Public Storage Self-Storage Units at 8228 E Germann Rd, Mesa, AZ

Mary is the best of the best. She gives a better experience than I have ever seen from a storage manager. She truly wants to be as helpful as possible.

Mary is a Rockstar! Great customer support and very warm personality 👍

Customer service was second to none - Mary has earned my loyalty for Public Storage. Thank you for helping me navigate the online process.

Just wanted to jump on here and give big thank you to Mary and the other young lady that helped me get situated at the Germann location. I was in a hurry and not sure how to register my business account - they kindly walked me through the process. Great customer service. It's definitely the small things that matter.

I love this property. Mary has provided the best customer service. Very helpful and friendly. Gave me water while I was baking in the storage lol. I highly recommend renting from here and for the price it’s well worth it. Saving money for sure especially on the size storage unit I have. I have been a customer here for the past year. Thanks Mary for always going the extra mile. 😎🥰🙏

I have been at this location over ten years. Kevin and Tyler where great but mary is at a different level place is really clean and well maintained she is is always very helpful and very kind that's why I have remained there although I have moved far from location great service!!! Thx mary

Merry thank you for your help today Your knowledge of your facility and your attention to my concerns and my questions are second to none .you put my mind at ease.with that I want to thank public storage for Not only having a beautiful, clean and well kept facility but also for Mary . without her I may still be undecided. im going with public storage.

Fantastic customer service here! I will be back next month to rent my unit, Mary was great to work with.

Stopped in to browse the units at this location and was met with a friendly face. The associate was named Mary. She kindly stopped what she was working on to assist me. She also made recommendations on the unit best suited for my needs. (I own a small landscaping business.) She even walked me through the unit so I could get an idea of what the space looked like. One thing that stuck out to me is how clean the unit was and the overall cleanliness of the facility. (I currently rent one other smaller unit at a different location and it is not kept up as nicely.) Would recommend stopping at this location first before visiting the others. (There are two others within a 2-mile radius.) Would highly recommend.

Mary was a godsend!! Answered all my questions and property was well kept!!

Mary was so helpful and had my storage unit ready on the same day, she made a hard situation of last-minute moving easier of having a no hassle of getting my unit! Thank you so much!!!

My boyfriend and I came in to look at some units and were blown away by how professional and helpful Mary was. She made our experience so easy and enjoyable! If you are looking for space to store, definitely give Mary a visit!

Exceptional experience with Mary at Public STORAGE at this location, Stan Filarski

Mary is always helpful when I need assistance or have any questions. Thank you Mary

Mary was such a great help to us. She was very honest about prices and availability and has great customer care. Will definitely recommend this facility.

I enjoy working with Mary, Property manager at this location. She is always willing to help me out and work with me

We have been at this location for the past almost 5 years and we are so pleased with our experience at this location. They have worked with us so many times on prices and fees. Especially with one particular lady, her name is Mary she is amazing to work and boy she has put up with my husbands mess at there facility numerous times, and when there is an issue with his trailer or anything else she will call us right away let us know or sometimes she takes care it herself, now I call that the best customer service ever, because believe me you can't find good customer service anymore. Unfortunately, the only thing that I wish the owners would do is keep the cost down but I get it things are going up everywhere. Thank you Mary for taking care of us. We love you!

Stopped in to look at different RV places and loved everything I saw! Clean, neat, and the worker there was helpful too. Mary was incredibly professional and if I chose to store here, she'll be my go to.

I have had the same storage unit for several years when it was Power Ranch Storage. While I really don’t care for the INCREASE in cost since PS bought this location, I do give the facility five stars for the fact that someone had the good business acumen to hire Mary for this location. She is certainly a truly bright spot and was so very kind when I had a couple of issues with a death AND identity theft! Thank you Mary for you being what customer service is all about!

I stopped by & Mary was very helpful with showing me different size units. She was very personable & professional! When I am ready to storage, I will for sure come to this location! Thank you!

In a word Mary is the BEST. She is so nice and so helpful. She understands that her primary job is customer service and is a fantastic communicator. When I was in her office she must have had 5 different people come in needing her help. She helped everyone so efficiently and effectively while making you feel like you are the most important person in the world.

Mary at the 8828 E Germann Rd office was so awesome and kind to work with! We moved all of our things during the first week of July (114 degrees out the day we moved) and I had to come into the AC a couple of times. We were able to chat and I am very glad we have her here at this location. As we were unloading our truck I would occasionally see her as she was doing her rounds and checking all of the units and locks. Not to mention her great social skills and customer service with the others coming in and out and on the phones! She has a great work ethic and made that rough experience a bit better for me. Thank you Mary!

Public storage as the management company here sucks. However, Mary is an absolute gem and an asset to this company. If it weren't for her, I wouldnt be trying to move back from pink door where I went when ps took over. Mary has gone above and beyond on everything I've asked of her, and she's willing to help in every way imagineable!

I have been at this place for almost 3 years now. In the last 6 months it has gone from $50 a month to now over $160 a month. I have an outdoor spot for a 16' foot car hauler. I was told it is corporate that keeps raising the prices and they cant do anything about it. Even if you have been there for years. The facility is very nice and convenient, but come on with the prices. I will update this and give everyone an update. Thank you Mary for helping me on this. I very much appreciate it.

Sweet

I recently rented a spot for my travel trailer here. Mary in the office was so helpful! She took me around and showed me all of the available spots to rent and spent a lot of time with pricing and availability. Ive had several more questions since then and she is pleasant, professional and attentive. Ive already sent a friend to this facility and he stores his trailer there also. If you are looking for a covered storage for your toy, go here. You wont be disappointed. Thanks again Mary!

Mary was amazing to work with, she took the time to explain everything to me.

Mary was awesome and helped me get a great deal. Super friendly and patient. I will store my vehicle here for a long time.

Super convenient location for me and the price is very reasonable. The carts are quite handy. Jason has been the kindest and very helpful to work with. Always informative and happy to answer any questions.

Mary was very professional and helpful. A great experience and I feel very secure in parking my trailer at this facility.

Mary at the location 8228 e germann is amazing. She is very friendly and detailed and organized. She cares about the location and wants to ensure her clients are taken care

Mary is awesome. (The red headed lady). Her customer service is spot on. Easy to work with Thank you Mary for making the experience easy for us.

Mary is awesome ! Customer service outstanding at this site.

Well maintained location. Mary is super helpful and nice!

This is a well run facility. Lighting and security is great, dump station makes it really convenient and management is always very helpful. Update: Mary is awesome to work with for your storage needs! She took care of business in no time and I know my trailer is stored in a secure place.

Called and spoke to a lovely woman at the front desk. She was so polite and knowledgeable that I came in to look at units and I will certainly be back to get a unit, or two. Thank you Christina!

If you are looking for a place to store your boat or RV near Queen Creek/Mesa, get a hold of Mary! She makes our experience seamless with her expertise, kindness & knowledge of the storage grounds. Super clean facility with an accessible wash station.

Great location. Clean and safe. Mary is great to work with, there for you whatever your needs are. Makes moving and storing much easier when the staff is helpful and there to help. Thank you!

Jacking up prices, without any reason or warning.

Exceptional service at Public Storage on E. German Ave.! Mary, the property manager, truly goes above and beyond. Her communication skills are outstanding, and she made the rent-by-phone process a breeze. Mary’s customer service is top-notch—clear, concise, and always with a smile. She’s been incredibly patient, working diligently with me to coordinate the perfect move-in date for my unit. Highly recommend this location, thanks to Mary’s dedication, professionalism, and exceptional patience!

Clean secure storage close to home. Mary, the onsite manager, is great to work with.

Stopped in office inquiring RV Storage, Mary is very professional, showed me around the property and when I pick up my RV and ready to store this is the first and only place I will rent at.

Have had nothing but a great experience so far! Mary has been super helpful and made the move in seamless! She’s always willing to help, has great communication, and most importantly she is very honest!

If you’re looking for a storage unit this place is great! Mary in the office is excellent! She helped us pick out a unit that met all our needs. She makes sure everything is clean and safe. Highly recommend! Make sure to ask for Mary!

Great service the manger I had help from was Omar very kind and it made my day.

Omari was friendly and knowledgeable great customer service.

Paula was a Rockstar with getting me set up in my covered parking spot.

I needed help finding my unit and the manager was able to point me in the right direction well appreciate the help.

Mary was awesome helped with all my parking needs. Recommend seeing mary for any storage needs

I came down to the office to find a storage solution and Mary helped me find a spot the same day. Best customer service experience that I have had in a long time.

. Worked with Mary on getting my rv stored and she made it a very easy and stress free process. She was very kind and down to earth making it a great customer service experience. Thank you!

Great experience over the phone with Many Hagmire, very professional and helpful.. I was helping a friend look for units and hopefully she will go with them . Thanks Mary ⭐️⭐️⭐️⭐️⭐️⭐️⭐️ here’s 7 stars. You deserve it. 👍

Great experience over the phone with Many Hagmire, very professional and helpful.. I was helping a friend look for units and hopefully she will go with them . Thanks Mary ⭐️⭐️⭐️⭐️⭐️⭐️⭐️ here’s 7 stars. You deserve it. 👍

The property manager Gabe was very helpful and caring for my storage needs, very impressed!

Newly bought out by Public Storage. The new management is AMAZING!!! Mary has excellent management skills and is very knowledgeable about how to manage the company and its shows in her ability to maintain professionalism in the company while it’s transitioning. Extremely friendly & patient with the challenges.

Very clean facility! Jason was really helpful in getting us situated with our unit and very knowledgeable! Highly recommend!

Mary has provided awesome service, very knowledgable, and wonderful personality. Just what we needed, having just moved here from Iowa. I will in the future recommend this location, or for personal use, return to this location because I know we will be well taken care of. Sean

Mary has done a remarkable job at this location. 💯 ! Improvement. Keep up the good work.

Best place to store your rv, the onsite manager is very helpfull and resolves all our questions!!!!

I rent 4 spaces here I been renting for several years and this place has never been so clean,Mary the new manager does a great job she’s very friendly and knowledgeable she’s always cleaning,I highly recommend this facility this company

Mary helped us move into a new unit and was great to work with! The place is clean, easy access and over all good vibe.

Mary B was great to work with. Found a great covered RV spot for me. Great storage place. Great job thanks 👍

We have stored a camper at this location for 4 years. This location was recently acquired by Public Storage and they are either very incompetent or malicious. We pre-paid for 13 months last year (emailed the front desk the payment info) which should have us in good standing until December 2023. Yet we have only received "reminders" that we are 2 months behind in the rent and they can sell our camper etc etc. They use an app to access the doors, pay your bill etc, but the contact us option only lists a phone number for the office. There is no email option or phone / mailing address for corporate etc. This might be OK if you were a month to month client, or are a new client. It seems that long term clients are getting poor customer service. I spoke to the front desk staff and emailed the payment info to them and have spoken on the phone a few times since over the past 2 months. They alway say they will correct the payment due info but nothing has happened yet. I will update this review if they ever correct my account, but for now go in with your eyes open. Very disappointed with the experience so far. Update: After providing multiple copies of our existing contract / receipt and being locked out of our access (even after being assured that wouldn't happen), they finally got everything squared away. I suspect things will go smoother for new customers or month to month customers, but their system (Mobile App) is not built to easily accomodate property acquisitions with existing contracts. Our situation required a big-wig in Corporate to approve the numbers even though other manager level folks could see the copies of the contract / receipt for advance payment. Classic example of "how NOT to empower your employees to fix problems". Since things have been set right, we have had no issues with the App / billing / setting up payments etc. Where did they fall short? 1) No easy way to contact someone after hours, 2) stupidly long time to correct their records, 3) treating all customers that appear to be delinquent as criminals, and 4) not having an option on their App to contact a live person (e.g. Emergency Access). In my opinion, items 1 and 4 are critical shortcomings and I hope their IT department improves it quickly. Get past the shortfalls listed, the App is slick and the sites are amazing. We're going to keep using them but month to month going forward... Updating to 3 stars. I hope this feedback gets up to corporate so they can review...

Mary was so professional thank you

Mary was fantastic very bubbly and helpful I look forward to doing business here

Mary in the office is just great! She's very knowledgeable and competent helping us with all our storage needs. The rates are reasonable (so far)... $198@ mo. for 10x40 outside canopied space... I hope this company doesn't bait and switch us by raising our rent. 😒I'll keep you posted

Mary was very helpful on me doing my job with her

For several days I been looking for a storage unit I'm very picky on where my belongs will be safe and secured .. I want to thank Mary again for help in my decision she was very helpful with my decision and she had all the answers to my questions. Very attentive to my concerns if not for her I would still be looking Mary knows her facility and is the best I have ever met with customer service . Thank you Mary .

My experience has been positive. Any questions I had have been answered by travis who strove to please and was courteous. I'll look here first for any other storage needs.

I called to get prices on units I drove past and it looked very clean stopped inside advised that I was the one who just called I was shown a unit right away the unit is very clean and the customer service wad above and beyond Is didn't get the woman's name Thanks guys I ened up w a great unit

I have stored my truck here for going on 7 years now. I can honestly say the new owners(Public Storage) are rude and incompetent. I have called and left messages asking for the workers not to park in the shaded RV was area multiple times and yet e wry say they park there when there is parking in the front. We pay for this. Move your car. I never received one call back.this is also in front of my unit so getting in and out is difficult. I miss the old owners. This was such a great place. DO NOT STORE HERE

I have used Power Ranch Storage for over three years and have never had any problems. If I have questions, the staff goes above and beyond to answer my questions promptly. Excellent communication and customer service. Tyler always goes above and beyond to help my company when we need U-Haul rentals. Thank you, Kevin and Tyler!!

Bought a storage unit off of storage treasures, and had 72 hours to clean it out, in order to do that I had to pay a $100 deposit—understandable. The manager, Tyler, was beyond accommodating to my needs, very friendly, and even made certain adjustments specifically to my situation, it was my first time and was very smooth, and now I know the dos and donts of the auction game. Unfortunately, I wasn’t able to clear out the storage entirely, but even then, he went above and beyond to help where he could, and I would recommend them just in the fact of supreme customer service.

Kevin and Tyler treat us like family - would absolutely drive out of the way to use their business over others!!!