I opened this unit in my name for a family member. Her name was on the account as somebody who could come in go, but for no other reasons. They allowed her to close my account without my permission or a signature, and even though she gave notice and vacated the property with an ample time so I would not be charged, i still received a letter months after the unit was closed, telling me that they were going to send me to collections for an unpaid balance. Not one time prior to this collection's notice. Did I receive a phone call and email or a letter eplaining that I had a past due balance. I called that family member to tell her what was going on and she spoke with the office on site and they told her it was an error on their end and that the account was paid in full and it should have never been sent to collections. . They then proceeded to tell her that they would file a dispute on my behalf to ensure it did not go all the way. Two months later, and I just now received another phone call from the collections.So clearly they didn't dispute anything. I will never go back to a public storage, let alone this location as they are full of $hit and like to send to to date accounts to collections falsly!
Clean facility and kind personnel’s
Carrie was awesome I was calling asking about unit at this facility she was so kind and very helpful so when I'm ready to move my stuff I will be coming to this facility
Debbie was extremely helpful. With all the questions I asked she had an answer everything. Excellent costomer service
I had an outstanding experience with Marina at Public Storage! From the moment I walked in, she greeted me warmly and made the entire process seamless. Her professionalism, attention to detail, and genuine willingness to help were truly impressive. She went above and beyond to ensure I found the perfect storage solution for my needs, answering all my questions with patience and expertise. It's rare to find customer service this exceptional, and Marina is a shining example of someone who truly cares about her customers. Highly recommend!
Marina Dean is the best, very helpful, attentive and guide you with anything you may need. Highly recommended.
Marina did hell of job great vibe such a people person.
My recent experience with this Public storage( Signal butte) customer service was, quite frankly, one of the worst I’ve ever encountered. From the moment I reached out for help, I was met with rude responses, and an overall lack of interest in solving my issues. It was as if they were doing me a favor just showing up to work
Carrie and Debbie both provided horrendous customer service ( I don’t want to get into details) and had no idea how to address my problems. I would never ever refer a friend or family member to this facility. I work in customer service and provide excellent service to my clients but not everybody loves what they do. It’s astonishing how little this company cares about its customers. Save yourself the frustration and look elsewhere if you value your time and sanity.
I’m not sure how this place has such a high rating. Maybe with the cleanliness and appearance of the building. Beyond that we have constant issues with codes not working, not being able to reach property managers during the day and the carts always being locked away. Spent over 35 mins outside the building this afternoon trying to get into our units on the 1st and 3rd floor. Me and my employees tried the codes and nothing. Another customer laughed as we were waiting because she’s had the same issues.
Customer Service on the property is excellent. Property Manager Carrie is great!. She is always helpful, personable, and professional concerning any questions or concerns I may have.
I've had my unit for over a year now and Carrie has been there to help me with any questions or issues I've had. Always being friendly and happy to help anytime I've needed it .
Always cool inside, the storage room is always clean, everything inside is clean and tidy. Best place to store your stuff. Ms. Carrie is awesome too, she’s helped when I needed it!
I obtained a unit today at Piblic storage on Signal Butte. The young lady that was there (forgot her name) was completely awesome. She was professional, courteous and friendly. Best service ever. Thank you.
Property Manager Carrie is fantastic! We had a few concerns regarding our unit. Carrie went above and beyond to ensure the issues were resolved. Would also like to mention the customer service, cleanliness, security and ease of access at this location has been great since day one.
Super clean business the manager Carrie is always very friendly and helpful when she assists me. Give that woman a raise!
Very nice clean facility and Carrie’s customer service was very on point. Would recommend to family and friends
Absolutely one of the cleanest storage facilities I’ve been in. Carrie is the most amazing lady very helpful, knowledgeable, and patient she does not sit still she is constantly cleaning, which makes me feel very comfortable, Having my property stored here. It must say a lot considering I live in Phoenix and this unit is in Mesa for me it is worth the drive.. keep up the good work and keep smiling
Love this place it’s clean and well managed. Management is friendly and very helpful. I would recommend this storage to everyone.
Carrie was very helpful, kind, and understanding. Made everything easy to navigate.
Such a relief dealing with a great place after some storage nightmares at other places. Carrie is as beautiful on the inside as she is on the outside. She has been helpful and explained everything so perfectly. It’s been such a breath of fresh air to have her to deal with.
At first everything was great. Then 3 months later without notice my rent went up double what it was, the fees changed dramatically. Getting ahold of the office manager is absolutely ridiculous. Once they have your stuff it all down hill. Poor customer service, ridiculous fees. I wish I would have gone somewhere else!!!!! Beware!!!
Marina was extremely friendly and knowledgeable. Helped us with are concerns and left very satisfied. Outstanding employee.
Had a wonderful experience, Carrie is the absolute best!!!!
Carrie is always so friendly and helpful when I come in. She's a great asset to your company!
Carrie was absolutely wonderful! She helped tremendously with our storage rental! Thanks again for everything!
This location is a great location I’ve been with them for a year plus and I have no complaints. They are very responsive and understanding. I had the pleasure of working with Carrie and you is just as amazing as the location. Carrie is very welcoming and knowledgeable. If you’re looking for a place to store your items I recommend this public storage location.
Marina is great! Her customer service is impeccable. She is the main reason we choose to store our goods with Public Storage.
Rebecca was such a help to me while renting my first storage unit. She showed me around to look at the different sizes and helped me purchase items for packing. It’s all climate controlled with dolly's and elevators so it can’t be any easier. I would rent a storage from here again if I needed to in the future.
Great customer service! We were experiencing a technical problem with the app today and the woman at the front desk patiently helped us resolve the issue.
I HIGHLY RECOMMEND PUBLIC STORAGE!!
I am so thankful to Ms Carrie. She has always been so very helpful me. I was so stressed about moving my things, cause I'm having surgery next week, and she was totally took the stress away. I have been a customer here with Public Storage, since they opened this facility. The unit I was in was a 10×20, and over time I have been emptying it out and found it has gotten too big for my stuff. Carrie suggested I move into a 10×10. I wouldn't have thought about that. That suggestion was such a relief to me. Thank you Carrie! Your the best.👍🏼👍🏼🙏🏽🙏🏽💯💯
There was an issue with my unit not unlocking. Rebecca and Kyle were wonderful, helping problem solve and getting me into my unit.
The lady's in the office were so great! Rebecca helped us, and she took the time and made sure we got exactly what we were needing!
Rebecca is awesome! Answered all my questions!
Carrie is awesome thank you for your service
Beware! If you are a long term renter like us, Public Storage will not do right by you! We first became renters in December of 2020 when it was called Dominion. Then in May of 2021 Public Storage took over and have raised our rates nearly triple. The rates posted online favor short term renters. Here is our rate history: Dec 2020 $107, Dec 2021 $140, Dec 2022 $178, March 2024 $204, June 2024 $269. This is for a 10x10 unit. While the management overseeing the property has been very kind and apologetic, it is sad that a huge company like this doesn't see value in longer term renters, who've never ever missed a payment or created any loss of value to the place. Public Storage please consider treating your long term renters with as kind of rates as you do new renters. Super disappointed and feeling very taken advantage of!
So I’ve been renting from here for about the last two years and prices have gone up however I am downsizing and they are helping me downsize in from a 1015 to a 5 x 10 The managers really taken the time to guide me through what I need to do to downsize and let me use his cart so I can walk things over to Goodwill. He is amazing and I wouldn’t go anywhere else.
Spoke to marina about getting a storage...she was very helpful in details and great custumer service...i give her a five star rate....very kind and helpful. Thank you marina
Marina is awesome! I recommend this place!
Amanda has been extremely helpful and provided all the information needed to make our move successful and stress free.
Amanda is the best. Showed me around and answered all my questions
First time renting and wasn’t sure which unit size would work, spoke with Amanda on site and she was super helpful showed me a few different size units and walked me through the whole thing. Awesome service
Excellent customer service!!! Thank you Carrie!!
Won a storage unit at this storage facility. Facility was well kept, clean and easy to move around. The facility manager, Amanda was amazing! She was friendly and super helpful with my questions. Overall, it was a great experience.
Amanda is great! I’ve been a customer of this location for a while, but I haven’t ever needed anything outside of the mobile APP. I ordered a new unit today and the APP was having trouble with my access code and checking into my new space. Amanda not only helped reset my account, but also gave me a quick tutorial of the APP’s features so I was able to access my unit remotely. Very thankful for her and her service.
Amanda is fabulous! Very knowledgeable, courteous, smiling and helpful. Very impressed. She went the extra mile helping me figure out how to add on authorized users and figure out app; even walked to make sure access with phone was working. Very impressed! Thank you!
My brother and I rented a unit from Carrie. She was delightful to work with and made everything so easy! She was extremely knowledgeable and friendly. Thanks Carrie!
My girlfriend and I visited public storage yesterday. We spoke with a manager Carrie about renting a storage unit. She gave professional service with an ultra friendly demeanor. Was knowledgeable about the site and answered all our questions.After our meeting with Carrie we rented a unit at this location.Thank you Carrie for you’re hospitality.
Amanda was extremely helpful!! This facility is very clean & in a good area. I highly recommend using this location if you're looking for a storage center.
Renting a unit was a breeze. Carrie was very informative and helpful and we were pleased with the entire process.
Amanda is always so helpful and always answers all our questions anytime we have an issue Amanda always goes out of her way to help us.
Amanda gave me the best experience possible. Any question or issue I had she was able to fix. Working with public storage helped me with a stress free move.
Carrie thank you so much for making my move in smooth
Had a geeat experience with getting my storage unit,the process was very easy and Carrie was absolutely amazing!
Amanda is awesome! She was very helpful from the beginning getting me a cart to load all my items when other people were utilizing the other carts. She was also helpful in getting me to the unit and making sure I was good. Thanks again!
We left because the price increases. Corporate refuses to work with people who want long-term storage. We have been storing with storage units around the Mesa area for over 10 years and we continue to move around due to Price increases. You should treat your customers better that are long-term because they’re gonna be there. As far as your staff, Amanda and Carrie, you couldn’t do better, they go out of their way to help people and do the best that they can so congrats to both of them. we hope you treat them better than your customers.
Amanda is awesome. Hooked me up with a great deal and she was absolutely the bees knees and highly recommend
Amanda was so helpful at Public Storage in Mesa. This facility is clean and easily accessible. It looks brand new!
I hate Public Storage because of their constant rent increases but at least we have awesome managers like Carrie working for them to make it less painful. I've been renting from various PS locations for over 2 decades and Carrie is by far the best manager I've ever dealt with. Don't let her go!
The good: Rented a storage unit online, and the process was simple. We arrived on-site and decided to check in with Joe at the front desk before we found our unit, and I'm glad we did. He showed us the ins and outs of getting around and helped us find our unit. When we got there, we realized it was a bit smaller than we thought it would be, so he helped us upgrade to a larger unit. Joe was incredibly helpful and so nice to work with. The space is clean and new.
The bad: They will raise your rate every 6ish months. Ours more than doubled in a year. However, they are willing to work with you if you reach out. Ours went from around $100 to $240 in the course of a year. After speaking with someone (Carol, I believe), she was able to bring it down closer to $200, which I appreciated.
Absolutely horrible. They increased my rent by over $100.00. Not one phone call to discuss increase or why. The insurance I got was $15.00 a month and has gone up to $60 , there has been over $160 in "other fees" .. they argue with you on the phone when you try and explain that they made a mistake and it needs to be fixed. Then tried to auction my unit for unpaid fees due when the "fees" we're not there we're not correct. From the second month that I started renting there I began the problems the increase of rent the increase of insurance the increase of odd fees that nobody can explain. Sounds like extortion and maybe small claims court. Horrible place
Carrie was extremely helpful! Very clean facility.
Very kind and knowledgeable person Carrie
Carrie was super helpful in upgrading us to a larger storage unit. The facility is always so clean and well taken care of.
Carrie was awesome! Easy, quick process and I feel good about where my stuff is going to be! Thank you!
Amanda was amazing, great customer service and very friendly and helpful!
The Manager; Amanda. Was very helpful and resolved all of my issues.
Carrie (property manager) is absolutely the nicest person to work with. She is knowledgeable, kind and takes time to address questions. Way to go Carrie, keep doing what you do!
Carrie with Public Storage was absolutely amazing in going above and beyond to help make accommodations for a transitional situation. The facility is clean - quiet - secure and safe. Highly recommend this location.
Amanda was amazing she literally was the best definitely! Would recommend for a promotion!!
Amanda was incredibly amazing! So helpful, definitely recommend her help
Carrie was very helpful getting our online reservation straightened out, thank you! We have had a storage unit here since the beginning of 2023 and the place is always nice and clean, thank you!
Mary, the property manager, was great to work with! I will be booking a unit soon!
Great service! Carrie was super helpful and accommodating. Thank you!
Carrie was helpful and thorough. Positive experience overall
I like this storage center
Amanda is always so kind and helpful when I come in. She always goes out of her way to help. I highly recommend coming here for storage and friendly service.
Carrie has been an EXCELLENT property manager. She’s gone above and beyond with servicing my account. Carrie hasn’t failed to return any of my voicemails. Her communication has been top notch! Thanks Carrie!
Love this place!! So clean, and Carrie was the manager at this location. She was the sweetest lady and so helpful! I’ll definitely recommend anyone to this PS location and when I need a storage unit again I’ll definitely rent here!
Carrie was very helpful. She seemed to have a sixth sense when it came to great customer service
Carrie was great!! She was willing to brave 115 degree heat to show me my new unit. The process was super simple and easy as well, really excited to utilize this facility!
Carrie at Public storage units is the best! She has been so easy to work with and so helpful and accommodating to our needs. The storage units are super clean and bug free and this location is very convenient and easy to access. The best part is, is that the first month is only $1. I love how they have this promotion. Great location and staff with awesome customer service!
Amanda and Carrie were amazing! Amanda helped me understand my lease very clearly and gave me the BEST unit. I'm so happy she was there to help me. She explained how safe and secure the building is. Really made me feel so comfortable knowing that they watch the security camera all the time. The next day, Carrie helped me fix the lock on my unit. She took the time to call me in the morning to let me know that I did not put my lock on yet. These ladies were so helpful, and I'm so happy I chose this public storage to store my things.
Carrie was awesome. Super nice and helpful.
Amanda is super helpful! Showed me how to get into the storage room and offered good advice on how to store our couches!
Amanda is wonderful! Was so patient and helped teach us everything we need to know to safely get our stuff into the storage unit! Definitely recommend this place, 5 star customer service from Amanda!
Went in to check storage sizes and prices. The manager, Amanda, was very nice and didn't mind showing me multiple units. The property was very nice and clean! Definitely will be renting when the time comes.
Amanda is a great employee that is very helpful and efficient. Always has a good attitude and strong work ethic. Even when assisting others.
Carrie was amazing and went over everything clearly
They will raise your rates every few months. Stop taking your tnings to storage units they will build one on every corner.
Amanda was a great help! Took the time to show me different units, which was nice. No pressured sales/rental. Would definately recommend!
Joe helped up and he was great! Super easy transaction and helped us get the best rate and unit
Update: just after a few months renting here, we were notified of an almost 100$ rent increase. Every couple months I've had to call to try to keep a reasonable rent. Be weary if you are looking for something long term. Their rent increases are extreme and not worth the hassle. Everyone in the store has always been helpful. But dealing with the 800 number is a coin toss.
Amazing staff! Clean space.
JOE DID A PHENOMENAL JOB assisting us today. Highly recommend this individual for all your storage needs!!!!!!!!
Joe and his team were awesome! Public Storage makes it easy to store our stuff. We'll use them again!
Great customer service. Joe was very friendly and helpful. 👍🏻
Very good place to store your belongings. Joe was there both days I was and he was extremely attentive. I like many, broke some glass in the move and he was there immediately to clean it up.
Clean and the staff is extremely helpful
This facility is super clean and in great shape. John was super helpful in setting up the two units I needed as well. The access is all electronic and the app makes it easy to enter the facility.
Joe was very helpful. Rooms and facility are clean and very nice.
Joe was awesome to work with. Very helpful and answered all my questions.
Joe at public storage was incredible he was so helpful and informative. I’d highly recommend!
Joe was absolutely fantastic to work with! Explained everything and got all the paperwork done quickly and efficiently. Definitely recommend this storage facility!
If you need local storage, then look no further than Joe and this Public Storage on Signal Butte. The team is really friendly, knowledgeable and helpful. The units and property are kept very clean and it’s super convenient access.
Joe really saved me and my family's possessions during covid and he always stayed in contact with us he was an absolute blessing as long as you're honest and straightforward with him 🙏🙏 public storage is a good company but Joe is what makes it great 🙏🙏
My name is also Joe, but Joe at Public Storage has been nothing but outstanding. He helped me get a larger unit and is always available to answer questions or lend a helping hand.
Joe is amazing to work with and has been since day one. He's extremely professional and accommodating when it comes to finding the right unit size. Additionally, I didn't feel like he was trying to unnecessarily upsell me into renting a larger size unit in comparison to other facilities around the valley. Thank you, Joe! Your customer service exceeds most!
I didnt get 5 star service from Joe... it was much higher! Thank you!
We've stored here for about 9 months. Always clean, always functional. When we decided we needed to upsize, Joe got us into one on the same floor, same aisle, that night. We couldn't have asked for more efficient friendly service.
John help us a lot, he was very friendly and very helpful.
They are raising their prices, they pushed it off for us and now are raising it higher than what we pay now. Will be moving elsewhere
Joe has been a pleasure to work with and so helpful could not be more grateful for somebody somebody that really seems to care during what can be a very stressful situation like moving across country. Would recommend this place to anyone.
Great service! Joe was very helpful and informative! Joe made becoming a customer very easy and he was extremely welcoming. The location is very clean and restrooms are easily accessible. The app is great and makes things super simple.
The manager Joe was very helpful getting unit, Getting a deal and even transitioning to a new unit.
Joe has been such a fantastic help since we rented our storage unit. He answered every question, came up with solutions when I ran into space issues, and definitely had my best interest in mind. If you rent at this public storage, ask for Joe! He is amazing!
Thank you, Joe, for your excellent customer service and painless move-in!
Joe was great. He was amiable and gladly showed me how the whole process worked, it being my first time renting. Very happy with my rental.
Joe was the best! Smoothest storage rental process by far. Detailed in the information and walking us through the locker lockout procedure. EZ pezy experience.
Went in to rent a unit for a month while doing some projects in our home. Met Joe, on a Friday afternoon and he was amazing! He took us into the facility to show us the units that were available and in a couple of different sizes. Then he helped us find the best price to fit our budget, showed us how all the technology worked, and got our rental set up in 15 minutes. Thanks Joe!
Amazing service by Joe on getting me the right unit and letting me know when bigger ones became open .5 out 5 stars
Since the pandemic began, customer service had dwindle down...way down. I started to somehow accept that this is the way of our social life now. But then, someone reminds us that it isn't the case. That is what Joe has done. He had gone beyond what is expected. He gave us an outstanding 5 stars customer service so therefore, we also wanted to give him 5 stars and the facility is very clean! Thanks Joe and keep up the good work! And he still continues to help us out through out the process.
Everything from reserving it my storage units online to picking up the keys, was so easy!
We were in a stressful housing situation and needed to move our belongings quickly.
Got set up online then recieved a call from the manager, Joe. He is awesome! The attention to detail and care he had for us made our terrible situation more pleasant.
Thank you Joe! You're awesome!!
Easy access to storage unit with elevators and carts to help easily move furniture and boxes. Customer service was great. The On site manager Joe helped find a smaller unit than the one I had which saved me quite a bit of money!
Joe was EXTREMELY helpful, not even kidding. Getting a unit here with him was so easy and I didn’t feel stressed at all. 10/10 recommend
Joe the office attendant was very helpful with information and curious the unit was clean and very secure
Thank you, Joe for your amazing customer service and helping me reserve a storage unit!
Clean and reasonably priced storage. Joe was very helpful. Thank you for taking the time to show me some options. I really appreciate it!
Joe is amazing! Great guy and wonderful customer service!
The first woman I talked to on the phone after I made a reservation absolutely infuriated me. I really hope I never have to deal with her in the future (she did not work out of this location, just answered phones or did call backs for it).
However! Joe was absolutely wonderful. He made the process of getting my unit so easy and helped me find some packing materials I needed (which are the same price or cheaper than Lowes and home depot). I feel very happy that he works out of this location because I know if I need anything in the future he will be my point of contact. Joe's customer service and professionalism is beyond what anyone could ask for.