Teresa was a great help helped us through the confusion lol
Kyrstin is amazing and incredibly helpful
I love renting with Emma!
Emma was very helpful quick and painless
Great deals great location. Highly recommend
Emma was super nice and helpful with our rental.
Danielle helped me a lot she found a bigger unit for me with a better price and climate control
Public storage rock
Very helpful staff, clean and climate controlled units
Jessica H. Is amazing!! Her customer service is off the charts if I could give her 10 Stars I would. She's very patient, thorough, and answers every question. She's very friendly and kind. Her service made it an absolute pleasure buying a storage shed!!
Emma rented fast and easy¡
Emma helped me rent storage easy!
Emma was extremely helpful and made everything very easy. I'd definitely recommend to anyone needing a storage unit.
Very clean facility and even better customer service! Thanks Katie!
Emma was awesome. Took care of our needs super easy and fast. Very professional.
Emma stayed after to help me rent a unit. She is so easy to talk to!
Emma made my move in easier, nice and clean
Easy storage. Emma was so helpful and answered all my questions.
Emma, the property manager, is very nice/friendly and very helpful when I moved into my unit. She made sure I fully understood the process and policies, and even promptly helped me with the issues I was having with my account login.
After a hard time finding a place to keep my things stored Tracy M. And Emma made it easy to get my stuff situated. The Facilities are very clean, also it easy to find my way around and easy to find help if I need. Thank you again Tracy M. All the help was greatly appreciated.
Emma was beyond helpful!! She made this move here from ND seamless!! I can not recommend this location highly enough!! Public storage has earned our loyalty!!
Emma helped me out a lot and was very kind a friendly!
Ema was a great help answered all my questions and showed me how to use the keypad
Easy experience to rent the unit. Katie made the whole process simple to follow.
Emma showed me around the property and made me feel so welcome.
The place is very accessible and clean. Easy reservation and account activation. No complaints so far. Hannah was very helpful.
Emma has great customer service
Sharon and Emma have been great!
The customer service is top notch. Always an enjoyable experience! Emma was great!
Emma helped my entire family, she was super sweet and a joy to talk to. Very entertaining and funny!
Emma is an awesome property manager! She needs a raise asap! Always cleaning and taking care of any problems or issues!!
I had questions about transferring my current unit into a bigger unit. Emma was nothing but amazing in answering all my questions as well as being knowledgeable in the ins and out of the workings of storage units. She took the time to show me the bigger units as well as being professional, and very personable. Thank you Emma ❤️
Emma was really cool, she made things so easy for us!
Emma was fantastic! Very helpful and enjoyed my experience very much!! 5 stars!!
Emma made auction buying so easy!
Emma provided excellent service!
Emma asked if my unit and everything was going well, I’be been renting for a year here and everything is fantastic. She even complimented my car!
Emma was super kind and helped me out!
Emma helped me with my issue!
I’ve had my storage room for a while now, I somehow lost my keys and was vacating soon. Emma was super accommodating to my situation and helped me understand the process and work around my schedule! Super helpful employees!
Emma was so nice she completed a remote rental for me!
Emma helped me complete my rental fast and easy.
Emma was fantastic, highly recommend!
Emma helped me with my new move in!
Always had a great experience with this storage facility, even when closing my account the property manager was very accommodating, staying a few min late just to help me close out the account that day. Thanks again, will reopen here if needed
Friendly customer service, Emma handled an upset customer very well and helped me vacate
Emma was very helpful in assisting me with rent
Emma is so helpful and awesome to meet her. she walked us to storage and I highly recommend her services.
Emma is a wonderful person
Emma helped me with my transfer!
Emma was great very nice and informative at this location
Emma helped show me to my unit and walked me through the app, it made finding my way round and figuring out access super easy! Thank You!
Emma was great help today in getting us a storage unit
Great experience! Emma made sure to go over everything with me and was very polite and was an amazing help! Unit was nice and clean and even have precautionary measures to avoid bugs and rodents! Entire facility is well kept and looking forward to storing our belongings here!!
This place is clean and workers are very nice and helpful such people like Emma. Thank you.
Let's start by saying that I hardly do reviews. I expect a great experience when paying for something; if it isn't great, try to move on and enjoy life.
It's hard enough to be a single father in a state where you don't know anyone. Add moving or storing by yourself, and it sucks.
First, I've never dealt with a more straightforward process and excellent pricing as I have here. This place is worth the price.
What makes this place unique, though, is Natalie! In the deep recesses of a dark storage room came a bright light. I seriously thought it might be an angel or ghost 😂. An angel was the correct answer.
Natalie ensured I could get set up easily, offered to help, and told me she'd be around if I needed anything. The difference was that it wasn't that usual fake, "I have to do this" kind of thing.
She didn't know that I was having a rough day and in those few moments, she completely turned it around.
I'm not so annoyed with having to store things now ☺️!
I got really good help from Natalie!
I recently had the pleasure of working with Natalie at Public Storage in Gilbert, and I must say, her assistance exceeded all expectations. From the moment I stepped into the facility, Natalie greeted me with a warm smile and a genuine willingness to help.
Her knowledge of the storage units available was impressive; she listened attentively to my needs and provided me with several options that perfectly suited my requirements. Natalie patiently answered all of my questions, ensuring I felt confident in my decision.
Emma was fantastic very informative and professional.
I was having a bit of a glitch with the gate opener, but Emma was very helpful and attentive. I would recommend this facility to any friends and family.
They're very nice up front with you in the beginning. When you sign on, they ask you for a good review right off the bat. Frankly, everything was going well until i hit my 6-month mark. The person in the office claims to let customers know a few months in advance of a price change. But I was just letting know less than 30 days my unit would go up by 40 dollars. I have a friend there as well. i called and asked. im the only one getting my unit jacked up. They got me good. Its now way out of range on a good deal for the size, and based on the other fun reviews about how they handle you wanting to leave, i can see im in for it. Im extremely disappointed. i didn't even go a year before they jacked my price up by almost 50 dollers. I read other reviews that said they claim it's a corporate decision. Well, wouldn't that affect all of the units and not just mine?
Just moved my stuff into this storage facility. Although the price could be better, I appreciate the personnel. Emma has been very helpful from beginning to the end. Can’t thank her enough for the great customer service she provided
Emma was great. Very helpful
Emma was awesome! very kind & professional!
Loaded up 3 full storages with ease. Emma the office lady was patient and a pleasure to work along side. Def recommend this spot
Emma was phenomenal, she was informative patient and kind Thanks Emma:)
I had a great experience purchasing a unit. Thanks to Tracy!
Great customer service!!! Tracy was amazing!! I was having a terrible time with the move until Tracy!! Her knowledge and skills were key in solving my issues i dont know what I would have done without her!!
I came here to retrieve my Christmas decorations and ornaments. I couldn’t get into the storage area, so i went inside. Tracy was wonderful trying to help me. She unlocked the gate and I went in. She is a lovely lady and I’m so happy I rented my storage area here.
Easy and fast move in service
Tracy went out of her way to help us. In fact her patience when we where in the office she was awesome decompressing a upset customer. She handled her self with awesome skills and calmed thatlady and One of the best rep I ever had the professional ever seen.pthe lady realized she was helping her . Could of sworn they be friends when she left
Tracy was very professional & helpful. Answered the questions we had very quickly. The facility was clean & orderly.
I worked with Tracy and she was very helpful! Thank you.
Tracy had excellent service.
awesomeness great service!!
To have a genuine experience in customer support with some down to earth people.
The manager Tracy and her assistant manager Jake go above and beyond to accommodate your needs ! We came there from a bad experience at anther location ! If you want a property that cares go there !
Thank you you guys !
I had the best experience with the help of Tracy at location 1636 West Park Avenue in Gilbert very polite very helpful I really appreciate that
Tracy was so sweet & helpful today, please keep her here ❤️
Tracy is amazing!!!! Thank you so much for your excellent customer service! You made this experience so much less painful.
Finding a storage unit in this area of AZ has been challenging! So glad we finally got connected with Tracy! She was super helpful, knowledgeable and friendly!! So grateful for her!!
Tracy was great at explaining all of the options for storage and walked us through the process for our UPack trailer move from out of state. Highly recommend!
Customer Service was excellent
Tracy was beyond professional ! She answered all of my questions and was very informative about every question I threw at her regarding Public Storage ! I left there feeling very confident about my choice of a storage facility .....
Tracy, was the sweetest and the most helpful I’ve ever gotten from public storage, and she’s a hoot! She was also very patient with me and my boyfriend and so helpful. You were a Godsend! Thank you for the help today you’re amazing!
I had a chance to talk to Tracy, Property Manager, here at the facility. She is a very professional and friendly person who is genuinely concerned about my account and my inquiry. I feel like the rent for these units are getting out of control considering what I paid just a few years ago. Tracy told me she’d put in a request for me and I would appreciate the chance to keep the rent down. We cannot move to a smaller lot as we have more stuff now than our current unit can barely handle. We’d like to keep the 10*15. Thanks for the assistance, Tracy and your effort to help me!
Tracy was knowledgeable and extremely helpful...she made my renting experience a real pleasure.
Thankfully I got a hold of Tracy and she helped me out and gave me exactly what I was looking for thank you Tracy!
Tracy rocks helpful employee with a great attitude
Very helpful, skilled, professional, knowledgeable, integrity
Tracy was the most helpful sweet well nothing but praises!!!
Didn't expect anyone to answer or to even be in office but, to my surprise an employee named Tracy answered and was a pleasure to speak too, she answered all my questions and was so knowledgeable and didn't push but, made me feel like I met the place I wanted to do business with.when it's time and I am sure I need to store this will be my choice. Way to go Public storage hang onto her.
Trina and Ashley were awesome, extremely patient with me, polite, courteous, professional, very knowledgeable in helping me choose the perfect unit.
They made the process seem like a breeze.
They were always smiling which made my day since I was stress about moving.
I have been to other storage places but this has been the best experience.
This says a lot about public storage. It shows that they must treat their employees with respect. This allows the staff to demonstrate kindness, patience and professionalism.
I would like to give Lynn a special shout out. Unfortunately, we have had some bad run ins with rude employees in past storage facilities. My mother got a unit and Lynn was extremely helpful throughout the whole process! It was definitely a nice change and we felt more welcomed and not so much as a burden for using this facility. Thank you for your help, Lynn! 😊
I referred a friend to this property for storage and even though it was almost closing time Lynn stayed late just to get my friend in !
Since i have been at this property Lynn and her staff Has gone above and beyond to accommodate me and anyone I refer !
Thank you Lynn
If I could give more than five stars to Lynn at Public Storage 1336 Park Ave., Gilbert, AZ I would. She was the most helpful representative at Public Storage helping me with major issues that I had on Sunday. Please express my appreciation for me for job well done.
And I hope Public Storage company will show their appreciation for having such a valued employee
Thank you again, Lane for all your help
Nicki Easton
Customer service was awesome front desk manager was cheerful and friendly
I was warned about public storage in general but did it anyways. Actual site would be 5 stars but 2 for the rate hikes they hit you with once you’re there. Rate went up almost $40 within 4 months of being there.
*** I do want to update and say that someone reached out to me from this facility and adjusted my rate back. I'm grateful for the customer service.
Lynn was awesome! Super helpful and professional!
Lynn was super helpful. She took the time to show us different size units and broke down cost. She was extremely friendly and I appreciate her fantastic customer service which is tough to come by. Very Clean and well kept units.
I needed a storage unit somewhat last minute. I love that I was able to do everything to rent my unit online! The Public Storage eRental was insanely quick and easy!
I also suggest downloading the app which has account info, billing and payment info, gate code or it can be used as gate access.
I knew what size storage unit I needed (10x20) and that I needed a drive-up unit. I was able to find one at a location 1 minute from my house! Then I was able to rent it, make a payment and upload any documents all with their eRental service! All of the important info such as unit #, address, gate access hours and gate code was emailed to me. When I arrived at the location it was easy to let myself in, find my unit and unload.
The unit had a zip tie lock, was clean and had the lock I purchased inside just like I was told it would be.
It was such a quick and easy process (literally less than 5 minutes!) which I appreciate especially when everything else was so hectic at the time.
Se quemaron mis cosas no sirven para cuidar mis pertenencias
I really thought the customer service was top notch. Lynn was really helpful with finding the right size cause I was clueless. The place was really clean and well kept.
Lynn was able to keep my storage rent the same when it was going to increase by $30.00. Thank you so much Lynn.
The property was very clean and the expereince was great. I was very impressed. Jacob was very helpful! It made my life 10x easier.
Lynn was great!!! It was close to closing time and I ordered the wrong size unit on-line. Lynn said come in and I can swap you units. Showed up and was unsure of size. Lynn said let's go and look at them. Very understanding and patient with me as I need tomove my stuff in that night.
I was very impressed with customer service. Lynn took her time and helped us find the perfect size unit that we needed. I thought it was cleaner than any other storage facility that we've seen. Thanks Lynn
Lynn was amazing. My boyfriend needed a space; she helped him get the right size storage. When she showed us the space, I was really surprised at how clean the whole property was. Thanks Lynn!
Funny, helpful and on her game!
The place was very clean and Lynn was happy to help me out and was able to help me find exactly what I needed. I would definitely recommend this place to my friends.
I've been with public storage for about 6 months, but yesterday when I was in the office Lynn was truly helpful.
Went in and Lynn was very helpful, I will be recommending this location to my friends and family. Thanks P.S. Thanks Lynn.
Carrie was very helpful and a pleasure to work with :) very clean and well kept property
I have been really happy with this facility. The manager, Carrie, does a great job maintaining the property. She goes over and above. The bathroom is always clean and I've never had any issues whatsoever.👍
Very happy with high customer service and professional from Carrie when I move in. Thank Carrie.
Carrie the manager is professional, patient, extremely helpful and attentive to her customers needs. 20 stars!!
Great service, real quick and easy!
Extremely helpful and patient staff. I’ve had several storage units over the years and I am happy with this particular location and my unit. Use it if you live in the area, as this is the best option around for pricing and peace of mind.
Carrie was super helpful getting us all sorted! Nice location, seems safe and clean!
Spoke with Carrie in the phone. She was very pleasant to converse with and helped me to be able to save money with bmy unit that I have had with them ongoing for almost 3 years! Thank you Carrie! I appreciate your help ,kindness, empathy,and professionalism!
I had to transition a new unit and the staff made it super easy for me. I really appreciate the hospitality and the great customer service. Carrie was wonderful! I appreciate all her help.
Carrie was sooooo professional, courteous, knowledgeable, and kind. She made securing storage space really smooth and easy. She went above and beyond to answer my questions and to find the type of storage I needed. Thank you, Carrie.
Carrie has the best customer service! She made the process super simple and easy. A wonderful experience 😁
Totally awesome service and storage cleanliness!!!
Carrie was amazing and she was a big help
Great customer service & friendly
Great service really fast reservation and a very affordable rate. Carrie was very helpful and made it a quick process.
Wonderful service, helpful and speedy. Thank you Carrie
Carrie was very helpful and awesome. Love your service
Carrie was fantastic! Knowledgeable and quick getting set up. Thank you!
Carrie was the employee who helped today. She was amazing and very helpful.