its a pretty chill place to hold my stuff
Rachael and Jennifer were a big a help to me.
Nicki was super friendly and very helpful! She definitely gets 5 stars! She helped me transfer units and it was such a breeze. The property is always clean and very well maintained. One thing I am not too happy about is the pricing. I get y'all have a business to run but there is no reason a 5x5 unit should be $93/mo. which is why I transferred to another unit. I've been a loyal customer for over a year now and the 5x5 unit I had was initially started out about $65/mo. This is pretty crazy considering a lot of folks are struggling these days and it's a relief to have one less thing to worry about.
⭐⭐⭐⭐⭐
I don’t normally go out of my way to write reviews, but every once in a while you come across someone who genuinely deserves to be recognized, and Nikki, the property manager at this Public Storage location, is absolutely one of those people!
I recently had some questions and concerns regarding my storage unit, my monthly rate, and possibly transferring to another unit. What I expected to be a frustrating and confusing process turned into one of the best customer service experiences I’ve had in a very long time, all thanks to Nikki!
I can’t say enough good things about her. She was incredibly kind, patient, knowledgeable, and professional throughout our conversations. And believe me, I had A LOT of questions! Lol.
What really stood out to me was that Nikki never once made me feel rushed, like I was bothering her, or like my questions were an inconvenience. She took the time to go over my options, explain the different charges, break down the numbers, and make sure I understood everything. She even followed up with me and continued helping until we had everything figured out.
And honestly, that’s what impressed me the most. She didn’t just give me a quick answer to get me off the phone. She genuinely took the time to help me find a better solution.
There’s a huge difference between someone who simply does their job and someone who takes pride in doing it well. Nikki is clearly the latter.
I sincerely hope upper management sees this review because employees like Nikki deserve to be recognized and appreciated. She represents your company exceptionally well, and the level of customer service she provides is something other businesses could learn from.
Nikki, thank you so much for your patience, your kindness, and for going above and beyond to help me. I truly appreciate everything you did!
Public Storage, you have an absolute gem in Nikki. Please recognize her for the outstanding job she’s doing. She’s earned it!
Nikki was very helpful with setting up my storage unit and manual lease. Thank you!
Informative and so nice and helpful
Rachel has been extremely helpful and amazing! Also the coolest and best person here!
Bethany was great! Very helpful.
Shawnee and Jess from 07021 were great to help us with figuring out what size of unit we needed and their bubblie personalities made it less stressful. Thank you ladies.
The lady had great knowledge of her job and the business she was so good and assisted me with everything I needed. I appreciate her thank you
Jennr was super helpful, got us taken care of quick and made sure we got the best deal we could!
Jenn was very helpful. It is stressful time but she made everything better. Thanks for the great customer service
Avoid the storage facility at 7th Ave and Union Hills. My rate was raised from $272 to $400 without proper notice, my building/restroom access was suddenly taken away after months of use, and when I said I’d move my roughly $4,000 worth of business elsewhere, they basically told me to go ahead. This place has unclear pricing, inconsistent policies, and poor customer service—look somewhere else.
This is a very clean place! Which is very nice to see. You have an employee name Jen and man she knows her stuff. She showed me how to help store my items to save room. By doing that I was able to save money
Jenn was super helpful. I know she only comes once in a blue moon to this location. She is very knowledgeable and followed up with after she resolved my issue. Great employee you have here
I wouldn't refer a damn soul to this place. Employees are rude extremely un professional. Not only are they rude but cant even handle making sure the unit is cleaned for the new customer. My storage units weren't cleaned at all I had to take an entire day just to clean my unit to prevent the spiders from infesting my belongings.
I moved in June of 2023, and my rent for an air conditioned 10x15 unit was $155/month. I knew that was the introductory rate and it would go up. But how much it went up was absolutely insane. The rent went up every six months until finally I received a notice that they wanted $452 a month starting June 2026. It was almost a $100 increase. I decided to get my stuff out of there and find somewhere else to store my things BEFORE this rate increase. Per my contract, I gave them 2 days notice that I was vacating my unit. I moved out, took my lock of the unit, and received via email a sorry to see you go email. I was out of there 100% by May 30. They are now trying to charge me for June’s rent even though I did exactly what the lease said and was gone by then. That’s extremely shady to me, will update with the outcome.
This storage place is located near the I-10 and I-17 Interstate. Cameras and gates keep it semi safe to store your stuff.
Janet was amazing to work with. She was professional and so helpful. Our daughter didn't have to worry about a thing.
Very friendly and helpful
The people who work here are amazing along with Kayla who works somewhere in surprise who has answered all my questions without judgment. Thank you for having such a great team.
Jenn is helping out over here. She has great customer service!!
JennR is super helpful. She works another location but always willing to help me with my questions at this location. Very helpful
signed up for $65 in feb, they tried to add insurance after i told them no, landlord of course doesn't answer so fixed it myself. Now they're raising my monthly cost $30 due to "market rates" these places get you in low, then raise it on you once your stuff is in. what a terrible business practice and i urge everyone to stay far away from this place and company.
The storage charges.r.excessive n not climate controlled for.sometimes it is HOT! Bathrooms always a mess and no soap, toilet paper! Nikki tried opening bathroom doors while using restroom! Then acted like dog couldnt be there even.though ESA! Didnt ask just barked.hiw.dog.not allowed after bringing her there.for a year!!! Do NOT rent here and also had shed broke into.w nothimg.done by management except.told to.file.claim w ins and they have cameras but.acted as if.could not provide.footage! Unbelievable!.Rented here a year.and highly recommend u.go.else where if u need.storage!
Great experience with Nikki and Ashley-they were super helpful!
Friendly and very helpful
My journey with Public Storage started out exceptionally good, happy and helpful people! Had I written this at the beginning it would be a 4-star review, but time shows your true colors.
When I arrived at the facility, the unit I reserved was no longer available, office staff put me in a slightly larger unit outside for the same rate. I was grateful and very appreciative for working to find a unit on the property.
All this took place Late '25, I just received (March '26) a notice that the unit price is increasing 50%.
I contacted Customer service about the enormous increase and was told "Market increase". Yes, they did give me a 30-day notice, but this is an underhanded increase. CS did say they could try to look for alternative discounts that may apply to me... Yes, CS said they could "Try"... a good company would do that immediately when contacted. Boy I sure don’t want to put them out at all. Ultimately nothing was done to address this unprecedented 50% increase.
I will point out I am a Autopay customer, never late, no issues.
The locals may be nice and friendly but corporate is disconnected and only wants your money.
Buyer BEWARE, they will screw you down the line.
I would not recommend.
Nikki made a tough move easier. Thank you for the prompt and kind service!
First of all the lady on the 19th Ave. and Union Hills lied to me bad experience so I went to the one on seventh Avenue and Union Hills. The lady was nice. She was helpful. There wasn’t even a lock in the Storage facility. I ran it.
Taylor is amazing. Very friendly! My experience with them was very pleasant and structured. You are a breathe of fresh air.
This storage facility is the BEST in town. The facilities are always well kept, and the staff are always extremely friendly- especially Nikki. I greatly appreciate you! Highly recomend this location!
Nikki is awesome! Helped me get into a new unit and save some money. Always great service with her!!
Nikki was great to work with. She was thorough, professional, and knowledgeable about the different options. Thanks, Nikki!
Nikki helped my fiancé and I find the perfect space for all of our belongings! She was very professional and super friendly! Definitely recommend using Public Storage especially since I’ve never had any issues. Ask for Nikki if you want someone knowledgeable and caring :)
Nikki was great! Helped me and my fiancé showed us the unit a few times just to make sure everything would fit! Public storage has always been good to me easy to use and super friendly thank you so much for making us feel at home!
I was able to get a great rate for my first storage unit. After starting to place my items into the unit I was going to need a larger unit. Jared from the front office was able to make the transition very smooth and easy. Thank you very much Jared!
I would like to add that I recently vacated out of my unit and Josh was very helpful and responsive to my questions. In addition he even helped me move a few items out of my unit. This is a blessing and I wanted to say thank you very much Josh for your help. Please keep it up.
Very helpful and answered all my questions
Jared was very helpful and understanding to my situation
I have been using this public storage for an year. Really good bet on this one. Staff are helpful. They will provide with the right info and at a very good price compared to other location. Few times bumped to Jared who is really informative and a good person !!
Safe secure clean climate controlled
Had a great experience at Public Storage today. TAYLOR was helpful, knowledgeable, and kind throughout the entire process. Not to mention this guy drove across town to let us in. Taylor needs a raise!!
We're storing our grandma's things here since she recently moved. Everything has gone well and pricing has been affordable.
Pretty poor storage unit. The only reason it's not 1-star is that it's been clean every time I was there.
We started with a small unit and wound up with more stuff than planned. Upgrading to a larger unit was an exorbitant cost, so we moved to a different storage company. It was the right choice, anyways, for the reasons below.
- The exterior sliding door closest to my unit was broken on one of the days I was there.
- A unit in my hallway constantly smelled like marijuana (every time I was there).
- The carts provided in the facility are EXTREMELY loud and headache-inducing, almost on purpose? Look at the ridges on the wheels in the pictures. The new facility we moved to has carts with rubber wheels - much nicer - and silent!
- The climate control still had the facility fairly warm - the new facility we moved to is much cooler in comparison.
I'm glad to be moved out to somewhere else. Oh, and the new facility is the same price as my 5x10 unit, for one double the size.
Best storage space in Phoenix. The staff is excellent. They make all customers feel special.
Jared was great was very helpful will recommend
I've been a customer of Public Storage for over three years and really trust the company to take care of my stored content. I feel safe, and my important stuff is safe at the PS properties. The staff, especially Melissa and Ellie, have been very helpful and have worked hard to accommodate my needs at all times. Also, Jared at 7th Ave & UHills location was pleasant and knowledgeable in my recent transaction. Great staff and service!
Jared was super helpful in getting me into my storage unit with a good deal! Very personable and thorough in explaining everything. Thanks again!
This is one of the cleaner public storage locations I've seen. My issues are the price increases happen frequently, and I feel as though there may be ppl living in their units as I've seen a few ppl come through gate without a car and didn't appear to leave.
Anne was awesome and very helpful, that woman deserves a raise!
Ann was very helpful and efficient. Highly recommend this location.
Rosie at Public Storage is amazing! After getting to the storage facility and realizing i lost my storage key Rosie was able to get me a lock smith to the unit in minutes and had my unit opened right away. She went above and beyond to make sure I did not waste an entire day of renting a moving truck and getting friends to help me move.
Janet gave me the best first time customer service experience.
Dont bother with Public Storage anymore, it's cheap at first but by the end of the year you will end up paying 3 to 4 times as much. Move in cost was only in the mid 20's. Now I'm paying over 85 a month.
Melissa was extraordinarily kind and professional.
Melissa has EXCELLENT customer service made the process of getting a storage unit easy to understand. Definitely recommend for sure 👍
I just opened a storage unit at this location. Staff member Rosie was very helpful and great customer service.
Muy buenas berry good Yanet
Janet was incredibly helpful and patient, taking the time to answer all my questions thoroughly. She guided me through the move-in process, ensuring I fully understood everything before signing. Even with others waiting, she remained professional and made sure I was completely satisfied. Highly recommend her! Thank you so much, Janet!
I'm very happy with my units so far. Yesterday I got a new unit.we need more people like Caitlin in this world she's the one who helped me out to get my unit very hard working girl. Muchas gracias
Caitlin was very helpful getting my storage unit set up.
I went to this Public Storage to pick up a lamp that I had purchased on Nextdoor. Great lamp at a great price!
Caitlin did an amazing job setting me up with my unit. Appreciate all the help!!!
In May 2022, my family and I relocated from GA to AZ and I rented 7 (10x20) units while building our custom home. We thought we’d have moved out 6 months later but due to delays, our home is still not done as of Oct 2024.
More than 2 yrs later with no missed payments, they kept raising my rent and I was paying about $2,200/month as they continue to increase my rent. One of the units was priced at an astonishing $439/month. I pleaded with the Phoenix AZ district manager Ashley to either allow me to prepay or freeze the monthly increases for the 7 units which she refused. Keep in mind I have been renting from this company now for over 2 yrs with no missed payments.
In Sep 2024, I received another notice of rent increase and I was upset and decided to call PODS. I ended up using PODS as they were able to get me a fixed rate of $1500/month for as long as I needed the storage which will be for another 6-9 months. Of course, when I gave my notice to vacate to Public Storage, the site attendant offered me a “Rent Reduction” to stay. Laughable because I had asked multiple times even for at least rent rate freeze which Ashley refused. Obviously, I declined.
What made me write this review is the way Ashley made it so difficult for me to get my property out after I gave them notice. It was totally uncalled for and unnecessary. Since I had 7 units, it was going to take time to get my things out even with hired movers. Over the next 4 weekends, we tried to remove my things but Ashley insist that I can only bring in 1 POD at a time and MUST be removed with 24 hrs. Keep in mind I had 7 units (10x20) and needed 11 large PODS. She made things extremely difficult which forced me to hire an attorney to protect my rights. I was able to bring in multiple PODS each weekend to meet the timeline of getting my stuff out by month end.
The district manager, Ashley does not recognize how to keep a good customer. She definitely needs some serious training on how to handle customers especially ones that rents 7 units and pays over $2,200/month timely. If I were a manager, I will do everything possible to keep that customer. But, that’s just me.
I will NEVER use or recommend this company to anyone.
Ann was so friendly and knew exactly what she was doing! She has such a positive attitude!!! Love it
Was clueless on what storage unit I needed. Destiny took the time and was very patient. Showed me my opinions and helped me figure out the best one. Great customer service. Good job Destiny you made a bad day a little better.
Geno was awesome today! He walked me through the lockers and was a great help!
Everything was good until I saw my bank statement. They took out the amount I was to pay. Then 2 days later they took out $350 then another $19.92. I have to go in and try to see what's going on.
Rented online while pulling into the storage, and sadly, the storage was too small. They do not offer one big enough. They kept my 29.00 admin fee. People I would rent somewhere else due to the admin fee alone. Most storage units around them have protection where u get a full refund if something happens and the unit does not work for you. Save your money and go somewhere else.
We moved into a smaller unit today and Ann was so helpful with all aspects-from the locks to the app, to the insurance,
to the access at the gate sites. Thanks Ann!
I had trouble entering the gate had to stand in the hot sun and wait and I had to go inside and receive help and still stand in the hot sun while she fixed the problem. The problem was finally resolved and all is well.
Ashley was great and made the storage rental process fast and easy!
Ashley the manager over at 669 W. Union Hills Dr. was so professional and patient with my needs. Great customer service.
I have been a customer for 11 years and my rent has consistently been raised every year. I am now paying over 3 times as much as when I started. I will be looking for another place.
After posting this the discounted my rate for 6 months now back to the higher rate again.
I was happy with the service at the beginning but after 4 months they raised their rent +$40 per month. I am moving out asap.
Destiny was very professional in helping me with my needs,all my questions were answered and more, I appreciate your smiling face and outstanding attitude.Thanks
Carlos was awesome help and kindness!
Destiny took great care of me 5 stars all the way around
I stopped in randomly to just get information, and instead I got superb customer service from Destiny. Destiny took the time to show me multiple units and answer my questions. Through Destiny I was able to find a unit that meets our needs at a very affordable rate. Well done!
They are never at the front desk. You have to be a psychic to know when they’ll be back. Zero customer service.
Visited Public Storage on Union Hills and 7th Avenue today to look at a storage unit and was so impressed with Ann’s excellent customer service. She explained everything very well and showed us around the property even when we showed up a few minutes before closing time. Ended up renting a unit when we were just visiting to look at what they have available. Thank you Ann for making this a great experience and we don’t need to look any further for a unit.
Experience was top notch made possible by Ann. She goes above and beyond while being knowledgeable and very pleasant. Would definitely recommend.
Had this storage for almost 2 years. Clean place. Destiny the manager is on top of things and I appreciate that.
Service was friendly and helpful, facility very clean, rent less expensive than expected.
Ashley provided exceptional service, the entire process was a piece of cake. I just wanted to say thanks and keep up the awesome work.
Destiny Chasse was a big help
She could Answer all the questions I needed fluently and simple , great help
These people r great especially Gregg. He was the best.
Thank you so much Melissa! You made moving in and setting up Public Storage App super easy! 10 Stars ⭐️!
Juan Carlos was AMAZING! He spent time helping me find just the right solution. He didn't seem put-out or make me feel rushed. He is an asset to your organization!!
While the facility and staff are nice they increase the rates regularly. My rates have increased twice for total of approximately 61% over the original rate in the course of a little over a year. If you are comparing rates just know that rate they are offering, which might competitive now, likely will not stay that way. Now you are left with the inconvenience of moving all your belongings to another unit or just paying the increase, which is likely what they are counting on. Or if you have autopay you might not even notice, which they are also probably counting on.
Melissa did a great job very friendly
If there were 6 stars, Melissa would have earned them. She gave great service, very transparent with pricing, extremely clean facility and great vibes.
Melissa was amazing and very helpful
Good company good storage facility excellent Croatia Kendra! And Melissa very good service excellent people good location five star rating the best
Been a customer for 10 years and all they do is keep raising the rates. They say you have a chance to win on auto pay $1,000 but in ten years I have not won. So good luck everyone with that.
I guess after reading this review they decided to help me out and lower my payment. It was really nice of them to do that.
Melissa was very pleasant and thorough. The process was super fast and easy. Thank you I appreciate your help
Melissa was very lovely and very fast she got me in and out with no wait.
Was very happy
Melissa was awesome she took care of all my issues !!!!!!!!
After dealing with the BIGGEAT headache of my own design, Melissa was the absolute GOAT. I would be in shambles and buried in fees if it wasn’t for her
Melissa was awesome. Very courteous and professional.
Melissa was a "Life" saver! I rented the wrong type of unit, and she helped me through the whole process of getting the correct unit needed. This was all on moving day. I so appreciate her assistance!!! Smooth sailing with her even though she is a Dodger fan GO Diamondbacks!!!!!!
MELISSA WAS A GREAT HELP!
Good place. Nice employees. Prices are a bit high though.
The area was clean and well lit . Pretty much a great experience . One suggestion, a trash can or two wouldn't hurt .
Melissa was very helpful !
I rented a unit at sixth Avenue and Union Hills and Rosie was wonderful there. I started on the Internet and found what I needed and then finished with Rosie. The only thing that I would say you need to call ahead is to find out if it’s climate control because they have both and the Internet doesn’t tell you whether the one you pick is climate control or not but I will say that Rosie was so helpful and so polite and nice to deal with, you couldn’t ask for a nicer person to work with
The whole team was amazing and made the process go smoothly! Two employees showed me the unit I rented and showed me how to use the app as well! Wonderful service and staff 👌🏽
Melissa and Eric were extremely helpful and walked me through how to N use the app too, for easier access and account information! Very happy with my experience here ❤
Melissa and Eric were very helpful
On the website, offered a dollar for first month rent, but went through the whole process. MS said there's no dollar on that unit. Basic basin switch total against the law practice.. the only reason why you got a star is cause I have to give you one
Lousy employees can't use restroom unless your an A renter was told to go to circle k just ridiculous place is a joke
Absolutely terrible. Had my unit broken into with half my items stolen . There is no video footage or anyone willing to help ! Basically told “ not our problem “ horrible horrible experience
Damien was amazing! Thank you
Damien & Melissa have been so helpful with my customer service needs, I greatly appreciate the staff here!
Horrible company. Had a 60k boat stolen from a location in Phoenix. Never got any information about who took it. They claim the cameras were not working on part of the property. Left dozens of voice mails for the district manger and still 3-months later not a single response back. Police did what they could, but no cooperation from management or the corporate office. Can’t get calls back and half the time the doors are locked and there is some poor excuse why they are not there. Make sure you have insurance as you may need to use it. They take zero responsibility. It was a shocking and horrible experience.
Melissa demonstrates outstanding professionalism, patience and client care. Along with her extremely pleasant smile, her clear and concise explanation of policy/procedure made for a seamless transaction. I am SO GLAD my reservations at three other locations did not work out and I was able to rent at the originally selected location: Melissa's Place. 🤗🙏🤗
Wow, what am awesome experience. Kathy was amazing, friendly, very helpful, and made the renting process enjoyable.
The place is spotless. Very impressed what the whole experience
Absolutely the worst. The 800 reservation number blatantly lied and when I arrived with the truck full of things moving to storage space not only did I learned the price was different with the representation of a free lock and air conditioning unit was totally false.
A telephone Life storage from the parking lot and I was able to get an air conditioning unit $20 per month less expensive in a much cleaner and nicer facility.
Can in to find a storage for my belongings. Melissa and Robert did a amazing job helping me find a storage in a decent amount of time .Very positive people . Not that it matter but they also have a very funny sense of humor .
I had a really good experience with the rental of storage space with the service of Melissa and John and Melody I believe they make the experience good.
Mellisa’s professionalism, hard work, and customer service went above and beyond my expectations. Promote her immediately!
Nobody is working here today. Office is closed. No hours posted. There are some serious security issues and nobody here to speak to.
Making a reservation was super easy, Melissa was so knowledgeable and friendly! Thank you Melissa and Damien
Melissa was very helpful helped me get into the right size unit. Thank you Melissa
Came to visit this location and was helped out by Melissa, 10/10
Waited 30 minutes for someone to come into the office so I could move out on my set date. No one showed and no one on property to help
Melissa and Kaila were not only 2 of the nicest and pleasant people I've met in some time,
They were also extremely knowledgeable and professional in describing options and helping me with my choices .
I wouldn't hesitate in recommending this facility
To anyone who needs to storage.
Thanks again,
William Schumacher
What a joy to have met Isaac Varela! From the moment you meet Isaac, you can tell that he cares about his customers and his job. Which he loves I was told. Be has some if the best customer service that we have received in quite a long time. You just don't hear, see, ir receive it anymore. It used to be the first thing that people would speak to each other about. If anone could give this young man a phone call and tell him "job well done" and you made a customer very happy with her service! Thank you and sorry for the length of my post just thought it should be known that there are young men out there that are polite and helpful.
Nicole was amazing!! When no-one else would help or return my calls...Nicole returned my call promptly and addressed my issue on the spot! Can't say enough. Thank you, Nicole! Been renting here for 20+ years and this is the best service I've gotten.
i just needed to share how Nicole did a great job at serving me customer service for my father who has a storage unit there. i go to the one on cave creek , and i had to go down to 7th ave because no one is ever in the office. She helped me every possible way she could. she went out of her way to make sure we were happy! Thank you Nicole!
I was there before they opened. Kody was there waiting for the manager to open the store and I was having trouble getting through the gate. He walked me through downloading the app, showed me how easy it is to use and I got in to my unit. Thank you Kody!!! Great helpful employee!!
Very clean property , Nicole was very nice , and very helpful with everything I needed and answered all my questions.
Ashley has amazing customer service
Susan with Public Storage, 669 West Union Hills facility was EXTREMELY professional, friendly, kind, caring, knowledgeable, and courteous.
She went out of her way to provide the highest level of customer service imaginable.
In a day and age when quality customer service is rare, Susan exemplifies what true customer service, by definition, is meant to be.
Keep up the good work Susan.