Public Storage Self-Storage Units at 321 N Chimney Rock Road, Greensboro, NC

Ben was great!!! Made me feel not so stupid about all this lol thanks!

Nice facility. Ben was a great help. The whole process was easy and convenient.

Nice customer service always friendly

Great Customer Service and The Manager was very helpful in all I needed.

Shout out to Keyona for helping me with my reservation and for going above and beyond to show me how to put my code in. Which I forgot again lol. Thank you Keyona

Great Location and very nice facility. Manager was very helpful.

Very nice employees. Friendly, courteous. Everything was explained clearly.

My space was very clean and I got a nice lock. The employees are also so nice.

Rented a few units from here over the past few months, Lauren was extremely helpful and a friendly person. Definitely recommend renting storage units at this location.

Lauren the property manager of this property has always been very helpful and respectful to me. She has helped me solve all my issues very promptly. I love having her as this property manager.

I needed a space for my college student, who is leaving, for the summer. Lauren (Property Manager) was awesome as she explained everything thoroughly. She even returned my call, promptly. Professional, Approachable, C BROWN

Lauren, our property manager has excellent customer service skills, resolves issues promptly and professionally, and keeps this facility clean and running smoothly. We've been customers since '98 and its the best it's ever been. She is a valuable employee.

As a military family, we have moved several times and have used several storage units across the US. This is the first time that I have encountered a property manager that went above and beyond to assist our family in finding the proper space for our life possessions. It's difficult enough packing up our lives every few months to a year. Lauren Mcphaul embodies what customer care should be. She set the bar for me and my family! If I didn't tell you enough before, THANK YOU for EVERYTHING!!!

Shout out to Lauren that women never misses thanks so much for your help

Lauren has great customer service, very friendly and was able to help with our questions.

This is one of the only professionally run public storage locations I’ve been to, The customer service is impeccable. The young lady Lauren that assisted me was very helpful and knowledgeable.

Great service and affordable prices. The manager made the experience helpful and easy

Lauren was very knowledgeable and thoughtful helping me with my anticipated move. Thank you.

Great service and clean units! Thanks L!

It is a clean facility and I love the atmosphere and Lauren’s performance was priceless

Reallt bad experience. Started out at 17.00 and they raised the price to 35.00

Lauren provided all the information I needed, Caring, and professional. Thank you!!

There is never someone there when it matters.. huge staffing issues

Lauren is the best she made the transition for me super easy, super patient with me. The last facility I dealt with the staff was super rude.

Lauren is amazing with giving us a tour and ensuring we got our online discount. She was very thorough and informative with setting up our storage unit. On top of that she was personable and connected with us, outstanding customer service!!

Dependable management team. Good place.

I have used them before and it was great service, never understood the first month a 1 when I still paid 162 and the fact they charge you a full month even if you move your stuff out early. Will not be using them again.

I can’t say enough about this facility. Haravaun and Leslie have been wonderful in making sure my needs were met. Their customer service skills are impeccable - professional, knowledgeable and extremely kind. These ladies are amazing.

I had a great experience getting a storage unit today. Harvaun was helpful and very knowledgeable of the many options to accommodate my storage needs. I was able to get everything moved in the same day. Very smooth process

Thanks to the associate, Harvaun, I was able to get a great deal on an indoor storage unit for the entire year. I appreciate the effort she took to make sure I got the best bang for my buck 🤑

I am very thankful for my customer service from Harvaun she was very professional and friendly and the storage is clean and the correct amount of space.

Harvaun was a great help. She’s professional, attentive to detail and very informative. She helped me tremendously and is a great asset to the company

10/10 experience! Harvaun was able to help me out! She was so nice, and very knowledgeable!

The property managers Lauren and Harvaun were both very helpful and worked efficiently to get me into my unit! Excellent customer service

The property managers here, Harvaun and Lauren are great. My move in process was super easy thanks to them

I love the interaction with the receptionist, Harvaun (I think I spelled it right), whenever I have to go in there. She’s a really nice person. I would highly recommend this location.

Ms Lauren was super kind. Best customer service I've had in a very long time. Very helpful in many ways and offered some very needed kind words. Thanks Ms Lauren

The process of getting a storage was easy, Lauren at the front desk was very nice and helpful when it came to my concern on my account!!

I’ll start off my saying my interaction with the manager Lauren was great and she gave me the corporate number to voice my concerns and try to reach a solution. I needed to rent storage at this location while in the in between process of moving so it’s very important to me that my belongings are safe. That means I specifically chose this facility for the gated access, locked door interior, and climate control. Therefore paying more for those features. To start the gate access is “broken” although it actually does work from your phone so they keep the back gate open. Even though it is advertised to close the facility at 9pm the gate is wide open 24/7. There is a dip in the concrete in front of the door into the indoor units where people are propping the door open with a rock probably because the magnets meant to hold the doors open while you move do not work so that’s another inconvenience. The “climate control” is kept at 80 which to me is insane but never mind the fact on a 92 degree day it felt cooler outside than inside the units. I reached out to corporate as advised and was told maybe they could give me half off the 1 months rent and I agreed that would be fair which would be around $50… I was approved for $25 need I say more?

Not correct size also never have anyone on property and is very sketchy then their customer service is horrible

Felicitaciones para Enrique y Loren, que atención tan maravillosa!!! Personas como ustedes hacen la gran diferencia. Tuvieron la paciencia, siempre sonrientes y amables, para ofrecernos y mostrarnos diferentes alternativas que se ajustaran a nuestras necesidades y precio. El día anterior, con otra persona atendiendo, salimos muy molestos con el trato recibido y hoy cuando regresamos, pensábamos que nos volveríamos a ir si encontrábamos la misma persona. Afortunadamente estaban ustedes, gracias de nuevo, no olvidaremos su eficiencia, simpatía y su sonrisa.

Dani was courteous and stayed late waiting extra for me 11/28/22, I wrote a review previous and did not see it on here. Yesterday I had the pleasure to speak with TY another manager about an issue. She was pleasant, knowledgeable and graicous.

Harvaun was awesome and made the process super easy and fast. Definitely 5 star service!

Kudos to Dani for excellent customer service she is Personable Proficient all while navigating me through my process! Thank you also for being courteous the entire time! 🌻 Happy Customer Shonna Brannon ✨🌻

Good job

Excellent service

Great people.

Ty is great! She’s the best always very helpful.

Excellent!

Decent storage. Good gates/hours/staff/prices.

Quanna is AMAZING

I had a really great experience with Public Storage. Dani was really helpful and provided excellent customer service.

Ty was Amazing

Dani is awesome!

Very friendly and helpful. Clean, well kept spaces.

Trudy was a great help

Staff accommodated all my needs.

Very clean and affordable

Nat was fast, provided great customer service and answered all my questions

Natassia was awesome and got me checked in fast and was well spoken so I could understand what I needed to know.

Natassia was a good and experience person to work with. She made sure I had everything out and also offered me to come back to use public storage again. Fast and easy. Thanks Natassia!!!

Natassia was very helpful and friendly with getting me set up with a storage unit.

Great deal with excellent service

Natassia was very helpful and knowledgeable Made the process easy Explained everything fully This was a great experience

Nat was awesome! Completed rental within 10 minutes flat!!

Nat was amazing and without her help I Wouldn’t be with public storage! Very helpful and made my experience so much better.

Nat was such a gem! We had a great experience and customer service throughout our lease. Nat was actually at our unit when we arrived and we were able to notify them that we would out within a minute or two. Nat instructed us to come to office when we were finished to complete the move out process. When we were done, Nat was in the office already to assist us and got us out in a blink of an eye. Exceptional customer service!! Thank you so much Nat and Public Storage. We will definitely think of you guys whenever we need you business again!

This is the 3rd day that I am trying to meet a real person in the office, so I can pick up the key. Nobody is in the office on day one, so I checked every two hours. Day Two: the office door is locked but I found Dani on the property. She said that she will return to the office in 30 minutes, which I checked 30 minutes later, no body in the office and more people are waiting. I left a voice mail and someone called back and we set up 10:30 appointment on day three. Day Three: I came in at 10:30, the office is locked again. Nobody there except more people waiting. Are you guys hiring? I would love to have a job that I don't need to show up and still taking people's money.

Dani at Public Storage is amazing & she literally saved me today!!

Mat did great!

I"ve gotten outstanding customer service from Dani at this location. She set the correct expectation and then actually met it, something so lost in these days after covid. Thanks for being awesome, Dani! UPDATE: Fast forward 5 months, I've secured my new home and am ready to take all my stuff there. I call Dani and tell her it's time and I'm surprised that I feel kinda sad.?. I want my stuff back, certainly, but I'm a little sad that my relationship with Dani will be ending now as far as seeing her when I went to my unit, etc. She was the first person in my new town that made me feel like she had my back, that my stuff would be fine with her. I've also called her and asked for recommendations and she's always been so helpful... just a 5 star, solid, awesome human... thanks so much for all you've helped me with Dani, I appreciate you!

Great place to store your stuff. But they are running out of space.

On my visit Dani was very very helpful in resolving my issue

I highly recommend NANI, she is very professional.

I'm renting a space that is climate control. Last one they had. The gentleman that helped me was so nice. Love the size I got. Great location, easy access if you download the app. Clean inside

This was outstanding service by Dani

The staff is friendly and pleasant, the place and grounds are kept clean. The price is what you make it, as there are varying size units.

Good and friendly service

Thank you Teresa for the excellent service

I received well service from sharice. I deeply appreciate her service.

Although the unit was clean and as advertised, it was very unclear how to actually locate the units. The instructions were not very thorough. Also, there were quite a few surprise fees, such as a $20 lock and $15 *required* insurance. Overall average at best.