I would definitely like to shout out Brad for his exceptional service towards customers at Public Storage he is amazing and truly a one of a kind employee that goes above and beyond for each client. He helped me and my family tremendously in a time on you when we were having an issue with our storage and did the utmost to make sure that we were able to get our items from the storage and have a smooth transition. I definitely believe this company needs more people like Brad all around. Thank you again Brad your hard work does not go unnoticed
Customer service was great, everything was explained to me very well and very friendly staff I recommend them to anybody
Thanks for the great service John!
Very nice facility! Clean units, and John made the move in super fast and easy! Definitely recommended!
Tabatha was awesome with helping me find the perfect space I would def recommend coming to see her. Excellent customer service thank you so much Tabatha.
We have been very happy with our experience at Public Storage. Brad has been easy to work with and kind when we needed support. I can’t recommend them enough!
Brad was very friendly and helped me out so much. If you need a storage go see Brad. The facility is very clean and taken care of as well. Your personal belongs will be in good hands with Brad there! Thank you Brad for a wonderful experience.
brad was helpful and the facility was clean I highly recommend
I am giving a huge shout out to Brad. Every time I speak with him he is respectful, and above and beyond helpful. I appreciate his follow through and keeping his word. I’ve been to many storage facilities, and this Public Storage is absolutely, hands-down the best around. And Brad is a big part of that! Thank you so much!
Darlen the best you guys come down
Working with Tabitha was a pure joy she is so nice and very professional.
Trina was amazing! She was very helpful and knowledgeable!
A huge thank you to Brad. I was driving around with the wife on a Sunday looking for a storage unit for our upcoming move. It appeared storage units in the area were either closed on Sunday's or no one person was present.
I noticed this very nice and clean location and went right in, met with Brad, and Brad set me up with what I needed. What's awesome is, our new place is only 5 blocks from this location.
I am very satisfied with the unit and each time I arrive moving-in my items to my storage unit, I see Brad and say hello each time. He's a great guy!
This Avondale Public storage was the best place for my items. Brad was so friendly able to upgrade my storage size in seconds. He showed me how to use the Ap. The facility was spotless and with the heat outside the air condition inside made it welcoming. Darlene was also very nice and welcoming.
Beyond satisfied with the customer service Brad had to offer my family and I. The grounds and property are always clean and the process to rent a unit, and to vacate a unit was awesome. We will be coming back if we ever need a storage room in the future.
Bring thank you to Brad he came by and gave us water because we looked hot. Would recommend this place to everyone
I’d like to give huge recognition to Darlene. Not only was she so helpful and kind, she was able to answer all of my questions and give me deals that was suitable for me. It’s almost impossible to get genuine great customer service but Darlene tuned all that around today. Darlene, if you get a chance to read this, keep up the great customer service. You have a genuine way of speaking to people and that goes a long way. Thank you once again!
This was my first time coming to a public storage and wasn’t sure what to expect. When I got there I was greeted by Trina, she is a very polite and friendly and was able to help me with locating the right unit. She was also very patient with me, so glad I was able to get help by such a friendly employee. If you end up coming here I hope Trina is the one you run into!
Very helpful and smooth process! Got everything I needed swiftly!
Go see Brad up in the office! He will get you into the right size for the right price. Very well kept facility! Would definitely recommend this place!
I am so happy that I found this storage facility. Brad went above and beyond to help me with my storage unit. It's because of him that I will continue to store my things at Public Storage. I have an indoor unit and they keep the place really cool. The whole facility is clean and well kept. They have decent prices for indoor and outdoor units. I definitely recommend this place ask for Brad he will take care of you.
Darlene was a great help, very nice, polite and helpful when I came in to turn in the storage unit. Will definitely rent her if needed in the future.
Quick, easy and well explained options. They were patient with me since I had to take a look at more than one unit. Great experience.
the manager brad was very helpful the place was clean great customer service would recommend!!
Regina did a great job today today I left a message and got a call back right away and my issue was taking care of. Thank you for the good service!
I wanted to come here cuz my other storage unit was further there absolutely rude and disrespectful and dont even try to help u out or care for anything u have to say they kicked my Chihuahua penny and said there were no dogs allowed it was my serice fog unbelivable i font like it here and its worth driving 40 mins out to my other unit they actually care abt costomer survice and caring for others stuff.
Thank you Darlene for being super friendly and super professional. She went over and above in customer service and that is greatly appreciated!!!!
Darlene was a great help to me she need a promotion
These folks have been great, quick on communication indoor storage is nice and clean (a little warm inside though). Open and transparent about their opportunities for improvement. I am pleased to do business with them.
Very clean and well maintained! Always see the manager outside cleaning or sweeping. Would definitely recommend!
Had a great experience with manager Brad...very courteous and helpful....site was kept very clean and would highly recommend to friends....
I rented two Storage units from Brad . He was nice and professional. Brad explained everything to me clearly. I was extremely pleased with everything. I really like the facility. It is very clean and new looking.
Brad was extremely helpful! I can’t thank him enough he suggested the perfect size unit that fit all my belongings! I would definitely recommend this location in Avondale it’s clean and well managed. Hopefully you run into to Brad like I did!
I walked in and immediately greeted by Brad! He was helpful explaining the units and sizes. Bought some boxes Brad offered me to buy bulk and save. Thanks Brad
Darlene was GREAT! She was so extremely helpful! We appreciate you guys!
Darlene is very nice and she help me with my rental. Thanks Darlene
I had a great customer experience with Darlene at the counter. She assisted me with completing my rent by phone. I appreciated all her expertise. Thanks Darlene!
Darlene was wonderful and help me get my unit
Great customer service from Darlene. Answered all my questions and was very helpful. Thank you!
I had an absolute pleasure with Darlene she was just the best part of my experience and I can't tell you enough but she's just amazing thanks for you
Darlene is amazing! She did great helping me get the best storage unit to fit my needs explained everything thoroughly without making me feel stupid for asking ALL the questions. GIVE THIS WOMAN A RAISE!! Couldn't be more satisfied with my choice to use this storage co. THANK YOU DARLENE!!
Pristine. The issue I had is that they are severely understaffed!
Make a reservation... make a reservation.... make a reservation! If you can secure a unit online, it makes you pay for a lock. You can turn it in, but the office isn't always open. I had to go to another location to get help. It wouldn't let me get a unit through my phone. Soo frustrating.! But now that I have a unit and lock, I have easy access to the gate and doors from my phone! Just got to remember to keep my phone in my pocket!!! LOL They have carts to use that work pretty well!
I never leave reviews but I had to come on here as say that Darlene was AMAZING at helping us get a last minute unite ! Very friendly and professional. Answered all our questions and made sure we understood everything step by step . Definitely recommend this location . Thank you Darlene !
Omg , Ms. Darlene . From south avodndale shes very helpful . And very sweet very friendly woman she deserves 5 stars She,s very nice and good lady
Darlene was very helpful with my issues. She answered all of my questions and provided all of the information and the paperwork that I needed. Great customer service thank you.
Really good registration experience, Darlene was extremely helpful and very friendly, we got 2 storage units set up very easily
I had a wonderful experience with Darlene, she was very friendly and kind as she helped me and my mom sort out information on the new unit. She made sure that we had a correct gate code, help directed us to where our unit was and told us to ask if we had anymore questions or concerns at any time. We felt very welcomed and happy with our visit to the office!
DARELENE was incredibly helpful ๐ gave me my code wrote it down and ensured me my belongings are safe here.wonderfully clean storage facility
Now that I am back home I can finally leave my review. Two weeks ago we needed to leave our home unexpectedly right before our vacation and had no other home lined up to move into. We came in frantic for a unit as we didn’t know what else to do as we were leaving in 4 days and I was freaking out. With kids and a vacation and no home we were sort of snappy but thankfully Trina was there and got us into a unit right away. She was so patient and even went over pricing for several units inside and outside as we didn’t know what we needed. Sorry for being snappy but thank you Trina for helping us!!!
Great service! Trina was so helpful and friendly. Made my move in so easy
Absolutely unacceptable, today I paid for a unit on the phone because I have no transportation. The man on the phone told me they closed at 9. He didn't mention the office closed at 6. When I finally got a trailer and loaded my whole house on it, I looked up the location again. It said it closes at 6 which made me panic and call customer service. The representative assured me, the key would be inside the unit with the lock and all I had to do was find it, pull off the seal, and would have full access to my unit. We drove all the way down there, found the unit and I see the lock is on there. We panicked, not having a way to get in. I called customer support again, and the man told me there shouldn't be a lock on it, but a seal. Since it was after business hours, there was nothing to do. We once again had to unpack my whole house back in the garage because the driver needed his trailer for work tomorrow. I have to be gone by tomorrow and seeing as that was my only chance to get my stuff out, I'm going to lose thousands of dollars worth of furniture. On top of paying for the unit, I had to pay my friend to drive 40 minutes to my house, help me load my whole house onto the trailer, drive to the storage, drive back home, unload my ENTIRE house back into the garage AND drive home. To pay him appropriately took a chunk of what I have to move with. I'm going to be homeless for a while, now me and my kids will have none of our furniture, not even a BED to sleep on, when we find a place. This is so cruel, I've been crying for 3 hours straight. I don't know what exactly I'm going to do. But corporate will be involved.
a few good reviews bc its new ๐ just wait until you try to move out. They will still try to charge you even though you arent there anymore lmao. whoever answers the phone there is a btch and is clearly desperate for my $80 a month. stop calling me your wasting my time thanks.
I went to this public storage for the first time and was greeted by Trina. I came to rent a unit and she was very friendly and thorough in the process. She made moving in and getting set up a breeze! I noticed the facility and units were kept very clean. Definitely recommend this public storage and Trina to help you get set up!
Darlene helped my grandpa out a lot with a billing issue! Great service.
Candy is a real asset to the company~
Friendly and very helpful~
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Yesterday I came to my storage. I was served by Darlene who was very professional friendly helpful and efficient. She made sure that I was properly sorted out before I left. She rocks.๐๐
Darlene is very friendly and made renting a storage easy.
Darlene was so nice and helpful and definitely would tell my friends
Looks like it will be a self storage place.