Public Storage Self-Storage Units at 38290 Cedar Blvd, Newark, CA

Sofia- excellent customer service.

Pésimo lugar según te dan un mes gratis y es una verdadera mentira me cambié de lugar antes de q terminara el mes gratis y cuando se dieron cuenta q estaba sacando mis cosas se lo cobraron sin decirme nada ya cuando iva a cancelar ya se lo avían cobrado y eso no está bien no tienen q ser así x q no esperaron a q yo cancelara x q vi otro mucho mejor era lo mismo de grande pero x menos dinero y sierra a las 6 pm y al q me fui sierra a las 10 pm

Sofia was awesome in vacate processing thank you

Sofía helped me Rent the unit así ve never rented before . Thank you

The facility was impeccably clean and Sofia was so sweet & super helpful. Great experience all around! Thanks :)

Sofía helped me rent the unit ,my first time renting thank you sof

It's our 1st time getting/renting a storage we received great help and customer services from Sofia very helpful!!!!!

Sofía helped me rent a unit . She is so helpful

Sofia today helped me a lot,courteous,friendly.Thank you Sofia!

Sofia is the best! She was very helpful in providing information about the online promotions. She was patient assisting my friend to complete the online application on his phone. Thanks so much to Sofia.

There's never anyone in the office and you can't get anyone on the phone very un professional

I just got a great costumer service experience, Nasira was very nice and helpful, she answered my questions and helped me with an issue on my billing statement, all and all she was great

This location was so helpful. Denise was so knowledgeable and got us the storage right away. I appreciate the helpfulness and give this Public Storage five stars!! 👍

This was a great experience using the Public Storage unit. It was clean when I moved in and so easy to use the garage door access. Automatic gates opening via the App was wonderful! I will use them if needed in the future.

Sofia help me fast and easy. Happy to have found the STORAGE

Fremont location. Cedar blvd. Discovered Cockroaches around the storage units. Brought it to the attention of the manager. She became VERY defensive, instead of effective resolution. Spoiling the good reputation of Public storage. UNQUALIFIED MANAGER.

Sophia was very well-articulated she helped me find the most frugal and economical storage unit and I rate 9 out of 10 out of 10 out of customer service

Sofia helped with my rent and space .thank you she is the best

Sophia help me give me the best rates one of the best people I met in a long time

Very good customer service, Sofia is the one to get help from! She provides good info, very detailed and straight foward!

Sofia helped me get a unit and welcomed us with a smile and she is great at what she does

Sofia helped me with the unit ,I walked in and she started going over everything that I needed to know .she welcomed me with a smile unlike uhaul .thank you Sofia

Sofia is amazing! We had to get a 2nd storage unit and she guided and got us checked in fast! Clean, accessible spaces, friendly, and fast! Thanks Sofia and Publoc Storage🫡☝🏽🥂

Great service, good location. Sofia is the best.

What can I say !! Sofia was so helpful with the rental as I changed my mind last minute and wanted a 10x30 she was totally ok with that and got me a cheaper price then other company . All I have to say is Sofia is a great help

Sofia was nice and super helpful with accommodating my last second change!

I went into the location to get help with download the app and Sofia helped me with the reset of my password and download. Awesome job Sofia

Clean, but rates go up fast. You can however, ask for a price deduction which wasn't offered, I heard from word of mouth. The staff is extremely friendly and welcoming.

Sofia helped me find a amazing price at public storage

I had a wonderful experience with Sophia. Yesterday I went in to update some info., and she helped me immensely. Truly a professional and I can't say enough about her expertise in her position.. She is definitely an asset to Public Storage, Newark

Found a storage unit for a great price thanks to Sofia! She went out of her way to tour the property and find us exactly what we needed within out price range.

Sofia help us to rent unit and great customer service. Thank you

Sophia helped me out with my questions about rent and insurance. I really appreciated her help!!!

Sofia did a great job for me

Sofia was super helpful and helped my friend with the renting the storage . 10 stars

Sofía helped with the storage and she was amazing .

Thank you Sofia for the best experience and customer service. YOU ALWAYS MAKE MY DAY. Very polite and sweet. Thank you sooo much Sofia

Jessica was so nice in explain she treat me with so much respect give her 5 stars

Sofia is a great person with great customer service, if you need something she always find a way to help you.

We walked into the property with just questions but Sofia was so helpful that we ended up renting with her . She is a awesome manager .

Absolutely disgusted with Sophia and Dawn. Called ahead before I reserved a unit and spoke with Sophia about how we needed a storage unit to back trailer in. She seemed like she knew what we needed, so I went ahead and reserved a unit at this location. Got to the facility Sunday DURING office hours and barely fit through the gates with a dually and trailer. I’m talking about 2 inches on both sides. Attempted to back into unit but was unsuccessful due to the narrow lanes. Went to the office, no one was there. Called, no one answered. Left a message, no one called back. Called customer service and they let me know that they were going to urgently email her. Sophia did not call back until the next day, which was useless because my husband worked that Monday. We ended up getting a unit at the other Newark location. Called the next weekend and spoke with Dawn to transfer my unit to the other location and she was unable to do it without DM. Dawn said that the DM would not do so until the following Monday. Which again, was useless because my husband works Monday - Friday. Called We Care and finally got some help. We Care refunded our unit at this location and now we don’t have to deal with stupidity. Dawn’s only advice was to go ahead and book another unit. They wouldn’t transfer my unit because they would lose out on sales and they wouldn’t even refund the lock that I didn’t even use! Honestly worst customer service I’ve had to deal with. When I finally spoke with Sophia… she let me know that she doesn’t work on Sundays when office hours are clearly 9-530 that day. If you have a big truck or moving vehicle, go to the other Newark location. This facility is small and has very narrow lanes, so it is very difficult to get in and out of this place. Sophia and Dawn will keep your money even if the unit doesn’t work for you.

Sofia helped me get the unit and helped me understand the process even if she had to write everything down for me . Amazing

Korine gave me a excellent customer service and did a great job with helping me out

Jessica fue muy excelente como me presento la unida le doy 10 estrellas

I give Jessica 125% 10 stars excellent service experience I can’t believe the happiness in her smile excellent work very professional

Greed. Just terrible. So beware customers.I am now going from 356 dollars a month to 445. This is how you treat your customers! And I am also a senior citizen and a veteran. Can't believe your Greed Public Storage. You cause stress. Of all the bills I have this one goes up the most. You make me sick, mad and angry. I am not the only one. Shame on your Greed, shame on your dishonor. I hope the future treats you like you treat your customers.

John Anthony Was exceptional in helping us move in. Appreciate going above and beyond to help us.

Sofia is the best customer service. She helped me find what I’m looking for and I’m satisfied with her service. If you have any questions, reach out for Sofia. Highly recommended

So where do I start , we rent in Tracy and eveytime we go there no one is ever there . I always used to come to Newark and Sofia used to help me . So I just said let me go and see Sofia and let me tell you I’m so pleased and blessed that Sofia was here and helped me with my unit which see got it loaner and helped with the fees . So Sofia thank you for the help

I went into the location so she helped me with a different property . Sofia is amazing and super helpful

Sophia was very helpful! She answered every single question I had to ask! I definitely recommend renting a storage here very quick process 👍🏼

Sofia was helpful in explaining and helping us set up our rental.

This is my second time renting at this location, And of course Sofia always goes above and beyond with assisting & Making sure your needs are met before you leave the Property.

I walked into thw location and sofia helped me with my rental needs .

I've been here for years and everytime Sofia has helped me .she is amazing and helpful and always smiling and welcoming

Angie and Sofia helped us with the rental and Sofia helped us understand by speaking in Hindi

Sofia and Angie helped us with the rental , I know we got the best deal

Sofia is great help , I’ve been renting with her over the past 6 or 7 years off and on . And I won’t go anywhere else

Dawn provided fantastic customer service. She went above and beyond to secure us a beautiful, clean, climate controlled storage space. I will recommend the 6800 Overlake Place location to all my friends and family. You won’t regret choosing Public Storage for yourself!

Sofia helped me with the app download and again thank you Sofia

Sofia provided excellent customer support from the beginning until the end of our interaction. She is kind, patient and helpful, which made my storage rental search a breeze. I would highly recommend anyone living locally to inquire at this location for your storage needs.

I went to check out Public Storage a couple days back. Looking at what options I have when it’s time to get all my belongings in storage so I can clean out my garage once and for all. Sofia helped me out and answered all my questions. I didn’t rent a space yet but will use Public Storage based on their customer service.

Sofia helped me with rbe rental as i wasnt to familer wirh it .great job

Sofia helped me rent for a different property as no one was answering

I came in to rent the unit and sofia helped me .even though se couldnt understand me ,se explined everything nicely and took her time. Gratis servicio

Chlyde, great assistance and helpful!

Sophia was such a great help and kind I recommend this location essay and fast to rent a storage !!!!!!!!!!!

Sofia , she very helpful and precessional, and understanding what I needed. Thank you

Sofia did an excellent job getting me all set up in my storage unit, she is kind, professional and was able to answer all My questions, she truly made the process less stressful.Thank you so much Sofia

Do not rent storage long term. If you leave your stuff there they will continually raise prices without providing any additional value. The only way to change your pricing is to move your stuff to a different unit - costing you, the customer, time.

Sofia is the most helpful person her customer service is amazing. I needed help with trying to figure out what would be the best unit to store just a couple of items I was also in a rush. Gave me details with what is a amazing price great work Sofia definitely store here again

I have used this storage favility in the past, it is a nice facility for storage of household goods. It always seems to be clean and accessible. However, even when I am there during the day there does not appear to ever have anyone on duty. This was inconvenient when I had some questions, or wanted to use the trolly. I've never worried about vermin there. The units and grounds are kept clean. It is secure too. There are indoor and outdoor units available. The biggest problem I have experienced at this location is that the locker numbers are not intuitive and seem to be completely random.

What can I say .. Sofia is the best manager at public storage . She has always helped us transferring , downsizing and upgrading . Thank you Sofia

😊😊😊😊😊😊😊

Every time you go there says open but there is no one to help and close . No attendant says we’re open . Pure customer service.

Sofia helped me get my unit .amazing management

Sofia helped me with the move , super helpful

Sofia very helpful

Sofia helped me with my app

Sofia has an excellent customer service! Thank you again for a smooth experience when I got my unit

The manager Sofia absolutely wonderful and very helpful she is definitely an asset to public storage. She is what other manager should aspire to be. Thank you Sofia for all your help in the past couple years.

A huge shout out to Sofia. Went out of her way to help us out.

Sofia helped me even when. It was dark

Sofia helped us to find the right storage unit for one bed room. Thank you sofia.

Jessica was the best she’s friendly and kind I was greeted so kindly will definitely be storing and refer my friends and family

Nice and clean storage. Very nice and helpful staff. Recommend

what can isay sofia is the best ,

Sofia was amazing she helped us move in dow. The street as no one was there .much appreciated Sofia

Sophia is wonderful she always helps me out when needed with no issues. I always have issues at all the other public storages so I moved back to this one

Sophia is very nice and helpful. Happy with the experience here.😌

I have been renting for years and I needed to downsize so I rented online and messed up so I went in and Sofia helped me with changing the information to the correct one . I appreciate her so much . Again Sofia please don’t ever leave .

Sofia is amazing she always helps me and greets me with a smile .she is the best at what she does

Ty Burd and I found Sofia to be an excellent representative of Public Storage. She is very professional and thorough. She is so friendly and helpful, that it made what might have been a dreadful afternoon very pleasant. We truly appreciated all of her help.

Sofia helped me request lowering my rent .thank you....well guess what,I came back and rented with Sofia as she is the best

Very good customer service ,she is more of a friend then a manager thanks sofia

Sofia is the best manager on this location she helps me every time when I need it

sofia helped me get a unit and answered all my questions

The bill increases every 90 days went from paying $70 to $130 in less than a year never was informed of this.

Sofia helped me rent a unit for a different location and honestly I wish she had the size at her location .she is super helpful

Sofia was a great help finding a good location with the great price

Sofia is so helpful, she always greets me with a smile . Always helps me with any kinda of questions I have . She never judges me at all . I'm glad I ended up re ting with her . Thank you Sofia

Sofia is the best.PART 1. I wanted to downsize but the other location on Cedar was vacant, at least two days in a row, so Sofia offered to do my transfer from her location. PART 2 After I realized my stuff wouldn't fit in the smaller unit, I humbly asked Sofia to cancel everything. Sounds simple but me having two units, cancelling one within 24 hrs, starting a new one etc., made my request complicated but Sofia handled everything well. She explained the refund for the smaller unit might not show for a day or two. PART 3 She called me back more than once to give me updates on my account because she noticed the refund still hadn't posted on my account, which is fine. I mean who does that? Checks on a customers account to make sure everything posted correctly and then calls back with information. Amazing. Best customer service I've ever had in any service. Very personable, conversational, polite, professional, knowledgable, friendly, laughs at my stupid jokes. I can't say enough good things about Sofia. Makes me want to rent from their facility even if I live far away. :)

I goofed up on the unit I needed and was helped get the correct one with no issues. It was awesome.

Staff is awesome especially Sofia

Sofia helped me rent the unit .I appreciate all she did

Sofia was excellent service and very optimistic and her support was very satisfaction I hope to see her again in the future a very good employee of what is this oh the public storage thank you.

I came into the location as I needed a unit asap and Sofia was awesome and helped me get the right fit for my things . If I can I would give her 20 stars but I can’t . I’m glad I picked this place .

I came into the storage and Sofia helped me answer my questions and rent a unit . Super customer service

Today we visited and rented a box at public storage at cedar blvd the whole process was smooth and friendly specially Sofia at the front desk was courteous and helpful and made our visit worth I would highly recommend this location for future tenants thanks👍👍👍🙏🙏😎⭐️⭐️⭐️⭐️

Severe Sophia has been great she helped me out a lot and I was in a rush she's so amazing yes I give her or she deserve a race thank you very kindly

Went here for a last min storage unit for my aunt. Sofia helped us & made it quick and easy. I would definitely recommend this location.

Staff is wonderful always nice and always ready t I answer any questions I might have.

Sofia was very helpful .helped me download the app

Sofia helped me rent a unit for another location

Wondering service Sofia is always very helpful and professional. I really like how simple the place is set up. Very happy with the service