Andrea was the best and really helped during this stressful time
No problems. Andrea was a great help.
If you are looking to store your items, this is a great place.
Andrea is the best. Great customer service
Andrea was so much help made everything go smooth for my mom during her move
Very helpful in the office!
Thank you I came back because Danielle helped my sister and my sister had wonderful things to say about her. I rented a space which is more than enough to house my things
Thank you Danielle
Great job Danielle thank you for helping with auction
Great job Danielle loved the customer service. My unit looks great. Public storage helped me in my time of need thank you
Andrea was super helpful and informative. She even got my rate lowered. I have been using their facility for two years and by far she has given the best customer service out of all the people I’ve had to deal with over there.
This place has homeless and drug addict living in spaces. This is not an exaggeration. We had homeless people take over our unit day 1 of cleaning out and this place tried to charge us a fee for leaving things behind. On top of that, our move out date isn’t until 10/31 and somehow they are money grabbing. I’ve got photos and videos of how I left the unit. Also, be forewarned. If you are paying for a climate controlled unit that is outside the closed area it will be HOT and stinky. They claim being near the door warrants climate controlled.
Great job Danielle you are amazing thank you
Thank you Danielle you were a joy. You showed me the space and helped me out so much thank you so much
Thank
You Danielle for completing my rental great customer service
Andrea was beyond helpful! Great service, professional and friendly. Thank you again for helping our family store our belongings.
First time renting a storage unit and Andy made the process so fast and easy.
Getting a refund for overpayment is impossible
Spoke with 3 different people. All confirmed the overpayment, sent an email to someone who is ignoring me. I will be moving my stuff to a different place as soon as the weather cools off.
Lost a 5 year customer.
Fantastic customer service!
AWESOME customer service!! The girls at the desk fixed me up with what I needed and I got to work right away!
Danielle and Andrea have been more than helpful going above and beyond helping me get my situation handled. I am so grateful to have such great staff at my public storage in Mesa
I had avery bad experience with a man working the frot desk over the weekend. Today i had just the opposite Andrea and Danielle took care of the problems i was having with not being able to secure my belongings because of the faulty door latch. Both were very friendley helpful in every way and now my property is secure. I appreciate the kindness , understanding and resolving the problem. Its just sad i had to be threatened by the guy on the weekend . Thank you again Andrea and Danielle your the best.
Andy gave me all the info they I needed! Very helpful thanks!
I have had a very accomadating property manager Andrea, help with my account/ billing issues. She went above and beyond for her customers. Thank you again
Andrea was so helpful got me all set up in a timely matter
Christina was really helpful and ensured my move out was super smooth. Kept most of my stuff here for a year and never had worries about theft and management.
Very polite and helped me with everything
Best experience great customer service Andrea was very helpful and made the hole process easy
Return my lock fee to me since you never gave me a lock and automatically moved me out.
Andrea was really helpful in makeing sure my unit was reserved and ready for me to move in. She called prior to the set appointment to make sure I was still wanting that unit.
Absolutely wonderful staff...very helpful...dealt with Andrea and couldn't have made it any easier! Highly recommend!
Love this Place!! Going to be using this storage for a long time!!
Andrea was really great , she show extensive knowledge and was nice and helpful, I would recommend this place to anyone, thank you so much Andrea.
Andrea made my move in easy and she was so nice and helpful
The customer service at the front office name. Andrea was amazing with five star service super friendly and cool and the facility was very clean.
Kasey was helpful and fast on helping getting a unit
She's super nice
Thank you Kasey
Javier did an amazing job very helpful
Javier was a really helpful in going out of his way when I was making a payment at his location that was not my own location.
Rip off! Moved out today on the 3rd after paying the month on the 1st, ive rented several storage units before, and if i were to move out before the month was over they give back the remainder on the rent that was paid. This place is wack! And is keeping my money paid $192 for a 10x15 storage … go to another place this is not where you want to keep your stuff over priced! Mill and southern has another storage facility $98 for the same 10x15 unit take your business there
Javier did a good job wonderful job yeah
This is a great location, thank you to Javier for the very friendly help
Javier was very helpful when I needed to change the size of the storage unit. He keeps in touch to make sure I am happy with my experience there.
This Is A Great Place To Store All Your Belongings. Its Safe, Its Secure, And Its Clean. And Not To Mention The Service Is Over the Top Amd Beyond Awesome. Javier The On Site Manager Is Awesome With Interaction And Service With A Smile ☺
Easy place. Office staff super helpful
This location is the best customer service out there had a problem with my unit and Javier help me out super helpful I recommend this location 100%!
Javier was very helpful. I came in close to closing because noone was available yesterday when I could make it in and Javier gladly took care of the issues I had.
We have a couple units at this public storage and I lost my wallet when moving things in and out. The front desk employee Javier was very helpful and took my info in case it was found. He was friendly and even though he was busy making calls to other customers he took the time to help me out. Good customer service like him means a lot. You should hire more people with a great attitude just like this guy. Thanks so much Javier .
**NOTE: STAFF ARE TERRIFIC, HELPFUL AND EMPATHETIC - BUT - Renter beware, THE COMPANY CLEARLY DOESNT APPRECIATE CUSTOMER OR EMPLOYEE. Fun fact: your rental agreement is month to month, which means that they may raise or lower your monthly fees at their sole discretion. So if you rent with an introductory price, be prepared for random increases with absolutely no notice, and no shame.
I think the property manager is great, and so are all of the other staff I have had the pleasure of meeting. Company expectations exceed human capabilities, so in my opinion these guys have super powers!
If you are going to choose Public Storage anyway - and let's face it, we are all going to because that $1 first month is all anyone can afford when you're moving - then I definitely recommend this location. It's location leaves much to be desired so I appreciate knowing that these guys are making sure all of my things stay safe. You guys rule. Thank you!
Smooth and easy sign up experience with Justin at the front desk. He answered all my questions and was friendly!
They raise their prices out of no where. Their facility smells like something died in it.
Justin was awesome. I was helped during a hard time Ty again …
Andrea was great and got me setup in no time
Anthony is a Rockstar he had a line of customers out the door and was able to help all of us out in a quickness and get my rental done at the same time while helping me download the app I don't deal with computers much so it was a major help thanks again Anthony. Jessica was very helpful
So, I will Say, That this was the Easiest process I ever Experienced in getting a Storage Unit. And I would like to Give the Credit To the Woman who helped me. If I remember it was Drea Who helped me and was BEYOND Helpful and Fully Knowledgeable about getting me the Perfect Storage unit. I hope her boss sees this. THANKS AGAIN DREA!!
Drea, helped me at the front desk take care of some concerns I had and went above and beyond to help me! So grateful and will continue using this facility for my storage needs!
Just rented a space from Public storage on main and Gilbert and it was a very easy and pleasant experience. Great prices and access to the building is very convenient. Andrea at the front desk was very helpful and friendly.
She was very friendly and helpful
The place is in excelente condición, very clean and Sandy gave me an excelente service. She was really nice. Totally recommend this storage.
They are always raising their prices
Clean good move in deals. Always friendly staff. Drea in particular has been very helpful and cheerful. Always leave our interactions happy.
Staff aren't really helpful here. Ran by another 'Just here for a paycheck type of worker'. More than half the time they aren't even in office during their posted office hours. Raised the price beyond what the next storage facility is charging in the same area for the same unit. Moving out.
Andrea was so kind and helpful! Definitely recommend!
Amanda was amazing 🤩 her energy was incredible she made me feel welcome and enjoyed helping me. I will always rent from this location because of Amanda’s service.
Anthony was extremely helpful, very attentive and has wonderful customer service. 10/10 experience
Thank you so much Anthony with helping me with my rental and listening to me vent about my life and making me feel better with your stories. We all have to remember someone always has it worse but we can all make it better within due time I believe in us Anthony thank you
It is a bit tight for driving through. After rains bad drainage leaves puddles.
Thanks for the help and great service Anthony! You made our experience worth it the couple days we were there. I genuinely hope you are getting paid well or in store for a raise cause your running the whole facility! Take care!
Mark and Jessica helped me get checked in and it was fast and painless five stars!!!
Anthony, the property manager treats customers with respect and excels in making difficult circumstances easier. Public Storage picked the best employee to represent them. Thank you!
Anthony was amazing at explaining the rental process and insurance and rate increases with me. Thank you.i will be back very soon to do business!
Anthony is great at what he does! He has the best attitude and makes you feel like you are making the best decision with trusting him and public storage! If you want to be respected and taken care of ask for him!
I have rented from these people for over two years without being laid on a payment. I pay $345 apparently for a 10 x 15 which they advertise online for less than half of that price. They will not discount my rate to the online price, they would rather me have to get all of my stuff move it over to units to get a bigger one for better price, I would never recommend the storage unit to anybody. The customer service is very hard to deal with and honestly if I wasn’t put in a position to where I had to have this specific storage location, I would have my stuff out in a Absolutely the worst experience I have ever dealt with. Meanwhile, there are people living in the storage units and I seen the property manager caring needles from drugs to a trashcan. The last time I was in there stay away.
Emma was amazing! Very friendly & super helpful.
Anthony has been helpful during my traveling process and was also excellent service
Emma was an amazing help. Keep her around!!!!!
Anthony was such a blessing today. He handled my rental increase for me. Thank you so much for your time and expertise.
Easy to move in! The girl at the office was so nice and the service is good
Inexpensive I think, 100% recommend
Thanks!
Very clean, Great customer service, and affordable as well!
They are very nice here but they better be for the highway robbery they charge
Anthony just set me up for autopsy and fixed my app since I always forget to pay
Anthony is always available to help me out I always come to his location
Air-conditioning units. Three different size units. Great value
A little high priced and they really suck if you lose your key.
Anthony was very helpful with my rental
Anthony always helps me with my password on the app when I forget it great customer service thank you
Great experience and very helpful staff. Tracy walked me to the unit and explained all the details of the rental process. You can't go wrong with getting your new storage unit here and the price is right! 5 stars!
Great service very knowledgeable
Thank you Anthony great customer service
Anthony was amazing quick and easy he needs a raise
Anthony is very pleasing to talk to. He is knowledgeable and answered all my questions. I feel comfortable having my stuff in his care. Thank you, Anthony.
Anthony is awesome from auction buyer
Legit just don't be after 9
Anthony was so helpful and knowledgeable about the questions I had and will be returning soon to rent a storage unit at his location just bc he was awesome!
Anthony had a line out the door and helped out everyone quick an easy best customer service
Thank you Anthony For completing my rental
Anthony is amazing rented me my space and helped me download the app using his hotspot
Anthony helped me download my app thank you
Thank you Anthony for helping me get into the gate
Brianna was very helpful and the process easy. Manager called me when I reserved the unit to answer any of my question. It was a great deal for the unit size. Thanks alot
Rented out a room that had a bad latch on it and I couldn’t get it to lock. Anthony and Brianna were very helpful and even stayed late to replace the latch so I could lock up my unit. Thanks so much!
I just moved from California to Arizona and I am so grateful I found this Public Storage location. Firstly, Anthony (the GM) was amazing at not only returning my phone calls quickly, but he was so patient and kind and flexible. His attitude was initially why I wanted to go with this facility. Then when I arrived, Breanna at the front desk gave me the best customer service I have literally ever received. She was amazing and made the entire process so seamless, I really saw how much she cares about what she does! If you are looking for a great facility with incredible customer service, you cannot beat this location.
Anthony and Breanna helped me with my situation I did leave a 2 star review before but they answered all my questions and helped me fix my account great customer service 5 star
Breanna is awesome ! Very helpful and great customer service helped with every question I had and showed me the unit and helped me in every way possible!
Breanna at Public Storage was very knowledgeable and helpful. The whole process took less than 30 minutes.
Anthony was great thank you
The woman that took care of me in the office was extremely helpful, courteous, friendly , knowledgeable and made the whole rental experience easy and quick explaining everything in detail . Due to her performance of her job resulted in the 5 star rating I gave . I would highly recommend anyone looking for a storage facility to look them up ! 👍
About time public storage started hiring GOOD people! Breanna was the MOST helpful for all of my storage needs!
Anthony was great he helped me out and set up my car rental for me while I waited in his office
Bringing my two kids in was quite stressful but Anthony helped so much! Thanks, excited for our new storage unit!
I have been to a lot of public storage, and was unable to find my account, so I came here and Ashley was very helpful and got it done thanks you
Anthony was great stayed after closed to help out with my app to get into property
Great service from anthony even though he doesnt sprak spanish he found a way to still complete my rental
Anthony and breanna helped me transfer my Space thank you
Rachael was Excellent & really Professional on renting a unit. Really fast service! Definitely recommend!
Great place and the employee breanna was very helpful when i was confused. Fits everything I need
It’s nice having a climate controlled space however I don’t like that they raise the rate so often!! It’s already gone up $40 a month from what I started at!!
Stupid rules with curfew time. Strict with it too
Anthony and breanna are amazing thank you for all the help
Muy buena atención Antony muchas gracias
She was informative and friendly. The area looks clean.
Anthony made it super fast and easy! Great experience!
Anthony was Very Communicative with me during my Move in Process again with Public Storage. 2 times I been with you guys he has been very Nice and respectful. He takes his Costumer Service very Well. I actually Came in the office and He was ready to go and wasn't Slacking .
Thank you Anthony for setting up my app
Fast and easy process thank you
Anthony and Tracy are amazing
great experience with Tracy and Anthony
Anthony and Tracy were so kind and helpful. They made sure I was able to cross storage unit off my long list :-)
Great service! Highly satisfied!!
Anthony is of great help!
Great service from sandie and cinnamon!
Edit: doesn’t take long for Public Storage to raise your rent. And then they keep raising it. We moved to another unit.
People breaking into the units at all hours of the Knight management lives on site they're horrible people I do have to say they did not want to keep my things we work with me to get my things back they are just not great people
Anthony was a great help today with my space door and app
Anthony and Ashley were wonderful
Anthony was a blessing he helped fix my door it was horrible to open it kept getting stuck and he fixed the issue while helping others out at the same time great manager
Anthony was the best he showed me how to download my app to open the gate great service
Anthony is just so amazing he helped me while my app would not work and I was able to get to my storage he even stayed after they were closed
Thank you Anthony and Alex with my payment and helping me login into my app finally great customer service
Anthony Alex and Tracy were wonderful at helping me get into my space and help me to download my app to be able to utilize it to open the gate amazing team you have here keep it up
Anthony and Alex called us to ensure that we are satisfied. They noticed rv gone for a time and called to ensure all ok. Great service.
I called for information and Tracy took the time to answer all of my questions. She didn't rush me off the phone or transfer me to someone else. I appreciate customer service like that.
I was helped by Tracy and Anthony. She is the friendliest person I've dealt with in customer service in ages. Anthony has so much knowledge he dispels any doubts during the process and is super friendly too. My whole experience was such a great one. I will be telling all my friends!
Ashley is great! And Anthony and Alex is good too!
Anthony was such a trooper dealing with all of my questions pertaining to a storage unit. He was so helpful and so informational too!! He answered all my questions with ease and quick!! That boy knows his stuff!! Give him a raise he's so good at his job and excellent at customer service. Hands down 10 star service!!
Anthony helped me complete my rental
Anthony helped me find my parking space the only recommendation is to get the parking spaces painted again but great customer service he didn't need to help me it was after office was closed it is appreciated thank you
Anthony is an amazing manager Tracy and him help me out so much and he has cleaned up the property so well and got rid of all the riff raff traffic great job it's really secure since Anthony has been in management he needs a raise
Anthony was amazing thank you for setting up my app and helping me rent my space
Horrible mgt dirty people breaking in at night
Customer service was poorly
Anthony and Michael helped me rent my space today thank you for your service
Anthony Tracy and Michael are a great help
Anthony is a excellent property manager!
Thank you Anthony & Tracy for making our check in easy and simple. Nice clean facility and good location for easy in and out.
Anthony helped me set everything up. Explained everything clearly and worked with me well. Called multiple times to verify my reservation though.
Awesome check in! Anthony was great!!
Anthonyhelped me with the storage app great customer service
I went with my friend who needed a space and Anthony was great. Very knowledgeable and let us see the space before renting. Public Storage did great by hiring Anthony to help out customers!!
They were very great and friendly!! I had an issue with accidentally getting the wrong size of unit and they were extremely helpful with getting me the right one. Easy access and very great business. Will help you with your needs
Great price with a smooth and easy contact-less renting process. I rented the unit online and 20min later I was at the unit with the lock waiting for me inside. I was actually quite surprised how quick and efficient it was. I met the gentleman later that day (apologies, I don't remember his name), but he was great and totally on the ball.
Anthony was great he helped me with the rental and downloading and signing into my app you are the best!
Great Customer service and a well managed storage area
Anthony service was far and beyond was helpful with a quick setup on my storage
The staff there is vary nice and very helpful
Anthony was really nice and great customer service
Anthony has best customer service hands down
Anthony is a very respectful you man he’s a keeper
Anthony had great customer service
Anthony was amazing and helped me out with my lock issue thank you
Thank you Anthony for helping me set up my app and rent my storage great job and service
The manager was so polite and very helpful.
We would use this storage place again!
Anthony
Great service
Help me out a lot
Anthony really helped me out!!! Professional and great customer service!
Anthony was super helpful in getting my key unstuck from the lock! Great customer service!
anthony was great fast and friendly thank you
Anthony great customer service
Anthony was amazi ng thank you for all the help
Thank you Anthony! He was efficient, knowledgeable and saved me time as I needed a storage asap! Great customer service!
Anthony was so helpful and VERY kind!! Always a pleasant visit when Anthony is working!!
Had great service renting from Judy.
Anthony is very nice to work with. This is a great place to store!
Anthony was amazing helping me navigate through the stressful time of moving. He made my storage experience so simple quick and easy! Great customer service
Anthony has excellent costumer service and brings such a positive energy! makes storing my items at his facility so easy and helps me every step of the way! Grateful to have met someone as friendly as Anthony.
Your basic Public storage. Responsible pricing, but would check availability as soon as you know you need a unit. I had to go to a location a Lil further from my house because they were full.
Supportive, helpful. Good customer service!
Anthony was a great help today, he answered all my questions and was very helpful. Thank You.
Nice experience, friendly, and very professional. The staff was great and the prices were affordable with a nice promotion. I strongly recommend Public Storage.
Anthony and the district manager have been awesome and about the only bright spot in a very Dark time. I lost my partner of 12 years Scott in July suddenly 😢
Anthony was able to help me , so I am able to get our things. Thank you again for giving me till the end of the month.
The associate Anthony was amazing he came and helped me right away with a great patience and smile I just got off the bus and he was so polite and nice
Anthony and Donna helped me out today and made it easy to add my daughter on my account thank you.
Anthony at Public Storage was absolutely amazing!! He helped me so much when I was having trouble with my autopay and I couldn’t recommend this location enough!
Anthony was very pleasent and helped waive my late fee due to the holiday thank you for all the help and customer service,
Anthony was extremely helpful, the process to obtain a storage was seamless.
Anthony has the best energy! He loves to help others so if you’re looking for excellent customer service this is the place to go to!
Been with public storage for less than a year...was very happy until they raised the rent out of the blue...no notice nothing. I called to inquire and was told I was notified via email as well as a message on my app. This was a blatant lie. Believe me I searched.
The worst of it is my rate went up 30% or more...from 173 for a 5 x 15 to almost 250! I went across the street and rented a 10 x 20 as well as a 5 x 10 for less than 200. The prices of a 10 x 15 are advertised at 163 at public storage but I doubt they'll tell anyone their 1st "unannounced" increase will be 33%. Or is that just a special for me...for never having been late or missed a payment. What a reward! They're dishonest. A ripoff.
Anthony great service. Fast and friendly
Anthony is very professional in very funny I love coming in when he is here. He is the BEST OF THE BEST
Anthony was so helpful and professional. I was very impressed with his customer service. He was such a great help finding me storage for my big move back from Australia to store my belongings. I will definitely refer him to any friends or family! Thanks again Anthony!
Staff is very professional & units are clean .
Great place always willing to help out with the unit clean an friendly staff
Anthony goes above and beyond for you, he's a great employee! I definitely recommend this place (:
Anthony was very helpful and very informative and when I am ready to get a storage unit I will definitely be coming back to this location and going through him in the future!
I am moving and went there to check out some units. Anthony was a huge help. He helped me figure out what would best suit my needs. When I'm ready I will be back. Thanks again Anthony.
Anthony was a pleasure to work with and helped me understand how to access my unit with great customer service
Definitely recommend! The facility was clean and staff was friendly. Anthony was knowledgeable and able to make the experience easy.
Anthony was a great help thank you for everything
Amazing customer service and good pricing. This place is great and I don’t plan on leaving.
Mark was a fantastic help finding me an alternate unit and getting me all setup. Incredible service! Thank you, Mark and company!!
Anthony has turned this place around since he started working here! It's always clean and I don't see a lot of bums laying around in their unit's or coming in and out like they used to. I feel so much more comfortable having my belongings stored here and also feel safe being on the property.
Anthony is an amazing help thank you
Anthony the most of the most amazing Public Storage person on the planet this guy's fantastic going to get a storage come out to Mesa and get a story you got bit on storages come out to Mason bit on the storagesCome onCuz your views are huge oh yeah
Anthony was super cool super nice. Super fast and really worked with me.
Anthony was amazing thank you again for all your help
Anthony was very knowledgeable and helped me out so much with deciding which size I needed! He was so professional and honest. Thank you so much I’ll definitely be returning.
Saundra was amazing and explained all the policies so thoroughly and answered every question we had.
Anthony helped me out today!
Anthony was amazing and helped me with payment and getting account all situated thank you for your help and patience amazing customer service
Anthony was great helping me set up account and app thank you again
Anthony was amazing helped with renting and app love it
Dave was very helpful and courteous. Thank you Dave
Anthony was so helpful! He helped us find a unit with very short notice and made our lives easy! He is a problem solver:)
What amazing customer service!!! Vinny was so beyond helpful!!! His energy was everything! You can for sure tell he takes pride in his job! Thank you again!
The best part of the whole experience is Vinny! So professional and so funny! We will always return as long as he is there!!! No games and very straight forward. His service was very much appreciated.
Anthony gives great service!!! He’s very active and has good humor!
Muy mal lugar estuve ahí rentando lugar para mi traila y me robaron mi herramienta 2 veces no lo recomiendo me dijeron que la primera vez que me robaron como apenas tenia 3 semanas de haber rentado el lugar la aseguranza del storage me iva a pagar mi herramienta y nunca lo hicieron la persona que trabaja ahí llega y se va cuando se le da la gana
Vinny was very kind and very helpful! He has my business.
Love this place, Anthony was very helpful and he's always so kind!
The manager was so helpful and super friendly and knowledgeable and answered all the questions I had. I wasn't sure if I needed it yet and if so, what size I would need and the manager helped make that decision easier and when the timing is right will definitely be coming here and storing my belongings with Public storage at this location! Thank you!
Anthony was extremely helpful and friendly.
Anthony was very helpful and awesome!
Anthony is a blessing great customer service thank you
Anthony was very pleasant helped me with storage thank you
Vinny was very helpful and very kind! He helped and made sure we understood everything we needed too! 😊
Anthony was awesome, got me set up quickly and was easy. Explained everything and got me an easily accessible unit for my move.
Great site in a great location. Vinny was very professional and helpful. We are so happy he was able to help us through to struggle of parting temporarily with our beloved belongings.
High five to Vinny! And a big thank you to Public Storage Mesa!
Just love the customer service Vinny he’s so helpful an amazing manager!! He is the reason why we keep coming back!!
Will definitely return, I had a great customer service experience.
Anthony was awesome and quick!
Anthony was very professional and was able to answer all my questions.
Anthony was Great and really helped me out....
Anthony was super helpful and took care of my request. Have been at this location for over a year and it is always great service!
Not much to say about storing stuff.
The newly remodeled office looks good.
very helpful and kinda staff
Anything was amazing so helpful with it all !
Anthony helped me make my payment and has great patience and customer service
Anthony was great if you had any problems or questions he was right there. Thank you Anthony