure ALL conversations in regards to this situation will back that up. (unless they "disappeared" too) 📢 📢 PSA TO FUTURE AND RECENT CUSTOMERS: 📢 📢 Make sure to note EVERY phone call. Get names, numbers and also times and dates. Should probably even record conversations. We have emails of previous conversations, texts, phone logs. And witnesses that went with us to help in the situation. At this point, this honestly feels like THEFT. #3OnYourSide #betterbusinessbureau

I experienced great customer service both during the informational period (reservation making) as well as during the rental process.

Jeremy helped me and did great with helping get me in my unit...thank u

Well first of all the store was close for a few days ,which made it impossible to pay the rent.then when finally got someone in the store the ask for me to pay the rent and l was charge the whole month rent. when l only used it for 3 or 4 days so l think it should it be probated for the days only so l felt l was wrong.any l will never go back again.!!!!