Public Storage Self-Storage Units at 19215 N Cave Creek Rd, Phoenix, AZ

Office was locked in the middle of the day and no one would answer the phone

I am a current "resident" (actually my valued possessions are!) at the Public Storage on Cave Creek Rd. Moving/storing and just the whole hassle of having one's stuff stored is (and I KNOW I am not alone with this sentiment) a pain. That is why I have appreciated Stella's assistance when it comes to questions/concerns that I may have/had. I would choose this Public Storage again should the need arise (which I hope it doesn't) and am thankful that Stella helped my experience with "storing my stuff" less stressful.

Great customer service. She did well a found us what we needed quick. 8/3/24. Definitely needs a raise.

Ann help me a lot, she was friendly and fast with all the paper work tealy nice lady, 😊 thanks

A great place to store your property, wonderful staff that assist you. I recommend to anyone that needs a storage!

Amazing customer service. Very friendly and knowledgeable

Be aware. The monthly price is not “set.” They increased my monthly price by $52 after 5 months. Not happy and will never use/recommend them again.

This is the worst storage unit facility I have ever used. First off, for being “climate controlled” it is extremely hot in there. Which makes it impossible to do anything in your unit. Second, the door is ALWAYS locked! At least 98% of the time. No matter what time it is during their business hours. Which means no customer service. I can’t tell you how many times I’ve gone to pay for my unit but the doors were locked which in turn caused me late charges!! Not everyone has and/or uses a card online. But they’re quick to disable your gate code and app as well as putting their lock on locking you out of your unit! Did I mention there will be a car parked where the employee(s) park during business hours while the doors are locked! Third, I called to schedule a move out from a small unit to reserve a bigger unit (at the same facility mind you). It was the end of the month; I specifically asked “So as long as I’m out before or on the 1st I don’t have to pay for the small unit, correct?” She replied “Yes.” However, I still have a past due balance for a unit I moved out of before the first of April (I believe) when they said I would NOT! I am so tired of this place! I am moving to a completely new storage company!

Stella is amazing. I was planning to change location but stayed because of her great customer service

Stella was kind and helpful and did a great job

Great service, Stella was awesome!

Super great storage facility! The office staff has always treated me wonderfully and the customer service is spot on. I feel very safe keeping my stuff there!

Ann is exceptional and very helpful!

Great space, clean! Stella super nice!

Always had a awesome experience here and the staff is always super helpful! Would recommend this location.

new to public storage and was unaware of hours to go to storage unit, first time going and it was evening/night. Got a phone call from a gentleman and he was super rude & said “ You’ve found out last night, don’t do it again, goodbye” . I felt this was super rude considering I am new and had never been to the storage unit at all. I had a car full of packed things and wanted to unload it unaware of hours like I said. Will not be renting here if phone calls I receive are super rude like this. Very unwelcoming.

I went in today to see if I could transfer my unit to another of a different size. Stella in the office was incredibly helpful and very professional. She handled my request on the spot with terrific customer service. Great job Stella!!

I don't like when the price is to much

Super friendly and helpful staff and property very clean

Smooth as silk! Set up reserved space online, followed detailed directions provided by Public Storage & we were done in less than 1 hour. Went to the office to fine tune some additional profile info & Stella was quite helpful. Only con is the map of the unit locations is too small, lacking details & cannot be enlarged.

Ann was a pleasure to work with when getting my storage unit today Great customer service and very helpful.

They are awesome to deal with.

Awesome place on site office person is great, I think her name is Stella, she helped me soooo much and always willing to answer my questions or whatever I need

Stella was very helpful

This company knows about customer service! The entire process was so fast and easy. I had to make some last minute changes and Stella was very responsive and made the changes so simple and fast. The app is so helpful. I love not having to remember the gate code.

Stella was very helpful!

The folks in the office are always super helpful and friendly! Units are clean and super secure as well since you always need a code to get in and out. For sure recommend!

The stuff are very professional kind and very helpful along with the environment secure clean and pleasant Thank you! A+Team 👍

Great customer service. Very clean business and facility.

The manager Stella was professional and very helpful. Really nice and went out of her way to explain everything.

Rented here for a few months. Front desk always friendly, storage clean, and easy to get in and out.

Awesome friendly service. Stella rocks, she answered all my questions, took me on a tour and patiently walked me through the paperwork and signing up on the app. Fast and friendly service.

Clean, air conditioned, great customer service, easy access

Great facility

Stella was great and very helpful!

Kelly was incredibly helpful. She made me comfortable renting a space for my belongings.

I made arrangements to finalize a rental online and received great customer service. When completing my rental agreement there was an issue and the person who was working with me, Kelly was really helpful and made sure to figure out the issues in a timely manner. The prices for a climate controlled unit are also exceptional with a good level of security. I would highly recommend using this facility in the North Phoenix area.

The lady was vary nice and let me use the clean bathroom

I was given one price by customer service but when I got to the facility it was SO much higher. I met Kelly and believe me she jumped thru several hoops to help me out & get what I was told by customer service. She is still pretty new, but has a definite grasp on who to contact & how to deal with customers. Very nice person!! Definitely recommend!!!

Rosie was incredibly friendly and helpful. Love her!

Rosie took great care to all my questions and needs. The customer service was exceptional!

Melissa and Kelly went the “extra mile” to be very, very helpful. They were friendly, efficient and made helpful suggestions. We value being treated well at this Public Storage location! We have been using this location for the past 5 years.

Debbie did a great job with getting my old lock removed and a better rate. She was very thorough with her callbacks and just a very polite person

Debbie at Public Storage is an incredible Property Manager. She is a true professional, always helpful and attentive, and a great human being. This is also a company that cares. We have had our business equipment stored with Public Storage at this location for more than 10 years and highly recommend it! Barb Shapiro GreenScreen Entertainment

Loved the space and offer from this location. Staff was very friendly, nice, easy to communicate, very accommodating. Kudos to Debbie 🙂

Val (Valerie) was extremely helpful to me and my husband. We had to downgrade unit size and she helped us find an open and affordable unit near where our current one was. She was very friendly, positive, and displayed amazing customer service! 12/5/22 Update: I noticed we had a charge on our account that was past due for when we transferred units. We walked into the office and talked to Debbie who was super sweet and helpful. She helped us figure out it wad a system glitch and they we didn't need to worry about it. Seriously the staff here are always amazing and super helpful.

Samantha was awesome.

I’ve rented a space here for the last 5 years. The new manager, Valerie was amazing! She not only answered the phone, (when recent past managers didn’t) she also did what she said she would and returned my calls. She’s friendly, helpful and reliable. I hope she stays at this location.

Valerie was very helpful

Valerie @ this location was very helpful her customer service was wonderful, she was very understanding her personality is amazing ,thanks so much it's geat doing business where costumes feels appreciated.

Debbie, PS Property Manager, was very kind in helping me with an upcoming billing issue. Thank you and you are the best especially during these uncertain and economic times.

THE BEST experience ever with Valerie!!! She is very competent, engaging and an amazing person to handle my needs. Thank you Valarie the awesome, wonderful person you are!!

Lindsay and Melissa above and beyond service and care!

Ashley was very nice and helpful. Loved the experience.

Thank you to Rosie for her knowledge and kindness!

I was not satisfied at all the lock they gave me was broken the employees didn’t even bother to assist me the doors were locked when I try to speak with an employee I couldn’t due to the fact that the doors were locked I was personally unsatisfied nice spot but poor service

Jeremy did great

Rosie was so helpful. She answered all my questions. Clear pricing. Highly recommend.

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Your employee kody, I believe for my understanding he floats as well, well he covered the Cave Creek and Union Hills store the day that I got my storage space and he was really helpful because I had a family member that was in Laughlin Nevada that was trying to setup for payments so she was having trouble getting online and getting dad filled out so we could rent a space, and kody walk my mother through the process to get the app filled out so she can rent a space. Kody is professional, very polite, very informative, and he may feel very comfortable it was easy to go ahead and feel that my stuff was safe at that facility it feel comfortable renting a space. Think very much public Storage and thank you very much kody

Kody was super great with assisting me today

I’ve been using storage for over 6 months now and Rosie has been pleasant, helpful, and knowledgeable and has made my experience here great. I couldn’t be happier with my service here.

Rosie was so much help today. I couldn't have asked for anything better. She worked with me and made things smooth and easy. I will highly recommend this public storage to my friends and anyone that I see fit. Thank you, Rosie! You

Paisley was the best she was super nice and very knowledgeable.

Very helpful staff, clean facilities, could use some flat carts for hauling stuff up the elevator

Paisley was a wonderful employee and gave my Husband and I amazing customer service. She was extremely helpful as we had a time crunch to get a unit transferred. I am very impressed with the property as it's well lit, climate controlled, and very clean. Overall 5/5 stars!

U haul, they were great and very helpful, and they carried my boxes out to my car also.